Pure Communication Group Avaliações 

206
•
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

STAY AWAY FROM THESE PEOPLE... THEY ARE CHARLATANS, THROUGH AND THROUGH.. THESE HAD ME ON THE HOOK FOR WEEKS, PROMISING ALL KINDS, THEN, FALSELY CLAIMED I HAD COUNTY COURT JUDGEMENTS, TOLD ME LIES, A... Ver mais

Avaliado com 5 de um total de 5 estrelas

I was looking for a good solution for my corporate SIM and having recently gone through the lengthy process of setting up a limited company I wanted the process to be as simple as possible. Duri... Ver mais

Avaliado com 5 de um total de 5 estrelas

Came to Pure Communications Group to help consolidate our business phone plans which were spread across multiple suppliers.Sam Deans was beyond patience and went above and beyond to manage every quest... Ver mais

Avaliado com 5 de um total de 5 estrelas

After a really bad experience with another mobile carrier, it was refreshing to find Pure Communications and Sam Deans. He fully understood where were were coming from and arranged to switch us back... Ver mais

Detalhes da empresa

  1. Empresa de telecomunicação

Escrito pela empresa

Pure Communication Group are a leading, independent UK B2B telecoms company. Let us review your business telecoms, free of charge!


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

206 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 33% das avaliações negativas

Normalmente responde dentro de 1 semana

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4,5

Todas as avaliações

(206)

61 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Keep away from this company

Not sure how they got my number but when I changed over to O2 from EE we had 4 phones and lots of disruption to our phones especially during set up and in Europe. Finally decided to terminate and now they are trying to charge me 6k termination fees.

4 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Do not use

Do not use. They take out contracts with providers who aren’t mainstream. for example: Plan.com.
They are horrendous. Just look at Plan.com reviews. 1000+ reviews and they’re 1*.

Says it all. Pure communications are the ones recommending them.

They’re just as bad.

Just go direct with Three/02/Vodafone. Pure won’t get you any better deal.

Response to Plan.com

You have been nothing but hassle the entire time i’ve been with Plan.com. you failed to put a spend cap on, advised me to invoice you for it. Still no payment after 4 weeks. I was told one price and it’s a totally different price. I rarely get good 5g. I’m having to edit phone settings to get roaming / 4/5g. It’s just total hassle. It’s certainly not getting easier

You mention you’d like to speak directly. You have my contact details. Make use of them. It’s certainly harder for me to reach out (I’d like to think you would reach out to me… but you hasn’t) so here i am chasing one again.

21 de janeiro de 2026
Avaliação não solicitada
logotipo da Pure Communication Group

Resposta da Pure Communication Group

Thank you for taking the time to share your feedback.

We’d like to clarify a few points for accuracy. Pure Communication Group does not exclusively recommend or place customers with Plan.com. In fact, the majority of our customers are on direct contracts with mainstream networks, including O2, Vodafone and EE, depending on what best suits their business requirements.

Plan.com is one of several options available in the market and, when used appropriately, can be a good fit for certain customers. It’s also worth noting that many of the negative reviews you reference relate to third-party partners and historic mis-selling, rather than plan.com, their service or platform itself. We take great care to ensure our own customers fully understand any recommendation before proceeding.

We absolutely agree that going direct with a network can be the right choice for some customers — which is why we regularly arrange and manage direct network contracts where this delivers the best outcome.

We’re always happy to discuss concerns openly and would welcome the opportunity to speak directly if you believe something hasn’t been explained clearly.

Ben Carter
Managing Director
Pure Communication Group Ltd

Avaliado com 5 de um total de 5 estrelas

Excellent service for our business iPhone contract

I recently took out a business contract for three new iPhone 17s through Pure Communication Group, and the service from Sam Deans was exemplary from start to finish.

The process was handled professionally and clearly, and when I came across a couple of stumbling blocks along the way, Sam worked hard to resolve them quickly and thoroughly. He also involved his colleague Jennifer, whose support was invaluable, and together they made sure everything was put right.

I felt genuinely supported throughout the process, which isn’t always the case with business mobile contracts. I wouldn’t hesitate to recommend Sam Deans and Pure Communication Group for reliable, attentive service.

1 de dezembro de 2025
Avaliação não solicitada
logotipo da Pure Communication Group

Resposta da Pure Communication Group

Thank you for taking the time to share your feedback — we genuinely appreciate it. All comments help us reflect and improve, and we’ll be sure to pass this on to Sam and the wider team so it can be reviewed internally. We’re always grateful when people take the time to share their experience.

the PCG Team

Avaliado com 5 de um total de 5 estrelas

Very good communication with Sam and…

Very good communication with Sam and listened to what as required for our business
Super efficient and really good to deal with

16 de dezembro de 2025
Avaliação não solicitada
logotipo da Pure Communication Group

Resposta da Pure Communication Group

Thank you for taking the time to share your feedback — we genuinely appreciate it. All comments help us reflect and improve, and we’ll be sure to pass this on to Sam and the wider team so it can be reviewed internally. We’re always grateful when people take the time to share their experience.

the PCG Team

Avaliado com 5 de um total de 5 estrelas

Smooth easy experience

Smooth easy experience. I needed a new work phone spoke to Sam Deans and I had my new phone 2 days after - amazing service wouldn’t use anyone else. Sam is a credit to the company, many thanks!

16 de dezembro de 2025
Avaliação não solicitada
logotipo da Pure Communication Group

Resposta da Pure Communication Group

Thank you for taking the time to share your feedback — we genuinely appreciate it. All comments help us reflect and improve, and we’ll be sure to pass this on to Sam and the wider team so it can be reviewed internally. We’re always grateful when people take the time to share their experience.

the PCG Team

Avaliado com 5 de um total de 5 estrelas

I have had excellent experience dealing…

I have had excellent experience dealing with PCG. Service is fast and reliable. Would highly recommend

4 de dezembro de 2025
Avaliação não solicitada
logotipo da Pure Communication Group

Resposta da Pure Communication Group

Thank you for taking the time to share your feedback — we genuinely appreciate it. All comments help us reflect and improve, and we’ll be sure to pass this on to Lee and the wider team so it can be reviewed internally. We’re always grateful when people take the time to share their experience.

the PCG Team

Avaliado com 5 de um total de 5 estrelas

Amazing service

I used a search engine to find best business phone contract, and an independent site recommended Pure Communication, who 8 had never heard of. After clicking on the link and adding a few details, I received a call from Sam at Pure Communcations. We discussed my needs, and all the various options available to me. He was very knowledgeable and extremely helpful. He was more interested in meeting my needs than trying to sell me an 'offer of the day' ! We agreed on the phone and package, both were cheaper than anything else I had seen. Unlimited texts, calls and data, for less than half what O2, Vodafone or Tescos offered.
If you are looking for phone or sim only contract then contact Puee and ask for Sam, you will be delighted.
Graham
Business development manager SDS

1 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience dealing with Sam

Have been dealing with Sam Deans from the beginning. Has been very helpful from the off for someone who is dealing with a suite of work mobile phones for the first time. Happy to walk me through everything.

8 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

As always great Service from Sam Deans

As always great Service from Sam Deans, needed to add a few extra lines on for some new employees and asked a lot from Sam as we needed them up and running within 48 hours. Sam Delivered and as a business we are extremely happy with Pure and Sam.

Great work!

2 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I was having a connection issues whilst…

I was having a connection issues whilst travelling abroad on business. I spoke with Jennifer Grey from the customer service team and she was able to resolve my issues within 5mins. I am so glad that i have dedicated support as without my mobile working it would have been a nightmare.

3 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Pure Select - Mica

I needed to get some last minute handsets for my new starters in January, however I’m a bit of a dinosaur when it comes to technology. Mica was amazing and recommended suitable options for my budget. Would highly recommend !

1 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

fantastic service from Jen

fantastic service from Jen! couldn't be more helpful and quick with her responses! Recommend Pure Communication group 10/10 service.

20 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Sam deans

Sam deans, really helped me out, very professional service no hassle, would highly recommend!

1 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service from Lee

I had a great experience with Pure Communication Group, thanks to Lee’s outstanding customer service. Lee was clear, helpful, and went above and beyond to make sure everything was handled smoothly and effortlessly. I truly appreciate the professionalism and support. Highly recommend!

26 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Changing phone provider

I've just moved providers and went with pure Communication Group Ltd.. They were great from the very start.. The change over to the different network was straight forward and if i had any issues they would be there to guide me through the process.. I dealt with Josh varndell who was amazing from start to finish.. It's always a daunting experience changing over but with pure Communication Group it was great. 😊

26 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing service!

Amazing! Very pleased with the service. Josh helped us through with our new sim plans. Very responsive, offered clear information and was very patient with us every time we needed him. 5 out of 5! We will definitely recommend. Thank you

4 de novembro de 2025
Avaliação não solicitada

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