Amazing customer service! I have order a few pairs from Puresport but had a slight issue with the most recent pair around colour bleeding. I had contacted customer service and despite the order being... Ver mais
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Veja o que dizem as avaliações
Honestly this company is absolutely flawless they have the a customer service second to none! I can’t even explain how helpful they are and I hope Kate see this because she’s the main reason I’m writi... Ver mais
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I have been using puresport energy gels and electrolytes for the last 18 weeks as part of my Berlin marathon training. I have tried many gels over the past few years and would say that the purespo... Ver mais
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Eliza was brilliant. I had a slightly complicated return/exchange involving a price reduction and some free gifts, and she made the whole thing really straightforward. She was friendly, helpful a... Ver mais
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4,7
Excelente
3 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fantastic products great tasting
Fantastic products great tasting
9 de maio de 2026
Avaliação não solicitada
Resposta da Puresport
Hi Kate,
Thanks so much for the kind words! It genuinely means a lot to hear you’re enjoying the products and the taste.
We really appreciate you taking the time to share this.
For the Long Run,
Team Puresport
Excellent customer service
Excellent customer service. I ordered something in error and Jessica was so helpful helping me to sort it out. It’s so rare to get good customer service these days I will order from Puresport again 👍🏻
8 de maio de 2026
Avaliação não solicitada
Resposta da Puresport
Hi Dawn,
Thank you for your wonderful feedback.
We are really pleased to hear that Jessica was able to help resolve your order issue quickly and smoothly. Providing helpful and genuine customer service is something we care deeply about, so your kind words truly mean a lot to the team.
It is fantastic to hear that you will be ordering from Puresport again, and we really appreciate your support.
For the Long Run,
Team Puresport
Used the products for a while now
Used the products for a while now, trust the brand and find them amazing for hydration during training blocks
8 de maio de 2026
Avaliação não solicitada
Resposta da Puresport
Hi George,
Thanks so much for the kind words!
We’re really glad to hear you’ve been using the products consistently and that they’re helping you stay hydrated through your training blocks. It means a lot to have your trust in the brand.
Wishing you all the best with your training ahead. Keep going strong!
For the Long Run,
Team Puresport
I ordered the variety pack & sadly one…
I ordered the variety pack & sadly one had popped in the pack, Pam at Puresport came back to me straight away & rectified everything with in minutes. Absolutely outstanding customer service! 100% will buy again!
6 de maio de 2026
Avaliação não solicitada
Resposta da Puresport
Hi Jay,
Thanks so much for your kind words, Jay!
We’re glad Pam was able to get everything sorted quickly for you.
We really appreciate you taking the time to share this, and we’re delighted to hear you’ll be buying again.
We’ll be sure to pass your feedback on to Pam, too!
For the Long Run,
Team Puresport
Superb customer service
Some of the best customer service that I have ever experienced. 5/5. Highly responsive and very helpful! This was my first order, and I'm really impressed. I actually messaged three friends to tell them how impressed I was! Other companies should take note! Thank you Pam!
6 de maio de 2026
Avaliação não solicitada
Resposta da Puresport
Hi Jess,
Thanks so much for the amazing feedback!
We’re really glad to hear your first experience with us was such a positive one, and that Pam was able to support you so well. It honestly means a lot that you even shared it with your friends. That’s exactly the kind of experience we aim to deliver.
We’ll make sure Pam sees this as well!
And yes, we’re always striving to raise the bar 💪
For the Long Run,
Team Puresport
Ordered over 1 week ago and had zero…
Ordered over 1 week ago and had zero update on the status of my order despite contacting the puresport team via email and contact form. Customer service is terrible.
6 de maio de 2026
Avaliação não solicitada
Resposta da Puresport
Hi Joe,
Thank you for your feedback, and we are truly sorry to hear about your experience.
We understand how disappointing it must have been to wait so long for an update on your order, especially after reaching out to our team multiple times without receiving the support you expected. This is certainly not the experience we want any customer to have.
We sincerely apologize for the frustration and inconvenience caused, and we appreciate you bringing this to our attention. Your feedback is incredibly valuable and will help us improve our service moving forward.
For the Long Run,
Team Puresport
Prompt response to my missing item and…
Prompt response to my missing item and re-order confirmed.
5 de maio de 2026
Avaliação não solicitada
Resposta da Puresport
Hi Harry,
Thank you so much for your feedback!
We always aim to sort things as smoothly and efficiently as possible, so it’s great to hear this was your experience.
We really appreciate you taking the time to share it.
For the Long Run,
Team Puresport
Great customer service and product
Great customer service and product
1 de maio de 2026
Avaliação não solicitada
Resposta da Puresport
Hi Alex,
Thanks so much! Really appreciate you taking the time to leave this, and the continued support as always 💙
Great to hear you’re happy with both the product and the service. That means a lot to the team.
We’ll keep doing our best to make sure it stays that way.
For the Long Run,
Team Puresport
Replacement Water Bottle
One of my water bottles developed a cap that would leak. I emailed support and after producing some videos for evidence, Jessica ordered me a brand new bottle straight away. Great customer service :)
27 de abril de 2026
Avaliação não solicitada
Resposta da Puresport
Hi Arran,
Thanks so much for your kind words! Really glad we could get that sorted for you quickly.
We’re sorry about the issue with the original bottle, but happy to hear the replacement is now on the way and that the process was smooth for you.
Appreciate you taking the time to share this 💙
For the Long Run,
Team Puresport
Great customer service
Great customer service, speedy delivery!
30 de abril de 2026
Avaliação não solicitada
Resposta da Puresport
Hi Louise,
Thank you for your kind review.
We are really pleased to hear that you had a great experience with our customer service and that your delivery arrived quickly. That is exactly what we aim for.
For the Long Run,
Team Puresport
Great Customer Service
Had some issues with damage during delivery. Contacted customer support and they handled it extremely well. Landed a customer for the long run! ;)
30 de abril de 2026
Avaliação não solicitada
Resposta da Puresport
Hi Vinukh,
Thank you for taking the time to share your experience.
We are sorry to hear about the issue with damage during delivery, but we are really pleased that our team was able to resolve it for you and turn things around positively. That is always our goal.
It means a lot to have you with us for the long run, and we truly appreciate your support.
For the Long Run,
Team Puresport
Great customer service
Used puresport for over a year. Great service and rectified a recent order issue very quickly and efficiently going out of there way to replace the full order. Great customer service from Pam who couldn't have been more helpful.
30 de abril de 2026
Avaliação não solicitada
Resposta da Puresport
Hi Wilko,
Thank you for your continued support and for taking the time to share your experience.
We are really pleased to hear that the recent issue with your order was resolved quickly and efficiently, and that the team could put things right for you. It is especially great to know that Pam provided such helpful support, she will really appreciate your kind words.
For the Long Run,
Team Puresport
Customer service
I bought a variety pack last month to see how they are, absolutely brilliant! One of the best electrolytes I've tried recently, nice flavours and tasty. I recently contacted puresport about an order, I was not expecting such a rapid, human response. Big shout-out to Eliza from the puresport team for the help and contacting so soon. Customer service was absolutely spot on. For the long run!
30 de abril de 2026
Avaliação não solicitada
Resposta da Puresport
Hi John,
Thank you for such a fantastic review.
We are really pleased to hear that you enjoyed the variety pack and that the electrolytes stood out to you in both flavour and performance. It is also great to know that your experience with our customer service exceeded expectations.
Eliza will be especially happy to hear your kind words, and we are glad she could assist you so quickly.
We truly appreciate your support and are glad to have you with us for the long run.
For the Long Run,
Team Puresport
The Gels worked well
The Gels worked well , tasted good and had no uncomfortable effects in the stomach . Will continue to use the Puresport products .
29 de abril de 2026
Avaliação não solicitada
Resposta da Puresport
Hi Paul,
Thank you for your great feedback.
We are really pleased to hear that the gels worked well for you, tasted good, and felt comfortable on your stomach. That is exactly what we aim for with our products.
It is great to know you will continue using Puresport, and we truly appreciate your support.
For the Long Run,
Team Puresport
Very speedy customer service and…
Very speedy customer service and resolved the issue immediately.
29 de abril de 2026
Avaliação não solicitada
Resposta da Puresport
Hi AG,
Thank you for your kind feedback.
We are really pleased to hear that your issue was resolved quickly and that you had a positive experience with our customer service. Providing fast and effective support is always our priority.
For the Long Run,
Team Puresport
Top quality product and actually does…
Top quality product and actually does exactly what it’s supposed to do. Very easy to digest and no lasting aftertaste.
28 de abril de 2026
Avaliação não solicitada
Resposta da Puresport
Hi Mike,
Thank you for your great review.
We are really pleased to hear that you are enjoying the product and that it delivers exactly as expected. It is also great to know that it is easy to digest with no aftertaste, as that is something we put a lot of focus on.
For the Long Run,
Team Puresport
Easy Order process and super helpful…
Easy Order process and super helpful customer service!
28 de abril de 2026
Avaliação não solicitada
Resposta da Puresport
Hi Matthias,
Thank you for your kind review.
We are really pleased to hear that you found the ordering process easy and our customer service helpful. That is exactly the experience we aim to provide.
For the Long Run,
Team Puresport
Excellent customer service
Excellent customer service by Pam-quick response and issue resolved very quickly-thank you!
26 de abril de 2026
Avaliação não solicitada
Resposta da Puresport
Hi Cerys,
Thank you for your kind feedback.
We are really pleased to hear that Pam was able to assist you quickly and resolve your issue without delay. She will be very happy to know her support made a positive difference.
For the Long Run,
Team Puresport
Customer Service and Supplements
I ordered some ultra ashwaganda and some ultra magnesium, had a small issue due to the delivery company, but the team at Puresport made it impossibly easy for my order to get back on track and arriving even sooner than expected, I hear only good things about their products and I am excited to find out more about the whole echo system they have built. As they said, we are here for the long run, I am too. Amazing company, would definitely recommend!
25 de abril de 2026
Avaliação não solicitada
Resposta da Puresport
Hi Alex,
Thank you for taking the time to share such a detailed review.
We are really pleased to hear that, despite the initial delivery issue, the team was able to get everything back on track quickly and make the experience a positive one. It is great to know you are excited to explore more of what we offer and be part of the wider ecosystem.
We truly appreciate your recommendation and your support. Being here for the long run means a lot to us, and we are glad to have you with us on that journey.
For the Long Run,
Team Puresport
The best !
Puresport use the highest quality of products which you can definitely tell as I’ve never had a problem with any of their products. They also put users first and have excellent customer service. The magnesium tablets are excellent, I’ve seen a huge improvement in my sleep since using them for only one month.
25 de abril de 2026
Avaliação não solicitada
Resposta da Puresport
Hi Jack,
Thank you for taking the time to share such thoughtful feedback.
We are delighted to hear that you have had a consistently positive experience with our products and customer service. It is especially great to know that the magnesium tablets have made a noticeable difference to your sleep in such a short time.
Putting our customers first is always a priority, so your comments really mean a lot to the team.
For the Long Run,
Team Puresport
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