OMG! Horrible communication. Awful women who consistently answers the phone but changes her name and repeats the same non-info to you almost verbatim. I ordered a month ago, supposed to have in 2-4 da... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The PuurSmile customer service is terrific; they helped me with an issue that turned out to be a faulty charging cable and sent a new Flosser to me. The only bad thing was while I waited for the new... Ver mais
A empresa respondeu
I purchased a product from Pur Smile. Unaware of a subscription each month after the purchase. Reached out to Customer Support, the subscription was immediately cancelled, no products were mailed out... Ver mais
A empresa respondeu
I reached out via email about a crack in the water tank of the flosser I had bought in February. The response was timely and friendly and very professional, simply asking about shipping address and af... Ver mais
A empresa respondeu
3,9
Muito Bom
576 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I really like my PuurSmile
I really like my PuurSmile. I had an issue with it charging and they were great to work with! They ask for a video, but I couldn't get it to send. They then asked for some photos and I sent them everything they ask for. As it turns out they are sending me a replacement. This company's customer support is top notch! It only took a couple days with some back and forth emails, but definitely worth the effort! Customer service is fantastic!
5 de agosto de 2026
Avaliação não solicitada
Resposta da Puursmile
Hi,
Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying your PuurSmile Water Flosser and that our support team was able to assist you with the charging issue.
We truly appreciate your patience throughout the troubleshooting process. While we typically request a video to help diagnose issues, we're always happy to work with whatever information our customers can provide to find the best solution. We're glad we could get your replacement arranged and make the process as smooth as possible.
Your kind words about our customer service mean so much to our team. Thank you for choosing PuurSmile and for taking the time to share your experience—we're always here if you need us!
PuurSmile Support Team
Best on the market!!
I have used many water flossers and by far PuurSmile is the best!!! 5 stars on water pressure regulator, attachments and customer service if needed.
1 de julho de 2026
Avaliação não solicitada
Resposta da Puursmile
Hi Wendy,
Thank you for such an amazing review! We're honored to hear that, after trying many water flossers, you consider PuurSmile the best on the market.
It's especially rewarding to know that you're happy with the water pressure control, the attachments, and our customer service. Your kind words and 5-star recommendation mean so much to our team.
Thank you for choosing PuurSmile and for being part of our community. We truly appreciate your support!
PuurSmile Support Team
PUUR Smile makes my breath fresher and…
PUUR Smile makes my breath fresher and cleaner. I like the drops that comes with it and I like how it comes with different tips. I'm more confident about my breath after using Puur Smile
30 de abril de 2026
Avaliação não solicitada
Resposta da Puursmile
Hi Nina,
Thank you so much for your wonderful review! We're thrilled to hear that PuurSmile has helped you feel more confident with fresher, cleaner breath.
It's great to know you're enjoying the Floss Drops and the variety of tips that come with the water flosser. We designed them to provide a more complete and personalized oral care experience, so it's rewarding to hear they're making a difference for you.
Thank you for choosing PuurSmile and for sharing your experience with others. We truly appreciate your support!
PuurSmile Support Team
Resposta da Puursmile
Hi Xavier,
Thank you for your review! We're so glad to hear you're enjoying our Floss Drops. They're designed to leave your mouth feeling fresh while making your water flossing routine even more enjoyable.
We truly appreciate you taking the time to share your feedback. Thank you for choosing PuurSmile!
PuurSmile Support Team
I had a question about the subscription…
I had a question about the subscription part of Puursmsile. I received a prompt response which clearing outlined my options, no argument. This is unusual these days, Customer Service was paramount in the company I owned before retiring and it was a key to our success. Puursmile receives an A+ from me for their excellent customer service.
3 de julho de 2026
Avaliação não solicitada
Resposta da Puursmile
Hi Paul,
Thank you so much for your thoughtful review! We're delighted to hear that your questions about your subscription were answered promptly and that you felt well-informed about your options.
It means a great deal to receive such high praise from someone who understands the importance of outstanding customer service. Your A+ rating is truly appreciated, and we're honored to have earned your trust.
Thank you for choosing PuurSmile. If you ever need assistance in the future, our team will always be here to help.
PuurSmile Support Team
Excellent response time
Very quick to respond and resolve the problem.
30 de julho de 2026
Avaliação não solicitada
Resposta da Puursmile
Hi Kimberly,
Thank you for your kind review! We're so pleased to hear that you had a positive experience with our support team and that we were able to respond quickly and resolve your issue.
Providing prompt, helpful service is one of our top priorities, so your feedback truly means a lot to us.
Thank you for choosing PuurSmile. We appreciate your support and are always here if you need us!
PuurSmile Support Team
I’m loving the products
I’m loving the products and the customer service is amazing. Highly recommend puursmile.
30 de julho de 2026
Avaliação não solicitada
Resposta da Puursmile
Hi Lauren,
Thank you so much for your wonderful review! We're delighted to hear that you're loving your PuurSmile products and that our customer service made such a positive impression.
Your recommendation truly means the world to us, and we're grateful to have you as part of the PuurSmile family. If you ever need anything, we're always here to help.
PuurSmile Support Team
Excellent customer service
Even after my initial issue had been resolved and I didn’t require a replacement I reported a continuing issue with my Puur water flossing unit. And I was in receipt of a new unit’s shipment within two days of my new email. I was astonished at the prompt reply and the full replacement without issue as I had supplied my agent, Marie, with her previously requested data (a video of the units malfunction and the serial number and PID). I will be receiving the new PUUR Water flosser by 7/31/2026.
30 de julho de 2026
Avaliação não solicitada
Resposta da Puursmile
Hi Colleen,
Thank you so much for your thoughtful review! We're delighted to hear that our team was able to assist you quickly and make the replacement process as smooth as possible.
We truly appreciate you taking the time to provide the requested information, as it helped us resolve the issue efficiently. We'll also be sure to share your kind words with Marie—she'll be thrilled to know she made such a positive impression.
We hope your new Puur Water Flosser arrives safely and serves you well for years to come. Thank you for choosing PuurSmile and for placing your trust in us!
PuurSmile Support Team
PuurSmile Water Flosser
I purchased a PuurSmile water flosser about 13months ago and it started to make a loud knocking noise while operating the unit. I emailed PuurSmile and they immediately responded and needed a little more information. Upon providing the requested information they immediately resolved the matter by sending me a new unit. Didn’t have to go back and forth with questions or new requests. Great customer experience via email with quick responses and resolution!
25 de julho de 2026
Avaliação não solicitada
Resposta da Puursmile
Hi Myles,
Thank you for taking the time to share your experience! While we're sorry to hear you encountered an issue with your water flosser, we're delighted that our support team was able to resolve it quickly and make the process straightforward.
Providing fast, hassle-free support is something we strive for, so it's wonderful to hear that you received prompt responses and a replacement without unnecessary back-and-forth.
We truly appreciate your kind words and your trust in PuurSmile. Thank you for being a valued customer—we hope you enjoy your new water flosser!
PuurSmile Support Team
My flosser stopped pumping as it…
My flosser stopped pumping as it should, and without question the company sent me a replacement. Some products no matter how great just malfunctions and the business shines more with how they deal with this kind of situation! Thank you
27 de julho de 2026
Avaliação não solicitada
Resposta da Puursmile
Hi Brian,
Thank you so much for your thoughtful review! While we're sorry to hear that your water flosser stopped working as expected, we're delighted that we could resolve the issue quickly with a replacement.
We couldn't agree more—while occasional product issues can happen, what truly matters is how they're handled. We're committed to standing behind our products and providing the best possible support whenever our customers need us.
Thank you for your trust and your kind words. We truly appreciate your support and hope you continue to enjoy your PuurSmile experience!
PuurSmile Support Team
Their customer service has been great…
Their customer service has been great from beginning to end. I bought three, one for myself and one for each of my kids. Mine developed a crack in the reservoir at the bottom where water was starting to leak out. I reached out, sent pictures and they replaced it quickly and were very responsive and kind.
15 de julho de 2026
Avaliação não solicitada
Resposta da Puursmile
Hi Melissa,
Thank you so much for your wonderful review! We're delighted to hear that you had a positive experience with our customer support team.
While we're sorry that your water reservoir developed a crack, we're glad we could resolve the issue quickly and make the replacement process as smooth as possible. Providing responsive, caring support is something we strive for every day.
It means so much to us that you chose PuurSmile not only for yourself but also for your kids. Thank you for your trust and support—we truly appreciate you being part of the PuurSmile family!
The PuurSmile Team
Good Water Flooser
From previous reviews, purchased thinking it would at least be comparable to my current water flosser. Many commented on the tank size, how great. Really; my current by My Smile (5yrs old) is 11.4oz. The pulse rate is probably a slight decrease than mine. The various tips are the same except for tongue. I have found when trying to end the water flow, it continues 2-3 secs, causing water shooting all over, which one might not expect. The customer service is excellent; quick response to questions. This is a positive nowadays. They do care. Overall, product is very good. For pricing, suggest compare. My water flosser is used 3-4 times/day which like the larger tank.
17 de julho de 2026
Avaliação não solicitada
Resposta da Puursmile
Hi Kathy,
Thank you for taking the time to share such a thoughtful and balanced review.
We really appreciate you highlighting both the features you enjoyed and the areas where you feel there's room for improvement. Feedback like yours is incredibly valuable, as it helps us continue refining our products and the overall customer experience.
We're especially grateful for your kind words about our customer support team. Knowing that you felt heard and well taken care of means a great deal to us.
Thank you for choosing Puur Smile and for giving us the opportunity to be part of your daily oral care routine. We truly appreciate your support and your honest feedback.
The PuurSmile Team
Customer Service is stellar
Customer Service is stellar. I had a broken canister from a business trip and they replaced it. Just asked me to send pics of the canister. Boom handled fast. Then had the flosser not working and sent a request to see how to fix they asked for picture and a video of it not working. Response time impeccable and a replacement is being sent. Love my Puursmile flosser!
21 de julho de 2026
Avaliação não solicitada
Resposta da Puursmile
Hi Roby,
Thank you so much for taking the time to share your experience!
We're sorry to hear that you ran into a couple of issues along the way, but we're so glad our team was able to help quickly and make the process as smooth as possible.
Whether it's a replacement part or a replacement unit, our goal is always to stand behind our products and make sure our customers feel supported every step of the way. Your kind words about our response time and service truly mean a lot to us.
Thank you for your trust, your patience, and for being a valued member of the Puur Smile family. We hope you continue enjoying your water flosser for many years to come!
The PuurSmile Team
Dissatisfied with the lack of communication
I enjoyed using the puursmile water pic until the canister cracked. I have reached out to them twice only receiving a generic reply stating they opened a case and would get back to me. They never have. Supposedly there is a warranty on the flosser. All they need to do is send me another one.
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da Puursmile
Hi Patricia,
Thank you for sharing your feedback. We're truly sorry to hear about your experience and the frustration caused by the lack of follow-up.
We certainly want to honor our warranty process and make sure your case is reviewed properly. Since we haven't been able to identify your account based on your review, we've replied privately and asked for a few additional details so we can locate your previous requests and assist you as quickly as possible.
We appreciate your patience and look forward to resolving this for you soon.
The PuurSmile Team
Great company
Great company. Good response,solved questions and is
accommodating to help with problems.
15 de julho de 2026
Avaliação não solicitada
Resposta da Puursmile
Hi,
Thank you so much for your wonderful review!
We're delighted to hear that you had a positive experience with both our products and our customer support team. Knowing we were able to answer your questions and help resolve your concerns means a great deal to us.
Providing responsive, friendly service is something we truly strive for every day, so your kind words are greatly appreciated.
Thank you for choosing PuurSmile and for taking the time to share your experience. We truly appreciate your support!
PuurSmile Support Team
Customer service
My son dropped his puurSmile water pick and cracked the water reservoir. I messaged their customer service about replacing it. They responded promptly and I am very happy with the resolution! Wonderful customer service!
21 de julho de 2026
Avaliação não solicitada
Resposta da Puursmile
Hi Robin,
Thank you so much for your kind review!
We're sorry to hear about the cracked water reservoir, but we're so glad our customer support team was able to help and provide a solution quickly.
We know accidents happen, and it's always our goal to make the process as easy and stress-free as possible. Your kind words about our team truly mean a lot to us.
Thank you for choosing PuurSmile and for taking the time to share your experience. We sincerely appreciate your support!
PuurSmile Support Team
I absolutely love Puursmile…
I absolutely love Puursmile products…especially the water flosser…and I’ve tried them all…none compares…their customer service is top notch…always willing to help!
6 de julho de 2026
Avaliação não solicitada
Resposta da Puursmile
Hi Katie,
Thank you so much for your incredible review!
Hearing that you've tried other water flossers and that PuurSmile is your favourite truly means the world to us. Knowing that both our products and our customer service have earned your trust is the highest compliment we could receive.
Our team works hard to make sure every customer feels supported, so your kind words will certainly make our day.
Thank you for being part of the PuurSmile family and for taking the time to share your experience. We sincerely appreciate your support!
PuurSmile Support Team
Replacement part
I've been using the flosser for several months and noticed there were cracks in the reservoir. I reached out to the Puur team, inquiring about replacement parts. They asked a couple of questions and handled the replacement swiftly and easily. This was so easy. I really appreciated that.
15 de julho de 2026
Avaliação não solicitada
Resposta da Puursmile
Hi Carla,
Thank you so much for taking the time to share your experience!
While we're sorry to hear that your reservoir developed cracks after several months of use, we're so glad our team was able to make the replacement process quick and hassle-free.
We always want supporting our customers to be as easy as possible, so it's wonderful to hear that we were able to provide the experience you deserved.
Thank you for your trust, your kind words, and for choosing PuurSmile. We truly appreciate your support!
PuurSmile Support Team
The Puur waterflosser has been an…
The Puur waterflosser has been an absolutely positive addition to my oral hygene rputine. After a week I could feel the difference. I use it daily & my latest dental cleaning was told that my gums appear healthier too.
Unfortunately the water container recently cracked & thier customer service replaced it immediately. This company & this product has proved themselves to be helpful & supportive for me & my oral health. Thank you Puur
18 de julho de 2026
Avaliação não solicitada
Resposta da Puursmile
Hi Shiu,
Thank you so much for taking the time to share your experience!
We're thrilled to hear that PuurSmile has become such a positive part of your daily oral care routine and that you've already noticed healthier gums. Hearing that your dentist saw the difference too is wonderful!
We're sorry about the crack in your water reservoir, but we're glad our customer support team was able to get a replacement to you quickly. Standing behind our products and taking care of our customers is something we truly believe in.
Thank you for your trust, your kind words, and for choosing PuurSmile. We're grateful to be part of your oral health journey!
PuurSmile Support Team
I saved up for this really hoping it…
I saved up for this really hoping it was worth it, however it was not. Water goes everywhere besides my mouth, it runs out of the tank in less than 60 seconds, the toothpaste is gone in a few seconds & leaves a nasty taste in my mouth.
I have to brush my teeth with my regular toothbrush instead. Very poor quality!!!
15 de junho de 2026
Avaliação não solicitada
Resposta da Puursmile
Hi,
Thank you for taking the time to share your feedback.
We're truly sorry to hear that your experience with your PuurSmile water flosser has been disappointing. We understand how frustrating it is to invest in a product and feel that it hasn't met your expectations. This is certainly not the experience we want for our customers.
We've now been able to locate your order and will be reaching out to you directly so we can better understand your concerns and work with you to find the best possible solution.
We genuinely appreciate your feedback, and we hope to have the opportunity to restore your confidence in PuurSmile.
PuurSmile Support Team
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