The dolphin needs more torque when using throttle, also needs faster acceleration, takes too long to come up to speed. The headlight wire is not long enough for proper installation of front rack. So y... Ver mais
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Veja o que dizem as avaliações
Sent two emails regarding shipping and quality of battery. No response. No communication whatsoever. My item was not shipped out until I sent an email regarding tracking. Just an email that the item w... Ver mais
Purchased a Qualisports Dolphin+ after spending many hours of research, comparing different brands and reading reviews. Liked it so much, we ordered a Model 5 for my wife. The bikes are beautifully m... Ver mais
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Customer service was always attentive and helpful. Just got my bike 2 days ago, and took the first ride today--love it! Set up was a bit frustrating--the included tool kit did not have all the correct... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Quality is in our name and we build our products with quality parts inside and out. Qualisports E-Bikes are a great investment in yourself and will change the way you feel, and save you time and money. Qualisports E-Bikes are solid, reliable, great looking, stylish, fun, and affordable means of transportation that allow you to embrace the freedom, serenity, and dependability with enough power to take you on treks around the city.
Informações de contato
1150 South Milliken Ave, #1062, CA 91761, ONTARIO, Estados Unidos
- +1 (909) 678-2995
- info@qualisports.us
- qualisports.us
3,7
Bom
184 avaliações
Pede aos clientes que avaliem
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Não respondeu a avaliações negativas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Carlos, is one of the best…
Qanlisport representatives are always prompt and courteous, and willing to help in anyway.
12 de setembro de 2023
Resposta da Qualisports USA
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!
Customer service is prompt when you…
Customer service is prompt when you have an issue.
Very helpful
Bought the Beluga
Love just peddling, awesome, Cadillac of bikes.
18 de setembro de 2023
Resposta da Qualisports USA
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!
Arrived quickly
Arrived quickly. Was easy to complete the set-up. I have been riding 3 times a week and am pleased. One of my reasons for purchasing the bike is its weight. As an over 70 year old, this was important to me. Folding and lifting the bike in to my car is a breeze.
5 de setembro de 2023
Resposta da Qualisports USA
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!
Love the bike
Love the bike, great quality beautiful black paint. Real human support was easy to obtain. Company willing to support and help with my trouble. Will consider purchasing two more for family members in the future (after they sell eS ooters) and highly these recommend these bikes.
25 de agosto de 2023
Resposta da Qualisports USA
Thank you for your feedback on our product and your support for our service. If you have any questions or require any assistance, please do not hesitate to contact us and we will do our best to respond to your needs and address any issues.
We look forward to providing you and your family with more products and services in the future to meet your needs.
I try to add my apt# to address before…
I try to add my apt# to address before the item was shipped and I didn’t have an option, therefore my package took longer to get to me.
11 de agosto de 2023
Resposta da Qualisports USA
Our goal is to ensure that all orders are processed and shipped in a timely and efficient manner, but I understand that there may sometimes be unexpected delays.
Please know that we always strive to provide the best possible service to all of our customers, and we will take your feedback into consideration to improve our processes and procedures. If you have any further questions or concerns, please don't hesitate to reach out to us again.
Makes bike riding effortless
We bought a Dolphin from a local person and really enjoyed using it. My husband wanted the dual battery so purchased directly from Qualisports with the anniversary sale discount.
17 de agosto de 2023
Resposta da Qualisports USA
Thanks for the 5-star review! We're glad you're loving your Dolphin e-bike and took advantage of our anniversary sale for the dual battery. Enjoy your rides, and feel free to contact us if you need anything. Happy cycling! 🚴♂️🐬
Excellent assistance
My controller monitor screen went out and with the help of a Qualisports representative named K helped me to order new parts and informed me how to properly install them. Excellent assistance, quick response and reliable communications.
25 de julho de 2023
Resposta da Qualisports USA
Thank you so much for this 5-star review. We really appreciate you being a customer. Your feedback helps us to improve service and products for everyone! We are here for you anytime!
They resolved the issue I had.
28 de junho de 2023
Resposta da Qualisports USA
Thank you for the five-star review and for choosing Qualisports for your folding electric bike needs. If you ever have any questions or concerns, please don't hesitate to reach out to us.
Amazing bike and customer service
Absolutely stellar customer service. A brake caliper broke on my Volador and they paid to have a local shop repair it as well as paid for the parts. Easily the nicest bike I’ve owned, and really amazing that they have the customer service to back up their product. Highly recommended.
14 de julho de 2023
Avaliação não solicitada
Resposta da Qualisports USA
Thank you for taking the time to share your positive experience with us. If you have any further questions or concerns, please don't hesitate to reach out to us. We're always here to help.
Outstanding service and I love the…
Outstanding service and I love the dolphin plus. Not much more to it
29 de junho de 2023
Resposta da Qualisports USA
Thank you for the five-star review and for choosing Qualisports for your folding electric bike needs. If you ever have any questions or concerns, please don't hesitate to reach out to us.
Prompt delivery
I received my bike promptly. I gave this only 4 stars because there are no instructions with the screws and parts that need to be attached (fenders, reflctor, light). I ordered a basket and back rack which showed up the next day. I originally ordered the wrong basket and emailed them, they responded quickly and exchanged it for the correct basket. Also no instructions on how or which screws to use for basket/rack install. The cable to the front light did not reach the front of the basket and I had to look at videos that someone posted on the facebook group on how to pull out a few more inches of cable to make it reach. The back rack was delivered with a big scratch in the aluminum. I have sent an email to Qualisports support and have not had a comment back on that yet but it has only been one day. They were quick to respond to my first request so I expect the same. I like the bike very much and it seems solid and works correctly with the minimal use so far.
25 de junho de 2023
Resposta da Qualisports USA
Thank you for taking the time to provide feedback on your recent purchase. We are glad to hear that you received your bike promptly and that you like it so far.
We apologize for any confusion or inconvenience caused by the lack of instructions for the screws and parts that need to be attached. We will certainly take your feedback into consideration and work to provide clearer instructions in the future.
My bike battery was not responding
My bike battery was not responding, I sent it back and they reviewed, repaired it and returned it in a reasonable time frame. All shipping costs were covered and email correspondence was excellent. I love the bike.
24 de junho de 2023
Avaliação não solicitada
Resposta da Qualisports USA
Thank you for the five-star review and for choosing Qualisports for your folding electric bike needs. If you ever have any questions or concerns, please don't hesitate to reach out to us.
Great customer service
Customer service responds quickly and efficiently. This is the 2nd time I've contacted them and each time a quick and very satisfactory solution has been found. I've been driving a Dolphin for 3 years now, commuting almost every day, and I'm very happy with it.
21 de junho de 2023
Avaliação não solicitada
Resposta da Qualisports USA
Thank you so much for this 5-star review!
We're delighted to know that our bike has become an essential part of your daily routine. It's fantastic to see that they're meeting your needs. Your feedback helps us to improve service and product for everyone! We are here for you anytime!
Support is decent
Overall, the support is usually pretty helpful, but their english can be broken at times which makes things a little harder than they need to be. Other than that, I haven't experienced too many problems.
20 de junho de 2023
Avaliação não solicitada
Resposta da Qualisports USA
Thank you very much for your feedback. We are glad to hear that our support team was able to provide helpful service.
We value our customers' experience greatly, so we will be focusing on improving our team's language training to enhance our communication skills.
Additionally, if you need any assistance or have any further feedback in the future, please don't hesitate to reach out to us. We will continue to provide you with the highest quality service.
Excellent product and service.
2 de junho de 2023
Resposta da Qualisports USA
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!
Excellent
Excellent, responsive customer service. I asked about switching out a rear cassette on my bike purchased a few years ago, and the Qualisports rep helped me find a suitable replacement (with only a sentence or two recommending that I buy a new upgraded model). The product is also excellent, I've had a great time zipping around Seattle's hills and the folding frame fits easily in a car trunk.
2 de junho de 2023
Avaliação não solicitada
Resposta da Qualisports USA
Thank you for your support and feedback on Qualisports! We are thrilled to have provided you with excellent products and services, and have helped you solve the issue with replacing the rear cassette. We hope you continue to enjoy your rides around Seattle, and please don't hesitate to contact us anytime for continued support.
Making things right.
10 de maio de 2023
Resposta da Qualisports USA
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!
Got a rear rack and seat post locks for our Dolphins 😁
My order shipped from California the next day. Before ordering I emailed customer support to confirm if those were the correct parts for our 36v Dolphins, and to enquire if everything was currently in stock stateside. Thanks Rio!
Installation was fairly simple with the YouTube Videos. The one piece welded aluminum rack actually aligned with the top holes on the chainstays, not the bottom holes as stated in the video. I’m not using fenders on my bike, so I can’t say if that would matter. The locking seat post clamp is all anodized aluminum, a very nice precision part.
I am very impressed with the engineering, component selection, and overall build quality of the Qualisports Dolphin. It’s designed to be light, but the ride feels solid and stable. The adjustable handlebar height is a big plus. The bike is comfortable and fun to ride. Lighter IS better. 👍
7 de maio de 2023
Resposta da Qualisports USA
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!
The qualidports is a great product with…
The qualidports is a great product with good costumer service
4 de maio de 2023
Resposta da Qualisports USA
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!
Customer service!…
Customer service did a great job making sure I received my Rack. Appreciate the attention to detail.
29 de março de 2023
Resposta da Qualisports USA
Thank you so much for taking the time to leave an excellent rating. We really appreciate you being a customer and helping share the word about us. We'll continually improve our product and service.
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