Quality Brands Outlet Avaliações 1.026

O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Used first time, easy website, customer services A 1, replied to query promptly, fast delivery, M&S red chinos with 4 pockets very good quality, normally Size 10 but had to return and order size 8 wh... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The items for sale are not seconds yet the prices are amazing. I only discovered the Quality Brands outlet recently when I purchased a beautiful Seasalt River Cove dress at a fraction of the recommen... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Accidentally washed my favourite M&S black & white cropped trousers in with a black washing and spoiled them through dye transfer. Was searching for a similar product and was so delighted to find the... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent choice of clothes; actually too much as it takes ages to go through it all, but the filters help to narrow it all down. I ordered about 5 items, some of which I kept, some I had to send b... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Roupas
  2. Loja de Moda Infantil
  3. Fornecedor de Roupas
  4. Loja de Vestidos
  5. Loja de moda masculina
  6. Loja de moda feminina

Escrito pela empresa

Buy High Street and Designer clothing for a lot less than the original high street price. We're a little like TK Maxx, but we're a small family run business based in Surrey, UK. - A lot of our stock has it's original brand labels removed or disguised, but the quality is the same, you just pay less! Plus the labels aren't seen when you wear it, let's just say it's our little secret. - Same day dispatch (order up to 3pm). Free Standard UK Delivery (Over £35) using Royal Mail. Next-Day delivery and Special Delivery are available for you too. - You also have 30 days to make up your mind and decide if you want to keep or return an item.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

High quality bear

12 de julho de 2024
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Resposta da Quality Brands Outlet

Dear Joanna,
Many thanks for your lovely feedback and your 5-star review.
It means a lot to us.
Enjoy your new Bear.
We look forward to serving you again.
Warm Wishes,
QBO Team

Avaliado com 1 de um total de 5 estrelas

I bought a dress which was bad sized…

I bought a dress which was bad sized and even paid for the delivery. When I wanted to return it they said we have to pay postage to return it. So I basically lost £12 in shipping. I'm not happy about that at all. If I paid for delivery the least they could do was offer free returns.

3 de julho de 2024
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Resposta da Quality Brands Outlet

Dear Ms Gupta,

Firstly, I'm very sorry to read how you feel. We never want a customer to feel taken advantage of. I've taken a look at your order and you have not returned the dress to us as of yet.

I'm not sure if you're aware, but ALL online retailers must refund not only the cost of the garment but any postage paid when sending the item to you. (Not many people know this).

Therefore, we always refund not only the cost of the garment but the postage you paid to receive the item. We do offer free shipping when you spend over £20 however as the garment was only £15.95 you did need to cover the outbound postage (but as I said you will be refunded this when you return the item).

When a customer returns an item for a refund, the cost of the return postage is generally covered by the buyer. This tends to be standard across all but the very largest retailers.

Finally, just to be clear, if you do send the item back to us, you will receive a refund for the garment £15.95 and the £2.95 shipping charge.

All of this is written in our delivery FAQ's.

I hope this gives you some reassurance that you will not be out of pocket apart from 1 return postage cost.

best wishes

Will
Customer Service

Avaliado com 5 de um total de 5 estrelas

Lovely dress at bargain price

I was very pleased with the quick delivery of my order. There was no charge for postage and the dress is a bargain.

4 de julho de 2024
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Resposta da Quality Brands Outlet

Thank you for leaving a positive review. We try hard to give a 5 star service on all things we do.

Avaliado com 5 de um total de 5 estrelas

Very prompt delivery

Very prompt delivery. Good quality

11 de julho de 2024
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Resposta da Quality Brands Outlet

Thank you for leaving a positive review. We try hard to give a 5 star service on all things we do.

Avaliado com 2 de um total de 5 estrelas

Slow to refund

Still waiting for refund after 10 days. Too long.

4 de julho de 2024
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Resposta da Quality Brands Outlet

Dear Jennifer, we have contacted you direct as we have not received a return from you and therefore are concerned that your parcel may have been lost in transit. We request that you finf your tracking information and follow this up ASAP so we can locate any return you may have sent.

Our standard practice is that we process returns within 1-2 days of being received (excluding weekends) therefore we agree 10 days is too long if we had received it. Please look out for a message from our customer service on info@qbodirect.com.

best wishes

Customer Service
Quality Brands Outlet

Avaliado com 5 de um total de 5 estrelas

White Stuff trousers bargain!

Great prices and a good selection of quality clothing. Quick delivery.

3 de julho de 2024
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Resposta da Quality Brands Outlet

Dear Sara
We are pleased to find out you had a good experience shopping with us.
We can't wait to serve you again.
Enjoy your new garment
Kind Regards,
QBO Team

Avaliado com 5 de um total de 5 estrelas

Great purchase

Really quick delivery and good quality item

1 de julho de 2024
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Resposta da Quality Brands Outlet

Dear E.
Thank you for your kind feedback. It means a lot to us to hear it.
We can't wait to serve you again.
Kind Regards,
QBO Team

Avaliado com 5 de um total de 5 estrelas

Per Una white cotton trousers

The trousers I received fit well and are extremely comfortable. I also appreciated your understanding when 2 pairs had been ordered in error and made it easy for me to be able to return the other pair and be refunded.

8 de julho de 2024
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Resposta da Quality Brands Outlet

Dear Liz,
Thank you for your kind feedback. It means a lot to us to hear it.
We can't wait to serve you again.
Kind Regards,
QBO Team

Avaliado com 5 de um total de 5 estrelas

Excellent choice of clothes

Excellent choice of clothes; actually too much as it takes ages to go through it all, but the filters help to narrow it all down.
I ordered about 5 items, some of which I kept, some I had to send back because I didn't like colour or the fit was not right for my figure.

1 de julho de 2024
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Resposta da Quality Brands Outlet

Dear Josephine,
Many thanks for your lovely feedback and for your 5 Stars review.
It means a lot to us.
We look forward to serving you again.
Warm Wishes,
QBO Team

Avaliado com 5 de um total de 5 estrelas

Quick delivery and quality of items…

Quick delivery and quality of items ordered

8 de julho de 2024
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Resposta da Quality Brands Outlet

Dear Pat,
Many thanks for your 5-star feedback and kind words.
We are delighted to learn that you had a good experience shopping with us and that the delivery of your parcel was prompt.
We hope to serve you again in the near future.
Have a lovely day,
Warm Wishes

Avaliado com 5 de um total de 5 estrelas

Great service

Great service, very quick delivery, and clothes as described and excellent quality

5 de julho de 2024
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Resposta da Quality Brands Outlet

Dear S.
Many thanks for your feedback. It means a lot to us.
Enjoy your new garment.
Warm wishes,
QBO Team

Avaliado com 5 de um total de 5 estrelas

First class company.

Used first time, easy website, customer services A 1, replied to query promptly, fast delivery, M&S red chinos with 4 pockets very good quality, normally Size 10 but had to return and order size 8 which now fit me perfectly. Bargain price albeit last years style.
One happy customer will be returning. Highly recommended.

5 de julho de 2024
logotipo da Quality Brands Outlet

Resposta da Quality Brands Outlet

Dear Sylvia
We are pleased to find out you are happy and satisfied with your purchase.
Enjoy your new garments.
We can't wait to serve you again.
Kind Regards,
QBO Team

Avaliado com 5 de um total de 5 estrelas

This was a speedy delivery and I was…

This was a speedy delivery and I was kept extremely well informed during the whole process.

3 de julho de 2024
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Resposta da Quality Brands Outlet

Dear Mayreen
Many thanks for your 5-star feedback and kind words.
We are delighted to learn that you had a good experience shopping with us and that the delivery of your parcel was prompt.
We hope to serve you again in the near future.
Have a lovely day,
Warm Wishes,
QBO Team.

Avaliado com 5 de um total de 5 estrelas

Quick delivery

Beautiful dress with a quick quick delivery.

24 de junho de 2024
logotipo da Quality Brands Outlet

Resposta da Quality Brands Outlet

Dear Customer,
Many thanks for your 5-star feedback and kind words.
We are delighted to learn that you had a good experience shopping with us and that the delivery of your parcel was prompt.
We hope to serve you again in the near future.
Have a lovely day,
Warm Wishes,
QBO Team.

Avaliado com 3 de um total de 5 estrelas

Machining error spoiled lovely tunic

I think the garment was seconds. There was a machining error and the brand label had been cut out, presumably by the manufacturer, as it was definitely theirs. It was cheap but not described as seconds, therefore I've marked them down.
Delivery wasn't particularly fast either.

1 de julho de 2024
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Resposta da Quality Brands Outlet

Dear Deborah,

Many thanks for your feedback. We are very sorry that based on your review we sense that you did not have a good experience shopping with us.
We just would like to clarify some of the comments.
On the description of our items, it clearly states that "This is a brand new garment but the original labels will either be removed or black penned to obscure the original brand. This is in line with UK resale laws and does not affect the quality, wearability or performance of the garment". We believe it shouldn't be a surprise to the customers.
Let us reassure you that all of our products are 100% Genuine and not inferior seconds. We work closely with factories and retailers to ensure that we only sell high-quality genuine goods.
Regarding the delivery, the order was placed on a Friday night after 9:00 p.m. (our business hours are Monday to Friday 9 am to 4 pm), and it was passed the cut of hours, therefore your parcel was dispatched on the following business day - Monday. The parcel took an average estimated time of 2-3 days to arrive to you.
All that information is already on our website.

We are sorry to hear that your overall experience wasn't as pleasant as you expected and for any misunderstanding in the communication we provided online.

If you need any further support, please do not hesitate to contact our customer service team.

Best Wishes, QBO Team

Avaliado com 5 de um total de 5 estrelas

Efficient delivery and great pro

Item arrived quickly and much cheaper than the original price, all beit last years style, still lovely!

1 de julho de 2024
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Resposta da Quality Brands Outlet

Thank you for leaving a positive review. We try hard to give a 5 star service on all things we do.

Avaliado com 5 de um total de 5 estrelas

Delivered in time and in great…

Delivered in time and in great condition.
Really good value.

1 de julho de 2024
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Resposta da Quality Brands Outlet

Thank you for leaving a positive review. We try hard to give a 5 star service on all things we do.

Avaliado com 4 de um total de 5 estrelas

Sizing overlarge compared to other…

Sizing overlarge compared to other brands. Order smaller size as no free return if not exchanging.

26 de junho de 2024
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Resposta da Quality Brands Outlet

Dear Diane,
Thank you so much for your lovely feedback.
We look forward to serving you again.
Best wishes
QBO Team

Avaliado com 5 de um total de 5 estrelas

Very pleased with the skirt very good…

Very pleased with the skirt very good quality

27 de junho de 2024
logotipo da Quality Brands Outlet

Resposta da Quality Brands Outlet

Dear Diane
We are pleased to find out you are happy and satisfied with your purchase.
Enjoy your new garments.
We can't wait to serve you again.
Kind Regards,
QBO Team

Avaliado com 4 de um total de 5 estrelas

All arrived very quickly

All arrived very quickly. Items sent by Royal Mail tracking so I could see exactly when it was going to be delivered.

26 de junho de 2024
logotipo da Quality Brands Outlet

Resposta da Quality Brands Outlet

Dear Customer,
Many thanks for your 5-star feedback and kind words.
We are delighted to learn that you had a good experience shopping with us and that the delivery of your parcel was prompt.
We hope to serve you again in the near future.
Have a lovely day,
Warm Wishes,
QBO Team.

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