Used first time, easy website, customer services A 1, replied to query promptly, fast delivery, M&S red chinos with 4 pockets very good quality, normally Size 10 but had to return and order size 8 wh... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
The items for sale are not seconds yet the prices are amazing. I only discovered the Quality Brands outlet recently when I purchased a beautiful Seasalt River Cove dress at a fraction of the recommen... Ver mais
A empresa respondeu
Accidentally washed my favourite M&S black & white cropped trousers in with a black washing and spoiled them through dye transfer. Was searching for a similar product and was so delighted to find the... Ver mais
Excellent choice of clothes; actually too much as it takes ages to go through it all, but the filters help to narrow it all down. I ordered about 5 items, some of which I kept, some I had to send b... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Roupas
- Loja de Moda Infantil
- Fornecedor de Roupas
- Loja de Vestidos
- Loja de moda masculina
- Loja de moda feminina
Escrito pela empresa
Buy High Street and Designer clothing for a lot less than the original high street price. We're a little like TK Maxx, but we're a small family run business based in Surrey, UK. - A lot of our stock has it's original brand labels removed or disguised, but the quality is the same, you just pay less! Plus the labels aren't seen when you wear it, let's just say it's our little secret. - Same day dispatch (order up to 3pm). Free Standard UK Delivery (Over £35) using Royal Mail. Next-Day delivery and Special Delivery are available for you too. - You also have 30 days to make up your mind and decide if you want to keep or return an item.
Informações de contato
38A Holmethorpe Avenue, RH1 2NL, Redhill, Reino Unido
- 01737668374
- info@qbodirect.com
- qualitybrandsoutlet.com
4,7
Excelente
1 mil avaliações
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great value and the real deal😊
Just delighted to get trousers that I thought were not available any more
25 de junho de 2024
Resposta da Quality Brands Outlet
Dear Sandra,
Many thanks for your lovely feedback and for your 5-star review.
It means a lot to us.
We look forward to serving you again.
Warm Wishes,
QBO Team
Resposta da Quality Brands Outlet
Dear Dooley
We are pleased to find out you are happy and satisfied with your purchase.
Enjoy your new garments.
We can't wait to serve you again.
Kind Regards,
QBO Team
fast delivery item exactly as described…
fast delivery item exactly as described and cheaper than anywhere else!
24 de junho de 2024
Resposta da Quality Brands Outlet
Dear Cristian
Many thanks for your feedback. It means a lot to us.
Enjoy your new garment.
Warm wishes,
QBO Team
U did what u said u would
24 de junho de 2024
Resposta da Quality Brands Outlet
Dear pamela
We are pleased to find out you are happy and satisfied with your purchase.
Enjoy your new garments.
We can't wait to serve you again.
Kind Regards,
QBO Team
Good customer service but size labels…
Good customer service but size labels are unreliable. I bought M&S jeans labelled size 12 but they were actually an 18. Replaced with no issues except the second pair were actually a size 10.
14 de junho de 2024
Resposta da Quality Brands Outlet
Dear Jeanne, Thank you for your feedback.
We are sorry to read that the replacement we sent you was not a good size, despite the measurements provided before the dispatch. As we previously mentioned to you, very occasionally items can be faulty by being mislabeled from the factory, which was the case with the first item.
If you are not happy with the replacement, please get in touch with our customer service, and we can arrange a return.
Warm Wishes,
QBO Team
Resposta da Quality Brands Outlet
Dear Angela
Many Thanks for your kind feedback!
We look forward to serving you again in the future.
Warm Wishes,
QBO Team
Good product and very swift delivery
Good product and very swift delivery, thank you.
20 de junho de 2024
Resposta da Quality Brands Outlet
Dear Wendy,
Many thanks for your feedback. It means a lot to us.
Enjoy your new garment.
Warm wishes,
QBO Team
Due to a small problem it was necessary…
Due to a small problem it was necessary to ring up. I spoke to Renata. She was great and the problem was soon resolved. Therefore, excellent product, good price, swift delivery and fab customer service. I will certainly use again.
19 de junho de 2024
Resposta da Quality Brands Outlet
Dear Angela
We are so pleased that you had a good shopping experience with us.
We can't wait to serve you again.
Kind Regards,
QBO Team
Attempting to return an order and no…
Attempting to return an order and no response from the contact email provided
11 de junho de 2024
Resposta da Quality Brands Outlet
Dear Jodie, we are very sorry that you felt the need to leave negative feedback.
Our business hours are Monday to Friday from 9 am to 4 pm. Your first email mentioning that you wish to return was sent last night at 8:11 pm, the second email was at 8:12 pm and the third email was also sent at 8:12 pm. We reply to all emails in chronological order, and we have just reached yours and already sent you the information to assist you with how to return. Is valid to remind that at the back of your invoice, all the information is provided regarding, returns and exchanges.
If you need any further support, please do not hesitate to contact the customer service team, they will be happy to help you.
Really great customer service
Really great customer service, very polite, quality goods. Dilivery service is 5 star, would recomend
18 de junho de 2024
Resposta da Quality Brands Outlet
Dear Pauine
We are pleased to find out you had a good experience shopping with us.
We can't wait to serve you again.
Kind Regards,
QBO Team
Resposta da Quality Brands Outlet
Dear Fran
Thank you so much for your lovely feedback.
We look forward to serving you again.
Best wishes
QBO Team
Great quick services
Great quick services
The shorts are so beautiful and fabulous quality
11 de junho de 2024
Resposta da Quality Brands Outlet
Dear Mateusz,
Many thanks for your lovely feedback and for your 5-star review.
It means a lot to us.
We look forward to serving you again.
Warm Wishes,
QBO Team
Resposta da Quality Brands Outlet
Dear Jacs,
Many thanks for your 5-star feedback and kind words.
We are delighted to learn that you had a good experience shopping with us and that the delivery of your parcel was prompt.
We hope to serve you again soon.
Have a lovely day,
Warm Wishes,
QBO Team.
the item arrived defective but the…
the item arrived defective but the customer service responded and replaced promptly. the service was excellent
31 de maio de 2024
Resposta da Quality Brands Outlet
Dear Pablo
We are pleased to find out you had a good experience shopping with us.
We can't wait to serve you again.
Kind Regards,
QBO Team
Excellent service
I'm really impressed with this company. I ordered a Seasalt dress which was being sold at a great price. Communication was spot on and delivery quick and efficient.
Unfortunately the dress was not suitable for me and the returns process was easy. Refund was back in my account quickly.
Excellent service and I will definitely use this company again.
3 de junho de 2024
Resposta da Quality Brands Outlet
Dear Anne,
Many thanks for your lovely feedback and for your 5-star review.
It means a lot to us.
We look forward to serving you again.
Warm Wishes,
QBO Team
Resposta da Quality Brands Outlet
Dear Gill
Thank you so much for your lovely feedback.
We look forward to serving you again.
Best wishes
QBO Team
Resposta da Quality Brands Outlet
Dear Jo-anne,
Many thanks for your 4-star feedback and kind words.
We are delighted to learn that you had a good experience shopping with us and that de delivery of your parcel was prompt.
We hope to serve you again in the near future.
Have a lovely day,
Warm Wishes,
QBO Team.
Excellent price and service
Excellent price and service. Arrived within the advised time.
28 de maio de 2024
Resposta da Quality Brands Outlet
Dear Mrs J
Many thanks for your feedback. It means a lot to us.
Enjoy your new garment.
Warm wishes,
QBO Team
great products and great service
great products and great service. They were very quick to respond to my queries. Item arrived promptly and well packed.
28 de maio de 2024
Resposta da Quality Brands Outlet
Dear Kevin
Thank you for your kind feedback. It means a lot to us to hear it.
We can't wait to serve you again.
Kind Regards,
QBO Team
Resposta da Quality Brands Outlet
Dear J,
Many thanks for your lovely feedback and for your 5-star review.
It means a lot to us.
We look forward to serving you again.
Warm Wishes,
QBO Team
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