RAC Car Insurance Avaliações 

Thankfully I’ve never had to make a claim but setting up a policy is straightforward enough. I’ve only give four stars because I find it galling that the RAC (along with other insurers) only reduced my renewal premium to a more affordable level when I told them I was going to look elsewhere rather than blindly coughing up the higher rate quoted for this year.

Helpful emails and details about when payment would be taken from my account.

it was the cheapest insurance i could find on the market . thank you!

Hassle free automatic renewal and happy with the price. All details accessible online.

Easy to take out policy at a good price. Overall service level will tell if I have a claim.

Easy to follow Q&A, best quote with a reputable company.

I missed the renewal date by 1 day, was not allowed to renew the policy sent and had to take out a new policy which cost me more money. I have been a loyal and longstanding member of the RAC but with this very poor regard for loyalty I will be insuring my two cars with a different company in the future and not renewing my RAC breakdown cover when the current policy expires. I expect better for a customer who has been loyal to RAC.

no one to call abour insurance all on line not for me

Straightforward website and product clearly explained. Price competitive. Confusing when you subsequently try to log in as the RAC log in page denies all knowledge of your email, password and policy number.

Took insurance out recently with RAC, since the policy has started it feels like all they want to do is add costs on, a claim come back for a windscreen repair back in 2022 and when googled… majority of company’s don’t look for this on claims. None of my previous insurers have looked at this, That added around £120 on the total price which I think is ridiculous. A few days later I needed to change my Registration number, again incurred costs for this as ‘admin fee’ when majority of companies do this for free or you can do this yourself on your account which RAC never gave me the option.

When speaking to advisors they don’t explain things properly over online chat.

My personal view is they try and squeeze money out of you, I won’t be renewing again once my policy is up, not a great experience.

Apathy and laziness retained me as a customer. Much better policies available elsewhere but the savings weren't worth the hassle of moving. Aviva offered me total zero excess for about a tenner less - that was tempting, but not enough for me to bother this time. I am lucky enough not to have had to deal with an insurer in 36 years of driving so far. I guess how an insurance company performs when making a claim is the proof of their quality

Straightforward process

Autorenew so very easy and price hadn't gone up much from last year.

I have comprehensive cover. Only thing I am supposed to pay is parts. mechanic arrived 4 hours later and told me that I had to pay 280£ for a battery. I asked if I had any options as I cannot afford a 280 battery as I am a student with no family in a completely new city. especially not for a 2015 Renault Clio- average battery price £70-100 including on RAC's own website (which I checked of course). also he offered to bring someone to my house to do my service as he noticed my servicing is due on the next 30 days... is that even allowed in their company? I said I was more worried about the battery I will do the service in a few weeks.
Being a Girl, stranded, he obviously was not going to let up and was saying if I don't accept the 280 battery he would leave and they won't come back again for the same issue. I pulled out RAC website showed him all the cheaper batteries for my car Reg on there that are in stock and he said he NEEDS to put the AGM because that's what was in my car at the moment. I went through every option and he would say no to most and yes to some. I then purposefully later went back to one he said yes to and asked again to which he said 'no it wouldn't work' for my car. I then asked clearly 'are you saying none of the cheaper alternatives are compatible with my car despite being on your website and showing as compatible for my registration' he said 'well I'm not saying that exactly'. I ask if he can just jump start it and I will have to look at alternatives as I do not have £280 right now and quite frankly my car is probably not even worth £280. I ask for the report to be sent to me he proceeds to pull the thing out and ask me just sign on the screen. I did not know that was an agreement of whatever he put on the notes. I thought he needed it to send the report to me. he obviously did not put on the notes that he would not give me battery options and that he was unwilling to allow me to choose. I called the support team and I have a recording of them agreeing that I could have gotten a 97£ battery. they also advised me that anything coming up under my reg on their website is suitable. HOWEVER, they still said they would not send anyone else out for the same issue even though I would've been happy to consider alternatives and this man was being unreasonable. also, he said he could come out in 2 days time. its Sunday today. I will have to cancel on all of my vulnerable patients for the next day or so really last minute because of RAC. update: I checked the report and I did not in fact have the AGM battery in my car. it was an EFB worth less than £100.