Dylan was very willing to accept my feedback and to help me resolve the issue that I called about. It was clear to me that resolving my issue was important to her. She was knowledgeable and very pleas... Ver mais
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Veja o que dizem as avaliações
Eric was most helpful in assisting with my questions today. The wait time on the phone wasn’t too long, and once we connected, I was able to accomplish everything I needed. One suggestion I would... Ver mais
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The complete hand holding through all steps is a God send. Finances, especially on the computer can be very intimidating. Every question is answered, with knowledge and patience. I would highly... Ver mais
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Dylanni was a fantastic representative who helped rectify an issue with my account, as well as setting up a new account belonging to my son. I had gotten some conflicting information which affected t... Ver mais
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Detalhes da empresa
Escrito pela empresa
Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.
Informações de contato
New York, Estados Unidos
- (844) 994-EARN
- support.us@raisin.com
- raisin.com/en-us
4,7
Excelente
1 mil avaliações
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Raisin is Great
The Raisin platform & customer service support was fantastic.
30 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We're so happy to hear you had such a fantastic experience with our platform and support! We appreciate your kind words.
Resposta da Raisin U.S.
Thank you for sharing your experience with us!
Request account closure
I have requested to close one of my savings accounts thru email. This request is completed promptly within hours not days, and without any back and forth. I am very impressed of their efficiency.
28 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We're so happy to hear that our efficiency impressed you! We always strive to provide prompt and seamless service for all our customers. Thank you for your kind words.
Tylan was patient and knowledgeable
Tylan was patient and knowledgeable. Very articulate in asking and answering pertinent questions. He was able to solve my issue after I had called 3 previous times.
29 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We are so glad to hear that we were able to resolve your issue effectively. It's wonderful to know that Tylan was patient, knowledgeable, and articulate in assisting you.
Dylanni was so patient and clear in her…
Dylanni was so patient and clear in her instructions to guide me to the help I needed. As an older person, I appreciated the confidence she gave me and never did I feel belittled. Actually, over the years I have never felt that way with any of the agents that have helped me. They speak clearly and slowly. From their voice, I feel they love their job and genuinely want to help others.
29 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We are so pleased to hear about your positive experience with Dylanni. It's wonderful to know that our agents have consistently provided clear, patient, and respectful assistance, making you feel confident and valued. We truly appreciate your kind words and are glad we could help.
Very helpful
Very helpful, quick response and friendly service.
28 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We're delighted to hear that you found our service helpful and friendly, and that you appreciated our quick response. Thank you for your kind words!
PRESTO! Everything made clear
I was helped to understand dates, amounts, and transactions which had me baffled. Everything was made crystal clear. I really appreciate being able to talk with a LIVE, knowledgeable person!
28 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We are so glad to hear that our team was able to clarify everything for you and that you had such a positive experience speaking with a knowledgeable person. Thank you for your kind feedback!
I had a great experiance with customer…
I had a great experiance with customer service!
She was very friendly and answered all my questions!
28 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We are so pleased to hear that you had such a positive experience with our customer service team! It's wonderful to know that your questions were answered thoroughly and that you found our representative friendly.
I'M HONESTLY VERY IMPRESSED WITH YOUR…
I'M HONESTLY VERY IMPRESSED WITH YOUR REPRESENTATIVES!! ALWAYS VERY PROFESSIONAL AND HELPFUL!! I DO BANKING WITH A FEW OTHER INSTITUTIONS ON ONE OF THEM THAT I AM A PRIVATE CLIENT AND HAVE NEVER GOTTEN SUCH PLEASANT REPS LIKE I HAVE GOTTEN WITH YOUR COMPANY. THANK YOU!!!
28 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We are so thrilled to hear about your positive experience with our representatives! It's wonderful to know that their professionalism and helpfulness have made such a strong impression. We truly appreciate you sharing this feedback.
I appreciated the fact the…
I appreciated the fact the representative was understanding my question and that she was able to answer and give me a better overall on the new customer bonus.
28 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We are delighted to hear that our representative was able to understand your question and provide a clear explanation regarding the new customer bonus. Thank you for sharing your positive experience!
Buggy Interface and No Access to Account
Buggy interface blocking me from accessing my money.
Raisin's interface is buggy and I can't access the money in my account. I've tried calling and troubleshooting the entire thing and I'm hitting dead ends. At some point this is just stealing, right?
28 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We are truly sorry to hear about the difficulties you've experienced with our interface and accessing your funds. We understand how frustrating this situation must be, and we want to assure you that we are taking your feedback seriously. We are actively investigating the reported bugs and working to improve the reliability of our system to prevent such issues in the future. We appreciate you bringing this to our attention.
Confusing Advertisement and Denied Advertised Bonus
I received a mailing from RaisinUS offering a bonus when setting up a new savings account. The bonus was dependent upon the amount deposited. Two different bonus codes were presented which was confusing. I chose one code and received a bonus substantially lower than what was advertised. I contacted the company and complained about the confusing codes and requested the amount that I should have received. My request was denied. This smacks of bait and switch. Be careful, this does not seem to be a reliable organization.
3 de junho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
Dr. Schwartz,
Thank you for sharing your feedback with us, and we sincerely apologize for the frustration and confusion surrounding our promotional offers. We strive to make our bonus terms and promotional codes as clear and transparent as possible, so it is deeply disappointing to hear that your experience felt misleading or unsatisfactory.
While promotional terms require specific code applications based on the offer criteria, we completely understand your disappointment regarding the difference in bonus tiers and the impact this has had on your trust in our platform. We hold our service to high standards and take concerns about transparency very seriously.
Although we are unable to adjust the applied bonus or reopen this promotion, our team remains available if you have any other questions or need assistance with your existing account. Please feel free to reach out to us at support.us@raisin.com or (844) 994-3276.
Ashly Clark
This was one of the best and easiest over the phone customer service interactions I’ve ever had. The lady that I spoke to Ashly Clark was kind and very easy to understand. She didn’t send me to anyone else or have to transfer me to another department which is absolutely amazing. She answered my questions and fixed the issue that I was having in under five minutes. Absolutely amazing 10/10 service.
27 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We are so happy to hear that your recent customer service interaction with Ashley was such a positive one. It's wonderful to know that we were able to resolve your issue quickly and efficiently, and that our team provided such clear and helpful assistance. We truly appreciate you sharing your experience!
very helpful
very helpful, answered all questions, and verified persons
24 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We're so glad we could assist you and answer all your questions thoroughly. Thank you for your kind words!
The customer service rep Dylanni H
The customer service rep Dylanni H, did a great job in explaining the terms of the new HYSA account with Raison. She also followed up with a detailed email outlining all details that I asked her about. Overall, my experience with opening the account and getting support from Dylanni was a very pleasant experience.
23 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We are so glad to hear that Dylanni provided such excellent support and clearly explained the details of your new account. It's wonderful to know that your experience was pleasant and helpful.
Dylanni was very helpful in answering…
Dylanni was very helpful in answering my questions in a professional and clearly presented manner.
24 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We are so pleased to hear that Dylanni was able to assist you professionally and clearly. Your positive feedback is greatly appreciated!
Wonderful employees whenever I have a…
Wonderful employees whenever I have a question or concern.
24 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We are so glad to hear that our team has been wonderful and helpful whenever you've had questions or concerns. Your kind words truly mean a lot to us.
Have Raisin for over 2 years
Have Raisin for over 2 years. They have been super helpful in helping me to taking care of business. What I like the most is that you can call and talk to a REAL person and not have to wait for a long time. Keep up the EXCELLENT work !
23 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We are so pleased to hear about your positive experience with us over the past two years. It's wonderful to know that our team has been helpful and that you appreciate being able to connect with a real person quickly. We truly value your feedback and strive to maintain this level of service.
Dylanni did a great job answering my…
Dylanni did a great job answering my questions and getting back online.
23 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We're so glad to hear that Dylanni was able to answer your questions and assist you effectively. Thank you for your kind words!
Knowledgeable and patient Service Representative
I was having trouble navigating the website, looking for information I thought I had previously entered. The Service Rep (Nathan) guided me through the website, answering all my questions along the way. I was able to complete my business confidently.
23 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We are so pleased to hear that our team was able to provide such helpful assistance with navigating our website. We appreciate you sharing your positive experience and are glad we could help you confidently complete your tasks.
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