Dylan was very willing to accept my feedback and to help me resolve the issue that I called about. It was clear to me that resolving my issue was important to her. She was knowledgeable and very pleas... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Eric was most helpful in assisting with my questions today. The wait time on the phone wasn’t too long, and once we connected, I was able to accomplish everything I needed. One suggestion I would... Ver mais
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Dylanni was a fantastic representative who helped rectify an issue with my account, as well as setting up a new account belonging to my son. I had gotten some conflicting information which affected t... Ver mais
A empresa respondeu
The complete hand holding through all steps is a God send. Finances, especially on the computer can be very intimidating. Every question is answered, with knowledge and patience. I would highly... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.
Informações de contato
New York, Estados Unidos
- (844) 994-EARN
- support.us@raisin.com
- raisin.com/en-us
4,7
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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Have Raisin for over 2 years
Have Raisin for over 2 years. They have been super helpful in helping me to taking care of business. What I like the most is that you can call and talk to a REAL person and not have to wait for a long time. Keep up the EXCELLENT work !
23 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We are so pleased to hear about your positive experience with us over the past two years. It's wonderful to know that our team has been helpful and that you appreciate being able to connect with a real person quickly. We truly value your feedback and strive to maintain this level of service.
Dylanni did a great job answering my…
Dylanni did a great job answering my questions and getting back online.
23 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We're so glad to hear that Dylanni was able to answer your questions and assist you effectively. Thank you for your kind words!
Knowledgeable and patient Service Representative
I was having trouble navigating the website, looking for information I thought I had previously entered. The Service Rep (Nathan) guided me through the website, answering all my questions along the way. I was able to complete my business confidently.
23 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We are so pleased to hear that our team was able to provide such helpful assistance with navigating our website. We appreciate you sharing your positive experience and are glad we could help you confidently complete your tasks.
The woman that helped me was so patient…
The woman that helped me was so patient and had a very kind voice. Appreciate the human factor involved with an online bank.
16 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We're so pleased to hear that our team member provided such patient and kind assistance. We truly value the human connection in our service and appreciate you sharing your positive experience!
Very professional and gave me clear…
Very professional and gave me clear answer to my question. Appreciate the experience.
22 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We're so glad we could provide clear answers and a professional experience for you. We appreciate your kind words!
Bank to bank transfer process
I was simply looking to transfer funds from one bank, to another with a higher rate. Given the amount, wanted a second set of eyes to make sure I was doing things correctly. Kylie provided me the reassurance I did so that next time, I could do myself. Thank you, Kylie!
22 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We're so happy to hear that Kylie provided such helpful reassurance for your fund transfer. We always aim to empower our customers with confidence in their financial decisions. Thank you for sharing your positive experience!
Good simple instructions
Good simple instructions , representative had an accent but was clearly understood and was very pleasant and polite
22 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We're so glad to hear our instructions were clear and our representative provided excellent, polite service. We appreciate your kind words!
Eathan was great
Eathan was great. He took extra time to work with me and guide me in the process of transferring funds to another bank.
I love Raisin and highly recommend this company.
Happy customer,
Jody Helgerson
21 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
Thank you for your fantastic 5-star review! We are so happy to hear about your positive experience and that Ethan was able to assist you effectively with your fund transfer. It's wonderful to know that you love our service and highly recommend us.
Withdrawal from a Raisin Account
First time user for a withdrawal and had some questions about the process. Directions were spot on and all questions I had were addressed. Great support!
21 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We're so happy to hear our support team could assist you with your first withdrawal. We appreciate your kind words and are glad we could make the process smooth!
Tylan was very helpful and friendly.
16 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We're so happy to hear that Tylan was helpful and friendly. We appreciate your kind words!
First experience was great!
Easy to connect to a live person and easy to get answers to my questions.
21 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We're happy to hear that connecting with us and getting your questions answered was easy for you. We appreciate your positive feedback!
Awesome team
I recently experienced identity theft and possible compromise of my account. The team at Raisin has been outstanding in their willingness to help sort everything out. Their two top priorities were to safeguard my account and to make the process as easy and painless as possible. The team excelled in every way possible to achieve those goals. My sincere thanks to all members of the customer support team. They were attentive, always courteous, and guided me through every step of the process with understanding and compassion.
Thank you, Team. You are awesome
21 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We are truly grateful for your kind words and appreciate you taking the time to share your experience. We understand that dealing with identity theft can be incredibly stressful, and we are relieved to hear that our team was able to provide you with the support and assistance you needed during such a challenging time. Ensuring the security of your account and making the process as smooth as possible are always our top priorities. Your feedback is invaluable, and we are proud to know that our customer support team's dedication to attentiveness, courtesy, and compassionate guidance made a positive impact. Thank you for recognizing their efforts; we are committed to maintaining these high standards for all our customers.
Very Professional company
Very Professional company. The staff was always friendly and answered all my questioned accurately. I was happy with the service I received and Kim was very solid on the customer service side. Thanks and I would recommend.
21 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We are so happy to hear that our team and Kim were professional and friendly, and that all your questions were answered accurately. We truly appreciate your kind words about the service you received and our team member's excellent customer service. We are grateful for your recommendation.
Ms Ramirez was very,very patient and…
Ms Ramirez was very,very patient and understanding with me and worked with me to help me reset my password and made sure I was able to login!
I tried to do it on my own and couldn’t!
Wendy Ramerez has shown great customer service that is difficult to find these days..thank you Wendy!
20 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We're so glad to hear that Wendy provided you with such patient and understanding assistance in resetting your password and ensuring you could log in successfully. We truly appreciate you recognizing their excellent customer service; it means a lot to us. Thank you for sharing your positive feedback!
Fast
Fast. Customer service I called the 800 number and someone answered right away. No holding forever!
20 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We're so glad to hear you had a positive experience with our customer service team and appreciated the quick response! Thank you for your kind words.
Dylanni was courteous
Dylanni was courteous, patient and very helpful in helping me navigate the App to answer my question. It was a pleasure having her assisting me. Wel done.
20 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We are so happy to hear about your positive experience! It's wonderful to know that Dylanni was courteous, patient, and very helpful in assisting you. Thank you for your kind words.
Had trouble logging in…
The first time I called they were able to figure out why I wasn’t able to log into my account. Within an hour they told me what to do and I was able to log back into my account!
20 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We're happy to hear we could quickly resolve your login issue! We appreciate you sharing your positive experience with our support team. We are always here to help.
"Josh" made it easy and understandable
"Josh" walked me, step by step, through the process of transferring funds. His information was concise, detailed, and offered with both compassion for my situation and a high degree of professionalism. I think he's a fine example of customer service and a true ambassador of the Raisin brand.
20 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We are so pleased to hear about your positive experience with our Josh! It's wonderful to know that you received clear, detailed information and felt supported throughout the process. We truly appreciate you sharing your feedback.
Scammed out of 760.00
I took advantage of the fresh start offer.It gave them 100k. They deposited 10.00 into high yield savings what's the rate of 4.10% and took the rest of my money and put it in a cash account I didn't sign up for. Scamming out of $760.00 in interest.
2 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We appreciate you sharing your experience with the FRESHSTART offer. We understand your frustration regarding the account setup and the interest concerns. Upon further review, we can confirm that a member of our leadership team has addressed and resolved your concerns.
Consistently Excellent Customer Service
I spoke with Dylanni about a question I had on my account. She literally had the answer as I finished the question. In a world of endless menus designed to frustrate you so you go away or an AI Agent that can't handle even simple question Raisin rules. Calls are answered by live agents in much less than a minute. In three years of working with Raisin I have neve had one bad experience - all have been very easy to understand, knowledgable, pleasant and in Dylanni's case a sense of humor.
16 de julho de 2026
Avaliação não solicitada
Resposta da Raisin U.S.
We are so pleased to hear about your excellent experience with Dylanni. It is wonderful to know that we could provide such prompt and helpful service, and we truly appreciate your kind words about our commitment to live agent support. We value your long-standing relationship with us and are grateful for your positive feedback.
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