Rangemaster Avaliações 

I recently contacted Novy customer service about a paint blistering and peeling issue on one of the grease filters on my Novy Panorama downdraft hob. From start to finish, the experience was genuinely impressive.

Dominik (Consumer Care Advisor) responded quickly to each of my emails, asked sensible questions to identify the correct parts, and arranged free-of-charge replacement filters under warranty without any fuss or pushback. The whole matter was resolved in just a couple of days, with replacements dispatched and on their way within the week.

Dominik was professional, polite, and a credit to Novy throughout. Exactly the level of after-sales care you’d hope for from a premium brand.

Highly recommended.

Loren responded quickly, efficiently and very satisfactorily. Great service

Our new Rangemaster was delivered and installed today by Dwayne and Patrick. They called to let us know they were on the way and from the moment they got here they were polite, friendly and efficient. They were very thorough, making sure the fit was right and doing the necessary adjustments for our antiquated lpg set up. Excellent service, thank you.

The service we received on the day of delivery was exceptional with good communication prior to the installation and efficient service during the visit with no mess left

I bought a set of saucepans approximately 17
Years ago with a 25 year warranty & I recently had problems. I contacted AGA and the service was brilliant.
Koreene who with dealt with my issue was efficient, helpful & very pleasant. My replacement saucepans are now in the post.

Terrible customer service! I bought a Range master cooker with a faulty thermostat that took 4 weeks to replace. The top rail had paint peeling off after a few weeks which was eventually replaced after many emails! The rail has peeled again, thermostat not working and there's a gap in oven door. I'm being ignored by customer services. I've sent photos and emails but, no response. I believe I bought a return cooker and for almost £800 it is unacceptable. Any decent company would have replaced the cooker immediately. Terrible company!

Charley a Consumer Care Advisor was very efficient, a really quick and efficient response - Great service

Ben at AGA Rangemaster provided me with great customer service and technical support, all my questioned were answered fully. Ben was very helpful, professional and friendly. Thoroughly recommended.

Our oven, which we have only had for a year, decided to start peeling on one of the control knobs. We tried to fill in the auto form to report it but it said it was out of warranty. Totally confused we went onto live chat. Started speaking with a very helpful Ben! he not only sorted out the problem but also our warranty query. What a superstar Ben is! thank you Ben.

We purchased a £4,000 rangemaster classic deluxe 110 with induction hob. We tried to work out how to set the oven timer so we could go out for the day and arrive home to a cooked chicken for example. We just couldn't find instructions for the latest 3 touch button controllers so decided to phone support. We were then told that the latest rangemaster cookers do NOT have an oven timer feature!!!! This is the most basic of basic oven features that even the oldest and cheapest ovens have. You'd expect the latest top of the range £4,000+ oven would have a greatly improved timer not nothing at all. Absolutely shocking. Honestly I would not have purchased the oven if I'd known this. Why on earth have I paid this amount of money for something that doesn't even have the most basic of features.

If I could give zero stars I would. Had the misfortune to buy a 90cm Estel Delux. The only thing worse than Rangemaster's quality is their Customer Service. £3K + range had a defect on arrival - oven light switch broke and disappeared into the unit.
It took them SIX days to get someone from Pacifica to look at it. No fix, no ETA on the part. That was 6th May. Have been calling AO (whom I bought it through) every few days. They put pressure on Rangemaster.. Finally got an update from Pacifica on Thursday 14th May (I think) .. Rangemaster sent them the wrong part, and STILL no ETA on the correct one.
I would get them to come and take it away......but rhe earliest I can get a replacement is 7th July.

Pathetic. Don't buy a rangemaster.

Note to Rangemaster. Don't publish a response to this unless you can give a firm date to fix this...and it's soon.

Horrendous customer service. We purchased a RangeMaster Elise (£3.5K) and have reported that the right oven doesn’t seem to be functioning properly. On first use it heated up so hot it was smoking and hot to touch on the outside.
We immediately contacted rangemaster who said they would send an engineer. Already, I was disappointed as I wouldn’t expect such a high end product to be faulty upon receipt. We were given a time slot which the engineer would come. He turned up over an hour early so we were not at home & refused to wait. Instead, we had to wait for another slot which due to bank holiday was nearly 2 weeks away. We waited for this and then he came on Wednesday. He looked at the oven from the outside and said it was the thermostat. They had said this was the reason already and the reason for the delay in coming out to us was because they were ordering the appropriate part. However, he then said he didn’t have the right thermostat so would have to come back again. He also said “oh I have never seen one of these before” which gives me zero assurance that he knows what he is doing.
We have essentially paid for an oven that does not work and are not being helped to fix it. We are now 4 weeks from registering the initial fault and no further in actually getting support.

I had an issue with my eR3 Aga. RepairTech (Aga's repair partner) had come out to look at it, but had dismissed the problem as "one of those things".
Working with ChatGPT, I was able to establish the likely cause and wrote to RepairTech demanding that they came back at their expense to sort the Aga out, copying Aga in. Aga (in the person of Alex) were extremely supportive and I strongly suspect that they lent on RepairTech who agreed to send someone out to reinspect the appliance.
Aga's Alex also arranged for the necessary spare parts to be sent directly to me so that only one RepairTech visit would be required.
The parts were duly swapped over and I am pleased to say that the Aga is, once again, functioning as it should.

This is not the only time I have had first-class service from Aga. I used to have an old oil-to electric conversion Aga which had an issue. Once again, Aga were extremely helpful, even to the extent of arranging for people from Telford to come out, partially dismantle it, and rectify the fault themselves.

Zenon and Steve were efficient, careful and very pleasant. Good ambassador's for the company. David Harris

Lovely products and good value for money. But unfortunately do not honour their warranty.

I bought a cooker hood/extractor to complement our existing cooker. It arrived with a faulty motor. RANGEMASTER quickly pushed us to Pacifica/REPAIRCARE to perform the repair but after claiming that the part they ordered was unusable, we have heard nothing. Practically uncontactable and when I did eventually get through, denied any knowledge of the claim and pushed me back to the switchboard.
I advise anyone not to phone too late in the afternoon as they cut you off at 5pm precisely, mid convo!!
Update 5th June: Finally the repair is complete (new motor). To be fair Rangemaster did get on, and stay on, the case until it was complete. But Pacifica were a mare to deal with. I have put back up to 4 stars as Rangemaster do have great products.

I was informed that there would be a delay on my upcoming order, which would have caused problems.
Sophie was very helpful and communicative, and managed to improve the delivery date that worked for us. Great service.

Purchased a Rangemaster fridge freezer and just under 3 years it has failed ! It appears the compressor needs to be replaced but they cannot guarantee that replacing it will work ! This is a £3000 appliance that is not expected to fail after three years but even more disappointing is how Rangemaster respond via their aftersales department ie you got to pay because we only give a two year warranty ! Never mind that a quality appliance ( questionable !) fails after almost 3 years when most advise that a fridge freezer of this quality should be expected 10-12 years ! Very disappointed , actually very very peeved ! They’ll take your money and when it goes wrong they don’t want to know ! Avoid at all costs

I never ever write reviews, even when I’ve had a negative experience but I honestly feel people need to be aware of how awful Rangemaster and their repair company Pacifica are. We have had our oven 2 years and 5 months, bought from new, and we have had the same fault twice now. We’ve now realised (because the same issue has happened twice), that when using more than two of the induction hobs at a time, the whole oven blows. The repair engineers say that this is a known problem, that the plates have been manafactured incorrectly and it’s a recurring repair for them, however of course Rangemaster are “unaware” of this problem.
After trying to charge us for a repair because we were technically a couple of months out of warranty (even though we would have been in warranty for the first repair), they finally arranged a repair with the partnered company Pacifica for 3 weeks time. The day before this was cancelled because of staff sickness/part wasn’t ordered, depending on who you spoke to. A new repair date was booked for a week later, an engineer was sent round without the parts to fix it. A new repair date has been booked for a further two weeks time. We will be going on 6 weeks since our oven blew for a known and recurring fault and still no repair. Who knows what excuse they will come up with in two weeks time. Absolute shambles of a company, of a product and I would never recommend any one spend their money with them.

Very pleased with our Rangemaster Professional. We were kept well informed of the delivery and installation process. It was delivered and installed on time by Phil and Johnny, who were friendly, respectful and efficient. Helpful start up instructions were given by Johnny. Thank you

I had a superlative efficient response to a query and issues were speedily resolved. I could not be more pleased. Thank you for your professionalism, Koreene .
Carole E.