Raycon Avaliações 1.630

great and fantastic. customer service is responsive, helpfull and polite

The customer support group quickly addressed my issues and gave me a couple of things to try then addressed what I needed to do to return the item.

I have always loved Raycon for the quality of their products at great prices. Ever since I bought my first pair of Everyday earbuds and the Everday headphones, I have been in love!! Their customer service and support team is excellent, professional, and very helpful!! I love the creativity in design of their products, and their website is organized and satisfying to look at.

I love the fitness buds and I've been rocking them for over 5 years now. They are better than every other brand I've used. I've tried Samsung, Apple, Bose, and 2 others I forgot. The Samsung went quiet in about 6 months and I couldn't wear them for more than 2 hours without my ears hurting. Raycons are comfortable, last longer than the rest and sound as good if not better. Oh, they're actually fairly priced too. I sound like the ads but they really are great. Not a fan of the new controls at all but they seem like they listen to their customers so hopefully they'll fix that.

I ordered the wrong ones and the correct ones were sent immediately. Was told to keep or donate the wrong ones. I gave them to my local senior center.

Quick and clear communication when I had a problem a year after buying the earbuds.

Yeah good 👍👍❤️

Fast response from customer service. Empathetic and respectful agents. Thank you!

Done easily via emails and proof of failure of product.

They are great! Their products are top quality and their customer services is top notch.

Whitmer the support tech who responded to my email request for help was VERY HELPFUL and showed me how to use my Bluetooth settings so that I was able to get my earbuds working properly.

Where do I start? I applied for a warranty claim on Friday evening less than 12 hours later I had a response in my inbox. In most cases this is 72 hours even with large global companies! Let’s take a second to appreciate the fact that this wasn’t just 12 hours post initial communication but it was a Saturday morning. A Saturday is when customer service reached out to me as their initial contact! Now let’s move to the fact that my whole concern was resolved that day! Start to finish in less than 24 hours on a weekend! Not a robot but a human with empathy and understanding when they were made aware I rely very heavily on their product everyday for work and pleasure! I was sold by the product but made a lifetime customer by their top tier outstanding customer service! This is what an award winning customer service department looks like everyone!

I ordered the open ear pods and received a message saying they were delivered but I never received them. Through conversations with customer service, which was radiative helpful and professional Another pair of pods was shipped to me very quickly and these I did receive and am very happy with. It is rare these days to have such incredible customer service. Highly recommend

⭐⭐⭐⭐⭐
Outstanding customer service from Raycon! My charging case suddenly stopped working and I contacted support. Jay from the Raycon Support Squad handled everything quickly and professionally. He responded promptly, made the warranty process simple, and arranged a replacement without any hassle.
To top it off, they even included a complimentary protective case, which was a really nice touch. It’s refreshing to see a company stand behind their product and treat customers so well.
Big thanks to Jay for the excellent support — truly five-star service. Highly recommended!

This was my first time needing Raycon support and it was a good experience. He was empathetic, kind and patient. My concerns were addressed in a timely manner and explained thoroughly.

Fast and expedient.

I love my earbuds. I live by them. Everyone in my family uses these. Plus customer service is very helpful

The support team was awesome: quickly replied and provided an over and above solution to my problem, for which I will forever sing your praises! Thank you!!

I ordered the open earbuds. At first, they worked great but then the right one stopped charging. I reached out about the warranty and they were stellar in their response. They sent out new buds and they work like a charm. Love the product and the customer service!

Grrrrrrr8 product nice sounds