Raycon Avaliações 1.630

Super happy. I was gutted when in headphones broke as they are the best I’ve ever had. after a few simple emails the customer support team sent out a replacement pair. Brilliant

The company helped me with my problem with very little effort on my part they stand behind their products which are good and they're prompt and excellent service will make me a lifelong customer

I am a repeat customer of Raycon. I have bought five pairs... I have had 2 pairs of the fitness earbuds, 2 pairs of the everyday classic earbuds, and one pair the updated everyday earbuds. They function well and have great sound and the batteries last pretty good. My favorite is the everyday classics because the charging case uses four LEDs on the front to show the charge State of the case and weather the earbuds are charging individually where all of the other charging cases use only a single LED to show the charging state of the case and the earbuds and it does not let you know if one of the earbuds are the other is not making contact with the charger so you may only get one earbud charged. They should integrate the four LED charge State indicator in all of their products but otherwise I am sold on Raycon.

I ordered a pair of everyday earbuds and a charging cable (from the UK). The cable is amazing, but I was not at all impressed with the earbuds and wanted to return them. Weirdly, Raycon will only refund $10 towards shipping (which is crazy low), but up to $35 for custom charges (which is crazy high).

My return was approved and the earbuds arrived back on 10th February 2026. It's now 20th March and I still haven't received a refund on the shipping charges, despite my evidence of the costs having been accepted on 17th February and confirmation that my evidence was accepted on 18th February. I was told to expect a refund "during the week of 23rd February".

Despite my chasing this on several occasions since, I am STILL awaiting a refund on shipping charges and customer "support" is not replying to my emails.

There is no way to describe this as anything other than "abysmal". I am not leaving this review lightly, and I have given the company ample opportunities to process my refund.

Product? Great. Customer service? SUCKS! I wanted to return ear buds (as I found the old ones that I thought I’ve lost). Took FOREVER to get response to my mail. Finally I did it. They said I’ll get my money back once they get the product. I KNOW they have received it as I saw it on my tracking app. And now, after almost 2 months, NO MONEY and NO ANSWER. I’ve send like 5/7 mails about it. Got one response today.. automatic one.. about HOW TO RETURN A PRODUCT. Such a huuge shame cuz products are amazing his customer service sucks and makes me not wanna buy their products again.

Staff really helped with questions speed of reply extra information they sent to help solve my problem

Had a delivery took to wrong address and the box took from that location
They understood got the right address and shipped me a new set of headphones no issues thank yall

Really disappointed with Raycon’s customer service. My Impact earbuds stopped working after just a few months (well within the 1-year warranty), so I reached out to support. After chasing multiple times via email and Instagram, I finally got a response. They acknowledged the issue and confirmed they would send me a replacement. I provided my order details and shipping address straight away. And then… nothing. I’ve followed up repeatedly over weeks and months and have been completely ignored since. No update, no replacement, no resolution. I have received no response since being told I would be sent a replacement. It’s incredibly frustrating to be told your issue will be resolved, only to be ghosted afterwards. For a brand that pushes reliability, this level of support is unacceptable. Would not recommend based on this experience.

The Raycon support squad its so great. They are so kind and helpful

Jack from Raycon was amazing! Replied personally to help resolve my question. Very professional, friendly, got me taken care of. He made sure I god the best deal for the right headphones I was looking for. Been using Raycon for about 6 years, the only earbuds that fit and sound is un catchable. Got my family members Raycon and they love theirs as well. Highly recommend.

Great communication and exceeded my expectations; asked if I could get a replacement for my lost earbuds case and was given a new set of earbuds + case. Now I have two earbuds to use interchangeably!

The product (Headphones) has great sound and built to a high standard. I did however have a problem with mine and the support team was super helpful. They sent me a replacement immediately after I logged it. Highly recommended due to good customer service and great quality

Very Responsive Customer Service, high quality product and still personable.

My Everyday Earbuds Plus weren't staying connected. I reached out to customer support, worked with Jack and he helped me every step of the way. We tried resetting and reconnecting, but that didn't work. So I decided to return those and go back to the Classic Everyday Earbuds that I know are my ride or die earbuds! Jack helped with the entire process. I am a Raycon user for life!

I'm very happy with the quality of Raycon products. I own both the Bone Conduction headphones and the Essential Open Earbuds, and they are very comfortable with great sound quality.
I also had a warranty issue that was handled quickly and smoothly by the support team, which made the experience even better.

John was great to work with and got the issue resolved quickly and got me the replacement quickly! Thanks again!!

Raycon earbuds sound quality makes listening to music more of an experience. The definition and quality is amazing. They do stay in well when working out as well.

At first my tracker got sent to my spam box. I missed that, so I didn't receive my order and it got sent back. Annyoing, sure. But the quick and helpful customer service helped me out, they resent the order and I received it within days. Stellar. On top of that, they were nice. Which is just chef's kiss.

IDK about great, but pretty darn good. 5 stars, 3 days post delivery. I had tried a competitors model @ $139, and the technology itself is perfect for me. RAYCON sponsors several media personalities so I was familiar with the brand. Easy to find on the internet, found a much friendlier price point with The RAYCON and bought in. I believe I got a status update every day from the day I ordered, to the day of receipt. I liked that A LOT. 5 day delivery time was acceptable. Familiarization and instructions were easy to understand. Pairing instructions were clear, and I was prepped to have to try several times. Thrice was the charm, and I was hittin immediately, no more than 30 minutes from unpackaging. I like how firmly these stay in place as it bugs me to no end when I have an earbud drop out. Once comfortably adjusted, it just stays right there. The mat'ls it's made of add to their comfort and positive interface with my head. Controls are easy to adjust while wearing. I haven't placed or rec'd a call so far. The audio is wonderful. I suffer from profound hearing loss and this is probably 3.5 stars worth right here. Feels like I'm getting around my handicap, no problem. Thank you RAYCON.