Is this a scam website ? They’ve had my headset for 3 working days !! No same day payout as advertised !! Absolutely zero communication.. and won’t reply to Emails or answer your calls. I appreciate i... Ver mais
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Veja o que dizem as avaliações
Do not sell to this company. No communication. When you ring up they answer the phone as if they have no idea what they are doing then dismiss the call. Have not paid out for my device and now I’m for... Ver mais
Sold my Mum's old Realme 7 Pro and my partner's Oppo A72. Both in immaculate condition, but these guys didn't send one single stupid question. Just an email to confirm receipt (and that they're b... Ver mais
A empresa respondeu
I have used Recycle Pro several times now to sell Garmin watches, an Apple Watch and an iPad. I find their communication to be excellent and payment is prompt, keeping me informed throughout the proce... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
RecyclePro is one of the UK's renowned names for IT Disposal and asset management services. In the ever dynamic and progressive society, the need for a holistic and integrated IT Disposal solution was inevitable. To cater to this need for a comprehensive and fully integrated IT disposal solution in the most environmentally sensitive way, Recycle Pro offers a unified approach to the responsible disposition of redundant IT assets and equipment. Our one of a kind IT management services cover all aspects - from gathering to transfer and reusing, the process is carefully laid out to evacuate and discard IT hardware in the most secure and eco-friendly manner without adversely affecting the environment. Geared with extensive knowledge of second user market and protracted experience in IT refurbishment and restoration, have the required acumen to furnish our clients with fair and deep discounts for the products they seek. Our ethos has consistently been that reusing ought to be anything but difficult to urge the larger part to take part by taking out the issues that prevent numerous individuals from reusing. To this end, we endeavor to give the least complex and most forward-thinking legislative reusing solution, upheld by a friendly and learned client administration group that can support every one of our accomplices and customers with negligible exertion. Thereby, promoting sustainable consumerism without affecting future generations.
Informações de contato
Reino Unido
- info@recyclepro.co.uk
- recyclepro.co.uk
3,1
Bom
444 avaliações
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Reliable,fast and efficient
Reliable,fast and efficient. Excellent, no hesitation to use again.
13 de outubro de 2022
Avaliação não solicitada
Resposta da Recycle pro
Thank you so much for your kind words. We really appreciate taking the time out to share your experience with us. We count ourselves lucky for you customers like you. We look forward to working with you again in the future! :)
Great communication and service
Great communication throughout the service. From receiving the quote and free postage label to payment, the entire process took less than a week and I was emailed updates. Would definitely recommend.
20 de outubro de 2022
Avaliação não solicitada
Resposta da Recycle pro
Thank you so much for your kind words, Lisa. We really appreciate taking the time out to share your experience with us. We count ourselves lucky for you customers like you. We look forward to working with you again in the future! :)
Appalling company
Appalling company, my phone was sent to them in perfect condition. They then claimed it was badly scratched and offered a derisory amount for it. I have requested it’s return three times and have had no reply.Avoid this company at all costs their business practice is awful.
18 de outubro de 2022
Avaliação não solicitada
Resposta da Recycle pro
We sincerely apologise for the inconvenience!
We understand that you did not like our revise quote, but its not a binding contract we can always return your device for free. we believe in honesty and the original offer was provided in good faith that we will receive a device as mentioned by customer while placing the order we always provide evidence of the condition.
We have already returned your devices through Royal Mail, and we have forwarded the E-receipt to you. Please review your email for the device return confirmation.
Lower your expectations with this company
Disappointed experience with this company. A few learnings from my experience with them:
- They set unrealistic expectations that they don't meet.
- Looks like a very small company which results in numerous delays as they can't cope with the backlog so the customer suffers.
- You have to call/email them numerous times to get your device assessed as it will be in the backlog for days.
- Payment was processed the same day and quickly once the phone was accepted - the only positive when dealing with them.
I sent 2 phones, which took them 17 days to action from start to finish. For the first phone, they tried to revise the offer, however, when I requested it to be sent back, they honoured the original price. For the second one, it took numerous calls/emails for them to send it back.
I will not deal with them again and would prefer another recycling company that might offer me a slightly lower amount but a quicker turnaround time.
12 de outubro de 2022
Resposta da Recycle pro
Hi NA,
I can completely understand your review and take full responsibility of delays caused in processing your orders. we have learnt a lot for the experience and have since made changes to how we operate and guarantee that you will see a significant difference in our service time.
I would like to also like to apologise for the inconvenience this had caused you.
Best Wishes,
Team Recycle Pro
Pristine iPhone damaged!
Pristine iPhone sent to RecyclePro. Photos taken at point of posting. Posted in original box, securely. Then told after a week’s “delay” that phone was worthless as it was “badly damaged”. I provided photos. I asked for proof the packaging was damaged so I could prove the damage was in transit. They refused to provide this, and denied that the phone was damaged in their workshop. Which it 100% must have been.
Phone now worthless. No response from them, no acceptance of liability. No offer of goodwill. Nothing.
Avoid at all costs.
14 de outubro de 2022
Avaliação não solicitada
Resposta da Recycle pro
We sincerely apologise for the inconvenience!
We understand that you did not like our revise quote, but its not a binding contract we can always return your device for free. we believe in honesty and the original offer was provided in good faith that we will receive a device as mentioned by customer while placing the order we always provide evidence of the condition.
We have already returned your devices through Royal Mail, and we have forwarded the E-receipt to you. Please review your email for the device return confirmation.
Sent 2 phones 4 weeks ago
Send 2 phones 4 weeks ago. They confirmed they received them and despite emailing them several times I am still waiting on a response and for the payment. Cannot get through on their phone either. Terrible service and would not use again. Have asked for them to return the phones but again, still no reply
13 de outubro de 2022
Avaliação não solicitada
Resposta da Recycle pro
Hi Cath,
We are extremely apologise for the delay due to workload and we try our best to satisfy our customer and paid you the full amount as per the comitted offer.
we are working on improvement and we consider as a learning curve and thank you for the feedback.
I wish I had read the reviews first…
I wish I had read the reviews first as I definitely wouldn’t have used these.
Like many of the reviews I got the same old reasons why I wasn’t contacted with an offer on my iPad. 10 days I had to wait and 7 days of ringing and asking what’s happening. I really did for a moment think I wasn’t going to see any money or the iPad again. I even Google the shop and was prepared to travel even a cost. So eventually I got the full amount offered. I’ve use many companies in the past and this as to be my worse to date.
13 de outubro de 2022
Avaliação não solicitada
Resposta da Recycle pro
Hi Garham,
We sincerely apologise for the delay due to workload and we are working on improvement and we consider as a learning curve and we take all steps that it will not happen again in the future.
Thank you.
Terrible
Terrible, original offer was £88, sent it in and they offered me £20, then questioned it and they offered £30.
Refused the offer, the whole process was well over two weeks to send it and get my phone back.
Today I took my phone into the local CEX store and they gave me £93 for the phone.
12 de outubro de 2022
Resposta da Recycle pro
I apologise for the inconvenience.
We sent you images as a proof that your phone has scratches on the backside cover , hence we had to revise accordingly We are always on our customers side and always return the device without any charges if customer chooses too even in this case, we would have done the same if revised quote was not agreed upon.
I would again like to apologise for your experience.
I’ve sent my phone 3 weeks ago and I…
I’ve sent my phone 3 weeks ago and I still haven’t heard anything
20 de setembro de 2022
Resposta da Recycle pro
I'm sorry to hear you had a frustrating experience. The delay is due to a huge volume of orders that we received at once.
We sincerely apologise for the delay, and in order to address the situation and assure that it won't happen again, we have hired more employees.
Good service
A little slow initially however when I made contact they certainly progressed my order and no argument about the initial offer price
8 de outubro de 2022
Avaliação não solicitada
Resposta da Recycle pro
Graeme, thank you for the great review! We’re so happy you loved your experience and we look forward to working with you again in the future! :)
Took ages
Took ages. Tried to undercut me on the amount for my iPad and managed to get them to double it just by asking for an explanation
8 de outubro de 2022
Resposta da Recycle pro
We sincerely apologise for the inconvenience!
We understand that you did not like our revise quote, but its not a binding contract we can always return your device for free. we believe in honesty and the original offer was provided in good faith that we will receive a device as mentioned by customer while placing the order we always provide evidence of the condition.
Avoid - con artists
Awful service. AVOID, absolute con artists. Phone sent in perfect condition, in protective case and screen protector, bubble wrapped in bag, to be told the phone is damaged took pictures prior to sending which were ignored
Original offer of £101 reduced to £20 and then £40.
Disgusting service. DO NOT USE
5 de outubro de 2022
Avaliação não solicitada
Resposta da Recycle pro
I apologise for the inconvenience.
We sent you images as a proof that your phone has scratches on the backside cover , hence we had to revise accordingly We are always on our customers side and always return the device without any charges if customer chooses too even in this case, we would have done the same if revised quote was not agreed upon.
I would again like to apologise for your experience.
Was quoted £85 for phone in used…
Was quoted £85 for phone in used condition. Waited 10 days for phone to be reviewed then offered £15 as the screen was cracked. This was not posted cracked so was obviously dropped by company during ‘quality checks’. Very disappointed
7 de outubro de 2022
Avaliação não solicitada
Resposta da Recycle pro
Hi M,
I am sorry that you feel this way. the item you sent us was broken, we informed you as soon as we received your device and then you accepted the revised quote. we could have sent you your device back if you had not accepted the quote.
Please choose the right condition while placing the order to avoid unwanted delays and quote being revised.
We always try to please our customers by offering them the highest value possible other recyclers would offer you only £3 for what we paid £15.
Best wishes
Resposta da Recycle pro
David, thank you for the great review! We’re so happy you loved your experience and we look forward to working with you again in the future! :)
Wouldn't recommend
Had to email to chase payment as they'd had my item for two weeks and done nothing with it. The reply I got explained it was still to be processed as there was a backlog of orders and yet I received the payment almost immediately. Wouldn't use again, wouldn't recommend.
29 de setembro de 2022
Resposta da Recycle pro
Hi Kim,
I am so sorry for the delay caused because of the backlog. we have now taken control of the situation and there are no delays in inspecting the items.
I would again apologise for the inconvenience you had faced .
Best Wishes
Good (and good price) but comms and speed needs improvement
Recently sent a phone to them, received an email after a few days checking if I needed help as they haven’t received my order which was good. Shipped my order well writhing their 14 day price lock and they paid the full price quoted which was good.
Only issues where the time delays and lack of follow up communication from them. Took over a week for them to confirm they have received my phone and then a further 4 working days to process it. Wouldn’t be an issue if they let you know but I had to chase them.
Overall I’d use them again but there are areas they could improve.
26 de setembro de 2022
Resposta da Recycle pro
Hi Alistar,
I am very grateful for your feedback. we have now successfully found our weaknesses and have eliminated them which were causing delays in order processing. I can certainly inform you now that your next order will be processed with the time limit promised.
I am sorry and happy at the same time for your review which has helped us lot to recognise areas of concern.
Best Wishes
Great price offered and received.
Great price offered and that was the price I got. Swift payment and easy to deal with. Would certainly recommend from my experience.
27 de setembro de 2022
Resposta da Recycle pro
Thank you for the great review! We’re so happy you loved your experience and we look forward to working with you again in the future! :)
Quick turnaround and fast payout
Quick turnaround and fast payout. The trade-in I received was well above other similar companies. Most impressed.
4 de outubro de 2022
Avaliação não solicitada
Resposta da Recycle pro
Thank you so much for your kind words, Ian. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future! :)
Reported to trading standards
My phone was sent in great condition, no scratches to the casing or screen. After 2 days of no response I received an email with photos of a different phone with numerous scratches and damage to the screen. They offered me £150 less than originally quoted. Not impressed and I got my phone returned. Will never use again.
22 de setembro de 2022
Avaliação não solicitada
Resposta da Recycle pro
Hello Craig,
I am sorry to hear that you were not satisfied with our evaluation. We wish we never had to reevaluate any device but unfortunately when devices are sold in good condition and they turn out to be faulty or in bad condition.
we have a team of well experienced technicians and condition checkers whose soul job is to make sure that industry's cosmetic standards are met before bringing devices back into the market.
I can fully understand it was not what you'd hope for but we still offered you the top price compared to our competitors. we also do offer a free return service incase you are not satisfied with reevaluation.
I would like to apologise for any inconvenience it may have caused you.
Best Wishes
Very quick service and payment transfer…
Very quick service and payment transfer and got the amount that was estimated.
Very happy.
Will use again in the future.
29 de setembro de 2022
Avaliação não solicitada
Resposta da Recycle pro
Hi Scott,
Scott, thank you for the great review! We’re so happy you loved your experience and we look forward to working with you again in the future! :)
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