Redbus Avaliações 746

My booking was for 12:10 pm on 12/12/2025. My Red Bus ticket was booked for December 12th, but the bus drivers refused to give me a seat. After I pleaded with them, they charged me an extra 800 rupees and then gave me a seat. After a short walk, they made me sit at the very back, where I was jostled so much that my health deteriorated. They told me not to tell anyone. The bus drivers had made a data entry error. My Red Bus ticket was for December 12th, but they issued a ticket for December 13th. I booked it Now whose mistake is it? I had booked a hotel in Mussoorie for Rs. 3000 per night. My birthday was on 12th December and I was going to celebrate my birthday. They ruined my entire birthday. The services were very bad. I want my refund, otherwise I will file a case in the consumer court against redbus and the bus company I have paid 2321 rupees for the comfortable journey but it turns into horrible experience the bus name was zing bus

.Bus operators cancelled my ticket on 20th November 2025 from chennai to trivandrum. So far i didn't receive my refund. Whenever i m sending mails, redbuss is just trying to convince me that they have done their refund processing, and it is the issue with the bank. But when i enquire this at bank, they said the amount is not yet credited. The redbus is making me foolish. Its so embracing, how they treat their regular passengers

Apne customers ki har tarah se help krte hai,

Poor customer service. I have been trying to contact Red bus customer support team since yesterday regarding my ticket cancellation got no response. Never travelling and recommend anyone about this app. Even the app generated ticket got incorrect ticket number due to am unable to cancel my booking.

I am always using for bus booking " "redBus" App only. I got the worst experience today with this app. I am not expected. I need to onboarding today morning 10:00AM at our company. My Dropping point Ameerpet at 8.00 AM as per the mentioned in the app but they were dropped Near Mahidhipatnam Bus garrage around 11:00AM. They are not provided any Van for Dropping to Ameerpet. Wasted our time. I am trying contact bus operators not responding simply they are telling it's a not response of ours(Dhanunjaya travels contact number:9246106786). All passengers struggled to reached locations. Kids and small babies are in journey. It's a very sadly shared that bad and worst experience..
Bus onboarding contact number: 8095846432
Note: #Single driver drive the entire journey and night park bus and slept.
"DHANUNJAYA Travels"
Vehicle No:AR-06-B-4711
Driver Name: GTS Rizwan

I am always using for bus booking " "redBus" App only. I got the worst experience today with this app. I am not expected. I need to onboarding today morning 9:00AM at our company. My Dropping point Gachibowli at 6.40AM as per the mentioned in the app but they were dropped Near Mahidhipatnam Bus garrage around 11:00AM. They are not provided any Van for Dropping to Gachibowli. Wasted our time. I am trying contact bus operators not responding simply they are telling it's a not response of ours(Dhanunjaya travels contact number:9246106786). All passengers struggled to reached locations. Kids and small babies are in journey. It's a very sadly shared that bad and worst experience..
Bus onboarding contact number: 8095846432
Onboarding also faced issue with boarding point.
Note: #Single driver drive the entire journey and night park bus and slept.
"DHANUNJAYA Travels"
Vehicle No:AR-06-B-4711
Driver Name: GTS Rizwan

One star is because I didn’t leave that zero Very pathetic service by Flix travel.Booked ticket for Dhule on 9 th dec with chunabatti as pick up point, (thro’red bus) bus didn’t stopped at the point and left directly without boarding me, also while coming to Mumbai my drop point was Dadar but the bus swaminarayan travels which I booked through red bus didn’t go to Dadar and I have to deboard at other place though my ticket showing drop point as Dadar TT
Don’t book through red bus

Okay, I'm a foreigner, so I have no Indian sim (very hard to get in most states). But a dropdown menu gave options for overseas numbers and my booking and payment were readily accepted. So far so good.
But then!
Redbus mentioned the wrong boarding location on my ticket, so no bus appeared. We tried to call the busdriver, but as that was on somebody elses phone, driver did not answer. By the time we found out the new boarding place, bus was already gone.
Trying to claim a refund (or at least an apology) it turned out to be absolutely impossible to reach a human agent, even on phone (a robot asks questions and then hangs up on you), customer service is totally inaccessible, no chat (despite a link that connects to a non existing page). I gave up after two hours trying. Money gone. Soit.
I would suggest Redbus does not accept foreign numbers, as in case of complications they are not able to deliver. I would also suggest they set up an existing customer service. I feel quite robbed and totally let down by them now.

Good Services and Stop Behaviour

It has automated customer service which says I have been emailed the resolution plan but I never received any email regarding the same. And now I'm blocked stating that it's too late for the complaint to be registered again when their customers service took 11 days to respond.

I was promised a good refund against cancellation. However, I received an almost negligible refund after I cancelled the ticket. The custo9mer support team is pathetic. They promise something and then deliver worst of them. Not reliable.

I hope i could give them a zero rating…
Worst experience ever.

My sister booked an AC sleeper (female sharing) from Siwan, Bihar to Delhi — almost a 24-hour journey. RedBus allotted her a coach with a lady carrying two kids (5 years & 6 months). How can you put a co-passenger with children in a female-sharing sleeper cabin meant for adults?

She complained immediately, but:

– RedBus gave no support
– The bus staff refused to help
– They even told her to cancel her ticket mid-journey

This is irresponsible and unacceptable. She paid for comfort and safety — but RedBus delivered neither. Highly disappointed.

Don't use this platform strongly I recommend everyone stay away as faced so much difficulties. 1- Bus booked for rewa first time and dropped me 200 km ahead from my destination and also bus staff misbehaved due to this my time and extra charges paid. 2- Hotel Raj palace booked at Rewa and paid already but when reached property they insulted and harassed so much and demanded INR 944 extra but I called customer care to resolve the issue instead of resolution they cancelled my Booking and booked from other platform and wasted my time and extra charges also.

Very bad services such like a big plateform in late hours & with family & miss the function also

Good service

DO NOT USE THIS COMPANY!
We were stranded and left in a city (AGRA - INDIA) at 9pm with nowhere to go, no transport having been lied to by the operator and bus driver repeatedly. Save yourself a lot of stress and headache. DO NOT USE THEM. Now RedBus won't contact me back either. Its really not about getting the refund but more about the priciple. Luckily I was with my partner but had she been alone in that part of the city in that situation it could have been far worse.

We boked ticket for 2 passengers from Sangamwadi Pune To Khalghat we are 100%sure we selected correct date of travel as 9th Nov after making payment we got tickets for 8th Nov. Once we thought may be it's our mistake so we changed the date to 9th and paid extra 421Rs even this time tickets still came with 8th. After many tried and hold for hrs we got connected to customer care they simply refused to take any action informing us that we already used one try to change date and they cannot help even we spoke to Manager incharge. It's hell worst experience. When contacted the company of travel they told tickets were purchased from Red bus contact them. Finally we have travel one day ahead of sch.
Keep watch on such bad practice and report. It's better to go to agent and get proper ticket

I have booked bus from Bengaluru to Wayanad. Operator cancelled the bus. I have initiated the compliant. But no refund initiated so far ( 2 weeks now) . Red bus do not have email for customer support . No proper phone number that connect to customer care.

Absolutely awful no customer support. There’s no phone number to the red bus app and chat doesn’t work. The first bus Sri Vaari travels was canceled and when I called the person hung up the phone as I was asking for support. The second bus NueGo (also purchase with the app) got cancelled last minute and we couldn’t return to the city where we live. No one offered support and we didn’t even get the refund yet. Disgusting customer service and a terrible experience. Absolutely unacceptable. Book a car or an uber instead of using these companies will save you from the stress of having to deal with them.

Pathetic travel experience. The bus was not clean, and the driver seemed completely inexperienced and abusive. He had no idea about the bus equipment or switches — it took him more than an hour just to start the bus. The conductor was also using foul language throughout the journey. Several passengers were drunk and creating a nuisance. Despite repeatedly asking the conductor to stop the bus and remove them, no action was taken. Additionally, four people were sharing two sleeper seats, and the staff kept waiting unnecessarily for more passengers to board. Extremely poor management and unprofessional behavior.

I travel from Amritsar to Delhi with K.S Travels