Red Energy Avaliações 95

Discrimination against Disabled Australians.

Terrible Customer Service – Endless Wait Times

Tried calling Red Energy customer service and was left on hold forever. Over 45 minutes with no answer, no option for a callback, and no resolution. Just the same hold music on repeat.

It’s unacceptable for an energy provider to make it this hard to speak to someone — especially when dealing with important account issues. Very disappointing experience. Do better, Red Energy.

I don't even want to give them 1 star - customer service is terrible.
They disconnected power when someone moved out and now say we have to use them to get it reconnected.
NEVER USE THIS COMPANY THEY ARE A SCAM, THEY WILL WASTE YOUR TIME AND ARE THE MOST UNHELPFUL!!!!!

I switched to Red Energy a few years ago to coincide with my solar installation. I opted for a Time of Use plan. It seemed to be the cheapest plan, all things considered. I wasn't able to get a feed-in at the time because my electrical situation didn't support it. I spent $1500 to upgrade my electrics and Red was paying me 7 cents per kWH feed-in. Their feed in rate has now lowered to 4 cents, which pretty much made the $1500 I spent to upgrade my electrics useless.

So they're buying my excess solar for 4 c per kWh and selling it to my neighbors for 44 c per kWh. Nice work if you can get it.

I've been contemplating installing a battery since I went solar, and Red Energy has made that decision much easier for me. Once I get that installation complete, I'll be switching to Amber where I can get VPP rates, which means a fair rate for my feed-in, along with free charging of my EV.

Difficult to get customer service on phone.
I am on call for past 40 min, still unable to get hold of them. Although, their rates are higher compared to VDO, but Red is encashing every $ without spending on CSRs.
Last time CSRs wasted around 60 minutes on my call which could have resolved in 10 to 15 minutes. Red Energy should keep an eye on how the Customer Service Rep/Agents spend their time on phone both wasting customer's time as well as company's resources.
Need improvement in this area.

Terrible and misleading. We changed a couple of months ago for the qantas points. This week they just dropped our feed in tarrif from 4.9c to 1c.. no notice, no explanation and certainly no apology. just an 80percent cut. Along with a 25% increase to the other rates.
Definitely getting out, and very grateful we didn't sign on to a fixed term contract. Recommend you keep shopping around.

I’ve had a really frustrating experience with Red Energy. After switching from Origin (where my bills were always consistent and reasonable), Red Energy issued us a $906 electricity bill, almost triple what we’ve ever paid before for a two-person household. We haven’t changed our usage at all, don’t use heaters, and have always been conscious of our energy consumption.

When I contacted Red Energy for an explanation, I was told the previous bill had been underestimated due to a “dog on site” preventing access. Even though I told the representative on the phone after giving instructions to access our easily accessible meters, that our dog in no way would prevent access. No one attempted to reach out or notify us at the time.

Instead of fairly adjusting the next bill, they lumped all the supposed “missed usage” into one inflated amount, based on a single meter read months later, and expected us to accept it with no breakdown or evidence of when that electricity was used. From an established pattern of 7kWh a day to 38kWh a day. They admitted they couldn’t provide a daily breakdown because we don’t have a smart meter then pulled a new daily kWh average out of thin air.

The responses I received were vague and dismissive, and no one addressed my actual concerns. Instead I was sent promotional information on rates and their financial plans. It felt like I was being blamed for their failure to properly read the meter or communicate.

I’ve now had to escalate the matter to the Energy & Water Ombudsman, who have thankfully opened a case and requested to put my bill on hold.

I wouldn’t recommend Red Energy especially if you expect transparency, accurate billing, or decent customer service.

Misleading rates and terrible customer service. I signed up with Red Energy after seeing a competitive rate advertised on their website — but once the account was active, I found out I’d been placed on a much higher rate. It felt like a classic bait and switch tactic. The advertised rate was never honoured, and there was no clear explanation given.

To make matters worse, I tried contacting their customer service to sort it out. I was on hold for 37 minutes, then the call disconnected without speaking to anyone. I called again and waited another 40 minutes before finally getting through. The whole experience was exhausting and incredibly frustrating.

I expected better from a company that claims to have good service. Instead, I feel misled and ignored. If you're considering Red Energy, I'd recommend being extremely cautious — or better yet, look elsewhere.

I just spoke with MARK at the Melbourne branch of RED ENERGY and spoke re getting a lower tariff for our power and gas. May i say that MARK was fantastic, so helpful, polite, courteous and his instructions were very clear and covered everything including informing me about CPAP devices....which i have. He even back-dated our GAS charges. MARK has got to be one of RED ENERGYS best staff members. Awesome work Mark and thank you sooooooo much. Todd in Marulan.

Completely false advertising of benefits and the customer service was appalling. Apparently they sent me a $100 Visa card never got it, never used it and they said oh well it was sent. Also compared to other provides they are expensive. Join at your own peril

We had smart meter installed month ago by red energy and since then the hot water would run out in the evening and on weekends it runs out after mid day. Since we purchased this property we have always had hot water supply 24x7 . I'm having lukewarm to cold water approching 06:30pm and completely runs out around 7:30 the end of the day.
I contacted red energy however no real action to address this had been taken. Reminded them multiple times . They referred me contact installer who is referring me back to red energy.
Issue still unresolved. Complaining external to ombudsman.

Extremely poor customer service. Rude, arrogant male on the phone who proved to be incapable of doing his job. Estimated read on our first bill was over $200 more than our last provider and that was after 9 days without power during the cyclone weather event. Swapping to another provider today.

Worst company to deal with i highly suggest shop around with tango energy or origin 30% lower and better service and they return calls

I have called your service number 13 18 06 and have been on hold waiting to speak to someone for over 01:23:20hrs what type of service is this? a third world country has better service than this. I haven't even through to address why I'm calling for. How many complaints have Red Energy had for this issue? unacceptable. Moving on to another provider who will at least answer my calls and emails.

Customer service has been wonderful and i have not had anything that is an issue. very helpful at every level. Canstar winner 14 years in a row is proving accurate

03/04/25 advertised a rate online at $25.03 then during the application check followup when asked told me the rate was $31 .. more than what i was already paying and when I questioned stated web not always right /updated (or words to that effect) told them that's deceitful advertising and to forget everything... the issue is How can you trust or even consider this organization with knowing what I know now regardless of any excuses .. disgusting

What I appreciated most was the seamless sign-up process and effective communication initially. Given it was a cold call at the door, I expected politeness and clear communication to be a priority. However, being unfamiliar with Red Energy, I conducted some research. The reviews and complaints were significantly high, prompting me to cancel during the cooling-off period."

Some compilants explain how significantly higher their bill was after their first payment, with some saying there is a $30+ admin charge. Cost of living is already at an all time high. This has significantly had an affect with my confidence with Red Energy and cancelled my sign-up.

I hope that helps!

Our gas and electricity is direct debited to our account - last year our credit card was scammed and a bill was due for payment. I emailed Red Energy explaining the situation and it was arranged that I would pay a one off bill via BPay. As soon as the new cards arrived I updated the information and all is well. I have been with Red Energy for five years and never had a problem. We have now added solar panels to our site. I have their app on my phone and am able to see exactly what is happening on a daily basis, including billing info.

As an electrical contractor, Red Energy's new connections and B2B team have been fantastic to deal with!
They are very responsive, often calling back within a few hours, or (at least) sending a personal email to advise that someone will be in touch soon.
They have local support in Australia and rectify issues with billing almost immediately.
Would recommend!

I am also surprised at the number of poor ratings for this company. At all times the CSO has been courteous and competent in responding to questions and changes that have been required during the past twelve months. Much better than our previous supplier/ suppliers. I just wish they had both gas and electricity on the one billing cycle/ account. I understand why this is not possible.