Red Energy Avaliações 95

This used to be a great company that cared about its customers. No more. Now instead of receiving exemplary customer service, you receive none. Have never been so disappointed in an Australian company especially as I used to tell people to switch over to Red Energy. Not anymore.

I've been with Red Energy since July 2022. In that time they sent me a bill with wildly inaccurate meter readings, as they used estimated readings and in August 2022 I upgraded my solar system by a factor of 10.

They are very polite and respectful on customer service. However even after the 'special reading' they organised (an actual human meter reader), the meter readings they had on record were still incorrect.

One very long phone call (again, to a customer service guy who seemed to be trying his best), we finally came to an agreement that the solar reading was way off mark, and would be amended.

One month later, they send an amended bill. It's $7 different from the estimated one. And I can't access the bill PDF to see what meter readings they're using.

I honestly think they don't know what they're doing, other than collecting money from customers.

For an electricity and gas company Red Energy are by far the best company I have ever dealt with.
Customer support is amazing, friendly and caring staff that have been amazing during hard times and I have also noticed everytime there has been a blackout in my area my house has been fine every time. They also call and let you know if they can give you a better offer than you're already receiving. Honestly can't fault them I've been with them for almost 5 years and never had a problem

They don't even tell me I have a bill. I receive a text saying my bill is over due, that's the first way of letting me know I have one. A few weeks later one will turn up in the mail.

At one stage my provider was changed without anybody talking to me about it and I live alone, when red was questioned about pretended that it never happened.

When you talk to them, it's abundantly clear that it's a shaved ape your talking to.

We have 2 properties with Red Energy now. They do not out source their customer service to overseas Call Centre's and you always get an Aussie person on the other end that can answer the questions and they also have that great old fashioned personsal service too. We were previously with Origin who were absolute rubbish at customer service, we have been waiting for 2 years for a new meter to be installed by Origin which did not happen and within 2 weeks Red Energy of switching to Red Energy they had TMS out here and a new meter was installed so now we will know what our actual Bill is, not an estimate.
Thankyou Red Energy!
10 out of 10 👌

At 3 pm today, Saturday 29 October, was doorknocked from sales rep, Robiul, from RedEnergy who gave me their pitch about switching electricity supply to them. Sounded reasonable, I was interested to save money (like 12% on my previous bill) and I provided my details for them to send me documentation.
Then at 8 pm tonite got a call from a scammer, supposedly in Perth (number uncontactable), claiming to be a "financial advisor" wanting to peddle a financial product so i hung up. Just too coincidental getting a scam call so soon after providing my details (name, address, phone number and Medicare number). Seems obvious to me that my details have been leaked to scammers. In view of the extent of scamming these days, and the adverse reviews I've read here (many thanks for the info), I won't run the risk of changing from my hitherto reliable supplier in order to possibly save a few hundred dollars a year at the expense of frustration and lousy service.

Don’t bother joining no matter how (cheap) NO ONE answers the phones, your left waiting for more than 1 hour and that’s even after 12 phone calls not to mention emails are not replied to either plus in your account you will be lucky to find the Extension to pay button ( there isn’t one) and they tell you to self serve by logging into your account pfffft.

Joined about 8 weeks ago after getting solar at my home. Was initially told my new plan would change to solar once smart meter recognized. After nothing happening for a few weeks I called back and was told they 'forgot' to make the request. After confirming th change, I was promised a call back a few days later. This call NEVER came. After calling back again, I was quoted rates for a new plan and accepted them. The next day my plan was emailed to me with completely different (and much higher) rates than those quoted. After 4 phone calls (each taking at least 15-30 min to answer) I spoke to a manager who told me there was 'nothing' he could do about the higher rates. I will be changeing providers within the next 24 hours.
HOPE THIS HELPS.

Very poor customer service, and they still haven't invested in technology to make engaging with them easy. To cancel, you have to call them and wait on old hold for hours. Many better, mobile first energy companies out there.

"Leanne Gunstone" of this company keeps sending me mail threatening to disconnect my Gas service if I don't sign up with them
When I informed their Customer Solutions team via email that I am already with another provider and do not have anything to do with Red Energy, someone named "Callum" still tried to persuade me by saying "You have received this letter from Red Energy as we are financially responsible for the meter and gas supply. If no action is taken, we will disconnect the gas meter at the soonest available time."
I replied asking " why did Red energy decide to be financially responsible for the meter and gas supply without my consent and authorization?" and haven't heard back from Callum for 10 days now.
I thought they have given up but received another 2 letters yesterday
This is disgusting and pathetic behaviour - harassing me with threats to disconnect when they even don't know my name and has no way of sending a bill.
Don't know how they are allowed to conduct business in this shameful manner.

terrible company to deal with. Took over 3 months to get my electricity connected after many phone calls. Still waiting on a call back when there was a problem with my bill back in Nov. Going to move to another supplier.

Unhappy with how Red Energy closed my gas & electricity accounts. They direct debited my credit card without a single statement showing a matched value. The amount charged lay buried in multiple statements across both accounts. That's not how it's done. I need to evidence the credit card charge to the ATO. If I give them multiple statements and say "go work it out" they would reject them. A restaurant doesn't say "pay us this amount but go check the menu" to work out how they got the total. They itemize the bill. That's how they do it and the how the commercial world does it. Aside from that, no issues. Lift your game, Red Energy.