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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I was so grateful to George agreeing to replace my UJ mast foot for my windsurf board. It was purchased just over a year ago from a local retailer and when I approached him to advise that the ste... Ver mais

Avaliado com 5 de um total de 5 estrelas

Hubby and I bought 2 lightweight backpacks at the NEC camping and caravan show last month - just what we were looking for to use on our regular walks on the Cornish SW Coast Path! They have all the po... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Fantastic service! A special shoutout to James and the Sydney AU team, they’ve been incredibly helpful. I own a paddle board kit with all the accessories, including the oar and straps. When m... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Totally disappointed in my Red 10.8. Nothing but air leaks and seam problems. Have transported from NZ to Tahiti for our holiday and 2 air leaks in the first 2 days and today a seam 75mm lets go ? Th... Ver mais

Detalhes da empresa


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

105 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 60% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

RED Original Changing Robe

I have had ladies RED Original changing robe for 2 weeks,I am using it for dog walking purposes.
Pros - 100% waterproof and wind proof,easy to wear and put off/on,numerous pockets for all dog walking kit,hood and neck covering excellent warm draft proof lots of room to layer underneath clothing.
Cons- Upper body very warm lower body drafty in wind due to changing flaps,magnets in hand pockets not very effective would be better with zips like upper pocket which is excellent ,small size could do with being a couple of inches longer so no gap between boots and bottom of coat( I am 5ft 2inches following sizing instructions bought a small.
Very comfortable coat to wear

23 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I love the dry robe

I love the dry robe, warm, comfortable, completely waterproof. And fabulous colors. Have bought them for gifts for family. Can't recommend more highly.

9 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent changing robes

I did a lot of online research before I bought changing robes for my daughter and I. Red Equipment robes were at the top of the list, but I ended up ordering slightly cheaper robes as they still had good reviews. The same day the robes arrived I saw Red robes in Tiso and I instantly knew I made a mistake as the quality of the Red robes is superior. I bought Red robes there and then from Tiso for my daughter and I and returned the other robes. We used our Red robes at the weekend after swimming and they were as good as expected.

29 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fabulous clothing

Fabulous clothing, fits v well and is perfect for outdoor conditions. Have bought many items and all v good. True to size and great colours. Happy customer

14 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best gear if you spend time around the water or outside

I’ve bought various products from Red over the years and have never been disappointed by the quality or looks of their products. Personal favourite is the waterproof backpack, been using it everyday for 3 years and upgraded to the new one recently but the original is still going strong (can never have too many bags!!).

Shipping is always next day and hassle free. Would highly recommend.

1 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I have multiple Red products and have…

I have multiple Red products and have always experienced nothing other than quality, durable and practical adventure gear. I was so impressed with the kids towel robes, I recently bought an adult one for my husband too! I received the item in good time, the toweling is thick, cosy and has withstood many, many wears and washes.

18 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The best service by a nautical mile!

I had an issue with the straps on my fabulous Red kit bag. After emailing Red I had a very quick response and conversation with Lauren and Katie going through the problem and possible solutions.
I can honestly say the experience was so easy, swift and nothing was too much trouble. They arranged collection of the bag, repair and re delivery! I wish all companies had the same level of service as Red and the team is a credit to the brand.
Bravo! Team Red all the way!

25 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quality products.

I’ve a number of items from Red Paddle and they are all great. Good quality and long lasting. We have a couple of inflatable paddleboards - one is over five years old - and they are used all the time and both as good as new.
The paddles and bags are also great. We recently bough a dry robe for my daughter which is perfect. Warm and washes well and looks great.

1 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Product Selection

After sending a vague email query regarding purchasing a new Red Paddle Board, the team arranged a telephone call with me and went through all the various options in detail giving me lots of insights into what would be most suitable. Very informative and great service. Looking forward to getting my 3rd Red Paddle Board, great products and amazing service.

25 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I recently bought a waterproof rucksack…

I recently bought a waterproof rucksack for my husband to take out wetsuits and other items to the beach as we live local to the coast. We spent quite a bit of time looking at options and went for Red Paddle in the end. We couldn’t have been more happy with the results - it’s sturdy, well organised with really useful different compartments to set aside wet items of clothing to anything that’s dry and the most important thing, it’s really comfy to wear on your back. Overall a very good product and I would buy from them again.

24 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thanks Katie!

Thanks to Katie in Red customer support for helping me choose the right board for my girlfriend’s birthday present - she loves it. Also a bonus that she can inflate it much more quickly with the Titan pump. Thanks!

17 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Never disappointed

We have purchased numerous RED products over the years including dry robes, cool bags and equipment. We’ve always received a quality product that has served us well in, out and on the water. They are my first stop for gear to support our boating, paddling and swimming activities. Would happily recommend to friends and family.

24 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing company with great quality…

Amazing company with great quality products. Purchased a few from them and they have been most obliging, courteous and helpful in their response for information. Hope to continue in the future with more excellent purchases. Congratulations guys, wonderful products.

16 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great, personal advice

Wanted to write a review after a great summer using my new 11.3 Sport over the last few months. Contacted customer support as I was unsure of what board was right for me. They spent time running through the options and referred me to a retailer so I could try a couple out. Perfect service from Red and Sup Co, and the summer on the water has been a blast! Thanks guys

10 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great quality gear

I first used a Red board at Salcombe Paddle Boarding - the boards were great and the staff couldn't speak more highly of them. Last year I bought a board of my own and it's been great - much better quality than some cheaper ones I have used in the past and I've got great use out of it in the UK and France — and the customer service was good too. I also bought a change robe and a buoyancy aid for my dog and it's all excellent quality stuff. Thanks!

1 de outubro de 2023
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

I'm giving this product overall 2 stars

I'm giving this product overall 2 stars.
Paddle doesn't fit in bag.

After emailing Red directly, I realise this is a fault, directly with them, not their suppliers.

Red advertises their transportability as their number one promise.
When packed up, their paddle is longer than the diagram printed internally and longer than their actually bag, leaving it vulnerable for damage during transport, hole in the bag from friction wear and potential zip damage from being over stretched.
I have a king's paddle which fits perfectly in Red's bag, but why would I want to use that, when I paid for a premium, top of the line, red package.
When I contacted Red to discuss this matter, their response was. "the paddle is the correct size".
I wish i could add pictures, so you could see this is clearly not true.
Please do your homework and before you settle on a product, take it out of the box and insure it all fits.
If you are looking for a SUP, that is value for money. My previous board was a king's, retired after 4 years, i dragged that around and it just kept going and going. All parts fitted in the bag. I retired the board due to a damage value, and I bumped it up against a boat. Would have killed any board.

4 de setembro de 2024
Avaliação não solicitada
logotipo da Red Equipment

Resposta de Red Equipment

Hi Nancy, Sorry to hear we didn't meet your expectations on this. The paddles are a snug fit to account for the widest range of paddler heights as possible. Each section is designed to offer the maximum amount of adjustment based on peoples personal settings and preferences. It means that the paddles do make the most of the full length of the bag but we haven't found any issue travelling with kit all over the world so I do hope your travel plans go ahead without fault.

Avaliado com 5 de um total de 5 estrelas

We love our little fleet of Red's

Me and my family have had Red Paddle Co boards for the last 7 years. We have a couple of Rides, a Sport and a Compact. the boards are incredible and the people that work there are amazing. Whenever we have needed any help, they have always been really easy to get hold of and super helpful. It's so true that you get what you pay for and Red are known as the best for good reason

15 de agosto de 2024
Avaliação não solicitada
logotipo da Red Equipment

Resposta de Red Equipment

Thank you James - you know where we are if you need us.

Avaliado com 1 de um total de 5 estrelas

Serious safety issue!!!

I bought my paddle board less than 4 years ago and it blew up on the beach nearly killing several children. I’ve submitted a warranty claim and they say because I didn’t register my board they will not cover. Also, they told me that they expect the material to wear over time and the fact that my board blew up on the beach it is no surprise. I can share photos of my board and the damage from this incident for anyone curious. Anyone looking to spend $1800+ on a paddle board, I would advise thinking again.

30 de julho de 2024
Avaliação não solicitada
logotipo da Red Equipment

Resposta de Red Equipment

Hi Lucy, We're very sorry to hear about your experience, it sounds like a very rare occurrence - especially as our warranty rates are just 0.5% globally in season and all QC is managed by our private facility. As a little more info, product warranties cover issues that arise as a result of production fault. It does not indefinitely cover against accelerated aging due to prolonged exposure to certain environmental factors which show themselves through a number of indicators on the board. We always hope to to keep people paddling via our refresh programme which I believe was offered to you and remains open should you wish to get back on the water with us at any time. Again, we are deeply sorry for your experience and hope to see you back out on the water soon.

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