Very Disappointed. I have had many discussions with this company so two stages have been completed and initially they came across as sincere. It has taken effort courage for me to reach out and f... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Relative Connections becomes ex connections after you give them your money, you cant get any replies or contact whatsoever, I don't believe a reliable company worth their salt would completely disap... Ver mais
I wasn't sure if this would work. After all it was 1968 since I last saw the person that I wanted. Relative connections were brilliant. Found her, sensitively connected us back together. We're emai... Ver mais
Relative Connection, found them so polite and caring, and put one at ease with on pressure. Keep one well informed, located my daughter in two days, after apart for 30 year. Life is so fantastic n... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Relative Connections Limited
Escrito pela empresa
Relative Connections is the UK’s leading Tracing Agency.
With a difference! We find your exact person the right way.
Since 2008 we have provided the most in-depth, ethical, and trusted people tracing service to over 21,000 people across the UK and beyond.
What makes us different is we don’t just provide you with an address for your person. That’s the start of your journey not the end.
So, once we’ve found your exact person, we include a supportive intermediary service, meaning when you’re ready to contact your person, we’ll help you to do that too.
We offer a range of tracing services including,
- Finding a lost family member
- Finding long lost friends
- Genealogy Research
- Beneficiary tracing
- Debtor Tracing
- Finding owners of unregistered land
Your search can be tailored to your exact needs.
Every search starts with a first step. So, we would encourage you to call us today on 0113 2825900
Our professional team can answer any questions you have and provide you with a no obligation quote.
The team are trained in data protection, GDPR, Counselling and Safeguarding.
Whomever you need to find, Relative Connections will get you the answers you’re looking for.
Book a consultation todayInformações de contato
28 Marsh Street, LS26 0BB, Rothwell, Leeds, Reino Unido
- 0113 2825900
- info@relativeconnections.co.uk
- relativeconnections.co.uk
3,3
Bom
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 34% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service and well lead
26 de janeiro de 2024
Resposta da Relative Connections Limited
Hello
Thank you for your review and for giving us the opportunity to work with you again. It is always a pleasure assisting you with your research.
Do get in touch if we can help you further.
Warm regards
Sue
Polite, professional, efficient and compassionate
I initially approached Relative Connections as I was searching for an estranged family member - I had tried looking for myself, but had got nowhere. The staff I dealt with at Relative Connections were all polite, efficient and sensitive to my situation. The team traced my relative remarkably quickly. It turned out that the person I was searching for had sadly passed away. The service provided by three members of the team that I spoke to - Jake, Sue and Josh - stood out as being especially professional, knowledgeable, caring and compassionate. I really felt as though I was being treated as a person and not just a "client". I cannot recommend them highly enough.
26 de janeiro de 2024
Resposta da Relative Connections Limited
Hello
Thank you for your very kind review.
We are so happy to have been able to assist you with your search.
Please do not hesitate to contact us if we can ever offer any further asisstance.
Kind regards
Sue
Discussed finding my daughter on the phone to relative connections. I certainly will not be using them!
Just had a chat with a very blunt and blasè boy called jake about finding my daughter who i have not seen in over 10 years.
He was rude, unclear about the process and repeated himself.
Clearly a self important cocky individual stating "im a consultant" "ive been doing this 9 years" and such.
He repeated we do not give out addresses around 3 times which I thought was strange and when I told him the person I am searching for turns 18 in 3 months he said we can't search for anyone under 18. That's fine I said, I am just looking to get a plan in place and can commence in 3 months. In his mutterings he repeated thst they can't search for anyone under 18 which I found annoying.
Fact is, this comapny are agents, posing as "consultants"
Ive spoken to mechanics and plumbers who are more sensitive and suited to such a proffesion as finding lost relatives.
Their verbal quote which was given on the phone was around,
£250 finding fee.
*They didn't say anything about this being refundable in the case that they don't successfully find your lost relative so you may wish to confirm this with them before handing over your money.
£750 for them to write a letter/make contact.
*More fees i believe to put you in touch with your lost loved one.
Their quote was upwards of £1000
Relative connections are taking advantage of people desperate to find their loved ones.
Totally immorale and unethical.
24 de janeiro de 2024
Avaliação não solicitada
Resposta da Relative Connections Limited
Hello
How disappointing to receive such a scathing review amongst such glowing reviews from clients who have used our service. I have reviewed your call to our office. Whilst we appreciate the distress that an estrangement from a loved one can cause, we do not tolerate abusive language or personal insults used towards any of our staff members and your behaviour on the call was wholly unacceptable.
Jake is a very experienced member of our team and has a wealth of knowledge about our service and the journey our clients take. He was steadfast in explaining the service, but at no point did he raise his voice, be rude or confrontational in return. We are not agents, we are experienced family researchers who have conducted thousands of successful searches to trace family and friends our clients have become estranged from and to mediate in the contact process.
We also, as Jake explained, cannot search for any subject under the age of 18 and therefore could not assist you immediately, which was politely explained. You expressed that you would still like the service and costs to be explained which my colleague attempted to do. It was clear that your expectation was that you should not have to pay us if the outcome of contact was not positive. We have no power to demand that any individual agrees to have contact or any other request you make of them but we work with everyone we contact to encourage them to consider your request and to provide them with any support/guidance they may need throughout.
As I am sure any reasonable person would understand, to get to the conclusion of any case we have to first conduct the research and search and then the intermediary and this is the service that our fees cover. The fees are for us to identify/locate and contact an individual, whether they wish to reunite with our client is not a decision we are in control of. We are very transparent on the many potential outcomes and do not pressure anyone to go ahead. If you feel the service is not for you then there has been no cost to you to arrive at that decision. If you do proceed it will be with a full understanding of how we work. What we can and will do along with what we can’t and won’t do.
You became very confrontational and rude to my colleague. Including name calling, personal insults and even mocking his accent. This is not acceptable and is not tolerated. You have then chosen to leave a review which has several untrue statements regarding the service, none of which was information given to you on the call, and which once again personally attacks my colleague.
It is simply untrue that we charge £750 to send a letter. All of our searches are inclusive of the intermediary service which includes corresponding with the subject and, once in contact, mediating with them regarding direct contact and providing guidance and ongoing support to both our client and the subject. We are always upfront about the cost of the service. There are no "more fees" to put you in touch with your lost loved ones, again this is simply untrue.
We are one of the only services of this kind offering this level of safeguarding, support and aftercare and so I do not agree that we take advantage of anyone or that we are immoral or unethical, quite the opposite in fact. Since no-one is obliged to use our service and our consultation (to explain how we can help and the cost of the service) is free of charge then I do not understand why you believe we are taking advantage of people. We are a small but dedicated team who work incredibly hard to offer a service to those who have been estranged from loved ones. We are very proud of our work, the service we offer and the support and safeguarding we offer to both clients and subjects we locate.
Whilst we thank you for your enquiry we would agree that our service does not align with your expectations and so have deleted your enquiry from our system.
I wish you luck with your quest to locate and reconnect with your daughter.
A pleasure dealing with Sue
It was a pleasure dealing with Sue. I contacted Relative Connections in December to locate an old schoolfriend, and despite a sad outcome, as I learned she had passed away a few years ago, Sue provided a diligent, friendly and professional service. Nothing was too much trouble and thanks to Sue's work, the matter was concluded in the best possible way. I would certainly recommend Sue and Relative Connections. I rate them highly.
19 de janeiro de 2024
Avaliação não solicitada
Resposta da Relative Connections Limited
Hello
Thank you for taking the time to review our service. It was a pleasure to be able to assist you with this matter and we were only sorry that the outcome was such a sad one. We were happy to continue our work to give you some conclusion that will hopefully give you comfort.
Thank you for your understanding and patience throughout and please do not hesitate to get in touch if we can ever offer further help.
Warm regards
Sue
Sue at Relative Connections has been…
Sue at Relative Connections has been absolutely invaluable. Sue acted as the intermediary for a very difficult and emotional search for my father.
She provided support, care and guidance at every step. I would have struggled to undertake this search without her and I wanted to leave a review to give reassurance to other families who may be hesitant or scared to start a search themselves.
15 de dezembro de 2023
Resposta da Relative Connections Limited
Hello
Thank you for your very kind review.
It has been an absolute pleasure to assist you with this matter and we hope that all is going well.
We take great pride in the support we offer throughout and I am so pleased that you found this element of the service a comfort.
Please do not hesitate to get in touch if we can ever be of further assistance.
Warm regards
Sue
Relative Connections proved to be…
Relative Connections proved to be professional, quick and acted with due care and attention
15 de dezembro de 2023
Resposta da Relative Connections Limited
Hello
Thank you for taking the time to review our service, we very much appreciate it and please do not hesitate to get in touch if we can ever be of further assistance.
Warm regards
Sue
very experienced researcher /intermediary
At a time which is hugely emotional Sue was excellent at giving guidance & making suggestions to move forward.It was obvious she had put in a lot of work in research & contacting possible family members. On request, she sent written copies of e-mails sent & received which made understanding for me very much easier than relying on phone calls. However she also gave considerable time to phone calls which were very detailed. I trusted her findings & her judgement of somewhat complicated areas.
Thank you Sue.
6 de dezembro de 2023
Resposta da Relative Connections Limited
Hello
Thank you for choosing us to carry out this very important work on your behalf and also for taking the time to review our service and for your very kind words.
We are very proud of the service we offer which goes way beyond us finding someone and it is always lovely to hear that the contact stage, guidance and after care is appreciated.
It has been my absolute pleasure to assist you and please do reach out if we can help at all with the next stage of your journey.
Take care
Warm regards
Sue
Desperately Seeking Sandra
I’ve been trying for years on and off to reconnect with a dear school friend from the 1960’s and getting nowhere fast, so I decided to try “RC” to give it one last try.
I was immediately struck by their professional response to my request. Just over 48 hours later they emailed a photo of my lovely friend to ask if this was her. I confirmed it was, and as a result we are now happily catching up for lost time.
I was impressed by Relative Connections and found them to have a professional, trustworthy and thorough approach to both seeker and finder.
I would definitely recommend them!
5 de dezembro de 2023
Resposta da Relative Connections Limited
Hello
Thank you for your kind review.
We really enjoyed working with you and being able to successfully locate and arrange contact between you and your old friend.
We really appreciate you choosing us to carry this work out for you and for taking the time to leave such a lovely review.
Please do get in touch if we can ever offer any further help.
Warm regards
Sue
I recommend Relative Connection to you
Staff were professional and helpful at each step of the process of finding my cousin in the UK. I recommend Relative Connection anyone who has lost hope in tracing their long lost family/friends.
They will not disappoint.👍
Thank you Sue,Josh and team RC🙌
5 de dezembro de 2023
Resposta da Relative Connections Limited
Hello
Thank you for taking the time to review our service and for your kind recommendation. It was our pleasure to assist you with your search and we were delighted to be able to put you in touch with your cousin. I am sure you now have lots of catching up to do!
Please do not hesitate to get in touch if we can ever be of further assistance.
Warm regards
Sue
Very supportive and prompt service
Very supportive and prompt service. The team are very friendly, responsive and flexible.
30 de novembro de 2023
Resposta da Relative Connections Limited
Hello
Thank you for taking the time to review our service. We were dleighted to be able to assist you with your search and to successfully nake contact on your behalf.
Please do not hesitate to get in touch if we can ever be of further assistance.
Warm regards
Sue
Very Professional Team
As soon as I contacted Relative Connections they got to work immediately and I was astonished at their expertise, speed and efficiency. Within two days they found my old friend. From the first moment the communication between us was friendly and supportive. Relative Connections is a caring, considerate, professional company, their customer service is polite and precise. I personally was in contact with Sue Harrison, who is excellent at her work. Sue is very supportive and she did everything to trace my lost old friend. Sue has a kind and understanding nature, her warm, understanding and friendly approach is invaluable and could build confidence in me at the very first moment.
I would definitely recommend this service to anyone who wants to find a lost loved one.
30 de novembro de 2023
Resposta da Relative Connections Limited
Hello
Thank you for your lovely review and kind recommendation.
We are very proud of our success rate and the speed at which the team can locate people but we are also very proud of our intermediary/support service which few trace agencies provide.
The research to locate someone is only the beginning and the contact stage and the support we provide is equally important. I am so pleased to hear that you enjoyed the benefits of this and that you felt understood and cared for. This is what we strive to provide on every case.
It has been a genuine pleasure working with you, Please do not hesitate to get in touch if we can ever be of further help.
Warm regards
Sue
Many many thanks!
The whole process was so easy from the very start. The operatives were very easy to talk to and compassionate in understanding exactly what it was you were aiming to achieve. Unbelievably quick and precise. I wish I’d tried RCL sooner!
27 de novembro de 2023
Resposta da Relative Connections Limited
Hello
Thank you so much for taking the time to leave a review.
It was lovely to be able to assist you with your search and to arrange contact for you.
Please do not hesitate to get in touch if we can ever be of further assistance.
Warm regards
Sue
Disappoint
That the handlers were helpful in explaining my half brother refusal of contact with me
23 de novembro de 2023
Resposta da Relative Connections Limited
Hello
Thank you for taking the time to leave a review.
We completely understand that it is disappointing when contact is not agreed. I do hope that his explanation for his reasons gave you some closure on the matter and please be assured that our door will always be open to him should he ever have a change of heart and feel able to go forward with this.
If you do need any support then please do get in touch.
Thank you for choosing us to carry out this very important work on your behalf.
Take care
Warm regards
Sue
I would recommend Relative Connections…
I would recommend Relative Connections to anyone looking to find a missing relative or friend.
I had tried most ways of connecting to a Relative
without any success. I turned to Relative Connections as a last resort, within 4 days they had a result for me, my case was handled with care and attention to all details of re-connecting me with my relative.
A huge Thank You to Relative Connections
2 de novembro de 2023
Resposta da Relative Connections Limited
Hello
Thank you for your lovely review.
We were delighted to be able to assist you with this matter and please do not hesitate to get in contact if we can ever be of any further assistance in the future.
Take care
Warm regards
Sue
If you are considering looking for…
If you are considering looking for someone. I wouldn’t look any further than relative connections. They are so supportive and give you all the guidance and support you need. If they find the person you are looking for they also mediate on the next steps for hopefully contact. Sue was brilliant, I am really happy I chose relative connections as it’s a big step and needs to be handled sensitively and professionally.
24 de outubro de 2023
Resposta da Relative Connections Limited
Hello and thank you for your very kind review.
I am so happy that we were able to assist you and that the outcome was so positive. Please do not hesitate to get in touch with me if you need any guidance/support but otherwise we wish you all the very best for the future .
Please do get in touch if we can ever be of further assitance.
Warm regards
Sue
Great friendly staff and understanding
Can not falt the friendly and supportive staff. I felt very well looked after and got lots of support and help from the team, Sue was very nice and helpful. She talked me through everything which was a great help to me.
27 de outubro de 2023
Resposta da Relative Connections Limited
Hello
Thank you for taking the time to leave a review. It was a pleasure assisting you with this matter and please do not hesiatte to get in touch at any time if you require any further assistance.
Warm regards
Sue
It was very efficient and quick once…
It was very efficient and quick once the process started with useful updates You might have expectations that are unrealistic but that is no fault of theirs
23 de outubro de 2023
Resposta da Relative Connections Limited
Hello
Thank you for taking the time to leave a review. We are very grateful.
We hope all is well but if you do need any aftercare/support then please do not hesitate to get in touch. We do appreciate that sometimes, even when contact is agreed, it may not always work out as one would have hoped/anticipated.
Take care.
Warm regards
Sue
Sue was brilliant
Sue was absolutely brilliant.Yes she found the information I needed but it was more than that.She was obviously totally committed to the client involvedl I cannot give her enough praise.Lyn
17 de outubro de 2023
Resposta da Relative Connections Limited
Hi Lyn
Thank you for your kind review. It was a genuine pleasure to assist you and please do not hesitate to get in touch if you ever require any further assitance.
Warm regards
Sue
Sue
Very friendly, helpful, efficient, company.
A very helpful, friendly, set of people who solved a very longstanding problem. The data protection act had stood in the way(quite correctly) for many years, of me trying to trace a person, who may have been wronged. Relative Connections Ltd broke down the barriers, and resolved a problem. I can not thank them enough, thanks to all the staff. Mike Ellis.
26 de outubro de 2023
Resposta da Relative Connections Limited
Hello Mike
Thank you for taking the time to leave a review of our service.
It has been a genuine pleasure to assist you in your quest and to chat with you throughout.
We wish you the very best for the future and please do not hesitate to get in touch if we can ever assist you in the future.
Take care
Warm regards
Sue
Excellent caring and determined service…
Excellent caring and determined service that delivers good results.
19 de outubro de 2023
Resposta da Relative Connections Limited
Hi Mark
Thank you fro taking the time to review our service. We were delighted to be able to assist you with this matter and wish you all the best.
Please do not hesitate to get in touch if we can ever be of any further service.
Warm regards
Sue
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.