Renew and Sustain Avaliações 

Resposta da Renew and Sustain

5 de ago. de 2026

Thanks for the honest feedback! We’re really pleased we made sorting your new energy contract nice and easy.

We’ll hold our hands up on the document chasing, we can sometimes get a little enthusiastic! Energy prices are traded on a live market, so suppliers give us strict deadlines to receive the paperwork and guarantee the rates quoted. Unfortunately, the market doesn’t always wait for us!

That said, we’ll take your feedback on board and make sure our reminders feel helpful rather than pushy.

Resposta da Renew and Sustain

6 de ago. de 2026

Thank you for sharing your experience. We are genuinely sorry to hear how difficult you found your time with us, particularly that you felt unsupported and unable to raise your concerns comfortably.

Support should not simply be offered, it should be felt. During your employment, structured training and coaching were provided, alongside regular one-to-one meetings and wellbeing support, including adjustments where appropriate. However, we recognise from your comments that this did not feel effective or sufficient from your perspective, and we take that seriously.

We are disappointed to hear the concerns raised about management behaviour, as bullying or intimidation is not acceptable within our business. We also understand your concerns about approaching HR and will reflect on how we can make confidential reporting routes clearer, more accessible and more independent.

As this is a public forum, we cannot discuss individual employment circumstances in detail. However, we would welcome the opportunity to review your concerns properly and confidentially.

We appreciate your positive comments about the owners and thank you for being honest about your experience. Feedback like this, even when difficult to read, gives us the opportunity to listen, learn and improve.

Resposta da Renew and Sustain

22 de jul. de 2026

Hi,

We’ve searched our call records using the number and contact details provided, unfortunately we cannot locate any calls to the number provided.

We certainly do not encourage our team to claim that a callback was requested when it was not, so we would have been keen to listen to the call and investigate properly.

As we cannot locate any evidence of the call, we are unable to establish exactly what happened. However, we have removed the details from our system to prevent any further contact.

Renew and Sustain

Resposta da Renew and Sustain

25 de jun. de 2026

Thank you for the fantastic review! ⚡😊 We're delighted to hear your electricity renewal was hassle-free, that's exactly how we like it! Thanks for choosing Renew & Sustain, and we look forward to helping you again in the future.

Resposta da Renew and Sustain

25 de jun. de 2026

Thanks so much for the lovely review! 🌟 We're thrilled to hear Raza made such a great impression with his friendly, patient approach. We'll be sure to pass on your kind words, it'll make his day! Thanks for choosing Renew & Sustain, and we're always here whenever you need us. 😊

Resposta da Renew and Sustain

3 de jun. de 2026

Thanks so much for the lovely feedback! 😊

We’re thrilled to hear you had such a positive experience. Oliver Cooper will be especially pleased to know his quick responses and support made a difference, he does enjoy a challenge before his coffee gets cold! ☕🚀

It was a pleasure doing business with you too, and we really appreciate you taking the time to share your experience.

Resposta da Renew and Sustain

29 de mai. de 2026

Thanks so much for the lovely review! 😊

It was an absolute pleasure helping you through your renewal and we’re glad the process felt straightforward and stress-free. We believe energy chats should feel more like helpful conversations and less like being chased around a showroom by an over-caffeinated salesperson 😄

Really appreciate your trust, and it’s great to know you feel in safe hands. We’ll be here whenever the next review rolls around, hopefully with just as much transparency and zero hard sell! 🙌

Resposta da Renew and Sustain

29 de mai. de 2026

Thanks so much for the recommendation! 😊

We’re delighted Matt could help secure a great saving and lock in a solid 3-year deal with a reputable supplier; the dream combo! 🙌

Transparency and honest advice are what we’re all about, so it’s fantastic to hear that came across throughout the process. We really appreciate your support and look forward to helping again in the future!

Resposta da Renew and Sustain

29 de mai. de 2026

Thank you so much for the kind words! 😊

Jo and the team will be absolutely delighted to hear this. We’re so pleased you were happy with the service and that we could help make the world of gas and electricity bills a little less painful! ⚡😄

Really appreciate the recommendation and thank you for trusting R&S to help your business save money. We’re always here if you need us again in the future! 🙌

Resposta da Renew and Sustain

29 de mai. de 2026

Thank you for such a detailed and thoughtful review! 😊

Antony will be thrilled to hear your feedback. Managing a complex gas portfolio through to 2032 is no small task, so we’re delighted we could help bring everything under one agreement while also securing a cost saving for the business a win all round! 🙌

Professional service and expert knowledge are exactly what we aim to deliver, especially when it comes to the often complicated world of commercial energy procurement. Really appreciate the recommendation, and thank you again for trusting us with your energy portfolio ⚡

Resposta da Renew and Sustain

29 de mai. de 2026

Thank you so much for this amazing review! 😊

We’re absolutely delighted to hear that every part of the process felt smooth, transparent, and hassle-free from start to finish. Finding competitive energy deals is important but delivering great service alongside the savings is what really matters to us ⚡🙌

It’s fantastic to hear the team kept everything straightforward, answered your questions clearly, and handled the supplier arrangements efficiently. We know energy contracts can sometimes feel more complicated than they need to be, so making things simple and stress-free is always the goal! 😄

Your recommendation genuinely means a lot to us, and we really appreciate you taking the time to share your experience. We’ll be here whenever you need support in the future!

Resposta da Renew and Sustain

29 de mai. de 2026

Thank you so much for such a fantastic review! 😊

Antony will really appreciate your kind words. Securing long-term protection and planning ahead in such a fast-moving energy market is incredibly important, so it’s great to hear the strategy and forward planning gave you real peace of mind through to 2033 🙌⚡

We’re especially pleased that Antony’s proactive approach, market knowledge, and clear communication helped make the whole process feel straightforward and stress-free. Commercial energy can be complex at the best of times, so making things easy to understand is always a big priority for us!

Thank you again for your trust and recommendation, it genuinely means a lot. We’ll be here whenever you need support in the future!

Resposta da Renew and Sustain

29 de abr. de 2026

Thank you for bringing this to our attention.

We’re very sorry to hear about your experience, as the behaviour described is not reflective of our company ethos or the standards we expect from our team. At Renew and Sustain, we pride ourselves on building long-term, respectful relationships with businesses and delivering a professional, transparent service at all times.

A member of our senior management team has reached out to you directly to apologise and discuss this further. Following an internal investigation, we have identified the individual involved and a formal disciplinary procedure is now underway.

We do not tolerate pushy or disrespectful conduct under any circumstances, and we are taking immediate steps to ensure this is addressed and not repeated. We are also using this as an opportunity to reinforce our values across the wider team to ensure every interaction reflects the high standards we strive for.

Thank you again for your feedback, it helps us improve and continue to deliver the level of service our clients expect and deserve.

Resposta da Renew and Sustain

2 de jun. de 2026

Thank you for your fantastic feedback! ⭐

We're delighted to hear about your positive experience working with Jay. His commitment to understanding every angle, analysing pricing thoroughly, and focusing on what's genuinely best for customers is something we're incredibly proud of.

We'll make sure your kind words are passed on to him. Knowing that his professionalism and supportive approach have made such a positive impression will mean a lot.

Thank you for taking the time to leave a review, and we look forward to continuing to work together in the future!

Resposta da Renew and Sustain

2 de jun. de 2026

Thank you for your review! 😊

We're so pleased to hear that Ellie was able to help with your energy bills. She works hard to find the best solutions for our customers, and we're delighted that she could make a positive difference for you.

We'll be sure to pass on your kind words to Ellie, she'll be thrilled to hear them!

Thanks again for choosing Renew and Sustain, and please don't hesitate to get in touch if we can help with anything else in the future.

Resposta da Renew and Sustain

27 de out. de 2025

Thank you so much! Elle’s basically a customer service superhero minus the cape (we’re still working on that part). We’re so glad she made everything smooth and stress-free for you. She’ll be grinning from ear to ear when she sees this!

Resposta da Renew and Sustain

27 de out. de 2025

Thanks so much for the lovely feedback! Ellie runs on equal parts caffeine and customer care, so she’ll be thrilled to know her hard work paid off. We’ll make sure she gets the praise she deserves (and maybe a biscuit or two)!