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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Scott came out to replace the screen panel on our LG TV under our John Lewis warranty. He was prompt, courteous, and exceptionally polite—he even insisted on taking his shoes off, which was a lovely... Ver mais

Avaliado com 5 de um total de 5 estrelas

Scott, repaired my LG OLED TV which I bought via John Lewis, the power board was the culprit and as soon as he was able to source the part the TV was back up and running like nothing happened to it, c... Ver mais

Avaliado com 5 de um total de 5 estrelas

Matthew was fantastic. He came out to fix our dishwasher and did a brilliant job. Efficient, very knowledgable and really friendly. We would highly recommend.

Avaliado com 5 de um total de 5 estrelas

My experience with the repair guys has been a positive one. Tv was collected within the 3 hour slot. Scott arrived, was very knowledgeable, explained what the process would be and a rough time scale... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Assistência Técnica de Eletrodomésticos

Escrito pela empresa

We are the South West’s leading independent TV & appliance repair centre providing workshop repair facilities and in-home support for home entertainment equipment and domestic appliances.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

363 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(363)

333 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great service

Ryan was very friendly, knowledgeable and repaired my TV perfectly!

21 de maio de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Thank you for your review

Avaliado com 5 de um total de 5 estrelas

Great washing machine repair

We had Pete from Repairguys to fix our washing machine. He arrived on time, quickly identified and fixed the issue and tidied up. He also gave some helpful tips and info about our machine. Highly recommended.

21 de maio de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Thank you for your review!

Avaliado com 5 de um total de 5 estrelas

Brilliant service

Brilliant service, didn’t take long at all to solve the issue with Pete.

Thanks very much. Highly recommend!!

20 de maio de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Thank you for your review, I'll pass this on to Pete.

Avaliado com 5 de um total de 5 estrelas

Quick and efficient service from…

Quick and efficient service from Matthew
Kept well informed of timing of arrival
Explained everything about the oven that was required, done safety checks on all of the oven and gave good advice. Another good visit from Matthew

20 de maio de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Thank you for your review, I'll give Matthew a pat on the back.

Avaliado com 5 de um total de 5 estrelas

Tumble dryer repair

Matthew and Pete came out to fix my tumble dryer and I couldn’t be happier with the service. Both were very efficient, polite, and tidy while carrying out the repair. They explained everything clearly and got the job sorted quickly. Excellent customer service from start to finish — would definitely recommend The Repair Guys

18 de maio de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Thank you for your review, I'll pass this on to them!

Avaliado com 1 de um total de 5 estrelas

Samsung sent this company out to fix my…

Samsung sent this company out to fix my washing machine in which they did but have caused another problem with the machine that was never there before the repair, once reported he came back and was very rude and said there’s nothing he can do, I went back to Samsung and they sent him out again, he turned up with his mate who he never introduced and had attitude on him the minute he walked in the door, talk about feeling threatened in your own home, still machine leaking water all over my floor but according to mathew this is normal, his solution was to keep the door shut. Please be aware of this man, as soon as you ask question his attitude starts.

18 de maio de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Hi we are sorry that you have not had the repair journey that you would have expected. From Matts notes, I can see that the issue you have reported is the water shot hose dripping the excess water left in it after use. If the door is closed after unloading, the water stays within the drum and is unnoticed. Matt spoke directly to the Samsung technical team regarding this matter and they have advised that this is perfectly normal and there is no "fix" to stop it. If there was, we would have supplied the parts to resolve it. With regards to Matts "mate", this was another of our engineers who is on a training day with Matt who is our Engineering Manager and regularly undertakes training with the other engineers to upskill them and ensure we do the best job possible. I will reinforce with the engineers that they introduce themselves upon arrival but they would usually do this as standard practise. If you would like to discuss this further, please do not hesitate to call in to our admin team. Regards, Repairguys

Avaliado com 4 de um total de 5 estrelas

The staff did their best to arrange the…

The staff did their best to arrange the appointment at a time that was possible for me as the appointment times are within normal working hours and I work full time. Once this was sorted, the communication was good and the engineer (Ricky) was great. Thanks for fixing my TV.

17 de maio de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Thank you for your review and positive comments!

Avaliado com 5 de um total de 5 estrelas

Thanks Ryan for arriving on time and…

Thanks Ryan for arriving on time and completing the repair quickly with no mess, hoping not to need you again for a while!

19 de maio de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Thank you for your review, if you do we're always here.

Avaliado com 5 de um total de 5 estrelas

Samsung TV saved from landfill!

The level of service that Repairguys have provided from start to finish has been fantastic. Extremely knowledgeable staff and provided a couple of quotes based on the possible fault with my TV. There's a collection and drop off service available which I took them up on, which was by Scott one of the technicians. TV was repaired in their shop in Exeter. I was contacted with the actual fault and total repair cost which matched the initial diagnosis, so all good and no surprises with the final invoice. I am relieved that my 4 year old Samsung TV has been given a new lease of life and saved from the scrap heap, not adding to landfill. I will certainly recommend Repairguys to friends and family 👍

19 de maio de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Thank you for your lovely feedback, it's great to hear. We're always here if you ever find you need us again.

Avaliado com 5 de um total de 5 estrelas

Great service

Scott was efficient, friendly, and prompt. Also went above and beyond to help. Great service!

13 de maio de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Thank you for your review

Avaliado com 5 de um total de 5 estrelas

My Samsung TV needed a new panel

My Samsung TV needed a new panel under guarantee. Scott came and initially diagnosed the issue. He returned the following week to fit the replacement panel. Very good service all the way from Scott. Always gave me an ETA of arrival, which was handy. Friendly, professional and knowledgeable. Definitely recommend.

12 de maio de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Thank you for your review, glad to hear the positive comments, I'll give Scott a pat on the back.

Avaliado com 5 de um total de 5 estrelas

Matthew came out to fix my washing…

Matthew came out to fix my washing machine today & I was amazed by his knowledge & expertise of his work. Matthew has temporary fixed my machine until part is ordered. Very polite,clean & tidy & contacted me before his time slot to say he would be with me within the time he said. Look forward to seeing him with new part
Thankyou Matthew

11 de maio de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Thank you for the review, Matt will see you soon!

Avaliado com 5 de um total de 5 estrelas

Feel very happy that our freezer has…

Feel very happy that our freezer has been repaired and by the service we received from The Repairguys via Samsung.
Although this was the third visit necessary to complete the repair, and it was a long 3 hour appointment to do the work needed, we were happy with Matthew and the communication we had throughout.

9 de maio de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Thank you for the review, sorry it took multiple visits, glad it's all up and running now!

Avaliado com 5 de um total de 5 estrelas

Scott must have a magic wand because…

Scott must have a magic wand because when I turned the tv on in front of him the problem had gone away. He did say that Samsung had issued an update. He fixed the sound bar problem by looking and changing the location of the HDMI cable on the tv.
Thank you Scott for a speedy repair.

8 de maio de 2026
Avaliação não solicitada
logotipo da Repairguys

Resposta da Repairguys

Thank you for your review!

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