I've used Reptiles By Post a few times now as my local stores don't stock Dubias! So far I've had a great experience. Love that I can track the delivery through the Shop app, and they arrive in a shor... Ver mais
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I was a tad apprehensive about using a business that I hadn’t before. Big mistake on my part. Prices were really good. Delivery explained clearly on website. Tracking was excellent. Products packaged... Ver mais
A empresa respondeu
Absolutely amazing, my first delivery came and the tub inside was broken. I took some photos and sent them an email and within 12 hours they'd replied and offered a full refund or a new batch. I opte... Ver mais
A empresa respondeu
The live food was fresh and lived for along time , I had an issue with the delivery of my frozen produce due to the delivery company. It was sorted out promptly and resent straight away
Detalhes da empresa
Escrito pela empresa
Reptiles by Post is a trusted small family-run business specialising in providing high-quality fresh livefoods, frozen foods and everyday reptile supplies. Whether you're a first-time reptile keeper or a seasoned enthusiast, we are dedicated to providing everything you need to keep your animals happy and healthy. We carefully hand pack all of our orders and offer delivery from trusted couriers like DPD & Royal Mail to ensure they arrive safely and on time. Customer satisfaction is our top priority; we pride ourselves on offering expert advice, fast and reliable delivery time scales, and top-tier live and frozen foods.
Reptile Livefoods
Escrito pela empresa
- Always Fresh, Always High Quality
- We ship only the best livefoods, which are guaranteed to arrive in excellent condition from as little as £1.99 a tub!
Our Livefood Promise
Guaranteed to arrive alive!
We guarantee that all live food will arrive in excellent condition, as specified in the product description. To ensure you receive the correct quantity, we intentionally pack extra into each tub.
While rare, if you receive any insects that do not meet our high standards, simply contact us with a photo of the affected items. We are committed to resolving any issues promptly and ensuring your complete satisfaction.
Informações de contato
Reino Unido
- info@reptilesbypost.com
- reptilesbypost.com
Fresh, High Quality Livefoods
4,6
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent products
Excellent products, all alive and healthy, well packaged and quick delivery. Will use from now on.
20 de julho de 2026
Resposta da Reptiles By Post
Thank You, Rachel
VENUS FLY TRAPS
Perfect!! Happy with how easy it was to order and they arrived quick and still alive.
Maybe a tad more filler around the plant pots but that's my only complaint
17 de agosto de 2026
Resposta da Reptiles By Post
Thank You, Lyndsey, will pass your feedback on about the plant packaging!
Food wasn’t delivered kept receiving…
Food wasn’t delivered kept receiving emails saying transaction failed . Contacted by email with a response to update shop account. Went in updated card details still failed transaction. In the end had to go bye live food locally. Still not sorted !
14 de agosto de 2026
Resposta da Reptiles By Post
Hi Clare. Your payment details are confidential info which we don't have access to, and when they need to be changed because your card has expired, this is something you have to carry out yourself on your end. We sent you details on how to change your payment details via the shop app, but unfortunately this is all we can do to help.
Resposta da Reptiles By Post
Thanks Libby!
Ordered some live insects never turned…
Ordered some live insects never turned up ask for a refund and been ignored.
13 de agosto de 2026
Resposta da Reptiles By Post
Hi Darren - This is simply untrue - Your order was shipped on the 12th of August and delivered on the 13th of August - DPD Tracking number 15976516472702
Excellent shop
Excellent service very responsive to any issues and very speedy delivery well packaged and would recommend the store for high quality insects will definitely be buying from here again 10/10
20 de agosto de 2026
Resposta da Reptiles By Post
Thank you!
Lovely Roaches
Delivery was fast with tracking and the roaches arrived alive and well. Will definitely do another order
20 de agosto de 2026
Resposta da Reptiles By Post
Thank You, Shavana
I bought a 4x2x2 wooden vivarium with a…
I bought a 4x2x2 wooden vivarium with a glass Trim at the bottom and it looks stunning and was easy to assemble.
20 de agosto de 2026
Avaliação não solicitada
Resposta da Reptiles By Post
Thank You
First time using reptiles by post after…
First time using reptiles by post after being recommended. What a great service the crickets arrived very quickly and all so healthy will never buy from a shop again. If I could do more stars I would
19 de agosto de 2026
Resposta da Reptiles By Post
Thank You, Ross
Resposta da Reptiles By Post
Thank You, Christine
Resposta da Reptiles By Post
Thank You, Xavier
Quick delivery .no dead insects and…
Quick delivery .no dead insects and good size .Will be ordering from again
18 de agosto de 2026
Resposta da Reptiles By Post
Thank You, Sam
Resposta da Reptiles By Post
Thank You, Robert
Resposta da Reptiles By Post
Thank You, sam
Why go anywhere else
Why go anywhere else! I am never disapointed by their quality and prices, Quick delivery and great comunication.
17 de agosto de 2026
Resposta da Reptiles By Post
Thank You, Valerie
Resposta da Reptiles By Post
Thank You, Emma
Resposta da Reptiles By Post
Thank You, Tracie
Used for while now but didnt get my h20…
Used for while now but didnt get my h20 balls which i need. And dpd put my delivery in main street in veiw of people going past . Not where i asked for.
17 de agosto de 2026
Resposta da Reptiles By Post
Hi Peter, if something was missing from you order please email us at info@reptilesbypost.com. Unfortunately in terms of where your parcel was left, we have no control over this, but we do expect better from our couriers. You can leave a review for DPD here https://uk.trustpilot.com/review/www.dpd.co.uk
Fantastic service
Fantastic service, bugs where all perfect. Will 100% use again and highly recommend
17 de agosto de 2026
Resposta da Reptiles By Post
Thank You, Finbar
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