I was a tad apprehensive about using a business that I hadn’t before. Big mistake on my part. Prices were really good. Delivery explained clearly on website. Tracking was excellent. Products packaged... Ver mais
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Absolutely amazing, my first delivery came and the tub inside was broken. I took some photos and sent them an email and within 12 hours they'd replied and offered a full refund or a new batch. I opte... Ver mais
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The live food was fresh and lived for along time , I had an issue with the delivery of my frozen produce due to the delivery company. It was sorted out promptly and resent straight away
I am so impressed by reptiles by post ! I am a new owner of a bearded dragon and ordered live food and some other essentials - I couldn't make up my mind and made multiple edits to the order which cau... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Reptiles by Post is a trusted small family-run business specialising in providing high-quality fresh livefoods, frozen foods and everyday reptile supplies. Whether you're a first-time reptile keeper or a seasoned enthusiast, we are dedicated to providing everything you need to keep your animals happy and healthy. We carefully hand pack all of our orders and offer delivery from trusted couriers like DPD & Royal Mail to ensure they arrive safely and on time. Customer satisfaction is our top priority; we pride ourselves on offering expert advice, fast and reliable delivery time scales, and top-tier live and frozen foods.
Reptile Livefoods
Escrito pela empresa
- Always Fresh, Always High Quality
- We ship only the best livefoods, which are guaranteed to arrive in excellent condition from as little as £1.99 a tub!
Our Livefood Promise
Guaranteed to arrive alive!
We guarantee that all live food will arrive in excellent condition, as specified in the product description. To ensure you receive the correct quantity, we intentionally pack extra into each tub.
While rare, if you receive any insects that do not meet our high standards, simply contact us with a photo of the affected items. We are committed to resolving any issues promptly and ensuring your complete satisfaction.
Informações de contato
Reino Unido
- info@reptilesbypost.com
- reptilesbypost.com
Fresh, High Quality Livefoods
4,6
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Haven't managed to order for a good…
Haven't managed to order for a good while until I had my daughters 2dragons Home and when I did I ordered straight away and again same as the years I have used them beforehand still amazing and as perfect as they were last time not so long ago,veryvery happy,prices are not to bad for what I always need to get/buy but again understandable there service if you like is fabulous 100,000% recommend this company❤️
3 de setembro de 2026
Resposta da Reptiles By Post
Thank You, Angela
Arrived quickly and well packed really…
Arrived quickly and well packed really pleased with my order thank you
22 de setembro de 2026
Resposta da Reptiles By Post
Thank You
You were 1 whole day late so i had to…
You were 1 whole day late so i had to take another day of work and losing a days pay when i had called on the day it was meant to be delivered and was lied to being told it would be delivered on that day which it was not
28 de setembro de 2026
Resposta da Reptiles By Post
Hi John, we do not believe this to be true. Your order was delivered within the timeframe stated on our website, at checkout, and your order confirmation email. You ordered on Saturday, we dispatched on Monday, and it was delivered on Tuesday.
Our dispatch schedule can be found here for future reference: https://reptilesbypost.com/pages/delivery-information
Regarding your claim that you were "lied to", we have checked our system and cannot find any previous correspondence with you, and we do not have a customer service telephone number, so it is not possible that you called us.
Placed my first order and will…
Placed my first order and will definitely use again, got emails to say all about the delivery and left a note to say where to put it, very happy
28 de setembro de 2026
Resposta da Reptiles By Post
Thank You, Melanie
Resposta da Reptiles By Post
Thank You, angela
Poor
Poor. Delivered left doorstep even though says. Delivered to garage to which i dont have. Contacted told to. Report to police. Get crime. No as if police not got enough to deal with than poor delivery. And. Stolen So fone ghat sent pictures of item. Whrre was left slso. Delivery proof of where they said had left it. And didnt ad. Dont have garage 🙄😳 to now be told waiting to hear from delivery driver. Why. Ehy. Waiting to hear from delivery driver driver sent all details. Had to go out yesterday to buy this item again waste time money ordering grom here in first place
28 de setembro de 2026
Resposta da Reptiles By Post
Hi Penny,
We’re very sorry to hear that you’ve reported your delivery as stolen.
As with any business, we do need to investigate reports of missing or stolen parcels before issuing a refund. We advised you to report the theft, as this is a crime that should be reported to the relevant authorities, and we have also contacted the delivery company to request further information so we can establish what happened to your parcel and, hopefully, locate it and get it to you.
Unfortunately, we’re unable to issue an immediate refund based solely on a report that the parcel has been stolen. We have to follow a fair investigation process to protect both our customers and our small business from potential fraudulent claims.
Resposta da Reptiles By Post
Thank You, trish
Great communication and quick delivery
Great communication and quick delivery. Loads of isopods of different sizes so perfect. Very happy.
28 de setembro de 2026
Resposta da Reptiles By Post
Thank You, Julie
Plenty of communication and delivery…
Plenty of communication and delivery was on time and quick
28 de setembro de 2026
Resposta da Reptiles By Post
Thank You, dionne
Very well packaged and sent quickly
Very well packaged and sent quickly. Used a good courier as well, no Evri crap. Thank you ☺️
28 de setembro de 2026
Resposta da Reptiles By Post
Thank You
Resposta da Reptiles By Post
Thank You, Lady Phyllis
As always
As always, customer service is brilliant, and the crickets are super healthy. What's not to love?!?
25 de setembro de 2026
Resposta da Reptiles By Post
Thank You, Susan
Resposta da Reptiles By Post
Thank You, Alice
Resposta da Reptiles By Post
Thank You, david
Resposta da Reptiles By Post
Thank You, josh
Only 2 adult locuts were alive I’ve had…
Only 2 adult locuts were alive I’ve had years of deliveries of adult locust from another company and always alive, I changed company for more variety and they arrived with only 2 Alive . I needed to swiftly resource food to replace and was left out of pocket after several emails I was refunded but not for postage! Ended up spending well over what I could afford
18 de setembro de 2026
Resposta da Reptiles By Post
Hi Maria, we’re sorry to hear that you were disappointed with your order.
Your order of adult locusts was left in a safe place outdoors. As explained at the time, adult locusts are particularly sensitive to temperature and environmental conditions, which may have contributed to their loss.
As a gesture of goodwill, we offered to send a replacement of XL locusts, which are generally hardier. Unfortunately, you declined this offer, so we proceeded to issue a full refund for your order.
We’re sorry that your experience was not as expected and appreciate your feedback.
Great experience
Was nervous as I hadn't ordered live food online before but it arrived in perfect condition and in an extremely timely manner. Will most certainly be back.
24 de setembro de 2026
Resposta da Reptiles By Post
Thank You, Conor
Great service
Great service. Quick delivery. Well packaged. My Leo loves the roaches!!
17 de setembro de 2026
Resposta da Reptiles By Post
Thank You, Pedro
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