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ReSupply Avaliações 

22.403
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Re Supply was simply a contractor for a junk hauler. It might be less expensive to simply contract a junk hauler on your own so you don’t pay a middleman. The original quote doubled at pick up and the... Ver mais

Avaliado com 5 de um total de 5 estrelas

Brendan and Emanuel were super kind and worked safely and efficiently! They easily took the extra large items we had, and they were so enthusiastic explaining their company philosophy about how these... Ver mais

Avaliado com 5 de um total de 5 estrelas

The movers arrived on time, were neatly dressed, polite, and efficient. They were knowledgeable about which items were donatable, and which items (such as an old mattress) needed to go to the dump.... Ver mais

Avaliado com 5 de um total de 5 estrelas

Brad and Denise with Chuckin' Junk were excellent! They are very professional, polite and very timely. Their attitude was over and beyond the call of duty. This LLC is a definite asset to the sub c... Ver mais

Detalhes da empresa

  1. Centro de Doações
  2. Serviço de Entrega

Sobre ReSupply

Escrito pela empresa

ReSupply is a Veteran-founded company that partners with nonprofits across the country to provide convenient, affordable, full-service donation pickups for their donors. We pick up when nonprofits can't. Our vetted pickup teams collect items that are clean, usable, and in good condition, often within 24 hours, from anywhere in your home, and deliver them directly to a local partnered nonprofit to support their mission and be reused. Learn more about our story and mission at resupply.com.

To date, because of generous donors, ReSupply has kept over 80 million pounds out of landfills and delivered over $90 million in resources to our nonprofit partners. Founded in 2015, ReSupply holds official partnerships with more than 3,000 nonprofit locations across 48 states, including housing organizations, furniture banks, animal welfare groups, and community thrift programs.

What we pick up: furniture, couches, mattresses, appliances, clothing, dressers, office furniture, and household goods. Explore all of our services.

Where we serve: donation pickups are available in communities across 48 states, including Boston, Chicago, Los Angeles, New York, Philadelphia, Phoenix, and Saint Louis. Find your area on our locations page.

Scheduling is simple: book your donation pickup online at donate.resupply.com or call (765) 436-6283. Our team is available 9am to 8pm ET, 7 days a week. See what donors say on our customer reviews page, and give your furniture, clothing, and household goods a second life in your community. It's Giving Made Simple.

Follow ReSupply: Facebook, Instagram, LinkedIn, YouTube, and TikTok.

How ReSupply works

Escrito pela empresa

Schedule your donation pickup today
Book online 24/7 at donate.resupply.com or call 7654-DONATE, available 9am to 8pm ET, 7 days a week.
We pick up from anywhere in your home
Our vetted pickup teams collect furniture, clothing, appliances, and household goods that are clean, usable, and in good condition.
Your donation supports a local nonprofit
Items are delivered directly to one of 3,000+ nonprofit partner locations across 48 states to be reused and support their mission.

Every donation is documented

Tax receipt with every pickup

You receive a donation tax receipt for every completed pickup, so your gift is documented for tax season.

Informações de contato

Promotion box for ReSupply

We pick up, so you can give back

Donation pickups from your home, delivered to local nonprofits

4,6

Excelente

O TrustScore é 4.5 de um total de 5

22 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as avaliações

(22.403)

15.656 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Do not do business with this company

Do not do business with this company! They don’t communicate with drivers and it’s impossible to talk to anyone after time scheduled and nobody showed up. Then they try to resend someone but it was too late. I needed help yesterday! Terrible communication and I better get my refund never pay anything to be put on the schedule!!!

25 de julho de 2026
Avaliação não solicitada
logotipo da ReSupply

Resposta da ReSupply

We sincerely apologize for the complete lack of communication and for the scheduled service not being completed as expected. It's truly unacceptable that no one showed up and that you were unable to reach anyone for assistance when you needed it most. We understand your frustration and regret that we failed to provide the timely help you required.

Avaliado com 1 de um total de 5 estrelas

A day late, and overcharged. Still waiting for resolution.

Paid for priority pickup. Driver did not show up on day/time they were scheduled to. When they showed up the next day, I was overcharged. Tried reaching out multiple times to resolve dispute (with photos, receipts, language from their website etc.), but and ended up having to report with credit card company because of their inability to reconcile.

14 de julho de 2026
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Resposta da ReSupply

I am so sorry to hear about the difficulties you experienced with your priority pickup, the overcharge, and the subsequent challenges in resolving the dispute. It's truly regrettable that you had to involve your credit card company and that our support team did not handle the situation appropriately. We are committed to improving our service and communication.

Avaliado com 2 de um total de 5 estrelas

A little precarious…

The two gentlemen were very nice and communicated well regarding their arrival time. However, I had a large China closet to donate which one of the men started to drag across the hardwood floor. I asked him not to do that, as it would scratch the floor, and asked if he had furniture gliders. He didn’t seem to know what they were. I gave them furniture, gliders, and luckily, I had a moving company at the house at the same time to give me an estimate for my move. The gentleman from the moving company graciously assisted the two resupply men to get the China closet out of the house and into the truck. If he had not been here to help, I don’t think it would’ve gone as well.

20 de julho de 2026
logotipo da ReSupply

Resposta da ReSupply

Mary,
We appreciate you taking the time to share your experience with us. We're glad to hear our team communicated well regarding their arrival. However, we are concerned to learn about the issue with your hardwood floor and the lack of familiarity with furniture gliders. We are also grateful to the moving company for their assistance. We are reviewing our training procedures to ensure our team is better equipped and more mindful of protecting customers' property during item removal. Your feedback is invaluable as we continuously work to improve our service.

Avaliado com 4 de um total de 5 estrelas

The two men were friendly and helpful

The two men were friendly and helpful, but it is a shame that we need to pay to be able to donate furniture and items. I am unsure if it’s worth donating anymore when even charity comes with a price. And the prices are not reasonable.

21 de julho de 2026
Avaliado com 5 de um total de 5 estrelas

The crew arrived in the time window and…

The crew arrived in the time window and picked up the TV and loaded it without damaging anything. Payment was easy although a bit expensive.
There was too many emails and texts which became confusing and redundant as to which ones were important or not. Thanks

21 de julho de 2026
Avaliado com 1 de um total de 5 estrelas

I waited all morning for a pick up

I waited all morning for a pick up. I finally had to call the company only to get an email informing me there were no drivers available in my area to pick up. Why the hell did they not call me or better yet just tell me they could not come. I wasted a whole morning. Very disappointed in this company .nobody should use them

25 de julho de 2026
Avaliação não solicitada
logotipo da ReSupply

Resposta da ReSupply

Cathleen,
We sincerely regret the inconvenience and frustration caused by the lack of communication regarding your pickup. We understand how valuable your time is, and we are truly sorry that your morning was wasted. We are reviewing our procedures to ensure such situations are handled better in the future.

Avaliado com 1 de um total de 5 estrelas

Unresponsive service after failed pickup

I scheduled a pickup to go to Goodwill, at no charge. A driver picked up five bags of nice clothing. He couldn't find the address of Goodwill,so he left the bags on the sidewalk in front of our house. I have been trying for two days to reschedule at no fee and I'm getting g the runaround. No one called me as repeatedly promised. Every time I contact someone I have to start over. Now I'm told they can't arrange a free pickup. This is their problem, and they should fix it.

22 de julho de 2026
Avaliação não solicitada
logotipo da ReSupply

Resposta da ReSupply

L I,
We are truly sorry to hear about the issues you experienced with your pickup and the subsequent difficulties in rescheduling. It's concerning that the donation was not completed as intended and that you've been given the runaround. We've recently launched our courier pickups with a partnership with Uber and we are still working on improving our integrations to ensure drivers have all required info. We understand your frustration and are looking into this matter.

Avaliado com 2 de um total de 5 estrelas

I thought the furniture was being…

I thought the furniture was being donated to a good cause. And did not learn that it was being sent to recycling until the move was in place. Some drawer was left behind when the china cabinet was taken apart. They did not have all the proper tools. The cost seemed high for the service.

22 de julho de 2026
logotipo da ReSupply

Resposta da ReSupply

We sincerely apologize for the miscommunication regarding the donation of your furniture and the issues you experienced during the service. We understand your frustration about the item left behind and them not being prepared with proper tools. Your feedback about the cost and overall experience is valuable, and we are truly sorry for falling short of your expectations.

Avaliado com 3 de um total de 5 estrelas

The time given was for 8-12

The time given was for 8-12, so I got up early to be ready for move. Around 10 I received a message that the time had changed to 12-2.
The men arrived with mud on their shoes and we had to clean the stairs. They asked me for booties to cover their shoes; I gave them socks to wear over their shoes. Their manager should supply booties.
The movers themselves were very good and professional. My problem was with staff and booking process. I also had a quote for $150 but the price was changed to $200. I told the booking staff that it was a queen size sleeper sofa but then at time of pickup I was told that because it was a sleeper sofa there was a charge to clean mattress. This should have been mentioned at booking process.

22 de julho de 2026
logotipo da ReSupply

Resposta da ReSupply

Barbara,

We appreciate you taking the time to share your experience. We sincerely regret the scheduling changes and the inconvenience this caused. We are also concerned to hear about the issue with the movers' not being prepared with booties and the unexpected charges. We are reviewing our booking procedures to ensure all details, especially regarding sleeper sofas and potential additional costs, are clearly communicated upfront. We value your feedback and are committed to improving our services.

Avaliado com 1 de um total de 5 estrelas

Would not recommend yo anyone

Would not recommend to anyone! Donating and pay almost $200.00 for 1 dresser with a mirror..and a $8.00 processing fee. No customers service phone number..beware! They don't deserve zero stars+

20 de julho de 2026
logotipo da ReSupply

Resposta da ReSupply

Tiki,
We are truly sorry to hear about your disappointment with your recent donation and the associated fees. We understand your frustration regarding the customer service contact options. We are actively working to improve our processes and appreciate you bringing this to our attention.

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