Revel Systems Avaliações 

Excellent experience , very professional and punctual

Great system real time system , software is easy to use with my employee.

I just called couple weeks ago to fix our system and we couldn't fix that over the phone and finally I asked to send someone to fix that but the gentleman over the phone told me it takes couple weeks to send someone to fix the systems. I believe based on my experience with other companies something like this should fix so quickly.
Also I'm offering you to add some more tools like: As a manager sometimes I have some massages for employees and I want to let them know before they start to work and that would be great if they get the massages at the clock in time (focus pos system has this option)

Revel is a top-notch service that has thought through how to streamline and simplify business needs for POS, Inventory Management, Employee Management, and CSM. I shopped around several companies and products looking for a fully customizable solution for the aforementioned needs, and REVEL delivered all of them in one suite. Josh Goodman was helpful, friendly, knowledgeable, and transparent. They are doing a great job at taking a complicated process and making it as easy as possible on the business and business owner. I firmly believe our investment will help us grow our business by being more efficient and informed.

We are new to Revel and hope everything goes well. After the initial purchase, we were flooded with different emails and timelines are longer than told when purchasing. Would be nice to have more personal interaction for onboarding.

High quality product, talented salesperson/ppl and well branded.

**update 3/30/18** Apparently they still have some issues to work on in the communication dept. Its been two weeks since they last updated me on the progress of our project. Three emails have gone unanswered and there has been no progress that I can detect. I am torn here because the system functions quite well and I have been happy with the functionality. Revel could be great if only they could solve their customer service issues.
**original review**Revel is an awesome POS, I love the fact that it has all of the functionality anybody could need all in one place. Why only 4 stars? There have been some communication issues that required me to rattle some cages to get results. I would not hesitate to recommend this system to anyone and feel that some of the issues I have experienced are being addressed.

I researched several POS systems before making the final decision to go with Revel when I started my business almost one year ago. I am happy to say it was a great decision! I had an excellent experience from the first demo to backend set up and training, integration with credit card processing (Thank you Rob!) and software upgrades etc... The system is reliable, and super user friendly and the customer service team is top notch. Everyone I have spoken with is competent and courteous and they keep you updated on other services that help build your business. So glad to have them in my corner!

Love your system. Makes checking out customers easy. When we have had to call, our issues have been resolved the same day.

If possible, would like to make a recommendation. Many of our customers don't wish to have a receipt after a credit card transaction. Can we have a "no thanks" option added?

A good system with a few issues by far and away better than some other iPad pos systems.

I love how revel systems is easy to operate and how the system makes the reports for you and are easily accessible. I also enjoy the pricing of The product. They do not have fees for the usage of the product. which is great because they show that the product is made for their clients. Their customer service is great too. They are very attentive and they show that they care about the growth of your business. I would definitely continue to grow with Revel Systems.

They have been very responsive in getting back to me and addressing my concerns.

ABSOLUTELY THE WORST SYSTEM I HAVE EVER USED. ALOHA WAS BAD, THIS IS A THOUSAND TIMES WORSE

Great support staff! Thank you!

Excellent system with great customer service.

Initially spoke with Revel Systems on 1/2/18 and explained my system requirements and required completion date of 1/19/18. I was assured everything would be installed on time by Mollie. I submitted all of their documents when asked to and got 1 email from my representative Timothy. Hardware was sent & I paid the full amount for the system then stopped getting responses from Revel Systems. My local representative Timothy did not respond to my emails and Mollie said there was nothing she could do to get my system installed on time. They claimed that I left a document incomplete when their document had a glitch where 1 of the 100+ fields I was required to fill was incorrect and that’s why my system wouldn’t be installed in time.

After losing business at our big grand opening event because we didn’t have said POS system, I respectfully asked for a refund and return shipping labels for the unopened hardware. Mollie said it was out of her hands and I needed to email “cancellations” and talk with Timothy but neither email address was answering me. Now I’m stuck in my startup business out over $3000 and still no response 9 days later. I am writing this review to try to get some attention at the company to fix this situation.

I see your response below and still have not received any information on how to return equipment and part ways with Revel.

So far I have had Revel in my store for a week. Unfortunately I have had to run Revel live without much training or support, but that was due to an issue with my last POS system and the need to jump into Revel feet first. So far the system itself has been great. The sales team and the training team have been super, with the very limited time that I have had with them while the try to bend their schedules to fit mine with this quick on boarding. The issue so far has been with the support side of my setup. The staff from support have been kind and sound knowledgable, but either there is a lack of updated knowledge on their end or there is an issue with the management terminal pushing changes to the iPad setup. I spend 5 hours in total on the phone with level's 1, 2 AND 3 trying to get my integrated payments system to work, only to finally have a 5 minute call with my Project Manager, who set it up in 2 minutes. Currently I am still having issues with the setting up of my Loyalty Rewards program, only to have my hour and a half phone call with support pushed to a level 2 rep, who was then more concerned that I was on my home iPad trying to test the service at 1:30am than at my work iPad. Hopefully after my full training I will know more about their system to navigate the product without the need to spend hours upon hours on the phone with the support line to implement settings.
UPDATE:
It turns out a lot of the problems that I was having on my end were not my issue at all, but due to the rushed(in my case of changing from Vend last minute) and DNS server settings not being set properly by support. This was fixed by my project manager.
With the amount of options that Revel has within the Management Console it is hard to figure out if you have all of the settings you are looking for turned on, which makes the software hard to use. That is not to say that it is bad software, or that it wont do what you want it to. It will do just about anything, but you need to know where to look to find it. Searching for key words has been a life saver. You can add different coins to the end of day cash out, as the default is(in Canada) is only to count down as low as Loonies. You can add Quarters, Nickels and Dimes....if you knew to look.
There were still many issues that were not solved until going through the Management Console training, because of the settings not being turned on from the Admin(Revel only) side of the software. I wanted to add product images on my Customer Display Software, which I had turned on, but wouldn't actually work because that function was not turned on by Revel. The hours of searching and watching videos on the Revel University website have been great in the most part, but it is frustrating when it turns out that you have done everything in your power, and the level 1 Support people say the same, only to find out through your Project Manger or higher up support that they forgot to turn on your paid features. Make sure that they turn on everything for you, the software works great at that point.

Revel is always keeping up with new features and really hears what we, their customers, have to say and suggest about the software.

Always helpful and can answer our questions.