Revixcare Avaliações 

143
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

The item (knee sleeve) was not satisfactory for me. It doesn't not stay in place. I sent back the item and they gave me a wrong address, Post Canada is sending me back the parcel. They don't want to... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

After a full hip replacement was looking for a solution at home (not renting the full leg ice/electrical machine from the hospital). The hip ice pack had been brilliant. Can be applied directly to the... Ver mais

Avaliado com 5 de um total de 5 estrelas

We ordered the extra large ice pack for back pain relief for our son after my husband had been gifted one for his back pain and was helped greatly to relieve the pain and be allowed to do things he ot... Ver mais

Avaliado com 5 de um total de 5 estrelas

After Achilles surgery looked for a similar cold pack that the Physical Therapist uses. The Revixcare extra large one is the only thing that came close to coldness and size to entirely wrap my calf. S... Ver mais


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

143 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

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4,4

Todas as avaliações

(143)

31 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

It doesn't stay on my shoulders and…

It doesn't stay on my shoulders and neck areas as one would expect. Needs straps to position it better.

3 de junho de 2025
logotipo da Revixcare

Resposta da Revixcare

Thank you so much for your feedback! The Revix neck ice pack is designed with a contoured shape and generous dimensions (25.66" x 9.84" x 5.31") to cover a large portion of the neck and shoulder area. However, we understand that fit and comfort can vary from person to person. Your suggestion about adding straps for better positioning is very helpful—we’ll definitely share it with our product team for future improvements. We’re always working to enhance our design, and your input makes a big difference. Thank you again for your support!

Avaliado com 1 de um total de 5 estrelas

I bought 4 masks on line for your…

Do you have a email. I sent a complaint by email already. I hate when people scam products it’s not fair to the company or consumers

3 de junho de 2025
Avaliação não solicitada
logotipo da Revixcare

Resposta da Revixcare

We’re very sorry to hear about your experience and truly understand your frustration. However, we couldn’t locate any order under your name in our system, and it appears the purchase may have been made from a different website that is not affiliated with us.

We do not sell face masks and currently only offer cold and heat therapy products through our official website. Could you kindly provide us with your order number or a screenshot of the transaction? This will help us confirm whether the purchase was indeed made through our store.

Please reach out to us at support@revixcare.com — we’d be happy to assist and help you clarify the source of the issue.

Avaliado com 4 de um total de 5 estrelas

What makes this company great

What makes this company great is their customer service and product warrantee.
I had a problem with the item I ordered. Although, I no longer had the original packaging, they refunded the full amount of my purchase.
I will recommend Revix to others.

3 de maio de 2025
Avaliação não solicitada
logotipo da Revixcare

Resposta da Revixcare

Your recommendation means a lot to us — thank you for your support!

Avaliado com 2 de um total de 5 estrelas

Free offer was not honored

There was an offer for free additional pads.
None were sent
The overall experience was more expensive than I had calculated with the order. The cost would have been acceptable if the free pads had been included

16 de abril de 2025
logotipo da Revixcare

Resposta da Revixcare

Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn’t meet your expectations.

Regarding the free pads you mentioned — we currently don’t have any active promotions offering additional pads, and there’s no mention of such an offer on our product page or instructions. We also didn’t receive any message from you about this issue, and we would have been more than happy to help if we had known.

As for the pricing, we understand your concern. Our product pricing reflects the quality materials and care we put into each item, and we always aim to provide good value through long-lasting, effective products.

That said, we’d love the opportunity to understand what may have led to this misunderstanding and find a way to make things right. Please feel free to contact us directly at support@revixcare.com — we’re here to help and would appreciate the chance to turn this around for you.

Warm regards,
Revixcare team

Avaliado com 1 de um total de 5 estrelas

You shipped from Amazon

You shipped from Amazon. I placed the order with you. I was impressed that your customer service already responded to my frustration. Won’t be returning. Cheers, Don

14 de abril de 2025
logotipo da Revixcare

Resposta da Revixcare

Thank you for your honest feedback, and we really appreciate you recognizing our customer service team's response.

We understand your surprise regarding the Amazon packaging. While most of our orders are shipped via UPS or USPS, in some cases we do use Amazon's warehouse to ensure faster and more reliable delivery—especially when it's the best option to get the product to you quickly.

That said, we take your comment seriously and will work on improving transparency around our shipping methods. We’re glad you gave us a chance, and if there’s ever anything we can do to make things right in the future, we’d be happy to help.

Avaliado com 5 de um total de 5 estrelas

Perfect Design for Comfort & Effectiveness

A dear relative has rheumatoid arthritis that causes significant pain and discomfort in her shoulder. Her rheumatologist shared that she should ice the affected shoulder - especially at night when she was experiencing pain. The issue: to comfortably ice the shoulder at night prior to bed, my relative was placing a flat ice pack on her bed and then laying on it with her affected shoulder in a position which I expect caused more pain than the ice pack may have relieved. Then I found the Revixcare Shoulder Ice Pack Rotator Cuff Cold Therapy, Ice Packs Shoulder Wraps for Pain Relief. Not only does the ice pack allow my relative to more efficiently ice her shoulder but she can comfortably lay on her back--keeping pressure off of the shoulder--and not compromise a comprehensive icing session. Thank you Revixcare for such an ingenious approach to designing a shoulder ice pack.

5 de fevereiro de 2025
Avaliado com 5 de um total de 5 estrelas

my mistake



i need to return because i ordered the ice pack. i wanted the warmer. i saw my mistake at the last minute and have not yet figured how to return.

3 de fevereiro de 2025
logotipo da Revixcare

Resposta da Revixcare

Thank you for sharing your review, and we truly apologize for the situation you've encountered. We didn’t receive your email about the return, and we believe it might have been filtered into our spam folder due to mass emails or possibly a network issue. We sincerely apologize for any inconvenience caused.

We highly value your case, and we want to make things right. We have sent you the solution in this case.

If you’re looking for any recommendations for heating pads, please feel free to reach out. We offer a variety of heating pads designed for different body parts and currently have some great discounts available. Nice to check our heat therapy collection page: https://revixcare.com/collections/heat-therapy

Thank you for your understanding, and we’re here to assist you with anything you need.

Avaliado com 5 de um total de 5 estrelas

Website is easy to navigate

Website is easy to navigate. Your team reached out to me when the item I ordered wasn't available and gave me another option. The item arrived in a timely manner. The price is quite reasonable. I love my heat/cold pad. I've used it everyday

7 de janeiro de 2025
Avaliado com 5 de um total de 5 estrelas

Speedy, thoughtful service

I had received notice from USPS that my package had been delivered, when it had not been. I reached out to Revixcare, and received a response within 12 hours, and a replacement within 24 hours.

Even though it was not their fault the item was missing, they still replaced it at no additional charge to me.

Revixcare went above and beyond!

The product itself is also great--the quality of craftsmanship and the generous sizing make these icepacks exactly what I need for my aching knees.

19 de dezembro de 2024

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