Revolution Laundry UK Avaliações 

437
O TrustScore é 2 de um total de 5

2,1

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I used the washing machine at the Revolution Laundry near Morrisons in Wednesbury to wash a duvet and two small pillows. I only discovered after I had closed the door and started the washing cycle... Ver mais

Avaliado com 1 de um total de 5 estrelas

Inept problem resolution. My washing stuck in a machine and they offer 24 to 48 hour engineer recovery service. Guess what your washing will smell like after that. Stay away Confirmed by... Ver mais

Avaliado com 1 de um total de 5 estrelas

Had a terrible experience first time using this service cost me £42 to wash & dry 2 black bags full i found that super expensive i personally wouldn't recommend... there is so many unemployed in the a... Ver mais

Avaliado com 4 de um total de 5 estrelas

I used the washer/dryer in Kelso before it was removed {where did it go??!} It was great to wash duvets & king size bedspreads etc. Thought it was very reasonably priced for the convenience vs dry cle... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de lavanderia

Escrito pela empresa

Revolution Laundry is redefining the laundry experience. As of 2020, there are less than 600 launderettes throughout the entirety of the UK. Answering the market’s ongoing need for convenience and control over washing larger bulks and bigger items, Revolution Laundry is the only laundry service that is able to put the power of washing back in the customer’s hands. Revolution machines offer rapid solutions for customers on the go, delivering consistently perfect washes through its 9kg and 20kg drums; perfect for clothes, duvets and cushions. Every machine provides eco-friendly solutions through optional solar panels, automatic light sensors that turn off and on depending on customer vicinity, and free eco-friendly detergent included in each wash. As well as washing, the dryer provides options for your laundry depending on temperature and material type. Aligned with the company’s wider mission of Making Easy work of everyday tasks, Revolution Laundry machines are designed to automate as much of the process as possible. If a customer leaves their laundry unattended, the machine will remain locked until the time has elapsed. A free of charge text reminder is also sent to the customer’s device a few minutes before the wash has finished, and payments are easier than ever with machines now accepting contactless payment.


Informações de contato

2,1

Ruim

O TrustScore é 2 de um total de 5

437 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,1

Todas as avaliações

(437)

28 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Shocking z first one I went to says…

Shocking z first one I went to says open 24 hours but the premises they are on closes early as 5pm . Second one I went too power fit out start of wash now I've got no clothes and wasted £11 plusnfiel going there.

Don't bother shite!

24 de novembro de 2024
Avaliação não solicitada
logotipo da Revolution Laundry UK

Resposta da Revolution Laundry UK

Hi

We are very sorry to hear that you have had a negative experience.

Some of our machines are dependent on the hours the site is open and this information is given on our website.

If you need further assistance, our customer service contact number is - 0800 208 1299

You can contact us using our online live chat service - https://help.megroup.uk/help/speak-to-someone

Alternatively, you can email our customer service team at callcentre@me-group.com or contact the team through WhatsApp +447768926474

Our team at Revolution Laundry is committed to assisting you promptly.

Avaliado com 1 de um total de 5 estrelas

Honteux … 3 fois que je paye et 3 fois…

Honteux … 3 fois que je paye et 3 fois que le sèche linge de sèche pas du tout ( sur trois ville différente),
Lorsqu'on appelle ont nous dit "remboursement entre 3-6 semaines"
Au bout de 2 mois rien du tout,
Arnaque a 100%

18 de agosto de 2024
Avaliação não solicitada
logotipo da Revolution Laundry UK

Resposta da Revolution Laundry UK

Dear Customer

You have left a review for Revolution Laundry UK.
We operate machines in the United Kingdom.

If you have not used a machine in the UK we would really appreciate it if you would remove your review, Thank you.

Avaliado com 5 de um total de 5 estrelas

Used the machine in Whitley bay

Used the machine in Whitley bay, it was available on a Sunday afternoon which was great for me, I was washing a mattress topper, so large machine was perfect. My item is clean and smells great. Very pleased to have found this resource.

24 de novembro de 2024
Avaliação não solicitada
logotipo da Revolution Laundry UK

Resposta da Revolution Laundry UK

Thank you for your feedback, Glenda.

Avaliado com 1 de um total de 5 estrelas

Very bad service they says detergent…

Very bad service they says detergent includes but no detergent comes out automatically and cloths not clean after wash . Also someone put carpet on wash in the big machine when its finished he didn’t come to collect so we had to wait 45 more mins for that . After all this is waste of money dont waste your money

14 de novembro de 2024
Avaliação não solicitada
logotipo da Revolution Laundry UK

Resposta da Revolution Laundry UK

Hi Mehrajul

Thank you for your feedback.
We are very sorry to hear that you have had a negative experience.

Please get in contact with us through email at callcentre@me-group.com

You can also speak to a member of our customer service team through webchat or WhatsApp from the online customer help page on our website https://help.megroup.uk/ or by calling our Revolution Laundry contact number 0800 208 1299.

Once again please accept our sincere apologies for any inconvenience this may have caused you.
We hope this does not deter you from using our machines in the future.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Avaliado com 1 de um total de 5 estrelas

Im working at the HPC Nuclear Power…

Im working at the HPC Nuclear Power Station in the Somerset area and I’m allocated at Brean Sand Campus and I’ve been using Revolution Laundry UK for a while now, but the experience has unfortunately been quite disappointing. While the concept of accessible, self-service laundry stations is fantastic, the frequent breakdowns are a major drawback. It seems like almost every other week, at least one machine or all of them is out of order, which leaves me scrambling to find a working option or, worse, wasting a trip entirely.
When the machines do work, they’re convenient and efficient. However, the poor maintenance and lack of consistent functionality make it hard to rely on the service. Additionally, reaching customer support for quick fixes or information on machine status isn’t easy, which adds to the frustration. It would be incredibly helpful if they invested more in regular maintenance and had a system for real-time updates on machine availability .
Overall, Revolution Laundry UK has potential, but until they address the ongoing reliability issues, it’s hard to recommend it as a dependable choice for laundry needs.

15 de novembro de 2024
Avaliação não solicitada
logotipo da Revolution Laundry UK

Resposta da Revolution Laundry UK

Hi Abi
We appreciate you taking the time to provide your feedback.
Please be assured that all our machines undergo regular servicing and routine checks. However, as with any automatic equipment, unexpected breakdowns can occasionally occur. Unfortunately, the machines at the Hinkley campus experienced multiple faults over the past couple of months. We sincerely apologize for any inconvenience this may have caused. I am pleased to inform you that our dedicated engineering team has addressed these issues, and the machines are now fully operational.
We also pride ourselves on fast, efficient customer service so I am also sorry to hear that you had difficulty contacting the customer service team.

Our customer contact information should be provided on the machine. Please get in contact with us through email at callcentre@me-group.com

You can also speak to a member of our customer service team through webchat or WhatsApp from the online customer help page on our website https://help.megroup.uk/ or by calling our Revolution Laundry contact number 0800 208 1299.

Once again please accept our sincere apologies for any inconvenience this may have caused you.
We hope this does not deter you from using our machines in the future.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Avaliado com 4 de um total de 5 estrelas

Does exactly what it says (almost)

Used a few times due to size of blankets etc.

Machine didn't finish cycle on 1 occasion, issue reported & refund sent instantly.

Won't put me off using again.

7 de novembro de 2024
Avaliação não solicitada
logotipo da Revolution Laundry UK

Resposta da Revolution Laundry UK

Hi Will

We're grateful for your review! It's wonderful to hear about your laundry service experience. Achieving 5-star service is our goal at Revolution Laundry, and your feedback serves as a valuable guide in reaching that target.

Avaliado com 5 de um total de 5 estrelas

Very helpful when contacting the company

I went to use my local machine and it said no cash or credit card payments so I contacted the company to report that it wasn't working and had an almost immediate reply from Lucy at the company telling me an engineer would be out to fix it as soon as possible.

30 de outubro de 2024
Avaliação não solicitada
logotipo da Revolution Laundry UK

Resposta da Revolution Laundry UK

Thank you for your review and rating Paul.

Avaliado com 5 de um total de 5 estrelas

My washing machine broke a few months…

My washing machine broke a few months ago, so I started to use Revolution Laundry , the machines are huge and I get a weeks worth of washing washed and dried in less than 2 hours. This helps so much in the winter months if you don't have a dryer at home plus saves having lots of clothes hanging up in the house. I still haven't got a new washing machine as I prefer using this service.
I had an issue one week with a machine and I contacted customer service online , it was easy to connect with someone and tell them what had happened. Denise was the lady who helped and advised me, I was super stressed as the washing machine had just stopped and the clothes were not done, and Denise waited with me on the chat until I made it to my next location to one of there machines , made sure the next wash was working and refunded me plus enough for another wash as the clothes weight had increased due to the water.
Not had an issue since then and continue to use the machines.
I would recommend using this service, even if you have a washing machine at home , take the load and try the dryer out, fresh hot bedding ,still warm by the time you get it home. Perfect!

11 de outubro de 2024
Avaliação não solicitada
logotipo da Revolution Laundry UK

Resposta da Revolution Laundry UK

Thank you for your feedback Hollie!

Avaliado com 1 de um total de 5 estrelas

Complete rip off

Complete rip off, went to do laundry at one of their facilities in Durness put in a £10 note expecting change but only tells you it won’t give change after you pay leaving you unable to cancel and no other signage to inform you that no change is provided. Complete rip off merchants go some where else.

23 de outubro de 2024
Avaliação não solicitada
logotipo da Revolution Laundry UK

Resposta da Revolution Laundry UK

Hi William

The machine at Croftycufts Durness is not owned by Revolution Laundry. You will need to speak to staff on site grerading your feed back as the machine is owned and operated by them.

Avaliado com 2 de um total de 5 estrelas

Beware

Beware - no help available. Laundry OK once I got it working, but BEWARE sign leads you to believe you can get telephone help, but when I tried, it was not a working number. Staff at the garage it was located at confirmed that they only have that same phone number and they can't get a connection either. Absolutely ridiculous and completely misleading.

22 de outubro de 2024
Avaliação não solicitada
logotipo da Revolution Laundry UK

Resposta da Revolution Laundry UK

Hi J Maxim,

We appreciate you taking the time to provide your feedback. We're sorry for any inconvenience you may have faced. Its possible staff on site my have provided an incorrect number. Our customer service contact number is - 0800 208 1299

You can contact us using our online live chat service - https://help.megroup.uk/help/speak-to-someone

Alternatively, you can email our customer service team at callcentre@me-group.com or contact the team through WhatsApp +447768926474

Our team at Revolution Laundry is committed to assisting you promptly.

Avaliado com 5 de um total de 5 estrelas

pas contente du tout.

pas contente du tout.
ma carte bancaire bébité 2 fois.
pour une machine à 8 euros.
donc cela me fais 16 euros pour le lavage d'une couette.
de plus j'ai appelé, on m'a répondu que je recevrais un SMS et toujours rien.
machine au super u de st Sébastien sur Loire

15 de outubro de 2024
Avaliação não solicitada
logotipo da Revolution Laundry UK

Resposta da Revolution Laundry UK

Thank you.

Avaliado com 1 de um total de 5 estrelas

Black marks all over washing

I’ve been to a few of these machines as I travel all over, and I’ve had to throw so many clothes, bedsheets,and towels away now as when I’ve taken them out the machines my white washings have black marks all over my them, please avoid these machines if you don’t want to end up with your washing ruined!

12 de outubro de 2024
Avaliação não solicitada
logotipo da Revolution Laundry UK

Resposta da Revolution Laundry UK

Hi Kerry

We appreciate you taking the time to provide your feedback.
We're sorry for any inconvenience you may have faced. To better understand and address your concerns, please reach out to us at callcentre@me-group.com with further details about your experience. Our team at Revolution Laundry is committed to assisting you promptly.

Avaliado com 1 de um total de 5 estrelas

Spin cycle left clothes soaking wet

Went and did a load of laundry in the large machine at the launderette in Nairn. Spin cycle definitely not working correctly. Clothes were soaked. Paid £11.

1 de outubro de 2024
Avaliação não solicitada
logotipo da Revolution Laundry UK

Resposta da Revolution Laundry UK

Hi Susan

Thank you for your feedback.
We are very sorry to hear that you have had a negative experience.

Please get in contact with us through email at callcentre@me-group.com

You can also speak to a member of our customer service team through webchat or WhatsApp from the online customer help page on our website https://help.megroup.uk/ or by calling our Revolution Laundry contact number 0800 208 1299.

Once again please accept our sincere apologies for any inconvenience this may have caused you.
We hope this does not deter you from using our machines in the future.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Avaliado com 1 de um total de 5 estrelas

I have had sooo many bad experiences…

I have had sooo many bad experiences with this company. Their machines are extremely unreliable. Their telephone staff also seem to not really care and told me to use another company instead of having the attitude that they will do better at making sure their machines actually work…

3 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

This company has to be investigated!!

This company has to be investigated!!. Took my laundry to Frenchay Park Rd bristol just now, paid £13 for the machine door to not be working AFTER I paid. Tried to call, nothing, tried an online chat 'out of office '( at 10am?). Going to consumer rights, plus every other media outlet I can think off. I only use the machine as mine has broken down. Should do a hand wash....get it together or sell the business to someone who can run it properly....scam

25 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great

Great. Took 3 huge blue ikea bags full of wet washing. 30 mins and £7 later all bone dry, fluffy towels, lovely. Haven’t used the washer yet (just the dryer) but I intend too for things like duvet covers etc. I only have a small terrace and hate wet washing drying everywhere, it takes days. Cheaper than my usual traditional launderette for drying too.

22 de setembro de 2024
Avaliação não solicitada
logotipo da Revolution Laundry UK

Resposta da Revolution Laundry UK

Thank you for your feedback Joanne

Avaliado com 1 de um total de 5 estrelas

Dryer not working!.

I went to the Revolution laundry site in Woodford (MUTX2). I washed my clothes then I could not dry my clothes as the option to dry was not available. So I had to go the Revolution laundry site in Romford (5UZN) to dry my clothes. It cost me £3.50 more as the dryer was not as good as the one at Woodford. I had to travel 9 miles to dry my clothes which is not ideal. I love the idea but it seems there are sometimes unnecessary issues.

5 de setembro de 2024
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais