In the Digital Age of instancy, you're taking far too long to process refunds. I assume it's because you have so many to get through given the frequency of machines being out of order. Fix one or t... Ver mais
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Veja o que dizem as avaliações
This facility was extremely useful to use while plumbing was being done at my house. Would definitely use again. Very cheap to use also, €6 for a wash & €3.50 to dry. Would be much more secure however... Ver mais
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Duvet wash was not clean. Only email receipt available and machine would not allow me key in my email. Rang the helpline three times & got no reply I will not be using your facility again or recomme... Ver mais
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Truly awful clothes came out smelling like a dead dog ,drier despite being on hot setting for 45 mins clothes very wet, exhaust vent from machine blowing ambient air, Never again, not what you need w... Ver mais
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Detalhes da empresa
Escrito pela empresa
Welcome to Wash.ME Ireland, formerly Revolution Laundry! We provide 24/7 outdoor self-service solutions conveniently located in the car parks of your local supermarkets, petrol stations, and shopping centres. 🧺 Self-Service Launderettes Offering 24/7 access to large-capacity, energy-saving, and rapid laundry machines. With over 600 self-service launderettes installed across Ireland, washing duvets, heavy loads, and daily laundry is fast and hassle-free. 🐶 Wash.ME Dog Wash Pamper your pup 24/7 from just €10 for a complete wash! Our dog wash stations include shampoo, conditioner, anti-parasitic treatment, rinsing, and warm drying. With our pause feature, you only pay while the wash or dry is actively running. Available at over 40 locations across Ireland.
Informações de contato
A4 Alexander House, Tallaght Cross East,, D24 CX9R, Dublin, Irlanda
- 014572121
- customercare@photo-me.ie
- revolutionlaundry.ie
2,5
Ruim
85 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 24 horas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very disappointing service – faulty dryers, dirty washing machines and no way to contact anyone
I use Revolution Laundry at Unit 1 Rainbow Way, Burbage, Hinckley, LE10 2FR, as I have no alternative for doing my laundry, so unfortunately I rely on these machines.
I have now had the tumble dryer display “REMOTE SERVICE” / “NOT IN SERVICE” three separate times after I have paid to use it. This is extremely frustrating when you have already put your washing through and are relying on the dryer being available.
I also recently used the 20kg washing machine, and my washing came out smelling absolutely horrible. The machines also don’t appear to be regularly checked or cleaned. On numerous occasions I have had to remove a large amount of pet hair from inside the washing machines before I can even use them. This is particularly unpleasant and not acceptable for a public laundry facility.
What makes the situation even worse is the complete lack of customer service. I have tried calling the contact number, but the call doesn’t even connect, and there appears to be no other straightforward way of contacting Revolution Laundry to report problems or request a refund. The inability to contact anyone is now a complaint in itself.
I appreciate that machines can occasionally break down, but when the same issue is happening repeatedly, machines are visibly not being maintained properly, and customers have no effective way of reporting problems or getting their money back, it is very disappointing.
Revolution Laundry really needs to improve the maintenance and cleanliness of these machines and, most importantly, provide customers with a reliable way to contact someone when things go wrong.
I hope someone from Revolution Laundry sees this review and gets in touch to address these issues.
2 de setembro de 2026
Avaliação não solicitada
Resposta da Wash.ME (formerly Revolution Laundry)
Hi Robyn, we’re very sorry to read about the repeated issues you’ve experienced, especially when you rely on these machines for your laundry. We understand how frustrating it must be.
Wash.ME UK and Wash.ME Ireland are separate subsidiaries of ME Group and have different Customer Care teams. As the location you’ve mentioned is in Burbage, Hinckley, please contact the ME Group UK Customer Care team directly so they can investigate the machines, review the service issues you’ve raised, and assist with any refund requests:
https://help.megroup.uk/help/speak-to-someone
We’re sorry again for the experience you’ve had, and we hope the UK team can help resolve this for you.
Had a problem with the dryer
Had a problem with the dryer, emailed my complaint, responded within 24hours and money being refunded
30 de agosto de 2026
Avaliação não solicitada
Resposta da Wash.ME (formerly Revolution Laundry)
Hi Mary, thank you for your feedback. We’re sorry you had an issue with the dryer, but we’re glad our Customer Care team was able to respond quickly and arrange your refund.
We really appreciate you taking the time to share your experience.
Inefficiencies all around
In the Digital Age of instancy, you're taking far too long to process refunds. I assume it's because you have so many to get through given the frequency of machines being out of order.
Fix one or the other and stop treating customer satisfaction as an afterthought.
26 de agosto de 2026
Avaliação não solicitada
Resposta da Wash.ME (formerly Revolution Laundry)
Hi, we’re sorry to hear you’re disappointed with the refund process. We understand that waiting for a refund can be frustrating.
Refunds can take up to 7 days to be processed, and we appreciate your patience while our Customer Care team reviews each request. We also take reports of machine faults seriously and use customer feedback to help us identify and resolve issues as quickly as possible.
We apologise for the inconvenience caused.
Très pratique pour laver les couettes…
Très pratique pour laver les couettes !! Beaucoup moins cher et plus rapide que le pressing, en 1h la couette était propre et sèche et j’ai pu faire mes courses pendant ce temps. Nickel 👌
En plus la lessive est écologique et hypoallergenique ce qui est appréciable car je crains les odeurs trop fortes
26 de agosto de 2026
Avaliação não solicitada
Resposta da Wash.ME (formerly Revolution Laundry)
Bonjour Catherine, merci beaucoup pour votre retour ! Nous sommes ravis que vous ayez trouvé le service pratique, rapide et économique pour laver votre couette 😊
Nous sommes également heureux que notre lessive écologique et hypoallergénique vous convienne. Merci d’avoir pris le temps de partager votre expérience.
Great customer support
Great customer support. Really fast agreements.
Thanks
25 de agosto de 2026
Avaliação não solicitada
Resposta da Wash.ME (formerly Revolution Laundry)
Hi Andreja, thank you so much for your kind feedback! We’re delighted to hear you had a positive experience with our Customer Care team and appreciated the quick support. We really appreciate you taking the time to share it.
used wash me at flynns of Lackagh this…
used wash me at flynns of Lackagh this evening to wash a duvet, it wasnt dirt going in , just refreshing it after the summer in storage but it came out with dirt marks all over it
26 de agosto de 2026
Avaliação não solicitada
Resposta da Wash.ME (formerly Revolution Laundry)
We’re very sorry to hear about your experience and that your duvet came out with dirt marks after using our Wash ME machine at Flynn’s of Lackagh.
We completely understand how disappointing this must have been, especially as you were only looking to refresh the duvet after storage.
We’d be very happy to look into this for you and assist with a refund. Please contact our Customer Care team at customercare@photo-me.ie with the details of your visit, and a member of the team will be happy to help.
Please accept our sincere apologies for the inconvenience caused.
Duvet wash was not clean
Duvet wash was not clean. Only email receipt available and machine would not allow me key in my email. Rang the helpline three times & got no reply I will not be using your facility again or recommending it to anyone.
25 de agosto de 2026
Avaliação não solicitada
Resposta da Wash.ME (formerly Revolution Laundry)
Hi Mary,
We’re very sorry to hear about the issue you experienced with one of our machines and that your duvet wash was not satisfactory.
Our Customer Care team normally responds within 1–2 days. If you have still not received a reply, please share your contact details with us, along with the location of the machine and any other relevant information, and we can check why you have not yet been contacted.
You can also submit a refund request directly through our website here:
https://help.me-group.ie/help/how-to-get-a-refund
We apologise again for the inconvenience and for the difficulty you experienced when trying to contact our helpline.
Washed a duvet 10.5 together and…
Washed a duvet 10.5 together and blanket did not wash properly waste of money
24 de agosto de 2026
Avaliação não solicitada
Resposta da Wash.ME (formerly Revolution Laundry)
Hi Kathleen, we’re sorry to hear that your duvet and blanket did not wash properly. We’d be happy to arrange a refund for the unsuccessful wash.
You can submit your refund request online here: https://help.me-group.ie/refund-redirect. Please allow up to 7 days for the refund to be processed.
Apologies again for the inconvenience caused.
Solution not great, but the Support Team were
Although the proposed solution was not to my liking, the service provided was clear and straight forward.
The team were available and very competent in answering my questions
22 de agosto de 2026
Avaliação não solicitada
Resposta da Wash.ME (formerly Revolution Laundry)
Hi Steve, thank you for your feedback. We’re sorry the proposed solution wasn’t quite what you were hoping for, but we’re very pleased to hear that you found our Customer Care team clear, responsive and helpful throughout the process.
We really appreciate you taking the time to recognise their support.
This facility was extremely useful to help while my home was having plumbing work done
This facility was extremely useful to use while plumbing was being done at my house. Would definitely use again. Very cheap to use also, €6 for a wash & €3.50 to dry. Would be much more secure however to have a pin possibly sent to unlock the doors as it automatically unlocked once the wash was finished. Overall still very useful
23 de agosto de 2026
Avaliação não solicitada
Resposta da Wash.ME (formerly Revolution Laundry)
Hi Chloe, thank you so much for your feedback. We’re delighted Wash.ME was able to make things a little easier while you had plumbing work carried out at home, and it’s great to hear you found the service convenient and good value.
Thank you as well for your suggestion regarding additional security once a cycle is finished. We really appreciate you taking the time to share it and will pass your feedback on to the relevant team.
We hope to welcome you back again!
Went to the unit at SuperValu Kilbarry…
Went to the unit at SuperValu Kilbarry Waterford. The washing machine was unusable it was covered in animal hair.
22 de agosto de 2026
Avaliação não solicitada
Resposta da Wash.ME (formerly Revolution Laundry)
Hi Liam, we’re very sorry about the condition of the machine at SuperValu Kilbarry. We’re arranging for a technician to attend to and service the machine as soon as possible.
Animal bedding is not permitted in Wash.ME machines, and signs are displayed at our launderettes to make this clear. If you ever see this happening, please contact our Customer Care team at https://help.me-group.ie/help/speak-to-someone so we can take prompt action. We apologise again for the inconvenience caused.
Machine accepts payment but isn't working
Put money in, then machine would not start. Now have to apply for refund
20 de agosto de 2026
Avaliação não solicitada
Resposta da Wash.ME (formerly Revolution Laundry)
Hi, we’re sorry the machine accepted your payment but didn’t start. We’re happy to provide a refund for the unsuccessful cycle.
You can submit your refund request online here: https://help.me-group.ie/refund-redirect. Please allow up to 7 days for the refund to be processed.
Apologies again for the inconvenience caused.
Machine was out of order but still took…
Machine was out of order but still took payment called help line got refund 2 days later operrater on phone was brilliant thank you
15 de agosto de 2026
Avaliação não solicitada
Resposta da Wash.ME (formerly Revolution Laundry)
Hi Thomas, thank you for your feedback. We’re sorry the machine was out of order and still accepted payment, but we’re glad our Customer Care team was able to help and that your refund was processed quickly. We’ll be sure to pass your kind words on to the operator who assisted you.
Thank you for your prompt responce
10 de agosto de 2026
Avaliação não solicitada
Resposta da Wash.ME (formerly Revolution Laundry)
Hi Theresa, thank you for your kind feedback. We’re glad our Customer Care team was able to respond to you promptly, and we really appreciate you taking the time to share your experience.
They ruined my clothes trash
They ruined my clothes trash
11 de agosto de 2026
Avaliação não solicitada
Resposta da Wash.ME (formerly Revolution Laundry)
Hi, we’re sorry to hear that you’re reporting damage to your clothes. Please contact our Customer Care team at https://help.me-group.ie/help/speak-to-someone with the location, date and time of your visit, the machine code, photos of the damaged items, and proof of purchase showing that you used our machines, such as a receipt or bank transaction, so the team can investigate the issue.
First time today
I’ve been meaning to try this for some time but kept putting it off because I didn’t want to wait around for it to finish but was concerned that if I wasn’t there when the cycle finished anyone would have access to my stuff and might dump it out if they were waiting for the machine. I’m sure this could happen as the door is unlocked after the cycle finishes, but that wasn’t a problem for me.
I used it today for bulky bedspread that I usually take to the dry cleaners. It’s very easy to use and the instructions are clear. My concern was that I wasn’t clear about how long the cycle would last, I don’t know if I missed it. I opted to get text when it was 5 minutes from finishing. I live about a 2 minute drive from where the machine is located but was still a bit paranoid that I wouldn’t get the text! But it came through, surprisingly quickly so it must have been a 30 minute cycle. I got back to the machine when it was on its final spin.
I didn’t use the drier, I never put my clothes in the drier so avoid using it for anything other than towels.
Got home and put the bedspread out on the line. It’s a cream colour and wasn’t dirty but did have a couple of little marks. These are gone. Overall very happy with both the system and the results. I paid £13, which is a lot less than I pay to get it done at the cleaners but the biggest benefit to me was to be able to get it done quickly without having to make two trips over several days to the cleaners.
8 de agosto de 2026
Avaliação não solicitada
Resposta da Wash.ME (formerly Revolution Laundry)
Hi Jackie, thank you so much for taking the time to share such a detailed review. We’re delighted to hear that your first experience with Wash.ME was a positive one, and you found the machines easy to use, the instructions clear, and the results good.
It’s also great to hear that the text notification helped you time your return and made the experience more convenient. We really appreciate your feedback and hope to welcome you back again soon!
Washmachine locked due to error
Washmachine locked due to error. Wash can’t get out, service desk says a mechanic will come but no one arrives.
, waiting for more than 1,5 hours. What a shit company!
4 de agosto de 2026
Avaliação não solicitada
Resposta da Wash.ME (formerly Revolution Laundry)
Hi Sander, we’re very sorry that your laundry was locked inside the machine and that you were left waiting so long after contacting the service desk. We understand how frustrating and stressful this must have been.
Please contact our Customer Care team at https://help.me-group.ie/help/speak-to-someone with the location, machine code, date and time of the incident, and your contact details so the team can urgently review what happened and follow up with you.
You are also entitled to a refund, which you can request here: https://help.me-group.ie/refund-redirect.
Don’t bother with these machines in Clutton, go to Norton instead
I used two of their washing machines in Clutton today. The laundry coming out of the bigger machine is now covered in oat bits by the looks of it. (I am hoping it is oat and not something else!!) The machines do not offer any disinfectant added, although clearly advertised on the front, but to be perfectly honest I am not sure after my experience whether there was any washing detergent actually added to my laundry because my child’s pants are still slightly stained whereas my own washing machine at home would have washed it nicely. Laundry doesn’t smell nice at all, but it smells slightly musky, probably from previous loads. The whole experience was just poor, very poor.
Reply to response:
I did contact the local wash.me customer services a few hours before my initial washing about the complete absence of disinfectant detergent option and their response was exactly the same worded email as the reply to my complaint email few hours later regarding the questionable quality wash (? if it was a wash at all..) of our laundry.
So I wouldn’t say it was quality customer service either, just like your laundry service..
27 de julho de 2026
Avaliação não solicitada
Resposta da Wash.ME (formerly Revolution Laundry)
Hi Hanna
We're very sorry to hear about your experience and understand how disappointing it must have been.
Wash.ME UK and Wash.ME Ireland are separate subsidiaries of ME Group and have different Customer Care teams.
As this happened at our Clutton location in the UK, please contact the ME Group UK team directly with the date and time of your visit, the machine numbers, and proof of payment so they can investigate the machines and assist you further: https://help.megroup.uk/help/speak-to-someone
Disappointing experience
Disappointing experience. I paid £13.50 to wash a duvet in the 20kg machine and never received the "cycle finished" text alert, even though I entered the correct number, which support later admitted was a notification fault on their end. Because of that I couldn't collect it promptly, and by the time I returned my duvet (£77) had vanished and another customer's items were in the machine. They refunded the £13.50 but refused any responsibility for the lost duvet, hiding behind an "own risk" policy even though their own system failure caused the problem. Use with caution and keep a close eye on your belongings.
24 de julho de 2026
Avaliação não solicitada
Resposta da Wash.ME (formerly Revolution Laundry)
Hi Chris,
We're very sorry to hear about your experience and understand how upsetting it must have been.
Wash.ME UK and Wash.ME Ireland are separate subsidiaries of ME Group and have different Customer Care teams. As your payment was made in pounds, this appears to relate to a UK location.
Please contact the ME Group UK team directly so they can review the matter: https://help.megroup.uk/help/speak-to-someone
If the machine was located in the Republic of Ireland, please contact our customer care team at customercare@photo-me.ie so we can investigate and provide a solution.
I definitely stated I wanted digital…
I definitely stated I wanted digital code for my application as it was difficult for me to get to pharmacy.
Not till I tried to use it did I find out code was not 22 digits.only 8, Would have been great experience if it had woirked!
10 de julho de 2026
Avaliação não solicitada
Resposta da Wash.ME (formerly Revolution Laundry)
Dear Liz,
We’re very sorry for the inconvenience and understand how frustrating this must have been.
When applying for an Irish passport using an online photo code, the DFA website offers two photo providers. If the website was only requesting an 8-digit code, it is likely that the incorrect provider was selected.
Please make sure to select Photo-Me as the photo provider. You should then be able to enter the full 22-digit digital photo code provided by the Photobooth.
Should you need any assistance, please contact our Customer Care team. We will be happy to guide you through the steps.
Kind regards,
Customer Care Team
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