I used the washing machine at the Revolution Laundry near Morrisons in Wednesbury to wash a duvet and two small pillows. I only discovered after I had closed the door and started the washing cycle... Ver mais
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Veja o que dizem as avaliações
Inept problem resolution. My washing stuck in a machine and they offer 24 to 48 hour engineer recovery service. Guess what your washing will smell like after that. Stay away Confirmed by... Ver mais
Had a terrible experience first time using this service cost me £42 to wash & dry 2 black bags full i found that super expensive i personally wouldn't recommend... there is so many unemployed in the a... Ver mais
I used the washer/dryer in Kelso before it was removed {where did it go??!} It was great to wash duvets & king size bedspreads etc. Thought it was very reasonably priced for the convenience vs dry cle... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Revolution Laundry is redefining the laundry experience. As of 2020, there are less than 600 launderettes throughout the entirety of the UK. Answering the market’s ongoing need for convenience and control over washing larger bulks and bigger items, Revolution Laundry is the only laundry service that is able to put the power of washing back in the customer’s hands. Revolution machines offer rapid solutions for customers on the go, delivering consistently perfect washes through its 9kg and 20kg drums; perfect for clothes, duvets and cushions. Every machine provides eco-friendly solutions through optional solar panels, automatic light sensors that turn off and on depending on customer vicinity, and free eco-friendly detergent included in each wash. As well as washing, the dryer provides options for your laundry depending on temperature and material type. Aligned with the company’s wider mission of Making Easy work of everyday tasks, Revolution Laundry machines are designed to automate as much of the process as possible. If a customer leaves their laundry unattended, the machine will remain locked until the time has elapsed. A free of charge text reminder is also sent to the customer’s device a few minutes before the wash has finished, and payments are easier than ever with machines now accepting contactless payment.
Informações de contato
3B Blenheim Road, Longmead Ind Est, KT19 9AP, Epsom, Reino Unido
- 0800 035 6600
- callcentre@me-group.com
- revolution-laundry.com
2,1
Ruim
437 avaliações
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R for rubbish
R for rubbish. Toddington services, i hand washed my clothes cause of the scandlous price of washing 11 for 18 kg. I washed about 4kg and decided to dry it 1st i thought 15min for 350 wouldnt do it but 30min for 7 should......much to my surprise...never dried it at all after 30min 7 quid rip off. Why cant people offer a good service for a fair price.. Annoyed
3 de abril de 2024
Avaliação não solicitada
Resposta da Revolution Laundry UK
Dear Customer
Thank you for your feedback, We are very sorry to hear that you have had a negative experience with our service.
The time scale for items to dry can vary depending on the load size and the items.
After 10 years of operating our Revolution Laundry machines this has not been a decision that Photo-me has taken lightly.
Due to the current economic climate and annual inflation, nearly every business has had to increase their prices and Me Group have had to do the same in order to keep our services in operation.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Useless customer support
Program didn't complete so rang customer support. He was totally useless. Said he would refund - not happened. His only advice was to go online to find out more and so sorry. I had 2 large bags of partly washed clothes still soaked - zero stars!!!!
29 de março de 2024
Avaliação não solicitada
Resposta da Revolution Laundry UK
Hi David
Thank you for your feedback.
We pride ourselves on efficient customer service so I am also sorry to hear that you were unhappy with the service.
All our machines are serviced regularly and regular checks are made. However, as with all automatic machines, unforeseen breakdowns can occasionally occur.
I understand a refund was processed for you over the phone and we do confirm that this payment takes up to seven working days to clear in your account. With the easter bank holiday weekend, this may take a little longer.
If you have not received anything by the end of this week please get in contact with us at callcentre@me-group.com and we will look into this for you.
Once again please accept our sincere apologies for any inconvenience this may have caused you. We hope this does not deter you from using our machines in the future.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Expensive, but time is money, so I do use them quite regularly
Expensive, prices have gone up a LOT over the last two years. The dryers have gone up from £3.00 for 20 mins to £3.50 for 15 mins (so from 15p per minute to 23p per minute). But I do use the machines for large items, curtains, sofa covers, bedding, especially during the winter months because time is money and usually the machines wash and dry perfectly well.
My only gripe is that local horse owners wash their horse blankets in the machines, and recently I was there when a dog walking business used the machines for the most disgusting, soiled towels I have ever seen. So I take disinfectant wipes and always wipe the machine around before I load the machine(s).
I recently had an issue with the dryers not giving any heat and not drying my curtains so I have applied for a refund. Will be interesting to see how quickly this is sorted.
Generally I would recommend if you can afford them.
20 de março de 2024
Avaliação não solicitada
Resposta da Revolution Laundry UK
Thank you for your honest feedback and rating Susie.
We do advise customers against washing animal blankets and bedding, however, as the machines are unmanned, we cannot control what items the public is placing in the machines.
I can assure you, that our machines do provide a sanitizer wash and are cleaned and maintained regularly by our team of engineers.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
The washing was ok but we paid £7 for…
The washing was ok but we paid £7 for 30 minutes in the dryer, it stopped after 15 minutes and the washing was still wet, absolute rubbish.
Tried to contact them to complain, but couldn’t get through, will never use again!!
28 de março de 2024
Avaliação não solicitada
Resposta da Revolution Laundry UK
Dear Customer
Thank you for your feedback.
We are very sorry to hear that you have had a negative experience. We pride ourselves on fast, efficient customer service so I am also sorry to hear that you had difficulty contacting the customer service team.
Please get in contact with us through our customer Help page on our website - https://help.megroup.uk/
Here you can reach us through webchat or email us at callcentre@me-group.com
There is also a link to contact us through WhatsApp as provided at the machine as well as our Revolution contact number 0800 208 1299
Please get in contact with our customer service team and hopefully, we can restore your faith in our company.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Cette entreprises est malhonnête et…
Cette entreprises est malhonnête et voleuse.
J ai utilisé 2 machines, elles n'ont pas fonctionné et depuis le mois d'octobre 2023 je n'ai toujours pas été remboursé malgré mes nombreuses relances.
Je constate que nous sommes nombreux dans cette situation.
Je vais porter plainte et signaler cette entreprise auprès de la répression des fraudes.
Faites de même.
11 de outubro de 2023
Avaliação não solicitada
Resposta da Revolution Laundry UK
Dear Customer
You have left a review for Revolution Laundry UK.
We operate machines in the United Kingdom.
If you have not used a machine in the UK we would really appreciate it if you would remove your review, Thank you.
Handy but expensive
I used the 20kg machine to clean freshen 2 duvets, machines were clean & straightforward to operate. I thought £11 was rather pricey for a wash and that was without softener which was an extra £2 . I didn’t receive a text 5 minutes prior to the wash finishing despite putting my mobile number in however I returned before the 40 minutes was up. Drying was another £3:50 for each 20 minutes. Handy for large items & did a good job but expensive to use.
25 de março de 2024
Avaliação não solicitada
Resposta da Revolution Laundry UK
Thank you, Stephen.
We appreciate your feedback and we're happy to hear that you were satisfied with the service. However, we apologize that you're not pleased with the cost of the service.
We want to let you know that a decision was made last year to increase the cost based on the annual inflation rate over the last ten years. This step was necessary for us to continue offering the same quality of service you've come to expect from us.
We hope this does not deter you from using our machines in the future.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Convenient but pointless when something…
Convenient but pointless when something goes wrong. Loaded the machine, paid and unable to start the load. Customer service line on the unit doesn’t ring, garage have no idea who is responsible as they only lease the land, main website has a number in French that also disconnects. Unable to find contact details anywhere else though someone must have as there’s reference to it in other posts.
Maybe someone can respond to this to process my refund?
24 de março de 2024
Avaliação não solicitada
Resposta da Revolution Laundry UK
Hi Richard
Thank you for your feedback.
We are very sorry to hear that you have had a negative experience with our service.
Our contact information should be provided on screen and on the front of the machine so I would like an engineer to investigate this further,
You can reach us through our customer Help page on our website - https://help.megroup.uk/
Here you can reach us through webchat or email us at callcentre@me-group.com
A link to contact us through WhatsApp should be provided at the machine as well as our Revolution contact number 0800 208 1299
Please get in contact with our customer service team and hopefully, we can restore your faith in our company.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Always broken!!!!
Always broken!!!!! When are you ever going to fix these? The one at Applegreen near Templepatrick in Antrim and the one on O'Neil Road Newtownabbey. So frustrating!!!
18 de março de 2024
Avaliação não solicitada
Resposta da Revolution Laundry UK
Hi Kimberley
Thank you for your feedback.
We are very sorry to hear that you have had a negative experience with our service.
There is currently an ongoing issue with the machine at Applegreen Templepatrick. This issue is out of our hands and unfortunately, we cannot confirm when this machine will be back in working order.
The machine at Newtonabbey experienced a signal issue over the weekend, however, this has since been rectified by the engineer and is now in full working order.
Once again please accept our sincere apologies for any inconvenience this may have caused you. We hope this does not deter you from using our machines in the future.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Very useful service
Using the machine and tumble drier has been such a help over the last few wet months. I love that you can get a full family wash into the 20kg machine and that you can set the drier according to the heat and length of time you wish depending on the load contents. It washed and dried my family duvets very well. I have only had to wait once as the drier was in use and I manage to shop whilst it is washing and drying. I'd prefer an instant paper receipt to an emailed one and it would be handy to not have to interrupt my shop to return to the garage (by car) to move the clothes into the tumble drier but overall it is a great service that I would recommend.
17 de março de 2024
Avaliação não solicitada
Resposta da Revolution Laundry UK
Thank you for your rating and feedback Morgan.
Good for those times when the home machine breaks down.
Used these machines following a breakdown of my machine at home, used the Wellington Road ones at the garage there in Burton on Trent.
Used both the 8 and 18 kg machines, they washed the clothes well although I will say they use a non bio detergent which is fine for dark washes but if you are washing whites then i'd advise putting some stain remover in with your wash as the non bio doesn't get tea stains out.
I like the fact that you can turn up anytime to use them and they are usually not busy, about 40 min cycle and it is supposed to text you when the load is done but I didn't get a text, no problem though just went at roughly the right time and they were done.
Can't review the drier as have one at home so used that, the prices are a bit steep but for an emergency once in a while wash i'm not too worried.
Overall a good experience in my opinion.
16 de março de 2024
Avaliação não solicitada
Resposta da Revolution Laundry UK
Thank you for your feedback Mr M.
AVOID GULF GARAGE TIBSHELF
Location GULF GARAGE, TIBSHELF.
AVOID AT ALL COSTS!!
They have two sets of revolution washer/dryers to use. You can only park for 30 mins before you get a parking ticket.Wash 41 minutes and dry clothing 15 minutes . I’d go somewhere else. shop assistant rude and unhelpful.
NOWHERE DOES IT SAY THAT YOU CANT PARK IN THE ONLY PLACE YOU CAN PARK, where I may add the machines are to do the washing.
FINE IS £170..TAKE NOTE, THEY WILL ROB YOU FOR THIS MONEY!!
25 de dezembro de 2023
Avaliação não solicitada
Resposta da Revolution Laundry UK
Hi Andrew
I am very sorry to hear this.
Unfortunately, we have no control over the parking restrictions on site at Tibshelf garage. I am aware that they do provide signage onsite confirming the restrictions.
I can only suggest taking your complaint to Gulf, especially if the staff there were rude to you. Again, I am very sorry to hear this.
We hope this does not deter you from using our machines in the future.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Good customer service
Good customer service. Refunded my money within a couple of days.
11 de março de 2024
Avaliação não solicitada
Resposta da Revolution Laundry UK
Thank you for your Rating and feedback Mrs Waring. This is greatly appreciated
Not yet received refund 💀could be amusing.
Not yet received refund 💀
4 de março de 2024
Avaliação não solicitada
Resposta da Revolution Laundry UK
Hi Oksanan
If you have recently claimed a refund from our customer service team, this payment should be available in your funds within the next 5 working days.
If you have any issues, please don't hesitate to contact us on our customer support page https://www.megroup.uk/
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Absolute scam paid £14 to dry my…
Absolute scam paid £14 to dry my bedding as my tumbler dryer broke the clothes don’t even warm up and still wet very very disappointed would not recommend at all
I have not received an email offering a refund?
11 de março de 2024
Avaliação não solicitada
Resposta da Revolution Laundry UK
Hi Naz
Thank you for your feedback,
We are very sorry to hear that you have had a negative experience with our service.
I can see you have emailed our customer service team and a refund has been offered for the £14.00.
All our machines are serviced regularly and regular checks are made. However, as with all automatic machines, unforeseen breakdowns can occasionally occur.
Once again please accept our sincere apologies for any inconvenience this may have caused you. We hope this incident doesn't deter you from using our machines in the future.
Update to your reply: We sent you an email on March the 12th at 8:50am providing you with a link to claim a full refund. I have now sent you a second email asking you to follow the link and claim your refund back.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Great customer service
Very quick and professional in resolving the issue I had. It was simple to report the problem and the reply came in a flash.
3 de março de 2024
Avaliação não solicitada
Resposta da Revolution Laundry UK
Thank you for your feedback.
45 minutes of drying and clothes still…
45 minutes of drying and clothes still wet
On the weeb they ask to complain but when you complained they just ignore you
I used link same day I got it and nothing so if you would try check what is going on
Thank you
8 de fevereiro de 2024
Avaliação não solicitada
Resposta da Revolution Laundry UK
Hi Moranna
Thank you for your feedback.
We want all our customers to have the best experience with our products and we pride ourselves on fast, efficient customer service so I am surprised to hear that you had difficulty receiving a reply from the customer service team.
I can see that you emailed us on the 9th of February and a reply to your email was sent from the team within a couple of minutes. You were provided with a link to claim a full refund for your use of the machine. Please check your email for our reply on February 9th. You were certainly not ignored.
Once again we do apologise for any inconvenience this may have caused you and we hope this incident doesn't deter you from using our machines in the future.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
Machine didn’t work
Machine didn’t work, followed instructions to get assistance and refunded additional cost of using another machine due to the fault, very understanding.
17 de fevereiro de 2024
Avaliação não solicitada
Resposta da Revolution Laundry UK
Thank you for your feedback Craig.
Was niet schoon, geen sms gekregen.
Machine begint meteen een poosje met de nog droge was te centrifugeren. Kreeg geen sms en toen we de was ophaalden bleek deze helemaal niet schoon te zijn. Dus nooit meer Revolution Laundry.
Deze machines in Nederland vallen niet meer onder verantwoordelijkheid van Revolution Laundry UK.
5 de março de 2024
Avaliação não solicitada
Resposta da Revolution Laundry UK
Dear Customer
You have left a review for Revolution Laundry UK.
We operate machines in the United Kingdom.
If you have not used a machine in the UK we would really appreciate it if you would remove your review, Thank you.
1 star is too high a grading
Have selected 1 star because giving no stars wasn’t an option. I have had to use these machine for the past few weeks because my washing machine at home has broken and I’m waiting for a new one.
Firstly a basic price of £11.00 for the large and £5.50 for the small machine before you add anything like softener or sanitizer is daylight robbery. These machines are mostly used by students and people who can’t afford to have or run washing machines at home or live in hostels. They are short of money and if they want washed clothes they have to pay a premium.
I use the word “wash” because clean would be an over exaggeration when the clothes come out barely any cleaner than when they went in and the only thing that’s being cleaned out are peoples bank accounts.
No matter what wash you select the time for the wash to complete takes no more than 43 minutes at best and no matter the temp you choose, it makes no difference. I have had no choice but to use this service as I had to wash my children school uniforms etc. I have 2 black bags full of washing that has been put through this laundry that have come out just as or in the case of my white pillow cases more grubby than they were when they went in.
Customer service don’t want to know and are about as much use as their washing machines.
I will use the 1 star to say that the tumble driers seem fine although extortionate for the price
29 de fevereiro de 2024
Avaliação não solicitada
Resposta da Revolution Laundry UK
Thank you for your feedback.
We want all our customers to have the best experience with our products and we pride ourselves on fast, efficient customer service so I am surprised to hear this.
After 10 years of operating our Revolution Laundry increasing our prices has not been a decision we have taken lightly.
Due to the current economic climate and annual inflation, nearly every business has had to increase their prices and we have had to do the same in order to keep our services in operation.
If you experience any issue with the quality of the wash please get in contact with our customer service team at https://help.megroup.uk/ and our customer service team will be happy to help.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
No sign on the dryer to say out of…
No sign on the dryer to say out of order. I am unemployed and receive £70 a week. I had to dry some washing and spent £10.50 on a dryer. After the time was up, the washing was still just as wet as when it went in. Garage staff were not helpful. Told it would take up to a week to get my money back. RIP off!!!
28 de fevereiro de 2024
Avaliação não solicitada
Resposta da Revolution Laundry UK
Hi Angela
Thank you for your feedback. We are very sorry to hear that you have had a negative experience with our service.
All our machines are serviced regularly and regular checks are made. However, as with all automatic machines, unforeseen breakdowns can occasionally occur.
I can see an instant reply was sent to your WhatsApp message from our customer service team offering you a full refund and an engineer was out to that machine the same day to rectify the fault.
Once again please accept our sincere apologies for any inconvenience this may have caused you.
Kind Regards
Luke Clark
Me-Group UK Customer Service Manager
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