Revolution Laundry UK Avaliações 

437
O TrustScore é 2 de um total de 5

2,1

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I used the washing machine at the Revolution Laundry near Morrisons in Wednesbury to wash a duvet and two small pillows. I only discovered after I had closed the door and started the washing cycle... Ver mais

Avaliado com 1 de um total de 5 estrelas

Inept problem resolution. My washing stuck in a machine and they offer 24 to 48 hour engineer recovery service. Guess what your washing will smell like after that. Stay away Confirmed by... Ver mais

Avaliado com 1 de um total de 5 estrelas

Had a terrible experience first time using this service cost me £42 to wash & dry 2 black bags full i found that super expensive i personally wouldn't recommend... there is so many unemployed in the a... Ver mais

Avaliado com 4 de um total de 5 estrelas

I used the washer/dryer in Kelso before it was removed {where did it go??!} It was great to wash duvets & king size bedspreads etc. Thought it was very reasonably priced for the convenience vs dry cle... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de lavanderia

Escrito pela empresa

Revolution Laundry is redefining the laundry experience. As of 2020, there are less than 600 launderettes throughout the entirety of the UK. Answering the market’s ongoing need for convenience and control over washing larger bulks and bigger items, Revolution Laundry is the only laundry service that is able to put the power of washing back in the customer’s hands. Revolution machines offer rapid solutions for customers on the go, delivering consistently perfect washes through its 9kg and 20kg drums; perfect for clothes, duvets and cushions. Every machine provides eco-friendly solutions through optional solar panels, automatic light sensors that turn off and on depending on customer vicinity, and free eco-friendly detergent included in each wash. As well as washing, the dryer provides options for your laundry depending on temperature and material type. Aligned with the company’s wider mission of Making Easy work of everyday tasks, Revolution Laundry machines are designed to automate as much of the process as possible. If a customer leaves their laundry unattended, the machine will remain locked until the time has elapsed. A free of charge text reminder is also sent to the customer’s device a few minutes before the wash has finished, and payments are easier than ever with machines now accepting contactless payment.


Informações de contato

2,1

Ruim

O TrustScore é 2 de um total de 5

437 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,1

Todas as avaliações

(437)

28 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Went today to wash the duvets

Went today to wash the duvets. ,£13 for the larger machine with softener is almost day light robbery. Machine hardly uses any water and there was no way I was drying them there. £3.50 for 15 minutes. Seriously need to rethink their prices. I won't be using them again. I'll just upgrade my machine at home. Will be cheaper in the long run

27 de fevereiro de 2024
Avaliação não solicitada
logotipo da Revolution Laundry UK

Resposta da Revolution Laundry UK

Hi Robert

Thank you for your feedback,
After 10 years of operating Revolution Laundry, increasing our prices has not been a decision we have taken lightly.

Due to the current economic climate and annual inflation, nearly every business has had to increase their prices and we have had to do the same in order to keep our services in operation.
We hope this does not deter you from using our machines in the future.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Avaliado com 1 de um total de 5 estrelas

David dyas thanks offer of new…

David dyas thanks offer of new washing machine for £190 dot wot it it been to long you parts and guaranteed are not worth the paper they are right on so I had to this mouth disabled benefits to bay a new hotpoint I never use hoover ever they don't give a sxxt bo not bay hoover there gust a rep off off off why do I have pay 190 for a new washing machine machine wots with the guarantee than yes it o told you on the 19 January you told to wait for parts is a joke

23 de fevereiro de 2024
Avaliação não solicitada
logotipo da Revolution Laundry UK

Resposta da Revolution Laundry UK

Hi David

My apologies but your feedback is hard to understand.
Sounds like you've had issues with a laundry machine you have purchased. Not sure if you've used one of our machines.

Feel free to get in contact with our customer service team if you have encountered an issue with one of our machines - https://help.megroup.uk/

Avaliado com 1 de um total de 5 estrelas

Wish I could give no stars! Dirty broken machines with zero customer support

Wish I could give no stars. Misinformation on the website. Went to the first location as was mentioned on their website but found no machine. Contacted customer service they said machine was removed from this location hence drive to the other nearest one. Got to the next one and to my surprise the machine was out of service haha what a joke! I drove 10 miles altogether and no luck with washing or drying. The machine was disgustingly dirty. I wouldn’t have used it even if it was in working order. Terrible terrible terrible! Don’t waste your time and fuel!

22 de fevereiro de 2024
Avaliação não solicitada
logotipo da Revolution Laundry UK

Resposta da Revolution Laundry UK

Hi Anam

Thank you for your feedback.
I am so sorry to hear you have had this negative experience with our machines.

We would like more information on this incident. Please get in contact with our customer service team at https://help.megroup.uk/ and hopefully, we can restore your faith in our company.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Avaliado com 3 de um total de 5 estrelas

Easy to use but not clear enough

I have used their service before, and I found the process of inserting money and waiting for the clothes to be straightforward. However, I noticed that many people bring their pets' clothes to wash there, which makes me think that those washing machines are only suitable for washing pet clothes. As a result, all my clothes ended up with dog hair on them, which was quite frustrating

11 de fevereiro de 2024
Avaliação não solicitada
logotipo da Revolution Laundry UK

Resposta da Revolution Laundry UK

Hi Artemisa

Thank you for your feedback, We want all our customers to have the best experience with our products so I am sorry that this was not the case for you.

We would like to find out more information about the location of the machine where you experienced this issue.
Please get in contact with us using the customer Help page on our website - https://help.megroup.uk/
Here you can reach us through webchat or email us at callcentre@me-group.com

A link to contact us through WhatsApp is also provided at the machine as well. Hopefully, we can restore your faith in our company.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Avaliado com 5 de um total de 5 estrelas

Happy customer

This morning I tried to fit my king size duvet in my washing machine.. no way was it fitting, so after a quick google search I found a machine in Epsom went to find it couldn’t find it anywhere so decided to try another location that was close by, I’m glad I did it was SO easy to use and my duvet is now nice and clean!
I will be more than happy to use the machines again! Thank you

20 de fevereiro de 2024
Avaliação não solicitada
logotipo da Revolution Laundry UK

Resposta da Revolution Laundry UK

Thank you for such great feedback Faye.

Avaliado com 5 de um total de 5 estrelas

Clean,quick to use machines.

Clean,quick to use machines.
Closed off so not being stared at by cars.
Cheap for the load you can put in & compared to price of electric.
Will use again & I'd reccomend.
Bentley,Doncaster

18 de fevereiro de 2024
Avaliação não solicitada
logotipo da Revolution Laundry UK

Resposta da Revolution Laundry UK

Glad to hear you're happy with the service Karl! Thanks for your rating an feedback.

Avaliado com 1 de um total de 5 estrelas

Fuyez cette entreprise malhonnête et…

Fuyez cette entreprise malhonnête et voleuse et menteuse
J ai utilisé leur machine qui n à pas fonctionné j ai téléphoné on devait me rembourser par rib.
Depuis le 24 janvier pas de remboursement j ai eu des gens au téléphone qui doivent ou me rappeler ou faire le nécessaire comme hier encore j attends toujours leur appel... Et le comble c est qu ils me disent qu ils m ont remboursé depuis le 7 février et que je n ai rien sur mon compte.
PAS SÉRIEUX DU TOUT le service après vente n est pas à la hauteur

24 de janeiro de 2024
Avaliação não solicitada
logotipo da Revolution Laundry UK

Resposta da Revolution Laundry UK

Dear Customer

You have left a review for Revolution Laundry UK.
We operate machines in the United Kingdom.

If you have not used a machine in the UK we would really appreciate it if you would remove your review, Thank you.

Avaliado com 5 de um total de 5 estrelas

Good customer service, resolved my issue quickly

I recently used the revolution washing machine at upper church Lane tipton. I experienced an issue which I hadn't experienced whilst using the machines before. I contacted customer service and spoke to a lady called Denise. She was friendly and helpful and dealt with my issue quickly.

15 de fevereiro de 2024
Avaliação não solicitada
logotipo da Revolution Laundry UK

Resposta da Revolution Laundry UK

Thanks for your feedback!

Avaliado com 3 de um total de 5 estrelas

When they are working

When they are working, the washing machines are really very good delivering excellent cleaning results. There are two sizes available to use, which is great when you need to do an extra large load containing items such as duvets.

However, the dryers take an absolute age which both costs a fortune and is very inconvenient unless you have time to spend 3 or 4 hours in the pub opposite waiting for everything to dry, which most of us don't as we all live very busy lives. So save your money and pop your load on an airer at home, and you can spend time doing something more productive than simply waiting for your laundry to dry.

Repair times are slow, and the washing machine is out of order at peak times at least once a fortnight, taking at least 24-48 hours each before they are up and working again. The company would do very well to invest in some sort of instant notification system for their mobile repair teams so that when a machine malfunctions in order to ensure that downtime is kept to an absolute minimum.

My review is for the machines outside the petrol garage on Llangyfelach Road Swansea based on the last couple of year's of use.

16 de fevereiro de 2024
Avaliação não solicitada
logotipo da Revolution Laundry UK

Resposta da Revolution Laundry UK

Thank you for your feedback, Stephanie.
We are always looking for ways to improve our service and we will take your comments on board.

Avaliado com 1 de um total de 5 estrelas

Customer service is awful

Went to use a machine, the washer didn't spin properly, but I carried on and used the drier, sat for 30 mins and the washing needed more time, to find out there was no heat!
Emailed "support" to be ignored and even after a second email, ignored still.

Use at your own risk, customer service is non existent.

Despite getting an automated response, the email still has no response 27/02/2024

2 de fevereiro de 2024
Avaliação não solicitada
logotipo da Revolution Laundry UK

Resposta da Revolution Laundry UK

Hi Simon

I am very sorry to hear this.

We want all our customers to have the best experience with our products and we pride ourselves on fast, efficient customer service so I am surprised to hear that you had difficulty contacting our customer service team.

I have checked through our email and contact over the last couple of weeks and I cannot find anything under the name Simon Read so is it possible you have sent an email to an incorrect address?

Please get in contact with us using the customer Help page on our website - https://help.megroup.uk/
Here you can reach us through webchat or email us at callcentre@me-group.com

A link to contact us through WhatsApp is also provided at the machine as well as our Revolution contact number 0800 208 1299

Please get in contact with our customer service team and hopefully, we can restore your faith in our company.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Avaliado com 5 de um total de 5 estrelas

Worries proved groundless…

I was very concerned after reading reviews, so I checked on a local forum before using the washers based in Penketh, Warrington. I am really pleased, the big blanket/duvet came out great! And they text me when it was done in the washer. Minor gripes, it was expensive at £23.50 for the wash and dry, and the text didn’t come for the dryer end alert! First world problems 😀! All in all a good service!

11 de fevereiro de 2024
Avaliação não solicitada
logotipo da Revolution Laundry UK

Resposta da Revolution Laundry UK

Thank you for such great feedback, Mrs Hughes.

Avaliado com 1 de um total de 5 estrelas

A washing machine that doesn’t wash

I used the 18kg washing machine to clean my duvet. The duvet came out almost dry and had not been cleaned. I paid £11 for the cycle and followed all instructions, so am disappointed with the service. I have tried finding a way to contact the customer service team and can only find a number based abroad. I feel disappointed and will not be using the service again.

6 de fevereiro de 2024
Avaliação não solicitada
logotipo da Revolution Laundry UK

Resposta da Revolution Laundry UK

Hi Katherine

Thank you for your feedback
We are very sorry to hear that you have had a negative experience with our service.

All our contact information should be provided at the machine so we would like to investigate this further.

Please contact a member of our customer service team through our website help page https://help.megroup.uk/

Alternatively, please email our customer service team at callcentre@me-group.com and we will get back to you as soon as possible.

Once again please accept our sincere apologies for any inconvenience this may have caused you and we hope this incident doesn't deter you from using our machines in the future.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Avaliado com 1 de um total de 5 estrelas

Machine never washed the clothes

Machine never washed the clothes - they came out dry. I saved the date, time and location of the machine but, seeing as I am not a French resident with a French number and address, was unable to reach out for a refund. I paid 10 euro for a wash which did not happen. The English company was of no use and could not give me any other means of contacting the French branch of the company - I had already explained to them this was not possible without a French address and the machine number - which I found nowhere in any of the pictures of the machines I took

9 de dezembro de 2023
Avaliação não solicitada
logotipo da Revolution Laundry UK

Resposta da Revolution Laundry UK

Hi Rebecca

You have left a review for Revolution Laundry UK.
We operate machines in the United Kingdom.

If you have not used a machine in the UK we would really appreciate it if you would remove your review, Thank you.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Avaliado com 1 de um total de 5 estrelas

Expensive and slow driers

The washing machines are good, but expensive. The dryer is also expensive but absolutely useless, takes hours and a lot of money to dry your clothes. I ended up taking a lot of wet clothes to a proper launderette where the clothes were dried in no time, for very little money.

28 de janeiro de 2024
Avaliação não solicitada
logotipo da Revolution Laundry UK

Resposta da Revolution Laundry UK

Hi Sylvia

Thank you for your feedback
We are very sorry to hear that you have had a negative experience with our service.

If you haven't done so already, please fill in our online refund form and we can issue a full refund for you. Alternatively, you can contact a member of our customer service team through our websites help page and they will assist you https://help.megroup.uk/

Once again we do apologise for any inconvenience this may have caused you and we hope this incident doesn't deter you from using our machines in the future.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Avaliado com 1 de um total de 5 estrelas

Never again waste of money and time

It second time I used your service and to be honest I will never used it again.first time I dry about 4 kg of clothes 45 min and was still wet and doesn't had any small so no detergent today I give it try one more time and same no smell same dirty as I put in shocking. No costumer service give my money back

28 de janeiro de 2024
Avaliação não solicitada
logotipo da Revolution Laundry UK

Resposta da Revolution Laundry UK

Hi Sylwester

We want all our customers to have the best experience with our products so I am sorry that this was not the case for you.

You can contact a member of our customer service team through our websites help page https://help.megroup.uk/

Alternatively, please email our customer service team at callcentre@me-group.com and we will get back to you as soon as possible.

Once again please accept our sincere apologies for any inconvenience this may have caused you and we hope this incident doesn't deter you from using our machines in the future.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Avaliado com 1 de um total de 5 estrelas

If this the same ones at the ones in…

If this the same ones at the ones in Ireland then they are awful

27 de janeiro de 2024
Avaliação não solicitada
logotipo da Revolution Laundry UK

Resposta da Revolution Laundry UK

Hi Honey,

You have left a review for Revolution Laundry UK.
We operate machines in the United Kingdom.

I would suggest contacting Photo-me Irelands customer service team on customercare@photo-me.ie and someone will get back to you as soon as possible.

If you have not used a machine in the UK we would really appreciate it if you would remove your review, Thank you.

Luke Clark
Me-Group UK Customer Service Manager

Avaliado com 1 de um total de 5 estrelas

The machines constantly malfunction and…

The machines constantly malfunction and trying to get a refund is like pulling teeth...then you get told refunds are only via Bacs....they took the payment off my card in seconds and should refund back to the card via faster payments not f##king Bacs. I tell them each time it's the same machine, same location as per email chain but they stall for time, the machine isn't fixed which means many other people are getting money taken off them amounting to hundreds of ££££.

My advice is stay well clear of them... I'll not be using them anymore, I'll go the local launderette

15 de janeiro de 2024
Avaliação não solicitada
logotipo da Revolution Laundry UK

Resposta da Revolution Laundry UK

Hi Adam

Thank you for your feedback.
I am sorry to hear this, We want all our customers to have the best experience with our products so I am very sorry that this was not the case for you.

Refunds are processed as a BACS payment as you have used a vending machine, we are not there to process the refund back to your card. In keeping with GDPR laws, we do not save your account details so the team would ask you to provide this information whenever you claim a refund.

Once again please accept our sincere apologies for any inconvenience this may have caused you and we hope this incident doesn't deter you from using our machines in the future.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Avaliado com 1 de um total de 5 estrelas

The machines were surrounded by litter…

The machines were surrounded by litter and rubbish, nearly twisted my ankle and fell on some timber lying in front of the machines, dryer and wash machine full of dog hair, expensive and slow, now drying remainder of my washing in front of my heater.

18 de janeiro de 2024
Avaliação não solicitada
logotipo da Revolution Laundry UK

Resposta da Revolution Laundry UK

Hi John

Thank you for your feedback, I'm so sorry to hear this.
We want all our customers to have the best experience with our products so this is really disappointing.
We would like to investigate this further so please contact a member of our customer service team through our website help page https://help.megroup.uk/

Alternatively, please email our customer service team at callcentre@me-group.com and we will get back to you as soon as possible.

Once again please accept our sincere apologies for any inconvenience this may have caused you and we hope this incident doesn't deter you from using our machines in the future.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Avaliado com 5 de um total de 5 estrelas

Above and beyond customer service!

After a washing machine breakdown at home the revolution laundry was a saviour over the new year period with lots of family home for holidays and a lot more laundry than usual. Easy to use and operate. Then when we had the disaster of a lost diamond bracelet in the wash the customer service I received was extremely timely and kind and professional. Luckily an engineer was sent to the machines used and the bracelet retrieved within 48 hours. Couldn’t be more impressed and a million thanks.

8 de janeiro de 2024
Avaliação não solicitada
logotipo da Revolution Laundry UK

Resposta da Revolution Laundry UK

Hi Hayley, thank you for your feedback.
Glad we managed to find the bracelet! : )

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais