In the Digital Age of instancy, you're taking far too long to process refunds. I assume it's because you have so many to get through given the frequency of machines being out of order. Fix one or t... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
This facility was extremely useful to use while plumbing was being done at my house. Would definitely use again. Very cheap to use also, €6 for a wash & €3.50 to dry. Would be much more secure however... Ver mais
A empresa respondeu
Duvet wash was not clean. Only email receipt available and machine would not allow me key in my email. Rang the helpline three times & got no reply I will not be using your facility again or recomme... Ver mais
A empresa respondeu
Truly awful clothes came out smelling like a dead dog ,drier despite being on hot setting for 45 mins clothes very wet, exhaust vent from machine blowing ambient air, Never again, not what you need w... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Welcome to Wash.ME Ireland, formerly Revolution Laundry! We provide 24/7 outdoor self-service solutions conveniently located in the car parks of your local supermarkets, petrol stations, and shopping centres. 🧺 Self-Service Launderettes Offering 24/7 access to large-capacity, energy-saving, and rapid laundry machines. With over 600 self-service launderettes installed across Ireland, washing duvets, heavy loads, and daily laundry is fast and hassle-free. 🐶 Wash.ME Dog Wash Pamper your pup 24/7 from just €10 for a complete wash! Our dog wash stations include shampoo, conditioner, anti-parasitic treatment, rinsing, and warm drying. With our pause feature, you only pay while the wash or dry is actively running. Available at over 40 locations across Ireland.
Informações de contato
A4 Alexander House, Tallaght Cross East,, D24 CX9R, Dublin, Irlanda
- 014572121
- customercare@photo-me.ie
- revolutionlaundry.ie
2,5
Ruim
85 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Did not spin, and dryer did not dry
Clothes came out soaking wet, does not seem to have a spin cycle. Put them in the dryer for 30 mins to try and get the water out, as I could not physically carry them home they were so sodden. Waited 30 minutes for the dryer to finish, but the clothes were not any dryer! They where not even warm when I opened the door. I see other users have reported these issues. A machine that does not spin that forces you to pay for a dryer that does not heat up seems like a scam to me.
10 de maio de 2026
Avaliação não solicitada
Resposta da Wash.ME (formerly Revolution Laundry)
Hi Jennifer,
Thank you for your review. We're very sorry to hear about your experience. What you've described is certainly not the standard we aim to provide, and our machines are not intended to operate this way. Please contact our customer care team so we can investigate it and issue a refund. You can also apply for a refund using our online form: https://help.me-group.ie/help/how-to-get-a-refund. Apologies again for the inconvenience it has caused.
Truly awful clothes came out smelling…
Truly awful clothes came out smelling like a dead dog ,drier despite being on hot setting for 45 mins clothes very wet, exhaust vent from machine blowing ambient air,
Never again, not what you need when touring in a motorhome, will wash clothes in sink next time for better results
1 de maio de 2026
Avaliação não solicitada
Resposta da Wash.ME (formerly Revolution Laundry)
Hi Anthony. Thank you for your feedback. We know how important it is to have a reliable laundry stop when you are travelling. What you've described isn't the experience we want anyone to have.
Our machines are regularly cleaned and serviced, so we'd really like to investigate what happened here. Please reach out to us at customercare@photo-me.ie with the location so we can look into it and issue you a refund.
Warning: Allergy nightmare
The products dispensed in your machines are so heavily scented pungent, it's borderline nauseating, and is making my skin burn. I have had to air my laundry outside and/or re-wash them to get rid of the extremely concentrated, unplesant fragrance. There is NO possible way these are 'eco-friendly' or hypoallergenic. They are a nightmare for anyone with allergies, respiratory issues, skin sensitivies, etc., not to mention that fragrance is a known endocrine (hormone) disruptor. Clothes should be clean when they come out of a machine, not saturated with toxic, allergy-inducing chemicals! If you have asthma, allergies, eczema, or children in the home, stay far away from these facilities as they may be endangering your health.
Regarding the reply from customer service below:
1. EcoLabel is NOT the same as hypoallergenic, so the claim still does not stand.
2. I have already written to your customer service department on WhatsApp, and after 6 days, still no reply. I find it interesting that a public review will gain the company's attention, yet dedicated customer service channels seem to be ignored? Please review your WhatsApp messages and you will be sure to find my contact information including the location.
10 de abril de 2026
Avaliação não solicitada
Resposta da Wash.ME (formerly Revolution Laundry)
Edited:
Dear customer,
Thank you for your edited review. We apologise for the delay in replying to your message. Our customer care agent called you last week but couldn't reach you.
We see from your message that you used a Wash-ME in Tramore, but we have 3 locations there. Can you please email us at customercare@photo-me.ie with the machine code or the exact location where you used our machines?
We need more details to investigate this. Our customer care team will provide you with a refund, which will be arranged via email.
Our customer care team will issue a refund to you via email.
We apologise again for the issue and look forward to hearing from you.
---
Dear customer,
I am truly sorry to hear about the skin irritation and respiratory discomfort you experienced after using our facility. We take feedback on health and safety very seriously, and I would like to provide some clarity about the products dispensed from our machines.
Our Wash-ME (formerly Revolution Laundry) machines use Eco Wash detergent and GREEN'R Ultra Soft fabric softener, both with the EU Ecolabel (ES-CAT/039/002 and BE/039/001, respectively).
The EU Ecolabel is a high-level environmental certification that guarantees the products meet rigorous standards for both performance and reduced environmental impact. Furthermore, they comply with EU REACH regulations and contain no "substances of very high concern".
While these products are designed to be environmentally friendly, they are not completely fragrance-free. The detergent contains <5% perfumes, and the softener is a perfumed formula designed to leave a fresh scent.
Our machines use automatic dosing systems calibrated by technical services to ensure the correct amount of product is used based on water hardness. This is intended to minimise water pollution and prevent over-saturation. But we understand that even low levels of fragrance can be problematic for some individuals with severe allergies or chemical sensitivities.
We will share your feedback with our technical team to ensure our automatic dosing systems are performing as intended. Can you please contact our customer care team at https://help.me-group.ie/help/speak-to-someone to let us know which location you used our machines at so we can investigate further and offer you a refund?
Kind regards,
Wash.ME Ireland Team
Not worth the hassle.
Went to use washing machines and dryer last week. Had washes in both the small and large machine which worked fine. Too the washing out to put in the dryer. Paid the 10.50€ , dryer went through the motions and didn't even heat up, clothes wet and cold when cycle finished, wasted 45 minutes sitting there, send an email to customer service straight away and another a few days later and still no reply from customer service. Won't be using them again, I'll stay with speedqueen from now on.
7 de março de 2026
Avaliação não solicitada
Resposta da Wash.ME (formerly Revolution Laundry)
Hi Anita,
We’re very sorry to hear about your experience with our dryer and the lack of response from our customer service team. This is certainly not the standard we aim for, and we completely understand your frustration. If you could share your details with us, we would be happy to check what happened and ensure it doesn’t happen again.
We’d like to make this right. You can apply for a full refund for your session by submitting a request here: https://help.me-group.ie/refund-redirect.
Thank you for bringing this to our attention, and we truly apologise for the inconvenience caused. We hope you’ll give us another chance in the future to provide a better experience.
Kind regards,
ME Group Ireland
Wash.me betaalt geen refund en is onbereikbaar
Na betaling werd de was niet gestart. Op hun site staat dat ze 24/7 bereikbaar zijn, maar in de praktijk is hun nummer zelden bereikbaar. Ik heb meteen een refund ingevuld via een google form. Daar krijg je geen mail van. Na invullen staat er dat ze binnen twee weken terugbetalen (mits approved, dat voelde al gek). Maar goed, je kan naar je geld fluiten en bereikbaar zijn ze niet. Ze hebben geen emailadres (op hun site) en hun chatbot zegt je door te verbinden naar een mederwerk die niet komt en sluit daarna al snel de chat af. Waanzinnig slechte service. Was niet bij de wash.me. Vaak storing en terugbetalen, ho maar.
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da Wash.ME (formerly Revolution Laundry)
Dear Customer,
Thank you for contacting Wash.ME Ireland and for taking the time to share your experience.
We are sorry to hear about the issue you encountered. In order for us to assist you with the refund, could you please provide a little more information about where in Ireland the machine was used (location of the laundrette?
Please note that refunds are normally processed online through our website. However, our customer service team will be happy to assist you directly with this matter.
Could you please contact our Customer Care team at customercare@photo-me.ie with the details mentioned above? Once we receive the information, we will be more than happy to help you arrange the refund.
Thank you for your patience, and we look forward to resolving this for you.
Trash machines dont work half the time…
Trash machines dont work half the time I go there, owed about five refunds that they refuse to process, customer service is worthless just look at the reviews tells you everything you need to know.
27 de fevereiro de 2026
Avaliação não solicitada
Resposta da Wash.ME (formerly Revolution Laundry)
Hi,
As mentioned previously, we have already issued several refunds to your account. For your most recent request, we need valid proof of purchase to confirm the transaction. The screenshots you shared do not fulfil this requirement, so we cannot authorise any additional refunds. We have already addressed your prior inquiries, and we cannot proceed with more requests without valid proof. Thank you for your understanding. If you have more questions, please reach out to our customer care team.
Tried to dry a mountain of wet clothes…
Tried to dry a mountain of wet clothes and got a “load needs to be redistributed” error message ( the load was nowhere near too heavy ). I stopped the dryer and redistributed the load to no avail. As I still had a mountain of wet clothes I paid for another cycle and got the same error message. I then took the load to a service that actually works. I phoned the “helpline” and was sent a text linking me to the company for a refund. I filled in the details and was told I would be refunded within 5 days. This has long passed and NO REFUND. I don’t think this company is a scam; they are just hopelessly incompetent at resolving issues. These machines fail and the company needs to find a way of effectively dealing with that. I threw away £14.00 on this company and they are failing to refund me. Please bear this in mind before using their machines!…Have received a reply from the company telling me that my complaint has reached their Irish branch and that they can’t help me if my complaint is based in the U.K. This is more blatant incompetence from this company. I give a Trustpilot review and the company’s response is ‘we’re the Ireland branch so we can’t help you, you have to contact our U.K. branch’. This is why this company’s Trustpilot score is so abysmal. They refuse to reform their own failings and blame it on the customer. 1 star is too high a score.
27 de dezembro de 2025
Avaliação não solicitada
Resposta da Wash.ME (formerly Revolution Laundry)
Hi Andrew,
Thank you for your reply. We’re here to help, regardless of where you used the service. As mentioned, we just need to understand whether you used the machines, and depending on the location, we have the guidance to assist with your refund. That’s why we need clarification about the location.
Please contact our customer care team at customercare@photo-me.ie, so we can review your case and take the necessary steps for your refund.
Thank you!
---------
Hi Andrew,
Thank you for contacting us, and we’re sorry to hear about your experience.
We have checked our system and have tried to locate a refund application under your name; however, we have not received any refund request matching your details.
Could you please confirm whether the machine was used in Ireland or the UK? You have reached the Irish customer care channel, so we just want to ensure your query is directed correctly.
If the machine was used in Ireland, we are more than happy to assist you with a refund. Please contact our customer care team directly at customercare@photo-me.ie with the details of your transaction (location, date, and refund amount). Our team will process the refund as soon as we receive the required information.
If the machine was used in the UK, please let us know and we will advise you of the correct contact details.
We apologise for the inconvenience caused and appreciate your patience while this is resolved.
Doe het niet
Na het wassen ging de deur niet open en heb ik twee dagen moeten wachten. Via het alarm nummer kon niemand helpen en bij het tankstation ook niet. Heel vervelend. Ik heb uiteindelijk online (via washme) contact gehad. Toen ik langs reed om te checken was opeens de deur open. Heel raar dit, slechte service en mijn was was niet schoon… dus denk goed na of je hier je was wilt doen
13 de dezembro de 2025
Avaliação não solicitada
Resposta da Wash.ME (formerly Revolution Laundry)
Hi Marjanne,
We're really sorry to hear about your experience and for the inconvenience caused. This is certainly not the level of service we aim to provide.
You are, of course, entitled to a refund. You can apply online using the link below, or speak directly with one of our customer care agents who will be happy to assist you:
https://help.me-group.ie/help/how-to-get-a-refund
Thank you for bringing this to our attention, and again, our sincere apologies for the trouble caused.
Such a useful service
Such a useful service. I am renting and finding these machines so handy to get a large volume washed & dried in a short space of time.
16 de novembro de 2025
Avaliação não solicitada
Resposta da Wash.ME (formerly Revolution Laundry)
Hi there!
Thank you so much for the 5-star review. We're delighted to hear that the service has been helpful for you, especially when you need to get a large load washed and dried quickly. That's exactly what our high-capacity machines are designed for, and it's great to know they're making things easier.
Thanks again for choosing Wash.ME! 🙌
Would not recommend these washing…
Would not recommend these washing machines
8 de novembro de 2025
Avaliação não solicitada
Resposta da Wash.ME (formerly Revolution Laundry)
Hi Mikey, we're really sorry to hear that you had a bad experience. Could you please contact our customer care team at https://help.me-group.ie/help/speak-to-someone and share more details about what happened? You may be entitled to a refund. They'll be happy to look into it for you and help resolve the issue.
I dislike the fact the one don't get a…
I dislike the fact the one don't get a notification 5mins to finishing time like stated on the remote screen and again there is no provision for sitting if u choose to wait for ur laundry. People even forgets their laundry in the wash tub creating havoc for others. Location M30 shell v power petrol station.
22 de outubro de 2025
Avaliação não solicitada
Resposta da Wash.ME (formerly Revolution Laundry)
Hi Queen, thank you so much for your thoughtful feedback! 💙
Our professional washers are designed to allow you to start a cycle, check the timer on the display, and make the most of your time while the wash runs, whether that's grabbing a coffee or topping up the tank. The washers remain locked until the cycle is over. That's why they don't currently include additional facilities.
Our IT team is developing a new system to enhance customer notifications, including alerts when a cycle is nearing completion. It will also help reduce situations where laundry is left unattended. We completely understand how frustrating that can be, and we're always looking for ways to make the Wash.ME experience smoother and more convenient.
Keep an eye on our socials for updates on these improvements!
Disastrous experience
I stood for 30 minutes in the rain trying everything to get the dryer to work. A very small child and a baby in the rain with me. I called the number multiple times and never connected. Sent multiple texts to WhatsApp help. No reply. It had no problem taking my money twice though! Such a stressful and disappointing experience. It truly ruined my day.
10 de setembro de 2025
Avaliação não solicitada
Resposta da Wash.ME (formerly Revolution Laundry)
Hi,
We are very sorry for the inconvenience you experienced today. Unfortunately, we are currently experiencing an issue with our phone line, which is why you were unable to reach a customer care attendant.
Please note that our team has already been in touch with you via WhatsApp, and the full refund has been processed to your bank account. You should receive it within 5 working days.
We sincerely apologise for the stress and frustration this situation has caused, especially with a small child and a baby in your care. Your feedback is very important to us, and we are taking steps to ensure this does not happen again.
Thank you for your patience and understanding.
Kind regards,
ME Group Ireland
Never again. Items not clean
My machine broke-down so I needed to use this facility to wash the wet towels from the floor and some lightly soiled garments. Very unhappy with the results. Nothing seems to be washed clean. I regret not reading the reviews first! Never again
12 de agosto de 2025
Avaliação não solicitada
Resposta da Wash.ME (formerly Revolution Laundry)
Hi Eleonor,
Sorry to hear this! That's definitely not the experience we want our customers to have. You're entitled to a refund, and we're happy to arrange it for you. Could you please contact our customer care team at https://help.me-group.ie/help/speak-to-someone with the location and details so we can resolve the issue quickly? We appreciate you letting us know.
If there was a no star I would click on…
If there was a no star I would click on that.... This was simply a horrible experience I paid 12E for two large towels... It never moved yo spin... No-one answered the call centre.. I had to haul two saturated towels out of the machine and drag back to my car. I selected 18kg wash and found it very expensive... This was the laundry on the Ennis Road in Limerick... My advice go to the Tesco laundry Matt on the Coonagh roundabout... Lots of machines and cheaper.. 10E for 18kg wash... So so disappointed...
9 de agosto de 2025
Avaliação não solicitada
Resposta da Wash.ME (formerly Revolution Laundry)
Hi Adrienne,
We're really sorry to hear about your experience. That's not the level of service we aim to provide. We want to investigate what happened at the Ennis Road location and assist in resolving this matter for you.
Could you please contact our customer care team at https://help.me-group.ie/help/speak-to-someone with the details?
Also, we are more than happy to offer you a refund. Please request it at https://help.me-group.ie/refund-redirect. Apologies again for the inconvenience!
Nul sterren
Nul sterren! Je was komt kleddernat uit de wasmachines. Inmiddels doen ook de displays het niet meer. Helpdesk zegt “er komt een monteur” en sluit vervolgens de chat. (This was in Putten, The Netherlands)
14 de julho de 2025
Avaliação não solicitada
Resposta da Wash.ME (formerly Revolution Laundry)
Hi DNF!
Thank you for your feedback. We're sorry to hear about your experience.
However, we believe this review may have been left on the wrong page. We operate the Wash.ME laundry services in Ireland. The operations in the Netherlands are managed by another subsidiary that is independent from Ireland.
We recommend contacting the local operator in the Netherlands directly to resolve the issue:
https://www.wash-megroup.com/nl-nl/
Wishing you a swift resolution,
The Wash.ME Ireland Team
Good experiences so far
I am utterly surprised with the reviews here.
I started using this service since last October and have not looked back, even though it is not perfect. I will start with the CONS then PROS.
CONS:
1. You will never know if the machine is broken until you get there.
2. People leaving their laundry in overtime and there is no regulation or monitoring.
3. Some locations are impossible to find parking.
4. The app doesn't show all the locations sometimes.
PROS:
1. Powerful machines, 40C dried 20KG in 20mins
2. Washing is always clean
3. If one machine doesn't work, the other one is only 15 mins drive away (Southend)
4. I can do laundry anytime of the day or night
5. No need to worry about looking for coins
6. If the machines is broken, just call in and it is normal fixed the next day.
It is slightly expensive than a coin operated launderette, but the machines are guaranteed powerful especially the tumbler, whereas I had many experiences that I would spend for that £5 for a 20KG load at coin launderettes and still not dried.
It will be perfect if the app is interactive, such as showing LIVE status of which machines at working/broken/occupied with time left, etc. The map to be more accurate with locations.
5 de outubro de 2024
Avaliação não solicitada
Resposta da Wash.ME (formerly Revolution Laundry)
Hi Angelita,
Thank you so much for your detailed and thoughtful review. We really appreciate you taking the time to share both the pros and cons of your experience with our self-service launderettes.
It's great to hear that you've had good experiences since starting in October, and we're glad to know that the power and convenience of the machines are making laundry day a bit easier for you!
We do want to let you know that you're reviewing Wash.ME Ireland, while it sounds like you've been using the machines in England. These are operated by a different subsidiary of ME Group International PLC. To ensure your feedback reaches the right team, you can leave a review here:
👉 https://www.trustpilot.com/review/revolution-laundry.com
That said, your suggestions are incredibly valuable, and we're happy to share that a new and improved app is on the way, with features like live machine status, better location mapping, and more intuitive navigation. This upgrade is being developed at a group level, so it will benefit users across all regions. Keep an eye on our social media channels for updates!
Thanks again for your honest review and support!
Warm regards,
The Wash.ME Ireland Team 💙
If I could give less than one star, I would.
The "washing machine" doesn't actually wash. It instead gives it a "dry wash."
I say this because after getting two of their machines to wash two batches of my laundry (so one per machine), I was appalled by the wash. It's as if it washes the clothes without any water, as they came out only slightly damp and with the stains intact. Furthermore, the clothes still smelled of sweat and other odours.
It is evident that these machines are not fit for purpose, and they're not useful to anyone, given how badly they 'wash' clothes. In my opinion, this service shouldn't even exist if it cannot fulfil its purpose. I also saw the machine while it was rotating and I saw the maximum water line... The water couldn't even reach over the bottom of the washing machine hatch, so you wouldn't even be able to see the water. This leads the impression that you pay money for a placebo.
This is unacceptable and I would like a refund as the service doesn't fulfil what is advertised.
23 de maio de 2025
Avaliação não solicitada
Resposta da Wash.ME (formerly Revolution Laundry)
Hi Jolanta,
We're very sorry to hear about your disappointing experience with our washing machines, and we completely understand your frustration. Your clothes should come out clean, fresh, and properly washed, and anything less is not the standard we strive for.
We take issues like this very seriously. Please contact our Customer Care team at customercare@photo-me.ie so we can investigate this further.
In your email, please provide the exact location of the machine you used so we can quickly send our technician to inspect the machine and process your refund.
We kindly ask you to include the word "Trustpilot" in the subject line so we can offer you an exclusive discount code if you are open to giving us another chance.
Thank you for bringing this to our attention. We're committed to making this right.
Warm regards,
The Wash.ME (formerly Revolution Laundry) Team
Truly terrible
Truly terrible! Ridiculously expensive and doesn't wash the clothes properly. Unless your clothes only need a tiny rinse these are useless
26 de maio de 2025
Avaliação não solicitada
Resposta da Wash.ME (formerly Revolution Laundry)
We're sorry to hear you had a bad experience. We'd really like to make this right. Please contact our customer care team so we can check which launderette you used to fix the problem, issue a refund, and send you a discount code.
You can reach us at reviews@me-group.ie.
Thanks for your feedback, and we hope to hear from you soon.
– The Wash.ME (Revolution Laundry) Team
Expensive!
Expensive!! Machines not working today. No one answering calls and noone phoned me back.
26 de fevereiro de 2025
Avaliação não solicitada
Resposta da Wash.ME (formerly Revolution Laundry)
Hi,
Our lines are open every day from 7 AM to 10 PM. We will look into why you were unable to reach us by phone.
If you need any assistance or would like a call back, please contact our customer service team at customercare@photo-me.ie, and we will be happy to get back to you.
You may want to check the machine in…
You may want to check the machine in Ballinrobe Co. Mayo as all it does is took my money and machine not working.
24 de fevereiro de 2025
Avaliação não solicitada
Resposta da Wash.ME (formerly Revolution Laundry)
Thank you for reaching out and sharing your recent experience with us. I’m truly sorry to hear that our machine didn’t meet your expectations and that your wash didn’t go as planned.
To assist you further, I would recommend reaching out to our Customer Care team. They’re well-equipped to investigate any service issues and help you with refund. You can contact them directly at customercare@photo-me.ie, and please feel free to provide any additional details about the location and time of use to help expedite the process.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.