Reward Flight Finder Avaliações 344

O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Great tool, booked many flights using this, makes the process so much easier and shows you outbound/inbound options as well as multiple views.

Avaliado com 5 de um total de 5 estrelas

Used for a few years to find great reward bookings on long haul destinations, including Buenos Aires, San Francisco and Cape Town, as well as last-minute short haul hops to Stockholm and Reykjavik. It... Ver mais

Avaliado com 5 de um total de 5 estrelas

Just secured a flight to Argentina in December after my alert triggered. I have moved from Seatspy to you because your BA search tools and your customer service are so much better. You have fewer air... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Was feeling pretty gutted to miss out on Avios flights to South Africa after staying up past midnight 3 nights in a row and then out of nowhere got an alert early evening a day later for extra reward... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Site de busca de vôos
  2. Companhia aérea
  3. Aeroporto
  4. Aeroporto Internacional
  5. Salão

Escrito pela empresa

Check availability of British Airways reward flights in just one click, and receive email and sms alerts whenever reward seats you want become available


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

344 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Information is inaccurate

Information is inaccurate! Was searching for flights within a specific date, every single flight that RFF showed as available I cross checked with BA to book and they confirmed at least one leg was not a reward flight. I contacted RFF 3 times over 2 weeks to ask what was going on and they simply ignore my emails.

8 de julho de 2023
Avaliação não solicitada
logotipo da Reward Flight Finder

Resposta da Reward Flight Finder

So sorry about this.

We investigated this today and found that your ticket had been mistakenly assigned to someone to investigate who's currently on holiday. Thus your ticket was accidentally overlooked till now.

We did have some intermittent availability data issues a couple of weeks ago due to an issue on BA's end, but these were fixed quite quickly.

We'll make sure to have protocols in place to prevent this from happening again, and we've also recently added a new team member to help us answer customer queries.

I have reached out to you directly via email as well so we can continue this discussion. Hope you can give us another chance.

Avaliado com 5 de um total de 5 estrelas

My first Avios flight

Cash getting tight so was determined to use my Avios. Just bought my first Avios flight for April 2024, thanks to RFF. Had to wait 5 weeks for the alert, but I'm happy. Saves so much time. Definitely pays to set alerts months in advance.

23 de junho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thanks to RFF, we now enjoy using our Avios for flights

My wife and I have accumulated many Avios and have a large Avios balance. We grow it while using our BA Amex card for just about everything. Since discovering the BA shopping portal where you get *bonus* Avios from hundreds of high-street retailers, our balance has soared. On a couple of occasions before we discovered RFF, we tried to use them but found the BA website difficult to navigate. When we finally figured it out, there was no availability -- hugely frustrating and disappointing. It was actually a BA reservation clerk who suggested we use RFF to find elusive, hidden flights. In February this year, we joined and now we couldn't be happier about using our Avios. RFF makes finding flights so easy. So, we're off to Toronto for half-term in October this year, then Geneva for skiing in February and Miami in early June. We're really chuffed. We figure there must be lots of people like us with big, unused Avios balances who find it difficult to use them. I still have over 170k Avios left! The trick is to set many alerts, months ahead. We'll be setting them in October this year for October 2024 half-term. RFF delivers!

6 de março de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

Reward Flight Finder notified me when the seats and dates I wanted became available. I am so happy to be able to upgrade my premium economy to business class to Singapore. Great service would recommend to everyone. Saves checking on BA every single day for months, I was notified approx 4 months after all the original allocation had been released.

17 de maio de 2023
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Nowhere near perfect but good

Regular email updates received on alerts but never quite seemed to match up with the availability no matter how quick I was, although there were usually additional options that hadn't been picked up! Strange. Clearly lots of bugs to sort out but in terms of usability pretty good.

17 de junho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love receiving the alerts!

A really useful tool. I've upgraded to Gold and I now have at least 3 alerts for 3 different destinations for each half term. So right now I have 9 alerts set up, some 11 months ahead. Love receiving the alerts. Then the family arguments begin as to where to go to.

5 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My third success

Thank you again RFF. I have just bought business class tickets to Japan for May 2024 using my companion voucher and saving about 6800 pounds against the cash price. This is my third success with you after having secured flights last year to Toronto and Bermuda. My strategy is to set alerts 9 months ahead, setting many alerts to different destinations at different times. It seems to work.

5 de junho de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Greed.

Used to be a great site until this was bought out, now rthe new owner tries to squeeze and monetise as much as possible.

Alters are not reliable, even with the top tier. With alters not reliable, not really sure what it is you actually pay for.

Used to be a great site, now just run by greedy owners.

2 de junho de 2023
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Functionality nuked

I loved this website, but recently they nuked the functionality of the Basic plan. It's fair to ask for payment, but I think they've got the pricing way too high; it's about double the price of Seat Alerts if you compare the useful features. Also, I'm getting marketing emails even though I never subscribe in signup processes.

24 de maio de 2023
Avaliação não solicitada
logotipo da Reward Flight Finder

Resposta da Reward Flight Finder

Thanks for your feedback Ashley 👍

We needed to make this change in order to become more sustainable and to continue improving the product. We're a team of 4 and running RFF takes a lot of time, effort, and resources.

Given that we help some customers save thousands of pounds (literally), I'd say our starting price of £3.33/month is very underpriced. Some customers email us to tell us they'd pay 2-3x what we charge considering the value we provide.

That being said, it does probably depend on your use case.
I'd love to have a chat to better understand your thoughts and will email you directly to continue this conversation.

What is Seat Alerts btw? Do you mean the EF tool? They charge $5-10 per month and last time I checked they didn't fully support reward availability for BA.

I'll double check why you're receiving emails from us, some setting may have gotten changed accidentally.

Avaliado com 4 de um total de 5 estrelas

Further to my complaint the customer…

Further to my complaint the customer service promptly responded and refunded said amount so I can say I am now very happy with the escalation and the speed with which my complaint was dealt with
and have upgraded my experience accordingly

Thank you

23 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A godsend

Searching for free flights is a real hassle especially for popular destinations at peak times like Christmas. I just give up after a while. So this app is a godsend.

22 de maio de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Functionality Questionable, Responsiveness Worse

Unwisely signed up for the gold service for a year although as far as I can tell it is not useful. No alerts on received, raised a support ticket a month ago and no response yet (despite multiple emails asking for a response).

19 de maio de 2023
Avaliação não solicitada
logotipo da Reward Flight Finder

Resposta da Reward Flight Finder

Sincere apologies for our failure here.

Our company comprises of 4 people, and your ticket was mistakenly assigned to the one colleague who hasn't been checking customer support recently as they're working on a new feature.

Every time you sent a follow up message, the ticket didn't move to the top of the list in our shared inbox/view, as it was already incorrectly assigned to this one colleague.

Normally we're relatively OK at checking support tickets in a timely manner, but in this case we definitely fell short.

The lack of alerts may be due to a potential bug on your account. I've asked my colleague to investigate ASAP.

I have emailed you directly to apologise, provide compensation, and to assure you that you'll get a much better service moving forwards.

Avaliado com 2 de um total de 5 estrelas

the seven day trial is really about…

the seven day trial is really about luring you into signing up for a year. If tyou cancel you loose any remaining days and if you dont you will be charged for a year in advance. That is not what I call a trial period.
And your response is a joke. It is NOT common practice to terminate the trial period immediately when the customer cancels.

26 de abril de 2023
Avaliação não solicitada
logotipo da Reward Flight Finder

Resposta da Reward Flight Finder

We offer a free 7 day trial on both our Monthly and Annual plans.

Our billing system automatically downgrades customers that cancel their trial to our free Bronze plan.

We're sorry to hear that this is unsatisfactory, however this is standard industry practice.

We'd happily investigate further and/or offer you an extended trial. Please contact help@rewardflightfinder.com so we can identify your account. Thanks!

Avaliado com 5 de um total de 5 estrelas

Worth the money…

I've been a member for over a year now and found the service / web site first class. Enter the departure dates / destination and let the system keep an eye on it. My first choice and hit was Sydney, got it. An excellent tool.

25 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great tool

Great tool. Just redeemed a flight and have 5 alerts set for November. Would love if Qatar Airways and Aer Lingus were added.

22 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

So easy and good value

Got the alert and booked my first flight. So easy and one redemption saves me enough to more than recoup the annual fee. Brilliant value

21 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

great travel saver!

With the cost of living rising steeply, anyone with a decent number of Avios should consider this app. Best to use those Avios than save them.

31 de janeiro de 2023
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Is this really only for BA flights

Is this really only for BA flights? Very limiting

17 de fevereiro de 2023
Avaliação não solicitada
logotipo da Reward Flight Finder

Resposta da Reward Flight Finder

We make it very clear on our website that we only support BA.
This is our strategy for the time being but we keep it under review.
We find by far the greatest demand is for BA flights.

Avaliado com 1 de um total de 5 estrelas

In 3 months I didn't get a single review

I paid 69,99 GBP to upgrade to Gold on November 10, 2022 and I set up 3 alerts. Up to February 7, 2023 I have not received a single alert but I learnt from B.A. directly that there had been seats available. Unfortunately it was too late and I missed the opportunity. I am sorry to say this looks like a scam to me and I request full reimbursement. February 26: I am adding that following my complaint the company contacted me and apologized profusely, refunded me in full and offered a bonus on a new suscription. I hope they will correct all the glitches because if it works, this service would be very convenient.

7 de fevereiro de 2023
Avaliação não solicitada
logotipo da Reward Flight Finder

Resposta da Reward Flight Finder

So sorry to hear about this.

Were you trying to book with a UK Amex BA Premium Plus Companion Voucher that shows extra business class availability via the 'I' fare code? If so, please note we don't support this extra availability currently.

Furthermore, London to Buenos Aires in Business class is very competitive. New availability in the last three months before travel doesn't show up often.

I have emailed you directly to discuss further.

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