Reward Mobile Avaliações 

192
•
O TrustScore é 3.5 de um total de 5

3,6

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Possible data harvesting scam. Tried to purchase a new contract today from these,after taking payment details I.e card,I was told I failed the credit check ,never failed one in my life,I was previou... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I was wary using this company. No need to be. Got a brilliant deal via health service discounts. Fast delivery of phone , added PAC code to order, swapped over my number immediately on setting up new... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent service. Friendly helpful staff. Advise and new contract SIM only with 3 taken. New SIM arrived on time. Mobile no ported across from EE after initially being missed was very quickly resolve... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Working for the NHS I am so proud that a site offers such a lucrative discount. iPhone 15 delivered exactly when described on the release date £32.40 per month 0 upfront! Not many companies offer any... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Celulares

Escrito pela empresa

Reward Mobile are an independent telecoms company with over 40 year’s management experience in both the business and consumer sectors. Alongside our position as one of EE’s largest business partners, we have built close ties with other major networks like Three. While we also maintain close relationships with manufacturers like Samsung, Apple and Nokia. This allows us to offer you some of the best services and savings available in the UK, on both sides of the mobile telecoms package, devices and networks.


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

192 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 42% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,6

Todas as avaliações

(192)

18 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Worst experience of my life

Worst experience of my life. No call answered received the SIM.. They have sent me ee sim.. and there is no account Active on SIM. Worst experience.. sending them emails is like banging your head with wall.They have sent me someone else numbers. Guys please stay away scammers.

19 de dezembro de 2024
Avaliação não solicitada
logotipo da Reward Mobile

Resposta da Reward Mobile

Hi

Sorry to hear your sim card wasn't activated when you received it. I can see this has now been resolved and you have advised us that you are happy to keep the new contract.

Any problems, please contact us at customerservices@rewardmobile.co.uk

Kind regards

Reward Service

Avaliado com 3 de um total de 5 estrelas

Take forever to confirm order

Takes over a week to just confirm your order when should be next day for a very expensive item. (is usually next day else where) Asks you for bank statements when I’ve never had that before with any other companies 👎🏽 🚩UPs don’t even let you know when your item is out for delivery, just turn up at your door? (luckily I was in) says on there web they ask for signature.. didn’t ask me for a signature, though should really as I could of been anyone and they just gave the phone over x

28 de novembro de 2024
Avaliação não solicitada
logotipo da Reward Mobile

Resposta da Reward Mobile

Hi

Thanks for your review. I will ensure your feedback is passed to our delivery company.

Kind regards

Reward Service

Avaliado com 1 de um total de 5 estrelas

Terrible company, even worse customer service

Shocking experience, no communication from customer service. Certainly reconsider your thoughts if looking to buy from this company.

20 de setembro de 2024
Avaliação não solicitada
logotipo da Reward Mobile

Resposta da Reward Mobile

Hi

Sorry to hear you had issues with your Mobile phone delivery.

We hope you are satisfied with the outcome of the investigation and are happy with your new product.

Kind regards

Reward Service

Avaliado com 3 de um total de 5 estrelas

Great deals - awful website!

Have had an absolute nightmare with the AVS check/website. I can't tell you how many hours I've spent this week (every day for 6 days so far!) trying to figure it all out... there really ought to be more guidance on each part of the form! Anyway, I have finally cracked it (worked out all the not-so-obvious particulars re: name, address, phone number, home phone number etc.), got through to my bank's payment approval window, approved in the app (as normal), went back to the website (as normal), pressed the 'I have approved in the app' button (as normal) and the screen just refreshed and said 'your basket is empty'. It's as if they don't want to take your money! Sort your website out, please! The only other plus is they have been quite responsive via email. That's great and everything but I just want to buy a phone from you and it's proving to be impossible!

7 de dezembro de 2024
Avaliação não solicitada
logotipo da Reward Mobile

Resposta da Reward Mobile

Hi

Thanks for taking the time to leave a review.

The AVS checking system has to match up your details and has to be processed before the order can be completed. I will pass your feedback to the relevant team.

Kind regards

Reward Service

Avaliado com 5 de um total de 5 estrelas

Absolutely brilliant!!

Absolutely brilliant!!! Brilliant service easy to use and absolutely fast. So happy with reward mobile,i will recommend 1000%

15 de novembro de 2024
Avaliação não solicitada
logotipo da Reward Mobile

Resposta da Reward Mobile

Hi

Thanks for taking the time to leave a review.

We hope you enjoy your new product.

Kind regards

Reward Service

Avaliado com 5 de um total de 5 estrelas

Unbeatable price across the UK

Unbeatable price across the UK, prompt delivery and best internet everywhere even in rural areas.
Thanks to EE for the network and Reward Mobile for making it affordable.

23 de outubro de 2024
Avaliação não solicitada
logotipo da Reward Mobile

Resposta da Reward Mobile

Hi

Thanks for taking the time to leave a review.

We hope you enjoy your new product.

Kind regards

Reward Service

Avaliado com 5 de um total de 5 estrelas

You guys are good I mean very good…

You guys are good I mean very good again happy to be part of this team thanks and it means a lot to me

1 de setembro de 2024
Avaliação não solicitada
logotipo da Reward Mobile

Resposta da Reward Mobile

Hi

Thanks for taking the time to leave a review.

We hope you enjoy your new product.

Kind regards

Reward Service

Avaliado com 4 de um total de 5 estrelas

Offer is really good

Offer is really good. However, there was a delay due to not in stock. It would be better for them to state not available on the site . Giving the option to get an offer where the phone is in stock

12 de outubro de 2024
Avaliação não solicitada
logotipo da Reward Mobile

Resposta da Reward Mobile

Hi

Thanks for taking the time to leave a review.

I will pass your feedback to the relevant department.

Kind regards

Reward Service

Avaliado com 5 de um total de 5 estrelas

Great customer service very helpful…

Great customer service very helpful staff vicky was so helpful and amazing to get everything sorted for me to get my new iPhone pro max

16 de setembro de 2024
Avaliação não solicitada
logotipo da Reward Mobile

Resposta da Reward Mobile

Hi

Thanks for taking the time to leave a review. I will pass your comments to the team.

Kind regards

Reward Service

Avaliado com 5 de um total de 5 estrelas

Very fast n great people

Very fast n great people

11 de outubro de 2024
Avaliação não solicitada
logotipo da Reward Mobile

Resposta da Reward Mobile

Hi

Thanks for taking the time to leave a review.

We hope you enjoy your new product.

Kind regards

Reward Service

Avaliado com 5 de um total de 5 estrelas

The process is very easy and smooth

The process is very easy and smooth. The customer service is friendly. I highly recommend them. I got my Samsung Galaxy Ultra 24 in two days. They are very efficient. They asked for proof once, and after verification, voila! The phone was in my hand the next day.

11 de outubro de 2024
Avaliação não solicitada
logotipo da Reward Mobile

Resposta da Reward Mobile

Hi

Thanks for taking the time to leave a review.

We hope you enjoy your new product.

Kind regards

Reward Service

Avaliado com 5 de um total de 5 estrelas

very good customer services

Ordered well over 2 weeks ago, passed the credit check and I changed my mind and asked to have an iphone 16 pro max instead of Iphone 16 pro. I contacted Vikky who has been very helpful at the customer services and again after a week I contacted Luk and she has been excellent with her communication skills and has been very helpful and patient. She cancelled my previous order and re-ordered me new phone. I am very happy and I understand that I should be patiently waiting for the new phone's delivery due to a very high volume orders for this new model.

9 de outubro de 2024
Avaliação não solicitada
logotipo da Reward Mobile

Resposta da Reward Mobile

Hi

Thanks for taking the time to leave a review. I will pass your comments to the team.

Kind regards

Reward Service

Avaliado com 1 de um total de 5 estrelas

Terrible customer service

Ordered well over a week ago, passed the credit check. Still waiting for it to be shipped! No estimate given to when after multiple emails asking… taken my money already! My pac code is only valid for 30 days or I lose my number. Beyond angry and disappointed with the customer service. If the phone isn’t in stock there should be a warning at the point of buying it!!!

8 de outubro de 2024
Avaliação não solicitada
logotipo da Reward Mobile

Resposta da Reward Mobile

Hi

Please can you email us at customerservices@rewardmobile.co.uk and we will be in contact with regards your order.

Kind Regards

Reward Service

Avaliado com 5 de um total de 5 estrelas

Great

Great! Was easy and simple the product came very quickly and had no issues at all. Was in constant contact and emailed updates theoughout the process

4 de outubro de 2024
Avaliação não solicitada
logotipo da Reward Mobile

Resposta da Reward Mobile

Hi

Thanks for taking the time to leave a review.

We hope you enjoy your new product.

Kind regards

Reward Service

Avaliado com 5 de um total de 5 estrelas

iPhone 16 EE

Fast, responsive and friendly service

26 de setembro de 2024
Avaliação não solicitada
logotipo da Reward Mobile

Resposta da Reward Mobile

Hi

Thanks for taking the time to leave a review.

Kind regards

Reward Service

Avaliado com 5 de um total de 5 estrelas

LOOK NO FURTHER

LOOK NO FURTHER - Absolutely fantastic service from start to finish. I can recommend without hesitation. Excellent customer service, especially from Vicki. Informative, polite, clear and managed my expectations. Available on telephone and online. Quick and well packaged delivery. Thank you, I will be ordering again for the rest of the family.

24 de setembro de 2024
Avaliação não solicitada
logotipo da Reward Mobile

Resposta da Reward Mobile

Hi

Thanks for taking the time to leave a review. I will pass your comments to the team.

Kind regards

Reward Service

Avaliado com 5 de um total de 5 estrelas

Great deal over entirety of contract

Great deal over entirety of contract, simple to order and quick delivery.

11 de setembro de 2024
Avaliação não solicitada
logotipo da Reward Mobile

Resposta da Reward Mobile

Hi

Thanks for taking the time to leave a review.

We hope you enjoy your new product.

Kind regards

Reward Service

Avaliado com 5 de um total de 5 estrelas

Fantastic Customer Service Experience with Reward Mobile!

I recently signed up with Reward Mobile for a contract phone, and I couldn't be more pleased with the service I received. From the very start, the customer service team went above and beyond to make the entire process smooth and hassle-free. They were incredibly friendly, patient, and answered all of my questions thoroughly.
What stood out to me the most was their dedication to ensuring I got the best deal that suited my needs and also the timely resolution of the little hiccup in the course of signing me up. A customer service Rep Vicky,took time to support me through the process, making me feel confident in my decision. The whole sign-up process was quick, straightforward, and professional, leaving me with complete peace of mind.
If you're looking for a phone provider that values its customers and offers top-notch service, I highly recommend Reward Mobile. Excellent experience all around!

3 de setembro de 2024
Avaliação não solicitada
logotipo da Reward Mobile

Resposta da Reward Mobile

Hi

Thanks for taking the time to leave a review. I will pass on your comments to the team.

We hope you enjoy your new product.

Kind regards

Reward Service

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais