SUBSCRIPTION FRAUD! Avoid avoid avoid! Same experience as everybody else, fortunately my bank blocked the £39 payment and alerted me. If you have fallen for this then contact your bank and ask them to... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
En effet, il s’agit bien d’une entreprise profitant de l’effet de pression (souvent pour la réservation d’un taxi, ce qui était mon cas) afin de vous faire souscrire à une période d’essai à 10cts... Ver mais
A empresa respondeu
This service does not present as a subscription service. I was an international traveller and googled taxi near me and used sn online form to book. Apparently using this form constitutes consent to su... Ver mais
A empresa respondeu
Taxi didnt confirm a booking till minutes before the taxi was too arrive and after we had sorted a different one. Leaving one driver without a fair. Tried to cancel my account before the £39 hidd... Ver mais
A empresa respondeu
1,5
Muito Ruim
51 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Please see the reply I received from…
Please see the reply I received from support ...basically just be aware of the hidden clauses behind there tick box acceptance button.
Dear customer,
We have received your message regarding the charge of €39 on your bank account. After checking, this charge corresponds to the Rezervly.io Premium subscription, which was activated at the end of the 72-hour trial period. Before confirming your booking and subscription, you were required to tick the following boxes: “I declare that I have read and accepted the General Terms of Sale, the General Terms of Service and the Privacy Policy of Rezervly.io.com.” “By confirming the information above, I confirm that I have ordered a booking assistant service at a price of €0.10, with a premium subscription billed at €39/month after a 72-hour trial period.” Ticking these boxes constitutes clear and voluntary consent, in accordance with the French Consumer Code. We confirm that your subscription has been successfully cancelled. As a reminder,Rezervly.io provides a booking assistance service for taxis, restaurants, hotels, flights and events. The subscription gives you personalised follow-up and access to premium services. We remain at your disposal for any further information.
9 de novembro de 2026
Avaliação não solicitada
Resposta da Rezervly
Hello Darren,
Thank you for sharing your experience and providing further context about your exchange with our support team. We’re sorry to hear that the information presented during the booking process did not meet your expectations and that this situation has left you feeling disappointed.
We understand how important it is for customers to feel properly informed at every stage of their experience. Your feedback regarding the booking process and the information displayed before confirmation is valuable, and we appreciate you taking the time to bring these concerns to our attention.
Kind regards,
The Rezervly Team
📧 contact@rezervly.io
📞 +44 204 5259 513
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
Avoid! Scheming Scam Taxi.
Avoid at all cost! A week after i booked, they’re still charging me double the amount straight from my bank. For some reason, they’re still charging have managed to get me to subscribed. I’d avoid this scheming company at all cost and get an uber or normal taxi.
8 de novembro de 2026
Avaliação não solicitada
Resposta da Rezervly
Hello Seva,
We’re sorry to hear that your experience has left you feeling this dissatisfied. We understand that unexpected concerns following a booking can be frustrating, and we take your feedback seriously.
We appreciate you taking the time to share your experience. Your comments are valuable in helping us continually assess the service and experience we provide to our users.
Kind regards,
The Rezervly Team
📧 contact@rezervly.io
📞 +44 204 5259 513
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
I booked a taxi for Bournemouth Airport…
I booked a taxi for Bournemouth Airport at 3.30am they didn't turn up, let me know at 5.am that they didn't have a driver, I spoke to the office the night before to confirm what a decusting company I missed my flight and lost my holiday will be claiming compensation DON'T EVER USE THIS COMPANY
3 de outubro de 2026
Avaliação não solicitada
Resposta da Rezervly
Hello Jennifer,
We’re truly sorry to hear about your experience and the serious disruption this caused to your travel plans. We understand how distressing it must have been to be left waiting for your taxi, especially after taking the time to confirm your booking in advance.
We take your feedback seriously and regret the frustration this situation has caused. We would appreciate the opportunity to review your case individually and better understand what happened. Please contact our support team with your booking details so we can look into your situation.
Best regards,
The Rezervly Team
📧 contact@rezervly.io
📞 +44 204 5259 513
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
Unethical hidden subscription
This service does not present as a subscription service. I was an international traveller and googled taxi near me and used sn online form to book. Apparently using this form constitutes consent to subscribe. My one £6 taxi ride was used by them to then take a £39 subscription fee which they refused to refund. Scammers
24 de outubro de 2026
Avaliação não solicitada
Resposta da Rezervly
Hello Nicola,
We’re sorry to hear that your experience with Rezervly left you feeling disappointed. We understand that, as an international traveller, you were looking for a straightforward way to arrange a taxi, and we regret that your experience did not meet your expectations.
We take your feedback seriously and would appreciate the opportunity to review your case individually. Please contact our support team with the details needed to identify your situation so we can better understand what happened.
Best regards,
The Rezervly Team
📧 contact@rezervly.io
📞 +44 204 5259 513
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
TOTAL SCAM - AVOID!!
TOTAL SCAM -AVOID!!
Same experience as everyone else it seems, I thought I was booking a taxi but they never secured a booking for me, after waiting for ages, they charged my card 10pence and a few days later £39 was taken from my account. I didn’t notice this charge until a few weeks after
We never got connected to a driver and I cancelled the search.
I will be contacting the company for a full refund.
You can't charge for services that aren't provided
29 de setembro de 2026
Avaliação não solicitada
Resposta da Rezervly
Hello Louis,
We’re sorry to hear that your experience with Rezervly was so disappointing. We understand how frustrating it is when a booking does not go as expected, especially when you were relying on the service to arrange your journey.
We take your feedback seriously and would appreciate the opportunity to understand your experience better. Please contact our support team with the information needed to identify your case so that we can review your situation individually.
Best regards,
The Rezervly Team
📧 contact@rezervly.io
📞 +44 204 5259 513
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
Scam website
I used this service out of desperation because I was stranded at Ikea and had waited close to 2 hours for a cab. I did not know that I would be charged £39 twice two weeks later for a subscription I did not sign up for. Also, the cab did not arrive so that felt suspicious. Then, I called up my bank to ask for a refund which they did and started a dispute claim. I called up this service and immediately I felt that something was off. I was unable to log into my account and I told the guy and he said it was a technical issue. That again made me very suspicious so I flagged all of this to my bank. In summary, this service feels like a scam
21 de outubro de 2026
Avaliação não solicitada
Resposta da Rezervly
Hello Aly,
We’re sorry to hear that your experience with Rezervly left you feeling this way. We understand how disappointing it must be when a service you turn to in a stressful situation does not meet your expectations.
We take your feedback seriously and would appreciate the opportunity to better understand your experience. If you’re willing, please contact our support team with the details needed to identify your case so we can review your situation individually.
Best regards,
The Rezervly Team
📧 contact@rezervly.io
📞 +44 204 5259 513
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
SUBSCRIPTION FRAUD
SUBSCRIPTION FRAUD! Avoid avoid avoid! Same experience as everybody else, fortunately my bank blocked the £39 payment and alerted me. If you have fallen for this then contact your bank and ask them to cancel the CPA (continuous payment authorisation) you accidentally signed up to by ticking a box without reading the small print (because who does that when they need a taxi in a hurry?!) Total scam. And as you can see, they have copied and pasted the same meaningless response to everybody who is trying to get their money back. Despicable thieves.
19 de setembro de 2026
Avaliação não solicitada
Resposta da Rezervly
Hello Kate,
We’re sorry to hear that your experience with Rezervly did not meet your expectations. We understand your frustration and regret that our previous response did not address your concerns in a way that felt helpful and personal.
Your feedback matters to us, and we would appreciate the opportunity to better understand your experience. Please reach out to our support team with the details of your situation so we can review your case individually.
Best regards,
The Rezervly Team
📧 contact@rezervly.io
📞 +44 204 5259 513
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
Watch out for scamming by rezervly.io
Watch out for scamming by rezervly.io
Could have put Zero *stars, but must put one* to get started. I see on onther reviews that I am not alone…
This company started to charge me 445 SEK monthly.
It happened twice before I discovered this.
I had never heard of them before. Googled and discovered that they offer som kind of service regarding reservations.
I never signed on to anything, and they never provided anything.
Somehow my credit card data must have been been misused. I blocked my card now. Stay away or they will rob you!
I tried several times to reach out to their contact e-mail but they did not respond.
9 de setembro de 2026
Avaliação não solicitada
Resposta da Rezervly
Hello Nils,
We’re sorry to hear about your experience and understand how concerning it must be to notice unexpected charges, especially when you don’t recognize the company and haven’t received a response to your previous messages.
We take your concerns seriously and would like the opportunity to look into your situation. Please contact our support team again with the details needed to identify your case so we can review it and provide you with a more specific response.
Best regards,
The Rezervly Team
📧 contact@rezervly.io
📞 +44 204 5259 513
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
Scammed me out of 150 euros
Scammed me out of 150 euros. They trick you with a fake taxi signup and then don't actually send a taxi and put you on a monthly subscription.
24 de agosto de 2026
Avaliação não solicitada
Resposta da Rezervly
Hello Samuel,
We’re sorry to hear about your experience and understand how frustrating it must be to arrange a taxi and then feel disappointed by the service and subsequent charges.
We take feedback like yours seriously and would appreciate the opportunity to review your case. Please contact our support team with the details needed to identify your account so we can look into the situation and provide you with a more specific response.
Best regards,
The Rezervly Team
📧 contact@rezervly.io
📞 +44 204 5259 513
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
Confirmed taxi never arrived
Confirmed taxi never arrived — but I was charged €39!
I booked a taxi in Kotor on 10 October and received written confirmation. No taxi arrived. No call. No ride.
Rezervly then explained that the initial €0.10 payment led to a €39 monthly subscription. I wanted a taxi, not a subscription.
They acknowledge the taxi never arrived but refuse a refund, claiming the subscription fee applies regardless. The transport failed; the billing worked perfectly.
My subscription is now cancelled, but I am still requesting a full €39 refund. I will update this review to reflect how Rezervly resolves this complaint.
16 de outubro de 2026
Avaliação não solicitada
Resposta da Rezervly
Hello Pierre,
We’re sorry to hear that your experience did not meet your expectations. We understand your disappointment that your confirmed taxi booking did not result in a pickup, and we regret the frustration this situation has caused.
We take your feedback seriously, particularly your concerns about the booking experience and the communication surrounding your request. We will forward your review to our customer service team so that the circumstances you described can be examined carefully.
Thank you for taking the time to share your experience with us.
Kind regards,
The Rezervly Team
📧 contact@rezervly.io
📞 +44 204 5259 513
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
Avoid. Terrible service
Taxi didnt confirm a booking till minutes before the taxi was too arrive and after we had sorted a different one. Leaving one driver without a fair.
Tried to cancel my account before the £39 hidden subscription fee took to find out my account was inaccessible and any attempt to contact rezervly has been met with silence.
Avoid like the plague
12 de outubro de 2026
Avaliação não solicitada
Resposta da Rezervly
Hello Cameron,
We’re sorry to hear about your disappointing experience. We understand your frustration with receiving confirmation so close to the scheduled pickup time, particularly after you had already arranged alternative transport.
We also regret the difficulties you encountered when trying to access your account and reach our team. Your feedback is important, and we will forward your comments to our customer service team for further review.
Thank you for sharing your experience with us.
Kind regards,
The Rezervly Team
📧 contact@rezervly.io
📞 +44 204 5259 513
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
One star is even to much
One star is even to much. We were charged 39 euros - we didn't know about the service and certainly never used it.
It's not the world of money, but it feels more like a
scam. We live i Denmark - the service isn't even available in DK and we haven't been i UK or anywhere else. On our vacation i Spain we only used Uber.
11 de outubro de 2026
Avaliação não solicitada
Resposta da Rezervly
Hello Susan,
We are sorry to hear about your concerns regarding this experience. We understand how frustrating it can be to notice a charge for a service you do not recall using, particularly when you are based in a country where you believe the service is unavailable.
We take your feedback seriously and will forward your comments to our customer service team so that the circumstances you described can be reviewed carefully.
Thank you for taking the time to share your experience with us.
Kind regards,
The Rezervly Team
📧 contact@rezervly.io
📞 +44 204 5259 513
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
Geld weg, kein Taxi
Taxi kam nie an. Stattdessen wurden mir 40 Franken abgebucht!
9 de outubro de 2026
Avaliação não solicitada
Resposta da Rezervly
Guten Tag,
es tut uns leid, dass das bestellte Taxi nicht angekommen ist. Wir verstehen Ihren Ärger über diese Erfahrung und die damit verbundene Enttäuschung.
Wir nehmen Ihre Rückmeldung ernst und werden sie an unser Kundenservice-Team weiterleiten, damit die geschilderten Umstände sorgfältig geprüft werden können.
Vielen Dank, dass Sie Ihre Erfahrung mit uns geteilt haben.
Mit freundlichen Grüßen
Das Rezervly-Team
📧 contact@rezervly.io
📞 +44 204 5259 513
🕘 Montag bis Samstag, 8:00–20:00 Uhr
! AVOID ! - Unregistered Scam Site
The usual taxi company I go with couldn't find a driver for my pre-booking so I tried to book one with Rezervly instead thinking it was a taxi service rather than a third-party site. It said 20 minute wait time, so I immediately cancelled. 3 days later I had a charge rejected by my bank (thank god!) for £39 which I later found out is the subscription fee I was automatically signed up for.
I went to their website and tried to log in with the saved password (I registered on my phone so there is no way it was incorrect as it saved when I signed up) and was met with an error message in another language. I then sent a message through their "Contact Us" page and never recieved anything back - not even confirmation that my message had been sent.
Since I didn't hear back on my message I tried to change the password to my account to get back in and cancel the subscription. They sent you a new password to your email, but after attempting 3 times I never received this (I checked Junk/Spam and there was nothing there).
This company is truly shameless taking people's money like this. They are not registered in the UK as per the company details at the bottom of their website so I would urge anyone reading this review to NOT use their service EVER.
7 de outubro de 2026
Avaliação não solicitada
Resposta da Rezervly
Hello Kayla,
We are sorry to hear about the difficulties you experienced and understand your frustration with the booking process and the subsequent issues accessing your account. We also regret that you did not receive a response to your message or the password reset emails you expected.
Your feedback highlights several important concerns regarding the customer journey and communication. We take these comments seriously and will forward your review to our customer service team for careful examination.
Thank you for taking the time to share your experience with us.
Kind regards,
The Rezervly Team
📧 contact@rezervly.io
📞 +44 204 5259 513
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
Nobody showed up but I was charged…
Nobody showed up but I was charged anyway
9 de outubro de 2026
Avaliação não solicitada
Resposta da Rezervly
Hello,
We’re sorry to hear that your experience did not meet your expectations. We understand how frustrating it is when no one arrives for a confirmed booking, leaving you without the service you expected.
We take your feedback seriously and will forward your comments to our customer service team so that the circumstances of your experience can be reviewed carefully.
Thank you for sharing your feedback with us.
Kind regards,
The Rezervly Team
📧 contact@rezervly.io
📞 +44 204 5259 513
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
Avoid at all costs
Avoid at all costs. No taxi shows up, and they try to charge you as if you were subscribed to their service.
18 de setembro de 2026
Avaliação não solicitada
Resposta da Rezervly
Hello SEYDOU,
We are sorry to hear about your disappointing experience. We understand your frustration when a taxi does not arrive as expected, especially when you were relying on the booking to go smoothly.
We take your feedback seriously and will forward your comments to our customer service team so that the circumstances you described can be reviewed carefully.
Thank you for taking the time to share your experience with us.
Kind regards,
The Rezervly Team
📧 contact@rezervly.io
📞 +44 204 5259 513
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
TOTAL SCAM -AVOID
TOTAL SCAM -AVOID
Same experience as everyone else, I thought I was booking a taxi but they never secured a booking for me, after waiting for ages, they charged my card 10cents and a few days later £39 was taken from my account.
The taxi did not show up and I had to walk with my partner at 11 pm .
No information that was a subscription service - I await a refund after contacting the company - but I won’t hold my breath. You can’t charge for services that aren’t provided - they never made a taxi booking.
27 de setembro de 2026
Avaliação não solicitada
Resposta da Rezervly
Hello Josephine,
We’re sorry to hear that your experience did not go as expected, particularly regarding the difficulties you encountered with your taxi booking and the lack of a vehicle arriving when you needed it.
We understand how frustrating and inconvenient this must have been, especially given the late hour and the circumstances you describe. We would like the opportunity to review your situation carefully and address your concerns.
Please contact our customer service team directly so that we can look into your case, review the details of your booking and provide you with the appropriate information.
Thank you for taking the time to share your experience.
Best regards,
The Rezervly Team
📧 contact@rezervly.io
📞 +44 204 5259 513
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
Absolute con artists
Absolute con artists. My bank has refunded me £80 for 2 months subscription which I had no idea I was tied into. The irony is the one time I used the service, in an emergency - they said a taxi was coming, I waited half an hour, then got a text none were available. Crazy, I'm guessing it's the business model to rip people off.
22 de agosto de 2026
Avaliação não solicitada
Resposta da Rezervly
Hello Sara,
We’re sorry to hear that your experience did not meet your expectations, particularly regarding the difficulties you encountered when trying to arrange a taxi.
We understand how frustrating it can be to wait for a vehicle and then be informed that no taxi is available. We would like to better understand what happened in your case. Please contact our customer service team directly so that we can review your details, answer your questions, and provide you with the appropriate information.
Thank you for taking the time to share your feedback.
Best regards,
The Rezervly Team
📧 contact@rezervly.io
📞 +44 204 5259 513
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
Quick and painless process
29 de setembro de 2026
Avaliação não solicitada
Resposta da Rezervly
Hello,
Thank you for your positive feedback!
We’re delighted to hear that you found the process quick and hassle-free.
We really appreciate you taking the time to share your experience and hope to assist you again in the future.
Best regards,
The Rezervly Team
📧 contact@rezervly.io
📞 +44 204 5259 513
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
We booked a taxi to take us to Glasgow…
We booked a taxi to take us to Glasgow Airport. After placing the booking, we received confirmation stating that the taxi would arrive in approximately 20 minutes.
As we were travelling to the airport and could not risk waiting 20 minutes, we cancelled the booking within only a few minutes of making it.
No taxi arrived, we did not take the journey, and no transportation service was provided to us. Despite this, the company still charged the money from our card.
We believe this charge is completely unjustified because the booking was cancelled almost immediately after we were informed of the waiting time, and no taxi service was actually provided.
We have therefore opened a dispute with our card provider and are requesting a full refund of the amount charged.
We can provide the original booking confirmation, cancellation evidence and card transaction details to support our dispute.
21 de setembro de 2026
Avaliação não solicitada
Resposta da Rezervly
Hello QAISER,
Thank you for taking the time to share your experience. We’re sorry to hear about the difficulties you encountered with your taxi booking and that the situation left you dissatisfied.
We understand your concerns regarding the booking and the cancellation, particularly as you were travelling to the airport and needed a service that could meet your timing requirements.
We would like to review the details of your booking and understand exactly what happened. Please contact our Customer Service team with your booking information so that we can examine your case and provide you with the appropriate assistance.
Thank you for bringing this to our attention and for giving us the opportunity to look into your experience.
Kind regards,
The Rezervly Team
📧 contact@rezervly.io
📞 +44 204 5259 513
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
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