SUBSCRIPTION FRAUD! Avoid avoid avoid! Same experience as everybody else, fortunately my bank blocked the £39 payment and alerted me. If you have fallen for this then contact your bank and ask them to... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
En effet, il s’agit bien d’une entreprise profitant de l’effet de pression (souvent pour la réservation d’un taxi, ce qui était mon cas) afin de vous faire souscrire à une période d’essai à 10cts... Ver mais
A empresa respondeu
This service does not present as a subscription service. I was an international traveller and googled taxi near me and used sn online form to book. Apparently using this form constitutes consent to su... Ver mais
A empresa respondeu
Taxi didnt confirm a booking till minutes before the taxi was too arrive and after we had sorted a different one. Leaving one driver without a fair. Tried to cancel my account before the £39 hidd... Ver mais
A empresa respondeu
1,5
Muito Ruim
51 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Pure scam and peak of shamelessness!
Pure scam and peak of shamelessness!
After booking a taxi and their notification about the arrival of taxi, it NEVER arrived. Later that day I received an email saying that they haven’t been able to find a taxi. Few days later they have deducted £39 from my account. However, just less than an hour later after the booking, I went to their website and cancelled my subscription.
15 de setembro de 2026
Avaliação não solicitada
Resposta da Rezervly
Hello Khairullah,
Thank you for sharing your experience. We’re very sorry to hear that your taxi did not arrive and that the communication surrounding your booking left you frustrated.
We understand your concerns about the booking process and the clarity of the information provided. We take feedback regarding the customer journey seriously and are continually working to make our service clearer and more straightforward.
We’re also sorry that the overall experience did not meet your expectations. We appreciate you bringing these concerns to our attention and will take your feedback into consideration as we work to improve our service.
Thank you for taking the time to share your experience.
Kind regards,
The Rezervly Team
📧 contact@rezervly.io
📞 +44 204 5259 513
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
Faites attention aux abonnements cachés !
En effet, il s’agit bien d’une entreprise profitant de l’effet de pression (souvent pour la réservation d’un taxi, ce qui était mon cas) afin de vous faire souscrire à une période d’essai à 10cts, et 72h plus tard, lorsque vous avez évidemment oublié cette dernière, un abonnement à 39€/mois se déclenche.
J’ai été très surpris comme bon nombre d’avis ici !
D’autant plus qu’il m’était impossible d’annuler mon abonnement en ligne car le site de reconnaissait pas mon Email.
J’ai donc décidé de mettre mon anglais à l’épreuve et d’appeler le bureau directement.
J’ai appris grâce à la personne du standard que rezervly porte également le nom de bookeo24 ! J’ai personnellement pu annuler mon abonnement par téléphone, mais essayez via le site de bookeo24 pour ceux qui ont le même problème que moi.
Quant à la note, j’ai mis 2 étoiles car on est à la limite du frauduleux, mais cela reste légal bien que très peu éthique comme technique… cependant beaucoup de multinationales l’utilisent donc une de plus une de moins… Faites attention à vous !
9 de setembro de 2026
Avaliação não solicitada
Resposta da Rezervly
Bonjour,
Merci d’avoir pris le temps de partager une description aussi détaillée de votre expérience. Nous sommes désolés d’apprendre que le parcours de réservation et les informations relatives à la période d’essai et à la suite du service vous ont semblé insuffisamment clairs.
Nous comprenons également votre frustration concernant les difficultés rencontrées pour accéder à votre compte et gérer votre situation en ligne. La clarté des informations et la simplicité des démarches sont importantes pour nous, et nous prenons vos remarques au sérieux.
Nous sommes néanmoins heureux que vous ayez pu échanger directement avec notre équipe et trouver une solution à votre demande. Vos commentaires nous sont précieux et nous aideront à identifier les points du parcours qui pourraient être améliorés.
Merci encore pour votre retour.
Cordialement,
The Rezervly Team
📧 contact@rezervly.io
📞 +44 204 5259 513
🕘 Du lundi au samedi, de 8h00 à 20h00
It was worst as I never got the taxi…
It was worst as I never got the taxi and without my consent they deducted 39 pounds ,I need my money back.
12 de setembro de 2026
Avaliação não solicitada
Resposta da Rezervly
Hello,
Thank you for sharing your experience. We’re very sorry to hear that your taxi did not arrive and that this situation left you so frustrated.
We understand how disappointing it must have been when the service you were expecting did not take place. We take your concerns regarding the booking experience and communication seriously and would like to understand what happened in your particular case.
Please contact our Customer Service team with your booking details so that we can review the situation and assist you as quickly as possible.
Thank you for bringing this to our attention.
Kind regards,
The Rezervly Team
📧 contact@rezervly.io
📞 +44 204 5259 513
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
Scam will take your money
Same as everyone else’s i booked a taxi and payed a deposit of 10p taxi took forever and i cancelled the taxi request i check my bank account a day later and i got 39 pounds taken out of my account i asked for a refund and they said they can’t refund me even though i followed all the terms and conditions for my refund. this website needs to be removed!!
15 de setembro de 2026
Avaliação não solicitada
Resposta da Rezervly
Hello,
Thank you for taking the time to share your experience. We’re sorry to hear that your experience with Rezervly did not meet your expectations.
We understand your frustration and take your feedback seriously. We would like to review your situation carefully to better understand what happened and check the details associated with your booking or account.
Please contact our Customer Service team with your booking or account details so that we can review your case and provide you with the appropriate assistance.
Thank you for bringing this to our attention. Your feedback is important to us as we continue working to improve our service.
Kind regards,
The Rezervly Team
📧 contact@rezervly.io
📞 +44 204 5259 513
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
SCAM Avoid at all costs this company is…
SCAM Avoid at all costs this company is a scam, they ask for 10p deposit and if not refunded in 72 hrs turns into subscription of £39/ month
12 de setembro de 2026
Avaliação não solicitada
Resposta da Rezervly
Hello,
Thank you for taking the time to share your experience. We’re sorry to hear that your experience with Rezervly did not meet your expectations.
We understand your frustration and take your feedback seriously. We would like to review your situation carefully to better understand what happened and check the details associated with your booking or account.
Please contact our Customer Service team with your booking or account details so that we can review your case and provide you with the appropriate assistance.
Thank you for bringing this to our attention. Your feedback is important to us as we continue working to improve our service.
Kind regards,
The Rezervly Team
📧 contact@rezervly.io
📞 +44 204 5259 513
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
It is a scam
It is a scam
Only 1* because there isn’t a lower score. I thought I was booking a taxi.
Taxi never arrived.
I was charged 10 pence and then 39 euros for 2 months.
19 de julho de 2026
Avaliação não solicitada
Resposta da Rezervly
Hello,
Thank you for taking the time to share your experience. We’re sorry to hear that your experience with Rezervly did not meet your expectations.
We understand your frustration and take your feedback seriously. We would like to review your situation carefully to better understand what happened and check the details associated with your booking or account.
Please contact our Customer Service team with your booking or account details so that we can review your case and provide you with the appropriate assistance.
Thank you for bringing this to our attention. Your feedback is important to us as we continue working to improve our service.
Kind regards,
The Rezervly Team
📧 contact@rezervly.io
📞 +44 204 5259 513
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
Took too long to accept the booking
Took too long to accept the booking, only after I cancelled it I received confirmation that it was on its way
10 de setembro de 2026
Avaliação não solicitada
Resposta da Rezervly
Hello,
Thank you for taking the time to share your experience. We’re sorry to hear that your experience with Rezervly did not meet your expectations.
We understand your frustration and take your feedback seriously. We would like to review your situation carefully to better understand what happened and check the details associated with your booking or account.
Please contact our Customer Service team with your booking or account details so that we can review your case and provide you with the appropriate assistance.
Thank you for bringing this to our attention. Your feedback is important to us as we continue working to improve our service.
Kind regards,
The Rezervly Team
📧 contact@rezervly.io
📞 +44 204 5259 513
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
The cab driver did not show
The cab driver did not show. After 2 hours of waiting and calling we contacted our hotel to send a cab. We were left stranded at a small train station with no attendants. Then you actually charged me. I want my refund. I sent you an email and have not heard back.
30 de agosto de 2026
Avaliação não solicitada
Resposta da Rezervly
Hello,
Thank you for taking the time to share your experience. We’re sorry to hear that your experience with Rezervly did not meet your expectations.
We understand your frustration and take your feedback seriously. We would like to review your situation carefully to better understand what happened and check the details associated with your booking or account.
Please contact our Customer Service team with your booking or account details so that we can review your case and provide you with the appropriate assistance.
Thank you for bringing this to our attention. Your feedback is important to us as we continue working to improve our service.
Kind regards,
The Rezervly Team
📧 contact@rezervly.io
📞 +44 204 5259 513
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
This company has been billing me…
This company has been billing me without my knowledge... not sure how to stop them but I believe that they are an unethical trader that I will steer clear of.
2 de setembro de 2026
Avaliação não solicitada
Resposta da Rezervly
Hello,
Thank you for taking the time to share your experience. We’re sorry to hear that your experience with Rezervly did not meet your expectations.
We understand your frustration and take your feedback seriously. We would like to review your situation carefully to better understand what happened and check the details associated with your booking or account.
Please contact our Customer Service team with your booking or account details so that we can review your case and provide you with the appropriate assistance.
Thank you for bringing this to our attention. Your feedback is important to us as we continue working to improve our service.
Kind regards,
The Rezervly Team
📧 contact@rezervly.io
📞 +44 204 5259 513
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
SRezervly - Outrageous practice!
Same as everyone else. No taxi available but took 10p and then a couple of days later the £39 monthly subscription fee (on my credit card) came in. Got the bank to block Rezervly. Outrageous practice!
1 de setembro de 2026
Avaliação não solicitada
Resposta da Rezervly
Hello,
Thank you for taking the time to share your experience. We’re sorry to hear that your experience with Rezervly did not meet your expectations.
We understand your frustration and take your feedback seriously. We would like to review your situation carefully to better understand what happened and check the details associated with your booking or account.
Please contact our Customer Service team with your booking or account details so that we can review your case and provide you with the appropriate assistance.
Thank you for bringing this to our attention. Your feedback is important to us as we continue working to improve our service.
Kind regards,
The Rezervly Team
📧 contact@rezervly.io
📞 +44 204 5259 513
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
Booked an taxi but never showed up
Booked an taxi but never showed up. After a few days i suddenly saw that i paid 39,- for a service that doesnt even do it’s job! Send 2 e-mails but no respond😡 I want to cancel my subscription and my money back!
28 de agosto de 2026
Avaliação não solicitada
Resposta da Rezervly
Hello,
Thank you for taking the time to share your experience. We’re sorry to hear that your experience with Rezervly did not meet your expectations.
We understand your frustration and take your feedback seriously. We would like to review your situation carefully to better understand what happened and check the details associated with your booking or account.
Please contact our Customer Service team with your booking or account details so that we can review your case and provide you with the appropriate assistance.
Thank you for bringing this to our attention. Your feedback is important to us as we continue working to improve our service.
Kind regards,
The Rezervly Team
📧 contact@rezervly.io
📞 +44 204 5259 513
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
Avoid
Avoid. My experience is the same as everyone else’s. Looking at the replies to some complaints from Reservly is a load of sh1t too. When they take the reservation fee for a taxi that never comes, it mentions a £39 subscription fee that you can cancel at anytime, which you can’t do because it doesn’t let you log in after multiple password resets! I’ve sent email after email to cancel! Avoid like the plague
26 de agosto de 2026
Avaliação não solicitada
Resposta da Rezervly
Hello,
Thank you for taking the time to share your experience. We’re sorry to hear that your experience with Rezervly did not meet your expectations.
We understand your frustration and take your feedback seriously. We would like to review your situation carefully to better understand what happened and check the details associated with your booking or account.
Please contact our Customer Service team with your booking or account details so that we can review your case and provide you with the appropriate assistance.
Thank you for bringing this to our attention. Your feedback is important to us as we continue working to improve our service.
Kind regards,
The Rezervly Team
📧 contact@rezervly.io
📞 +44 204 5259 513
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
Avoid!
Avoid! Booked a taxi. Waited over an hour and Taxi never showed, 3 days later bank contacted me to block my card as they tried taking 39 pound. Luckily bank refused them.
22 de agosto de 2026
Avaliação não solicitada
Resposta da Rezervly
Hello,
Thank you for taking the time to share your experience. We’re sorry to hear that your experience with Rezervly did not meet your expectations.
We understand your frustration and take your feedback seriously. We would like to review your situation carefully to better understand what happened and check the details associated with your booking or account.
Please contact our Customer Service team with your booking or account details so that we can review your case and provide you with the appropriate assistance.
Thank you for bringing this to our attention. Your feedback is important to us as we continue working to improve our service.
Kind regards,
The Rezervly Team
📧 contact@rezervly.io
📞 +44 204 5259 513
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
Paid for cab reservation and then…
Paid for cab reservation and then texted number to call a cab. The number didn't answer.
Taken my money and now I'm on a bus!
29 de agosto de 2026
Avaliação não solicitada
Resposta da Rezervly
Hello,
Thank you for taking the time to share your experience. We’re sorry to hear that your experience with Rezervly did not meet your expectations.
We understand your frustration and take your feedback seriously. We would like to review your situation carefully to better understand what happened and check the details associated with your booking or account.
Please contact our Customer Service team with your booking or account details so that we can review your case and provide you with the appropriate assistance.
Thank you for bringing this to our attention. Your feedback is important to us as we continue working to improve our service.
Kind regards,
The Rezervly Team
📧 contact@rezervly.io
📞 +44 204 5259 513
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
No service provided/random bank charge
I used this service to try book a taxi, but the taxi never arrived. A few days later an attempt to take more money from my bank account without my consent.
It was a subscription service that I have never agreed to or authorized. I did not knowingly sign up for any subscription, yet money was taken from my account anyway.
Before contacting my bank, I tried to log into the website to manually cancel what appeared to be a subscription, but I was told that my email address was invalid. I also tried contacting customer service using the phone number provided, but the number did not work.
I contacted my bank's fraud department, and they have opened an investigation.
I think Google should look carefully into the companies appearing in its sponsored search results so customers can be better protected and not have to deal with this.
Absolute scam
24 de agosto de 2026
Avaliação não solicitada
Resposta da Rezervly
Hello,
Thank you for taking the time to share your experience. We’re sorry to hear that your experience with Rezervly did not meet your expectations.
We understand your frustration and take your feedback seriously. We would like to review your situation carefully to better understand what happened and check the details associated with your booking or account.
Please contact our Customer Service team with your booking or account details so that we can review your case and provide you with the appropriate assistance.
Thank you for bringing this to our attention. Your feedback is important to us as we continue working to improve our service.
Kind regards,
The Rezervly Team
📧 contact@rezervly.io
📞 +44 204 5259 513
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
Horrendous company
Horrendous company, avoid at all cost ring a local taxi.
Was in Llandudno and needed a taxi and uber was not able to support.
Tried this platform and there was a 10p reservation fee which I thought nothing of. After 5 mins of waiting there was no update on finding a taxi so I cancelled the reservation before any taxi had been allocated.
Managed to find a local taxi number and they were able to support
Three days later notified by my bank of a fraudulent activity for £39 which I never authorised. Turns out the reservation fee signs you up for a monthly subscription for £39 for a service that they were never able to complete
Complete sham of a company.
27 de agosto de 2026
Avaliação não solicitada
Resposta da Rezervly
Hello,
Thank you for taking the time to share your experience. We’re sorry to hear that your experience with Rezervly did not meet your expectations.
We understand your frustration and take your feedback seriously. We would like to review your situation carefully to better understand what happened and check the details associated with your booking or account.
Please contact our Customer Service team with your booking or account details so that we can review your case and provide you with the appropriate assistance.
Thank you for bringing this to our attention. Your feedback is important to us as we continue working to improve our service.
Kind regards,
The Rezervly Team
📧 contact@rezervly.io
📞 +44 204 5259 513
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
Frais abusifs
J'ai réservé un taxi le 15 aout a 12h qui a été annulé à l'initiative de Rezervly à 12h15. J'ai été chargé une première fois de 0,10€ le jour même puis de 49€ le 18 aout et cela sans aucune explication.
15 de agosto de 2026
Avaliação não solicitada
Resposta da Rezervly
Bonjour,
Merci d’avoir pris le temps de partager votre expérience. Nous sommes sincèrement désolés d’apprendre que votre réservation du 15 août a été annulée et que cette situation vous a laissé avec des interrogations concernant les opérations associées à votre compte.
Nous comprenons parfaitement votre incompréhension et prenons votre remarque très au sérieux. Nous souhaitons examiner attentivement votre dossier afin de comprendre ce qui s’est passé et de vérifier les informations liées à votre réservation et à votre compte.
Nous vous invitons à contacter notre service client avec les détails de votre réservation afin que notre équipe puisse analyser votre situation et vous apporter l’assistance nécessaire.
Merci de nous avoir signalé ce problème. Nous sommes désolés pour les désagréments rencontrés.
Cordialement,
The Rezervly Team
📧 contact@rezervly.io
📞 +44 204 5259 513
🕘 Du lundi au samedi, de 8h00 à 20h00
STAY AWAY FROM THIS SCAM COMPANY
I booked a taxi that never arrived. They charged me 10p twice and then tried to charge my 39.99. however I seen this as a scam and told my card company they were fraudulently taking money from me.
12 de agosto de 2026
Avaliação não solicitada
Resposta da Rezervly
Hello,
Thank you for taking the time to share your experience. We’re sorry to hear that your experience with Rezervly did not meet your expectations.
We understand your frustration and take your feedback seriously. We would like to review your situation carefully to better understand what happened and check the details associated with your booking or account.
Please contact our Customer Service team with your booking or account details so that we can review your case and provide you with the appropriate assistance.
Thank you for bringing this to our attention. Your feedback is important to us as we continue working to improve our service.
Kind regards,
The Rezervly Team
📧 contact@rezervly.io
📞 +44 204 5259 513
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
Same experience as everyone else
Same experience as everyone else, I thought I was booking a taxi but they never secured a booking for me, after waiting for ages, they charged my card 10cents and a few days later £39 was taken from my account. No information that was a subscription service - I await a refund after contacting the company - but I won’t hold my breath. You can’t charge for services that aren’t provided - they never made a taxi booking.
13 de agosto de 2026
Avaliação não solicitada
Resposta da Rezervly
Hello,
Thank you for taking the time to share your experience. We’re sorry to hear that your experience with Rezervly did not meet your expectations.
We understand your frustration and take your feedback seriously. We would like to review your situation carefully to better understand what happened and check the details associated with your booking or account.
Please contact our Customer Service team with your booking or account details so that we can review your case and provide you with the appropriate assistance.
Thank you for bringing this to our attention. Your feedback is important to us as we continue working to improve our service.
Kind regards,
The Rezervly Team
📧 contact@rezervly.io
📞 +44 204 5259 513
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
Only 1* because there isn’t a lower…
Only 1* because there isn’t a lower score. I thought I was booking a taxi but it seems I’ve signed up to some sort of subscription service. I was charged 10pence and then £39. Taxi never arrived. I never got an email confirming any subscription. Eventually after 40 minutes on the phone I got an email cancelling my subscription but they need 24 hrs to decide whether to refund me. They say “it’s all in the T&Cs” which apparently I should have read while standing in 37’ heat with 2 small children. Be aware reservlyio that your practices will soon be illegal under new UK legislation due imminently. They are no better than scammers.
20 de agosto de 2026
Avaliação não solicitada
Resposta da Rezervly
Hello,
Thank you for taking the time to share your experience. We’re sorry to hear that your experience with Rezervly did not meet your expectations.
We understand your frustration and take your feedback seriously. We would like to review your situation carefully to better understand what happened and check the details associated with your booking or account.
Please contact our Customer Service team with your booking or account details so that we can review your case and provide you with the appropriate assistance.
Thank you for bringing this to our attention. Your feedback is important to us as we continue working to improve our service.
Kind regards,
The Rezervly Team
📧 contact@rezervly.io
📞 +44 204 5259 513
🕘 Monday to Saturday, 8:00 a.m. – 8:00 p.m.
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