Gave them three stars the first time only to find I had received my second order but my wife placed it in the wrong place. When o emailed customer service about my first order being hung up in one pla... Ver mais
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Veja o que dizem as avaliações
First off brought the orange gl cue loved it , recently got the carbon fiber shift love it but tip flew off after couple hours , send a email and sent me 2 new tips , great customer service with great... Ver mais
I did a lot of research over several weeks, to identify the best carbon fiber cue that fit my budget. Rhino's patient customer service team was very quick to respond via e-mail with understandable an... Ver mais
I had an issue with a defective item from Rhino Billiards, but their customer service really impressed me. They sent a replacement quickly and didn’t even require me to return the original item. That... Ver mais
Detalhes da empresa
Escrito pela empresa
At Rhino, we are a close-knit team of experts in billiards who love the game as much as our craft. We create distinctive and groundbreaking products at the crossroads of billiards and lifestyle. For each and single one of them, we strive for high performance, durability, and long-lasting value. Our products are built to last. As a result of this commitment and our sustained engagement into research and innovation, our billiards cues are easy to control, deliver a more enjoyable experience, and elevated style. Rhino aims to bridge the gap between billiards and life.
Informações de contato
No.14 Lane 975 Tam Trinh Street Yen So Ward, Hoang Mai District, 100000, Hanoi, Vietnã
- cs@rhino-billiards.com
- rhino-billiards.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 84% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great shaft at an even better price!
Great cue for the money
Great cue for the money, it definitely plays just as good or better than my more expensive cues.
Fast shipping
Fast shipping, great communication, shaft is perfect, hits solid and has great feel
Excellent cue shaft for the price range.
Excellent shaft for the cost. This is the second shaft I have bought from rhino. I’ve been happy with both of them. I’m also enjoying the crystal tip. I have bought several replacements to put on my other shafts.
Plays well. I like the way it plays.
I have been playing with this shaft for a few months, and it is playing well.
Wonderful experience will be back
It was a great experience. And love the producr very much
Happy Customer
I’m So Happy With My purchase and with the Exceptional Customer Service I Received In Making Sure I was Completely Satisfied My Husband Loves His Cue And Extension Thanks Again.
Excellent Experience!
Great experience with Rhino Billiards! I ordered the Retro cue with wrap and for the money, it would be hard to beat. The butt looks great and the carbon fiber shaft plays very well. I had a few questions about my order and Dustin with customer support answered everything very clearly and quickly! I'm glad I went with Rhino for the purchase of a new cue. Thanks, Rhino and Dustin!
Great experience with nebula 2
My first experience of playing with nebula 2 has been brilliant, just the tip on the cue may need replacement as this on is miscuing a lot when I try to deep screw or use the edges of the cue ball, I hope this gets resolved as I use the tip a bit more.
Overall, the cue is playing very well
Great product and great customer…
Great product and great customer service. When the product arrived with a slight issue Rhino worked with me to come up with a solution we were both happy with. Shaft shoots great too!
You add tips in the cart that you can’t…
You add tips in the cart that you can’t remove. I wound up buying tips when all I wanted was a shaft. Now you are offering $20 off but where is the code?

Resposta da Rhino Billiards
Nebulla 2 from Ozone Billiards
I ordered the Nebulla 2 from Ozone billiards in America, this cue plays awesome and has a great price for quality of the shaft. Highly recommend this and I also will be buying the Komet break cue as well
I personally play with the voyager…
I personally play with the voyager cues. Love the American flag design. Love the cues, ive had numerous phenomenal shots since i bought these cues. I dont play near as often as a lot of people I know. But with the break cue ive noticed significantly better breaks. However when I broke normally one night, I miss cued! Never done that with this cue, and I do chalk before every shot, so I looked at the tip. I noticed the feral was broken and the tip was pushed in. I immediately notified Rhino, just to make sure it wasn't a common occurrence. This happened on a Saturday night. Was going to have a friend put a new tip on it for me, and on Sunday I got an email from rhino requesting pictures of it, it was a back and forth conversation that took minutes for me to get a reply. NOT WEEKS in between, just like every other company ive ever dealt with, and they informed me that they would be replacing the whole voyager break cue. I wasn't given an explanation as to why. But my thought is, are they concerned about micro cracks in the shaft? I dont know for sure. But they responded very quickly with every response. I had my new que on my porch just 8 days after the incident. Needless to say I am thoroughly impressed and satisfied with not just their customer service, but their absolute willingness to stand by their products. I 100% recommend and will certainly be buying rhino again. I will be looking forward to buying the voyager jump cue to complete my set! Thank you all for your wonderful product, and outstanding customer service!
Great experience with rhino billiards
Great experience with rhino billiards, sent couple emails with questions and rhino got back with me promptly.
Ordered 2 carbon fibre shafts and they perform flawlessly. One of best purchases I've made in my quest to be better player. Highly recommend.
Customer service was great and the…
Customer service was great and the product was quality.
Well I guess that it was a bit slow but everything turned out well thanks.
Was a little slow but everything was good.
Retro Wrapless Bocolo pool cue
Ordered a Retro Wrapless cue with a 11.8mm tip. The packaging is really good and nice. Today I had my first experience trying out the cue and wow, it's just a dream to play. I'll add some more weight to it since it's a bit to light for me to really enjoy it.
So all in all, if you're looking for a proper pool cue, I'm more than happy to recommend this cue.
Product is good quality delivery was quick
Appearance and feel is good. Plays not bad but the tip is to hard for me. Will probably order the weight package and another shaft. The other thing I find not good is the freight price seems awful high.
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