Gave them three stars the first time only to find I had received my second order but my wife placed it in the wrong place. When o emailed customer service about my first order being hung up in one pla... Ver mais
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Veja o que dizem as avaliações
First off brought the orange gl cue loved it , recently got the carbon fiber shift love it but tip flew off after couple hours , send a email and sent me 2 new tips , great customer service with great... Ver mais
I did a lot of research over several weeks, to identify the best carbon fiber cue that fit my budget. Rhino's patient customer service team was very quick to respond via e-mail with understandable an... Ver mais
I had an issue with a defective item from Rhino Billiards, but their customer service really impressed me. They sent a replacement quickly and didn’t even require me to return the original item. That... Ver mais
Detalhes da empresa
Escrito pela empresa
At Rhino, we are a close-knit team of experts in billiards who love the game as much as our craft. We create distinctive and groundbreaking products at the crossroads of billiards and lifestyle. For each and single one of them, we strive for high performance, durability, and long-lasting value. Our products are built to last. As a result of this commitment and our sustained engagement into research and innovation, our billiards cues are easy to control, deliver a more enjoyable experience, and elevated style. Rhino aims to bridge the gap between billiards and life.
Informações de contato
No.14 Lane 975 Tam Trinh Street Yen So Ward, Hoang Mai District, 100000, Hanoi, Vietnã
- cs@rhino-billiards.com
- rhino-billiards.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 84% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service and fast shipping
Great service and fast shipping. Quality products.
Love my new cue!
It is great that you can customize your…
It is great that you can customize your cue. Definitely worth the wait.
SO GLAD I BOUGHT THIS CUE!
I did a lot of research over several weeks, to identify the best carbon fiber cue that fit my budget. Rhino's patient customer service team was very quick to respond via e-mail with understandable and useful answers to my several e-mails and multiple questions, prior to my deciding to purchase a Rhino cue directly on Rhino's website. I opted to buy a U.S. stocked Nebula 2 cue with 12.4 tip (only non-custom option is Rhino's default Time Crystal medium tip), to avoid the approximate 30 day delay to have the Viet Nam factory customize and ship one to me with my preferred Precision brand 10 layer soft tip. Shipping data updated daily, and I received my cue within 3 days :)
The charcoal gray cue is a beauty, and the craftsmanship is excellent! I love this cue, and made my best effort for about 10 days to become accurate with Rhino's Time Crystal tip. Although that default tip gets many rave reviews, there are also a good percantage of reviews from players who don't like it. I found the default tip just wasn't a good fit for me, so I had my excellent local billiards shop replace it with a Precision soft, and now it is perfect! I previously used maple cues, and was a bit nervous about switching to CF but with the tip change I don't experience any of the complaints that are often stated about moving from maple to carbon fiber. Note: This is a playing cue, so buy a break/jump shaft, or use a house cue for breaks and jumps, and you'll be happy with it. I do think Rhino should consider possibly stocking some cues in the U.S., with a premium leather soft tip but otherwise, what a fantastic cue!
Awesome butt
Excellent Product. Excellent Service.
I received my cue today! I am very happy with my purchase!
It plays better than I had expected!
I am even more pleased with your customer service all around! Rhino Billiards has made an excellent first impression! Keep up the good work!
Customer service was fantastic and the…
Customer service was fantastic and the quality of the cues are great. I’ve purchased 2 Nebulas 2 and both times shipping, customer service were amazing
Gave them three stars the first time…
Gave them three stars the first time only to find I had received my second order but my wife placed it in the wrong place. When o emailed customer service about my first order being hung up in one place they immediately got it moving and is coming today!! Very fast response !!
The stick is amazing
The stick is amazing. Works a little to well. And great communication along with great response time.
Need to be able to return it use it one…
Need to be able to return it use it one time to tip broke off.

Resposta da Rhino Billiards
Tip falling off
After receiving my Must shaft the tip fell off only after a few hits.

Resposta da Rhino Billiards
Came as advertised cant wait to use it…
Came as advertised cant wait to use it tonight in league play !!!
Plays great!!
Not a big deal
Not a big deal, but the glove was not included with my purchase. I live in Ecuador and though I purchased the cue a month ago, I just got to Virginia recently. Is there a chance to have the glove sent now, please? I have never used a glove and was looking forward to trying it out. Richard Morris Order #RHINO34261

Resposta da Rhino Billiards
Un mes desde que compré el taco y…
Un mes desde que compré el taco y todavía no ha llegado ni se puede hacer seguimiento, si lo sé no lo compro, empresa patética

Resposta da Rhino Billiards
Hola,el taco es muy bueno
Hola,el taco es muy bueno, relación precio Calidad exelente!!! Solo un detalle, lo pedí en 30" y llegó de 29"! Ena pena ya que juego con 30" hace mucho tiempo!!!
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