300% increase in my annual renewal due to non fault claim. Called RIAS renewals team who refused to investigate why, told to look elsewhere for better price.Wasn't hard to get normal cost. 6 years wit... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Great insurance company to deal with. We all hate paying for something we never intended to use, so the least intrusive the better when contact is needed. RIAS have an easy to navigate site and don’t... Ver mais
Eventually got to speak to a real person who could handle my query. However you have to wait a long time to be able to speak to someone. Their "virtual assistant" isn't very good. It can answer only t... Ver mais
Initial contact and filling in the required claim form online was very easy. The process then began quickly and approved local repairers were appointed. These were excellent and the repairs were com... Ver mais
Detalhes da empresa
Escrito pela empresa
Rias has been established for over 25 years and provides Home & Car insurance from Ageas who insure over 4 million customers in the UK. Our Home and Car insurance offer peace of mind with Defaqto 5 star rated cover, UK call centres and a 24/7 claims service.
Informações de contato
Everdene House, Deansleigh Rd,, BH7 7DU, Bournemouth, Reino Unido
- motor@rias.co.uk
- rias.co.uk
4,2
Muito Bom
13 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
BEWARE
Got a car insurance quote from Rias which I was quite happy with approximately a week before my current policy expired, only a few days into my new policy commencing I get a message from Rias stating they have misquoted me and require an additional payment of £86 .I m very disappointed and feel they should of notified me earlier rather than waiting for the policy to start.I feel this is a dirty trick and I won’t be re insuring with them in the future.
23 de setembro de 2026
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
as i said there were problems with the…
as i said there were problems with the payment, which were then taken out 3 times and not just once
22 de setembro de 2026
Resposta da RIAS
Thank you for your review. We're sorry to hear that you experienced issues with your payment and appreciate the frustration this has caused.
We understand from your comments that the payment was taken three times, rather than once as expected. We appreciate how concerning this would be and the inconvenience it may have caused.
As we cannot access policy-specific information through Trustpilot, we're unable to comment on the circumstances of your payments. However, if this matter has not already been resolved, please contact us via Live Chat on our website so we can investigate the transactions and ensure any errors have been addressed appropriately.
We appreciate you taking the time to share your feedback, as it helps us identify opportunities to improve our processes and the service we provide.
Kind regards, JC, on behalf of the RIAS team.
Understanding could hear everything…
Understanding could hear everything being said clearly
15 de setembro de 2026
Disappointing
Poor explanation of terms in the application process resulted in incorrect information being given and extra costs incurred. Easy access to call centre to resolve the problem.
23 de setembro de 2026
Avaliação não solicitada
Resposta da RIAS
Thank you for your review. We're sorry to hear that the information provided during the application process was unclear and resulted in additional costs being incurred.
We appreciate that insurance terms can sometimes be confusing, and it's important that customers fully understand the information being requested when setting up a policy, as this can affect the premium and cover provided. We're sorry if this was not clear in your experience.
We're pleased to hear that you were able to contact our customer service team easily and that they were able to assist in resolving the issue. Providing accessible support and helping our customers put things right where possible is important to us.
Thank you for taking the time to share your feedback.
Kind regards, JC, on behalf of the RIAS team.
Overall not a pleasant experience which…
Overall not a pleasant experience which could have been helped with human interaction
22 de setembro de 2026
Resposta da RIAS
Hello Rosalyn, we are sorry to hear your experience did not meet your expectations. If there is anything we can do or look into further for you, please do not hesitate to get in touch.
You can speak to a member of our team by calling 0345 650 0345 (Motor) or 0800 183 9261 (Home). Our team is also available via LiveChat on our website. Our phone lines are open from 8:30am until 6pm, Monday to Friday and from 8:30am to 4pm on Saturday. LiveChat is available until 5:55pm during the week and 3:55pm on Saturdays. Our hours may differ on Bank Holidays.
Kind regards,
MR, on behalf of the RIAS Team.
Helped with a query I had regarding a…
Helped with a query I had regarding a possible investigation with a medical claim
21 de setembro de 2026
Simple and straightforward website
21 de setembro de 2026
very good service
20 de setembro de 2026
Amazing car insurance company
Amazing car insurance company. My mum Eileen hit something on the road in her car. We rang Rias and had the most wonderful operative Liam HB. He was so reassuring and professional to mum. He arranged a company called Halo Arc to recover and repair the car. And we are so glad he did. They were also wonderful. An amazing experience for my mum who had been initially very upset about her beloved car. But after talking to Liam and being taken care of by him and Rias is very happy. Godbless Liam and Rias.
On behalf of Eileen Evans, BF68CWN.
15 de setembro de 2026
Avaliação não solicitada
Very bad service stay aeay
You left us 6 days with no heating no hot water and many soxkets not working, we phonedany times the answer is tomorrow, but tomorrow never comes.
22 de setembro de 2026
Resposta da RIAS
Hello Francesco, we are sorry to hear of this situation and we would like to resolve this as soon as possible for you.
Please do give our team a call again and they will do their best to assist you. Alternatively, if you are able, please send us a message directly on Facebook, X, or Instagram and we can pass this onto our claims team for you.
Kind regards,
MR, on behalf of the RIAS Team.
This my first time using Rias they were…
This my first time using Rias they were professional and communicate well and I’m happy with my purchase
21 de setembro de 2026
ON-line access easy to navigate
19 de setembro de 2026
Insurance for tiny Leapmotor T03
My current car is insured with RIAS. They do NOT insure Leapmotor T03. After jumping through endless hoops answering endless questions, they don't insure it. BUT they work with Gallacher who they could put me through to and they might be able to help.
Oh yes, after the same gazillion questions, they quoted just shy of £1000!!!!!!!!!. Got it for a third of that from one direct. Could not be less impressed.
21 de setembro de 2026
Avaliação não solicitada
Resposta da RIAS
Hello Judith, we are sorry to hear we could not offer a quote on your car this time. In order to look at a quote for you, we will have to ask many different questions, but we cannot guarantee to be able to offer a quote on any particular car unfortunately.
Gallagher can sometimes offer cover where we cannot, however it's not guaranteed to be the best price in the market.
Kind regards,
MR, on behalf of the RIAS Team.
Great access to policy online making…
Great access to policy online making changes easy
19 de setembro de 2026
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.