Richmond Motor Group - MG Bognor Regis Avaliações 

302
•
O TrustScore é 4.5 de um total de 5

4,7

MG Bognor Regis, Saltbox Road, PO22 9FP Bognor Regis, West Sussex, GB

•

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Beth delt with our enquiry very efficiently she was not pressuring for a sale although we did not have an appointment and Beth was extremely busy she made time to look at our needs and point us in... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ned Cox was extremely helpful and was able to provide exactly what we asked for, even getting another vehicle for us to test drive from another branch. He was very patient with us and there was no pre... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We had a brilliant experience at MG with Ned. He was very approachable and friendly. Informative of the whole process and walked us through everything very well. Buying a brand new car is a big deal... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ned was extremely helpful; very knowledgeable and friendly and allowed us time to come to a conclusion as to which of several models suited us best. Also, unusually these days, not pushy or constantl... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Concessionária
  2. também em
  3. Concessionária Hyundai
  4. Concessionária Skoda
  5. Oficina de Inspeção Veicular
  6. Revendedora de carros usados
  7. Serviço de Motorista

Escrito pela empresa

Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.


Informações de contato

  • MG Bognor Regis, Saltbox Road, PO22 9FP, Bognor Regis, West Sussex, Reino Unido

  • 01243 584 333

4,7

Excelente

O TrustScore é 4.5 de um total de 5

302 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as avaliações

(302)

1.722 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

I felt a little pressured

I felt a little pressured, but this is what I often find as I’m on my own.
Sales rep kept disappearing to speak with his manager, only met the manager on my way out.
Is this normal??

24 de fevereiro de 2024
logotipo da Richmond Motor Group - MG Bognor Regis

Resposta da Richmond Motor Group - MG Bognor Regis

Dear customer. Thank you for your honest feedback - it's very important to us as we strive to provide our customers with the best service! The sales executive is always your direct point of contact when buying a car so you won't always meet the manager straight away. If you'd like to discuss your experience further, please don't hesitate to reach out and email us at customerservice@richmondmotorgroup.com. Thank you.

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

It has been a long time since I have purchased a car from a garage/dealer but I did not have to worry because the customer service at Richmond MG Bognor Regis was superb. Jack made the whole process stress-free and enjoyable. We came away happy, with a great deal and the car perfect for our needs, thank you!

29 de fevereiro de 2024
logotipo da Richmond Motor Group - MG Bognor Regis

Resposta da Richmond Motor Group - MG Bognor Regis

Good morning, Paul. Thank you for taking the time to leave a review - we always appreciate it! I'm so glad to read that you had an enjoyable car-buying experience with Jack at Richmond MG Bognor and wish you many happy miles in your new motor! Thanks again, Summer 😊

Avaliado com 5 de um total de 5 estrelas

I would like to recommend Aidan for…

I would like to recommend Aidan for professional assistance for choosing a car!

12 de fevereiro de 2024
Avaliação não solicitada
logotipo da Richmond Motor Group - MG Bognor Regis

Resposta da Richmond Motor Group - MG Bognor Regis

Hi Anna, thank you for your great review and recommendation! Aidan will be very pleased with the feedback 😊

Avaliado com 5 de um total de 5 estrelas

We inquired at the Bognor mg Richmond…

We inquired at the Bognor mg Richmond about a car on a Sunday just before 4pm and was invited to the show room that day to test drive the car Jake the salesman was very professional and we brought the car that day and all paperwork and details sorted very quickly and we have had follow up calls to check in with us about the car would definitely recommend a visit

22 de fevereiro de 2024
logotipo da Richmond Motor Group - MG Bognor Regis

Resposta da Richmond Motor Group - MG Bognor Regis

Hi Mr. Gardner. Thank you for your positive review and recommendation. Jake will be over the moon with your 5-star rating and we're so pleased that you had a great experience. Thank you again and happy Friday! 😊

Avaliado com 5 de um total de 5 estrelas

Absolutely great experience here

Absolutely great experience here .
Free coffee . Comfortable chairs nice friendly happy salesman . Nothing was too much trouble . Told me everything I needed to know about the cars I was interested in . And follow up emails etc incase I had any questions but I didn’t feel under pressure. Thank you all . I highly recommend this dealership 😊💯

17 de fevereiro de 2024
Avaliação não solicitada
logotipo da Richmond Motor Group - MG Bognor Regis

Resposta da Richmond Motor Group - MG Bognor Regis

Good morning, Wendie. Thank you for your fantastic review and recommendation, customer feedback means the world to us so we really appreciate it! We're thrilled that your experience was 5-stars and hope to see you again soon! 😊

Avaliado com 5 de um total de 5 estrelas

Joshua was helpful and kept me updated…

Joshua was helpful and kept me updated and helped me to sort out my vehicle so I could drive away

16 de fevereiro de 2024
Avaliação não solicitada
logotipo da Richmond Motor Group - MG Bognor Regis

Resposta da Richmond Motor Group - MG Bognor Regis

Hi Julie. Thank you for your 5-star review. We're very glad that you were pleased with the service provided to you by Joshua and wish you all the best in your new car 😊

Avaliado com 5 de um total de 5 estrelas

The sales staff are very helpful

The sales staff are very helpful, a lot of car showrooms you go in nobody comes up to you to ask if you need advice but at Richmond Motor they were very helpful.
And I went in a lot of times before asking for a test drive.

16 de fevereiro de 2024
Avaliação não solicitada
logotipo da Richmond Motor Group - MG Bognor Regis

Resposta da Richmond Motor Group - MG Bognor Regis

Good afternoon, Chris. Thank you for this excellent review, we're happy to hear you had a 5-star experience at out MG Bognor Regis branch. I will be sure to pass your great comments along to the team. Kind regards.

Avaliado com 5 de um total de 5 estrelas

Jack Heeley is your man!

Jack Heeley did a fine job trying to sell us a new car. We have however decided to get a different make and model. The offer he came up with for us was very decent. The only reason we didn’t buy was because we wanted all whistles and bells and the MG HS was just a bit lacking and we also wanted a Hybrid. But a big thanks to Jack for all his hard work. We would not hesitate to recommend him and Richmond Motors to anyone looking for a reasonably specced new car.

14 de fevereiro de 2024
Avaliação não solicitada
logotipo da Richmond Motor Group - MG Bognor Regis

Resposta da Richmond Motor Group - MG Bognor Regis

Good morning, thank you for taking the time to leave us a review. We're delighted to hear you had such a pleasurable experience at our MG Bognor Regis branch with Jack. I will make sure to pass your kind comments along. We look forward to hopefully welcoming you back in the future!

Avaliado com 5 de um total de 5 estrelas

Skoda purchase Feb 2024

Very welcoming and happy to help. The least stressful experience I’ve had when buying a car. Options for financing were discussed and explained fully. The car was well presented and prepared before collection. My thanks to Joshua and Robin for their help.

7 de fevereiro de 2024
logotipo da Richmond Motor Group - MG Bognor Regis

Resposta da Richmond Motor Group - MG Bognor Regis

Good afternoon Mr Green, thank you for this glowing review! We're delighted to hear you had such a pleasant experience at out MG Bognor Regis branch. I will be sure to pass your kind words along to Joshua and Robin. We look forward to hopefully welcoming you back in the future. Kind regards.

Avaliado com 4 de um total de 5 estrelas

Getting a faulty car replaced was hard…

Getting a faulty car replaced was hard work. The service reception Ian Horner was very helpful.

5 de fevereiro de 2024
logotipo da Richmond Motor Group - MG Bognor Regis

Resposta da Richmond Motor Group - MG Bognor Regis

Hi Graham. Thank you for your honest and positive feedback. We're glad to know that Ian was a great help to you and please don't hesitate to contact us should you need further help in the future 😊

Avaliado com 5 de um total de 5 estrelas

MG4 enquiry

We have recently made enquiries about an electric vehicle primarily the MG4, while we have decided, financial grounds, not to go ahead I would like to take this opportunity to thank your team, especially Joshua, for all the support and the test drive in the MG4

5 de fevereiro de 2024
Avaliação não solicitada
logotipo da Richmond Motor Group - MG Bognor Regis

Resposta da Richmond Motor Group - MG Bognor Regis

Dear customer. Thank you for your positive feedback - Customer service is very important to us and we're so pleased that you had a 5-star experience with Joshua. Thanks again! 😊

Avaliado com 5 de um total de 5 estrelas

New MG from Richmond MG Bognor Regis

Picked up my new MG4 electric from Richmond MG Bognor Regis.
Joshua Smale did a fantastic job organising a test drive for me and helping me with finance and everything.
He is very helpful and answered all my questions (even the silly ones!!).
Thanks Joshua and Richmond MG for a fantastic experience! I particularly enjoyed the unveiling of my car. What a brilliant idea!!!!

10 de fevereiro de 2024
Avaliação não solicitada
logotipo da Richmond Motor Group - MG Bognor Regis

Resposta da Richmond Motor Group - MG Bognor Regis

Good morning, Andre. Thank you for taking the time to leave a review, we really appreciate it! We're so happy that you were impressed with the service from Joshua and wish you many happy miles in your MG4! 😊

Avaliado com 5 de um total de 5 estrelas

5*’s for Joshua!

Having just bought a car from Richmonds, I just wanted to leave a glowing 5* review for Joshua Smale, who was very friendly, helpful, knowledgeable, & extremely professional. He made sure the sale was fast & smooth without being in the least bit pushy. I honestly don’t think I’ve ever felt so at ease at a car dealership!! A massive thank you to Joshua… I’m loving my new car & all its gadgets!!!

7 de fevereiro de 2024
Avaliação não solicitada
logotipo da Richmond Motor Group - MG Bognor Regis

Resposta da Richmond Motor Group - MG Bognor Regis

Good morning, Angela. Thank you for your 5-star feedback. Joshua will be delighted with your positive review and we're so pleased that you felt so at ease throughout your car-buying experience. Enjoy the car! Kind regards, Summer. 😊

Avaliado com 5 de um total de 5 estrelas

Joshua was fantastic

Joshua was fantastic and assisted us with our purchase. He was also very patient with us which was helpful.

6 de janeiro de 2024
Avaliação não solicitada
logotipo da Richmond Motor Group - MG Bognor Regis

Resposta da Richmond Motor Group - MG Bognor Regis

Dear customer. Thank you for your 5-star review. We're so happy that you had a pleasant experience with Joshua and wish you all the best in your new motor!

Avaliado com 5 de um total de 5 estrelas

Outstanding customer service from…

Outstanding customer service from Joshua Smale and the Richmond Group as a whole. Made the whole process of buying our MG ZS a pleasant and easy experience. Would definitely buy from them again and highly recommend them to anyone looking for a new car.

2 de fevereiro de 2024
Avaliação não solicitada
logotipo da Richmond Motor Group - MG Bognor Regis

Resposta da Richmond Motor Group - MG Bognor Regis

Dear customer. Thank you for your 5-star review and recommendation. I'm so glad that you had a pleasant car-buying experience with Joshua and the team and will be sure to pass on your praises!

Avaliado com 4 de um total de 5 estrelas

Outstanding service from Richmond…

Outstanding service from Richmond Motor, special thanks to Chris Turner one of the sales managers who Helped us to buy our new MG ZS EV car and his sales assistant Sarah McCarthy.

23 de janeiro de 2024
Avaliação não solicitada
logotipo da Richmond Motor Group - MG Bognor Regis

Resposta da Richmond Motor Group - MG Bognor Regis

Hello Gholam. Thank you for your great feedback regarding your recent car-buying experience with Chris and Sarah. We wish you many happy miles in your ZS! 😊

Avaliado com 5 de um total de 5 estrelas

Found the salesman (MAZ) very helpful

Found the salesman (MAZ) very helpful. Car was well presented.

30 de janeiro de 2024
logotipo da Richmond Motor Group - MG Bognor Regis

Resposta da Richmond Motor Group - MG Bognor Regis

Good morning, Graham. Thank you for your kind feedback - We're so pleased that you had a great experience with Maz and wish you all the best with your car!

Avaliado com 1 de um total de 5 estrelas

Completely disorganised servicing

Completely disorganised servicing. What should have taken half a day took 4, mainly because recall parts hadn't been ordered despite it being an obvious requirement. Apparently it costs £10 to return parts if they aren't needed so as a result I have 3 extra days without a car. Easy to see the company's priorities.

16 de janeiro de 2024
Avaliação não solicitada
logotipo da Richmond Motor Group - MG Bognor Regis

Resposta da Richmond Motor Group - MG Bognor Regis

Dear Grant. I'm very sorry that you're dissatisfied with your experience with our aftersales department. I understand your frustration and have passed your feedback on to our relevant team pending investigation. In the meantime, I ask that you email all relevant information, including your address and vehicle reg to customerservice@richmondmotorgroup.com. Thank you.

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