I ordered a 12 pack of roar as part of my order but only got 1. I emailed customer service and never heard back. Also some items past best before dates. I realize they are going out of business and... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Second year being a member. Great selection. Quick turnaround. If ever physical stock is different than inventory listed, they promptly get in touch to modify order. There is usually a free gift/good... Ver mais
A empresa respondeu
I love all that Rise Market offers, Local Canadian products, staff picks, Newest Arrivals, weekly deals and Best Before Sell Offs, all carefully delivered to my door.
Great product selection! I have especially enjoy “Trending Now” and Staff picks; this is super helpful with making new choices. A few products I have discovered here have become my favorites and I c... Ver mais
A empresa respondeu
Detalhes da empresa
- Serviço de Entrega de Mantimentos
- também em
- Fornecedor de Produtos de Beleza
- Loja de vitaminas e suplementos
- Revendedor de Produtos Residenciais
Escrito pela empresa
Rise Market is an online, $5/month membership-based healthy-living marketplace that gives members access to the best products, delivered at guaranteed savings. Buy healthy-living products from top-selling, organic brands at wholesale prices. Rise Market makes healthy-living easy and affordable. Shop the best organic and sustainable brands. Filter by diets and lifestyle including Keto, Paleo, Dairy Free, Gluten Free and many more. Get guaranteed savings with our low-price promise. Rise Market curates its marketplace products from various brands and validate their ingredient integrity, use of recyclable packaging, their sustainable business practices, and that are rave worthy. We have a special focus on local, Canadian-sourced and innovative brands. As a whole, we only carry products in which we are confident will support our members on their healthy- living journey. Every brand on our website goes through a rigorous process where we ensure that they are aligned with our values and beliefs (such country of origin, environmental impact and quality of ingredients). Our Rise & Shine initiative is one of the ways we aim to make healthy-living easy and affordable to everyone. For every paid annual membership, we give a free membership to a nurse, teacher, first responder, or a frontline worker in need. But that’s just one piece of how our Rise Market community makes an impact. We provide $1 from every membership to local food banks to support those in need, and we use our resources for community education on healthy eating. Isn't it time to join a better marketplace, save money on groceries, and support our planet with healthier choices and sustainable brands that give back to the community? We think so! Try our 30-day trial and discover why thousands of consumers trust us for their pantry stock-up needs.
Informações de contato
34 Glenwood Ave, M6P 3C6, Toronto, Canadá
- 416-896-7543
- info@risemarket.ca
- risemarket.ca
4,1
Muito Bom
258 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 37% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I love ordering from Rise Market
I love ordering from Rise Market. The prices are very fair and helps me save costs eating cleaner / organic. The website is easy to use, customer service is always friendly and helpful (if I need to contact them). I love the mission of the company, and how it supports local and the Canadian economy!!!
5 de janeiro de 2024
Resposta da Risemarket
Your feedback is invaluable to us. We're delighted to hear that you're having a great experience with Rise Market and supporting our Mission to make healthy-living easy and affordable. Thank you for taking the time to share your thoughts, Caitlin!
Gift delivery
I approached customer service when I set up a gift delivery for my daughter. She loved the goodies I had sent. My order was handled quickly and accurately. Love Rise Market!
3 de janeiro de 2024
Resposta da Risemarket
Thank you for your review. We appreciate your kind words and for supporting our social mission, Debra!
Amazing prices - quality products
Great product selection. Fantastic customer service. Amazing prices for quality products.
28 de dezembro de 2023
Resposta da Risemarket
We're so glad to hear you're enjoying everything and we're so grateful to have members like you, Johanna. Thanks so much for sharing and being a part of our community.
Orders are always packed with care
Orders are always correct, delivered quickly and packed with care. Do miss the sample product though ad it encourages me to try new things.
30 de novembro de 2023
Resposta da Risemarket
Thank you for your kind words and valuable feedback, Deanna! Our operations team works hard to manage the orders and while we do make mistakes we are focused on incremental improvements each and every day. We're thrilled to hear that you're enjoying your experience with Rise Market. Your support means a lot to us!
Oh, and P.S - the sample program will return in early '24 in an even better format. Stay tuned.
Customer service is amazing!
Awesome customer service. Very quick to receive our orders and always exactly what we asked for. Significant savings on many items and some products from smaller businesses, which are always great to support.
30 de novembro de 2023
Resposta da Risemarket
Thanks for your feedback, Nicole! We're so glad you're enjoying our products and our team is working hard to keep our packing top quality. Our mission to support Local entrepreneurs making great natural, organic products in Canada is important to us; glad to see that you're appreciating them too!
I like the quick response time from…
I like the quick response time from your online staff, however I feel like many of my questions could be answered better if the website had a better flow to it - it ould be more user friendly
28 de novembro de 2023
Resposta da Risemarket
Justine, we appreciate your feedback. We are doing our best to manage the rebuild of our website experience. Stay tuned, we are working to make a big step forward in 2024! In the meantime, we appreciate your support and patience.
I love Rise market!
I love Rise market for getting the things that are healthy for me and my home.
They provide products I know, products that are new and exciting. I am always happy with the timely delivery and packaging.
Thrilled to be able to just pop on line and order instead of going from one health store to the next to try and find what I am wanting.
30 de novembro de 2023
Resposta da Risemarket
Thanks so much for sharing your feedback Katherine, we're so glad to have you as a member! Your review on the ease of getting your orders is exactly what we strive for in our Mission to make healthy living easy and affordable. Happy for the love!!!
great products and prices!
28 de novembro de 2023
Resposta da Risemarket
We're so glad to hear you're enjoying everything and we're so grateful to have members like you, Sarah. Thanks so much for sharing!
Liquid items burst because they froze…
Liquid items burst because they froze in transport
28 de novembro de 2023
Resposta da Risemarket
Erica, we're sorry to hear that items you ordered didn't arrive in perfect condition. We do adjust items for seasonality, but its difficult to predict mother nature in all parts of the country. You can make a claim with the carrier if the parcel showed up damaged.
Great service!
6 de novembro de 2023
Resposta da Risemarket
Thank you Genevieve! We appreciate you being a member of Rise Market and happy that you are getting great service. Much appreciated. Let's keep on Rising!
Terrible Experience and Poor customer service
I never leave reviews, unless it's really bad and people need to know about it or it's exceptional and people should know about it. In this case, it's not good. I placed a bulk order of a product that would take me months to use up. When I received the items, they were set to expire in one month, where typically I have purchased this product else where with an expiry date of 1 year or more. There was no notice of the soon to expire on the website nor did they advise me of the expiry prior to shipping it. They refused to provide a return or refund even though the product was untouched and still sealed. They should have at least provided a curtesy email or placed it on their website when the product is set to expire soon, especially on a large order quantity. Terrible experience and poor customer service.
14 de novembro de 2023
Avaliação não solicitada
Resposta da Risemarket
We are sorry you weren't happy with your experience, Christian. On pantry items we guarantee 45-days. You signed up for a free-trial, took the bonus 15% discount and ordered 11 bags on 1 item. Our automated warehouse picks items as orders come in and doesn't pick products from random locations so each bag has a different BB date. Your 11 items likely all came from one case, hence the identical BB dates.
We do not accept returns when people order large quantities and then decide they don't want them. We cannot verify that you didn't tamper the product or store it improperly.
We're sorry that our service, loved by thousands of members, isn't right for you.
Resposta da Risemarket
Thank you Darlene for your review and we apologize for the slower than usual order timing. We went through a large warehouse and software revamp during the 2nd Half of October and it impacted our delivery times more than anticipated. We are back on schedule again; you should expect your order to be picked/packed/shipped within 2 business days, and delivery is always dependent on where a customer lives ranging from 2-5 days.
Happy with my purchase!
1 de novembro de 2023
Resposta da Risemarket
Your feedback, Gwen, it is truly appreciated. It's wonderful to hear that you're having a positive experience with Rise Market. Thank you for taking the time to share your thoughts and if we can be of more service (product ideas etc) don't hesitate to let us know.
Fast delivery and great customer service!
Fast delivery and great customer service! Have been a loyal customer for two years now, will be continuing!
7 de novembro de 2023
Avaliação não solicitada
Resposta da Risemarket
We greatly appreciate your positive feedback, Aleksandra. Your comments are truly motivating and reinforce our commitment to delivering an exceptional experience at Rise Market. Thank you!
Great customer service
Great customer service, the best prices, and very easy. Our go-to supplement store.
31 de outubro de 2023
Resposta da Risemarket
Thank-you Paragon VMS Inc! We appreciate your subscription to our member-only, online store and that we can help supply your needs for supplements at the best prices in Canada! We love helping Founders grow at the start-up stage with superior service, the convenience of low minimum quantities and affordable pricing. What's not to love!
Great support after minor mix up with shipping
Edit: changed to 5 stars after dealing with support they were quick to sort out the issue and answered and questions and concerns I had. Providing a discount code to address my frustrations with not receiving my order. Very pleased with the support in spite of a minor mix up with my initial shipping. Would recommend in the future.
26 de outubro de 2023
Resposta da Risemarket
Hi Shaun, we are sorry for the issue your order has experienced. As we noted in our response prior to this review, the package ended up with a courier who after accepting the box determined they do not service your area. We have the box coming back and it will re-ship via an appropriate carrier. This is a very unique situation, and we understand that you have been inconvenienced and are frustrated. We are too!
Resposta da Risemarket
Thank you Erin for taking the time to review our service. We love having you as a member of Rise Market and helping us power a model that allows Canadians to purchase their favourite healthy living brands at affordable prices. Let's rise up for a better grocery market!
My orders are always packed and shipped…
My orders are always packed and shipped with care and arrive in a timely matter....was just missing my samples this time! I look forward to those.
6 de outubro de 2023
Resposta da Risemarket
Thank you Andrea for your helpful feedback. We love having you as a member of Rise Market and we are happy to see you are enjoying our services. As you know, we made a switch in our provisions of products, and temporarily shut off the sampling until we are able to sustainably ship orders. They will come back in packages...soon!
Delivery Time Too Long
I’m finding delivery is taken way longer than what the website says. It’s not a quick turn around at all. It takes about 2 weeks to receive an order right now and I’m finding the wait is just not convenient.
9 de outubro de 2023
Resposta da Risemarket
Thank you for your feedback. We're sorry to hear about the shipping delays you've been experiencing. While our shipping times should always sit around 4-7 business days, as communicated we recently updated our warehouse that has been bumpier than usual. We are back on track now, and hope your experience going forward is better.
Love Rise Market!
Great customer service and products. My only ask would be for larger sizes or bulk because I have a family of 5 and we can go through food quickly!
6 de outubro de 2023
Resposta da Risemarket
Thanks for your feedback, Heather! We're so glad you're enjoying our products and our team is working hard to source the best curated list of healthy-living products. If you have specific examples of products you're looking for larger sizes, please drop us a line to info@risemarket.ca and we will see what we can do.
We love having you as a member!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.