I ordered a 12 pack of roar as part of my order but only got 1. I emailed customer service and never heard back. Also some items past best before dates. I realize they are going out of business and... Ver mais
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Veja o que dizem as avaliações
Second year being a member. Great selection. Quick turnaround. If ever physical stock is different than inventory listed, they promptly get in touch to modify order. There is usually a free gift/good... Ver mais
A empresa respondeu
I love all that Rise Market offers, Local Canadian products, staff picks, Newest Arrivals, weekly deals and Best Before Sell Offs, all carefully delivered to my door.
Great product selection! I have especially enjoy “Trending Now” and Staff picks; this is super helpful with making new choices. A few products I have discovered here have become my favorites and I c... Ver mais
A empresa respondeu
Detalhes da empresa
- Serviço de Entrega de Mantimentos
- também em
- Fornecedor de Produtos de Beleza
- Loja de vitaminas e suplementos
- Revendedor de Produtos Residenciais
Escrito pela empresa
Rise Market is an online, $5/month membership-based healthy-living marketplace that gives members access to the best products, delivered at guaranteed savings. Buy healthy-living products from top-selling, organic brands at wholesale prices. Rise Market makes healthy-living easy and affordable. Shop the best organic and sustainable brands. Filter by diets and lifestyle including Keto, Paleo, Dairy Free, Gluten Free and many more. Get guaranteed savings with our low-price promise. Rise Market curates its marketplace products from various brands and validate their ingredient integrity, use of recyclable packaging, their sustainable business practices, and that are rave worthy. We have a special focus on local, Canadian-sourced and innovative brands. As a whole, we only carry products in which we are confident will support our members on their healthy- living journey. Every brand on our website goes through a rigorous process where we ensure that they are aligned with our values and beliefs (such country of origin, environmental impact and quality of ingredients). Our Rise & Shine initiative is one of the ways we aim to make healthy-living easy and affordable to everyone. For every paid annual membership, we give a free membership to a nurse, teacher, first responder, or a frontline worker in need. But that’s just one piece of how our Rise Market community makes an impact. We provide $1 from every membership to local food banks to support those in need, and we use our resources for community education on healthy eating. Isn't it time to join a better marketplace, save money on groceries, and support our planet with healthier choices and sustainable brands that give back to the community? We think so! Try our 30-day trial and discover why thousands of consumers trust us for their pantry stock-up needs.
Informações de contato
34 Glenwood Ave, M6P 3C6, Toronto, Canadá
- 416-896-7543
- info@risemarket.ca
- risemarket.ca
4,1
Muito Bom
258 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 37% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Definitely worth the membership
Great customer service and quick shipping. Selection of products is growing. I've compared prices to other retailers and Rise Market usually has the best prices .
9 de outubro de 2023
Resposta da Risemarket
Hello April, we're sincerely thankful for your positive feedback. It's truly heartening to know that your experience with Rise Market has been enjoyable and that our customer service and operations team are meeting your expectations. Your input means a lot to us and we are committed to delivering an even better experience in the future and as our buying power improves even better pricing. Spread the word!!
If you want your order quickly this may not be for you
Great products and prices but disappointing it took over 2 weeks to get my order. I took the one year membership so hopefully it improves.
28 de setembro de 2023
Resposta da Risemarket
Thanks for your feedback, Leanne and we're sorry your initial order wasn't up to our normal standards! You placed your first order at a time we were making a big shift in our Operations, that didn't quite go according to plan, and this interrupted our service for ~ 10 days. This is our fault, and we understand your frustration!!!
As in the past, our service standards are - orders are picked, packed and shipped with 48 hours of receipt. Delivery depends on where one lives across Canada, however I see you are an Ontario customer and you should receive the package within 2 days.
We hope you'll keep in touch throughout your membership if there's anything we can do to make your experience better please reach back at info@risemarket.ca directly.
Delivery disaster
You switched delivery companies so I still haven't received my order that I placed 6 days ago! The tracking number doesn't even work 😔
12 de outubro de 2023
Resposta da Risemarket
Thanks for your feedback Melanie. We apologize for the inconvenience your order is causing you. While you indicate we switched delivery companies, this is not accurate. We are using the same trusted delivery partners we have used for > 12 months now. Unfortunately, this package went WOL over the Thanksgiving weekend, and we have multiple efforts to locate it underway. If we don not, we will send a replacement order.
Thank you for being a member of Rise Market, and we certainly understand your frustration with this order. We are on it!!
Great products for a great price!
4 de outubro de 2023
Resposta da Risemarket
Thank you Tracey, we appreciate your support of our mission to make healthy living easy & affordable. We're just getting started, and we are humbled to have members like yourself who share in our belief that a better marketplace can serve communities across Canada!
Packages cut open
My most recent order was wrong. Packages of juice boxes were cut open with boxes removed. 6 of the 9 packages ordered were all missing. I cannot find a customer service phone number so I used their contact form on the website. It has been 2 days and have not heard anything from them. If I don’t hear anything I will definitely be canceling my membership. I have not had any issues in the past.
4 de outubro de 2023
Resposta da Risemarket
Laura, we were disappointed to hear of your order fulfillment issue. As we communicated, we made a major system change to our Warehouse Management System (WMS) and your order was sent with an error. The system counted the individual juice box as 1 item vs the package of 4, hence the pack team sent 1 box. This has since been corrected after you notified us.
You were refunded the amount for the missing product, and as noted we fixed the system error.
We are a small company, growing quickly, and trying to build a stronger foundation for even more growth. Unfortunately, a small error occurred int he midst of this transformation, and for that we apologize. We are trying our best!!
Loved how quickly my order came and…
Loved how quickly my order came and packaged well
25 de setembro de 2023
Resposta da Risemarket
Thank you for your review Jaydene!! We are working hard to ensure orders arrive complete and on-time which involves numerous updates to our systems. We love to see when things are going well with your orders! Rise-Up!
Great products.
5 de setembro de 2023
Resposta da Risemarket
Thank-you Maggie for your review. We are excited that you find our products amazing and that we have the opportunity to serve you. If there is anything we can help with don't hesitate to reach out, and thank-you again for being a member. Rise Up!
I have ordered several times from Rise…
I have ordered several times from Rise Market and the prices are great and the product is always delivered quickly and in tact. I have only had one issue and it was resolved very quickly.
Thank you Rise Market.
5 de setembro de 2023
Resposta da Risemarket
We're so glad to hear you're enjoying everything and we're so grateful to have members like you, Sheri. We're not perfect, but we strive to ensure our customer service is focused on a positive experience. Thanks so much for sharing and for being a member of Rise Market!
My New Go To!
Rise has become easily a monthly order in our home. It is super easy to order, amazing prices, so many options that my grocery store don’t have, and fast delivery.
They also have amazing customer service!
28 de agosto de 2023
Resposta da Risemarket
Thanks for your feedback, Gillian! We very much appreciate having you as a member, and we love that our teams are over-delivering on value, assortment and customer service as we strive hard to develop a better grocery store experience. Rise Up!
I love Risemarket!!!
I love Risemarket!!!
The variety of products offered is amazing. Everything is delicious and the prices are great. I love the little surprises in my delivery and I can try new products.
I have never had an issue with them and delivery has always been perfect!!! ⭐️⭐️⭐️⭐️⭐️
31 de agosto de 2023
Resposta da Risemarket
Thanks for your feedback, Erin! We're so glad you're enjoying our products and our team is working hard to keep our packing top quality. Thank-you for being a Rise Market member and supporting our mission to make healthy-living easy!
Love love love!!!
Highly recommend! Amazing prices and customer service! I prefer several times over Well.ca and similar stores! I live in BC and it arrives so fast.
3 de agosto de 2023
Resposta da Risemarket
We're so glad to hear you're enjoying everything Jessica, and we're so grateful to have members like you. Thanks so much for the support of our hard working team to get your orders delivered quickly and the support in customer service!
Great value and great service
Prices are better than my local stores and delivered right to my door. Always get a little gift with every purchase, which I like because I get to try new products. I also like that there's a good variety of products.
1 de agosto de 2023
Resposta da Risemarket
Thank-you for your feedback, Linda! We're so glad you've enjoyed shopping with us and have been able to find products you love on our site. We are on a mission to make healthy-living easy and affordable. We appreciate you being a member of Rise Market!
Resposta da Risemarket
Thank you for your review, Tracy! We're so glad to hear you're enjoying everything and we're so grateful to have members like you. Rise Up!
Great healthy food and membership
Second year being a member. Great selection. Quick turnaround. If ever physical stock is different than inventory listed, they promptly get in touch to modify order. There is usually a free gift/goody or samples with my orders.
I have saved my membership cost in OG canned beans alone!!!
1 de agosto de 2023
Resposta da Risemarket
Thanks for your feedback, Gabrielle. We're so glad you've enjoyed shopping with us and have been able to find products you love on our site. We hope you'll keep in touch throughout your membership if there's anything we can do to make your experience better! We appreciate you being a member and love that we over-deliver on saving you money for groceries.
Great customer service and product selection
I’ve only had positive experiences with Rise Market and their customer service so far. If there’s an issue with your order or you need some support, their customer service is incredibly prompt and courteous.
28 de julho de 2023
Resposta da Risemarket
We're so glad to hear you're enjoying everything and we're so grateful to have members like you, Roxanne. We're not perfect, but we strive to ensure our customer service is focused on ensuring a positive experience. Thanks so much for sharing and for being a member of Rise Market!
Quick delivery.
26 de julho de 2023
Resposta da Risemarket
We're thrilled to hear this, Nancy, hope you enjoy your order!
Love everything about this company
27 de junho de 2023
Resposta da Risemarket
Thanks for sharing, Melissa, we're so grateful for our amazing members like you! Lets keep Rising!!!
I love Rise Market!!
I can always count on Rise Market to have sustainable and organic Canadian products at an affordable price! Every time I place an order I also receive one or two sample products which is a great surprise treat!
4 de julho de 2023
Resposta da Risemarket
Thanks so much for sharing, Rosemary, we're so happy to have you as a member! We appreciate your support as we try to break the cycle of retailer profit-gouging by delivering healthy-living products at affordable price.
Rise market rises!
Good choices, good prices, and speedy delivery. Provides access to brands not at stores in my area e.g. viveau.
26 de junho de 2023
Resposta da Risemarket
Thank you for reaching out Anne! We're so happy to hear you've been enjoying shopping on Rise Market and see the strong value in our membership. We think it's awesome that you're able to get products you want even with limited access to those products in your area. Keep on Rising!!
Always a great, fast
Always a great fast, experience. Always get exactly what I ordered.
27 de junho de 2023
Resposta da Risemarket
Thanks so much for sharing, Jennie. We're so glad to hear you've had a great experience. Thanks for being a Rise Market member! We love serving you!
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