Royal Jordanian Avaliações 

Die schlimmste Erfahrung, die ich je machen musste bis jetzt was den Service und Callcenter angeht ich versuche seit über zehn Tagen mein Ticket umzubuchen. Das hat nicht geklappt. Alles was sie gemacht haben ist das Ticket auf ein falsches Datum umgebucht und jetzt Sitz ich da und versuche mein richtiges Datum zu bekommen und alles was gemacht wird in den Serviceabteilung, dass man einfach während des Gespräches auflegt, anstatt ein vernünftigen Kundenservice darzustellen. Bei einer Airline, die normalerweise weltweit vertreten ist, absolut für Notfälle nicht zu empfehlen. Das wird hoffentlich noch ein Nachspiel haben.

Dårligste selskab. Efter man har ventet 4 dage på sine tasker i Jordan som de har glemt at tage med fra Berlin kompensere de ikke for de mistede dage i Jordan. Vi var der 7 dage og 4 dage uden tasker. Vi har brugt sammenlagt over 7 timer på at skrive og ringe frem og tilbage. Deres kundeservice er virkelig dårligt. Hellere fly Jordan end dette elendige selskab. 3 dage er 8000 dkk for 2 Pers og ikke 1400 for kvitteringer vi gav dem for tøj. Mega ringe. Brug aldrig dette selskab.

It was a great experience with being kindly welcomed by Esra’a Malkawi on the business class,hope to be on another flight with such helpful one like her
That was on Rj267 on the 18th of October 2025

Was sent a polite email in tiny writing that my £4000 flight was being downgraded to Economy from Business (I have a spinal condition so save up for better seats), with zero options, zero compensation, minimal communication, like that was ‘normal thing’.

I fly 12 times a year, and I’ve never had this happen, or my friends, or my colleagues.

Would you drive a Skoda if you’d ordered a Mercedes ?

How dishonest can you be ?!

Mein Flug von Frankfurt nach Bangkok mit der Zwischenlandung in Amman hat sich vor der Reise geändert (ich habe das ticket schon vor 11 Monaten gebucht)
Mein Anschlussflug von Amman nach Bangkok hat sich um einen Tag nach vorne verschoben = das heißt bevor ich den Flug von Frankfurt nach Amman überhaupt antreten könnte, wäre mein Anschlussflug von Amman nach Bangkok schon vor 13 Stunden weg!
Die Airline gibt einen keine alternative wie z.B. einen Flug früher oder später, sondern nur Geld zurück. Das ist eine Frechheit, denn auf ihrer Website sind die Flüge immer noch verfügbar, aber deutlich teurer als was wir anfangs des Jahres bezahlt hatten! Ich vermute die wollen uns los werden um unsere Plätze/Ticket teurer weiter zu verkaufen 😡😡

First time and last time flying with them! This airline is a terrible joke. AVOID them at all costs.
Delayed flights, cabin crew are missing the basic which is being able to speak and understand English! And the cherry on the top was my luggage that never arrived!! No customer service to call, you email and never get an answer. What a disgrace of a company!! Sham on you!

Après avoir acheté des billets aller retour Paris Amman flightnetwork, j’ai dû repayer un supplément bagages, alors que j’avais un document prouvant que j’avais déjà payé, et je n’ai pas obtenu à l’aller le siège réservé, pour lequel j’avais aussi payé. Ni RJ ni Flightnetwork n’ont voulu le reconnaître et se sont renvoyé la balle. Puis au retour surbooking, alors que nous sommes arrivés à l’enregistrement dans les premiers qui n’avaient pas enregistré en ligne, et avons dû passer par Tunis et perdre beaucoup de temps, sans l’ombre d’un dédommagement qui avait été annoncé au guichet d’enregistrement.

I booked an international flight with a domestic connection incurring a 6 hour overnight transit. There was no advance or website information regarding the transfer; on arrival to AMM there was no liaison and after much confusion RJ Sales Desk advised to sit in a departure hall with 1 small cafe and fixed single chairs. No access to business lounges, shops or restaurants

Nous sommes partis à 4 adultes direction Amann avec cette compagnie. Vol direct. Horaires respectés. Facilité embarquement . A bords excellent accueil. Les repas étaient trés bon et gouteux. Il y a de la place pour les jambres. Les divertissements sont assez comlets. Nous avons effectué deux vols trés agréable, ce qui n'arrive pas souvent. La royal jordania est une trés bon compagnie aérienne.

Spacious comfortable flight, robust security procedures make it feel safe despite being a little inconvenient at times

Such a bad service and airline, could not check in and could not get money bk please do not fly here

Me ha encantado la aerolínea: un avión moderno y con excelente oferta de entretenimiento a bordo. Personal super amable. Nos dieron para un vuelo de cinco horas: bebida a elegir (incluyendo vino, cerveza, zumos de muchos tipos...) y cacahuetes, comida completa (ensalada, pan, queso, principal a elegir, postre, agua), otra bebida, y luego café o té.
Muy buen check in online.
Repetiría :)

I was in ecnomy and RJ (Royal Jordaian) treated me like first class got free water and got drinks that were mixed into 1 cup book RJ (Royal Jordaian) right now when you are going on a trip to Amman or any where else in the world

Schlechteste Reise meines Lebens! Mein Koffer wurde gestohlen und kam erst nach einer Woche zurück – viele Gegenstände fehlten. Die Fluggesellschaft weigert sich, irgendetwas offenzulegen oder überhaupt auf meine E-Mails zu antworten. Absolut inakzeptabel und eine Katastrophe im Kundenservice!

🚨Don’t travel with Royal Jordanian🚨
I recently flew with Royal Jordanian from Manchester to Amman and was very disappointed with the check in experience. I spent about an hour queuing just to drop off my baggage, there were roughly 50 passengers waiting in a long line. Unfortunately, there were no dedicated lines or assistance for elderly or disabled passengers, and I watched two elderly couples stand in line for the entire hour before they were served.

For the amount of money you pay for these flights, the level of service simply doesn’t match expectations. It was a truly disappointing start to the journey.

If there was less than one star I would have put it, it’s called Royal Jordanian but has nothing “Royal”on the way to Jordan my bag was lost/ delayed and every time I contact them I get only promises then the bag came after 5 day ( the day I was leaving Jordan) .
On the trip back I was offered to buy the seat beside me for extra $130 which I did to have extra space on long trip ( over 10 hours), arriving to the airport port to find my seat was given to some one else and they could tell “sorry”

Our flight (BKK-LON) was altered several times by the airline after booking. The most recent changed the second leg from Amman to London to a day later, which would meant a 29 hour stopover. Not only that but they changed the class from Business to Prem Econ without any offer to reduce the price! We had no choice but to cancel and seek another flight with less than 3 months to our travel date.

Weniger als 1 Stern ist leider technisch nicht möglich. vor 7 Monaten Tickets gekauft von Frankfurt nach Bangkok mit einer Zwischenlandung in Oman für 2 bzw. 3 Stunden. kurz vor der Reise ändert die Airline die Flugpläne, so dass wir einen Aufenthalt von 3 bzw 4 Tage in Jordanien hinnehmen müssen. An Absurdität und Ignoranz gegenüber den Kunden kaum zu überbieten. NIE WIEDER!!

The problem with RJ is that when things are bad, they're really bad! most of the time, you can travel with them without problems. Maybe some delays... But, when something goes wrong, they will screw you over! Apparently, they expect 15% cancellations & no-shows so they overbook by 7%. However, sometimes, the cancellations do not happen at the expected rate and so the last few people who try to check in get screwed.

they overbooked my flight and here's my experience:

Problem 1 - the people who were polite were offered the option of a different flight (with a long connection) or to come back on another day. The people who were not so polite were offered money compensation as well. This is the first horrible thing i saw! If you offer people money for your mistake and as compensation to their inconvenience, it should not be subject to how loud & uncooperative the customer is!
Problem 2 - i saw a family with 3 kids who were told that the flight is overbooked and were told to come back tomorrow. They were foreign so they probably had to get a hotel and pay for all expenses for an additional day. However, when i got in the plane, 1st class was almost completely empty! so instead of upgrading this poor family for their dumb decision to overbook busy flights, RJ let a plane fly with an almost empty first class because maybe someone will upgrade instead of taking a connection flight! That's morally wrong, greedy, and simply inhumane!
Problem 3 - i couldn't fly another day because i was traveling for business and couldn't reschedule my meetings. So i accepted to be put on a different flight with a long connection. However, I informed the duty manager that i had already booked train tickets in Germany and that i will miss those trains. She told me that i will be compensated for those tickets. I also asked for compensation for the inconvenience just like the loud angry customer who was in front of me. All ended up being empty promises of course!

just for reference, my flight was supposed to be a 4-hour direct flight and i was expecting to arrive to my final destination after an hour on the train, a total of 5 & a half hours from QAIA to my hotel. instead, my actual travel time ended up being 20 hours due to RJ's mistake. I arrived to Erfurt, my final destination, at 4:00AM and had to walk an hour and 15 minutes (with luggage) from the train station to the hotel because there were no modes of transportation! i had several exchanges with the RJ customer service after i came back detailing my horrible travel experience and showing my additional expenses and the "best offer" they gave me was a 10% discount on my next flight to Germany (with a deadline on the offer not to mention). just to put that into perspective, that 10% amounts to 46JD which was less than one train ticket. I tried my best explaining to customer service how this is not even close to a compensation and that i am not asking for "an offer" as they called it, but i am asking for a compensation for their mistake, but it was like speaking to a wall!

i have heard people say this before without understanding why, but now i repeat the same phrase "never again!"

Royal Jordanian has a terrible website. You go thru all steps to make a reservation, and when you reach the point when you need to make the payment, it always fails you. I tried many credit cards, but all have failed.

I tried to call their customer service, but it is totally useless. It is impossible to talk to an agent.