Royal Jordanian Avaliações 

Traumatizing experience, no care, lost wheelchair & expensive escape

I’ve never endured such negligence from an airline. On Flight YJ9T8U (Jeddah to Amman, 13 June 2025), the plane made a U-turn mid-flight and landed in Medina with no explanation, trapped on board in unbearable heat with no air-conditioning. I have lymphoedema and a chest infection, and this put my health at serious risk.

Then in Amman, we were left stranded for hours, overcrowded and unsafe on a bus as sirens and rockets surrounded us. My wheelchair was lost — not due to force majeure — which left me completely immobile. I spent £1,000 booking a flight myself to get out, and my medical condition worsened tremendously.

Royal Jordanian’s response? “Out of our control.” That ignores their failure to protect disabled passengers, secure safety on ground transport, or care for medical vulnerabilities. I’ve had to take strong medication and get a 15-day sick note from my GP.

This is beyond poor service — it’s negligent. I seek justice for the trauma, medical harm, financial loss, and lasting impact.

On arrival to Stansted airport my luggage came through damage, I contacted RJ. It’s been a week since I contacted customer service, still haven’t received a reply. Very poor service, very disappointing

Unfortunately, I do not believe the execs at RJ even look at Trustpilot so no impact expected there, but hopefully I can help my fellow travelers.

Let's start with pre-flight. What is the baggage allowance on RJ from Bangkok-Amman-London for OW Sapphire? Straight up question? Not on RJ. Nothing to be found on their website and 3 calls to RJ with 3 different answers but all of the representatives were incredibly rude and arrogant (one even asked 'what is Sapphire?'). Had to finally go to their office in Bangkok for an answer - who does that in 2025 - and even that was like hand-to-hand combat.

Flight? Nothing memorable except for being treated like cattle on boarding AND on landing the back facing flight attendant NOT being strapped into her seat but surfing on her phone!

Connection? The RJ lounge at Queen Alia airport is filthy to the point of being stomach churning. Literally bird poo on chairs/tables and plug outlets encrusted with grime and dirt. But wait, RJ charges more than $20 to use the showers in the lounge. What absolute temerity.

Hopefully the airline will be able to find responsible adults to help them run the airline. Until then, avoid!

Bonjour Madame,monsieur,

Référence de la réservation: 73Z8L5.
Vol: RJ723.
Vol:RJ117.
Le personnel de l'avion était très agréable et serviable.
En conséquent le personnel du sol je vous laisse juger vous-même.
Bagages détérioré valise cassée roue disparue.

Bien cordialemen

Jordanian Airlines. It has a good and excellent service sometimes. When I contacted the Jordanian reservations office in Paris, the contact was with Ms. Mona, as I know her name, she has all the experience, ease of dealing and sufficient focus to explain to the customer, which makes me personally stick to dealing with Jordanian lines, thanks to the six. Mona is employed by the Paris-Jordan office. And thank her for her good style

Where to begin? By far the worst experience I’ve ever had although I’m a world traveler.
1. A fly was on the plane annoying the hell out of me for 12 hours from Jordan to Washington D.C.
2. My little cat who’s only 2 months old was forced to go cargo although we had all the documents and the pre approval from the airlines to bring her in cabin.
3. When I arrive at the International Dulles Airport, the officer who brought my cat asked me “Did you actually put a kitten in cargo for 12 hours?” I had to explain that this airline doesn’t treat animals like living creatures. I’m gonna give a 1 star because that’s the lowest I can give, but I would definitely go for minus if that was an option.

Extremely Disappointing Experience – Royal Jordanian Caused Me to Miss My Flight and pay around 500 Euro to fix damages.

I had a flight from Amman to Naples on Wendesday, Aug 13, 2025 with a connection in Rome, scheduled to depart at 10:25 AM. I arrived at the airport around 8:30 AM, well before departure. Unfortunately, after a small incident where I spilled coffee on myself, I spent about 10 minutes in the bathroom changing before heading to check-in.

When I arrived at the Royal Jordanian check-in area, the line was unbelievably long. There were multiple flights using the same lines, with no dedicated counter for my flight. Despite the crowd, I waited patiently in line. Around 9:20 AM, I asked one of the staff members if I would make it in time or if I should skip the line. He assured me that I should just wait like everyone else and that I would probably catch the flight.

By 9:40 AM, concerned about time, I asked another staff member for help. This time, I was met with rudeness and told that I had arrived late and should have been at the airport three hours before departure. He refused to let me pass the line, saying the gate was about to close, and sent me elsewhere to “check if they can help.” I spent over 15 minutes arguing with other staff, trying to explain the situation.

By this point, my flight was still at the gate and boarding had just started. Given the small size of Amman Airport, where the walk to the gate takes no more than four minutes, there was absolutely no reason I could not have boarded - except for the complete lack of cooperation from Royal Jordanian staff.

I wasn’t the only one affected. I saw at least four other passengers - a couple and a father with his daughter - facing the same refusal and unhelpful attitude. A single staff member offering minimal assistance could have saved our trips, yet none showed any empathy or willingness to help.

As a Palestinian traveler, I found this especially disappointing. We often cross borders into Jordan and spend significant amounts of money just to fly from this airport, and I would expect some understanding of the effort it takes for us to get there. Instead, I felt completely vulnerable and disregarded.

In the end, I had to pay extra to change my flight to Milan (145 JOD) and then purchase another ticket from Milan to Naples with another airline (309.4 EUR), on top of the 300+ JOD I had already paid for my original ticket.

This was not my fault - I arrived at the airport 2.5 hours before departure, and it was Royal Jordanian’s poor organization that caused me to miss my flight. Their check-in process groups all flights into the same lines with no prioritization for earlier departures, and their staff refused to help even when I asked multiple times.

This was an extremely unfair and disappointing experience. I will never fly with Royal Jordanian again and would strongly caution others to think twice before booking with them.

Jordanian airport is de slechtste airport wat betreft klantvriendelijkheid.
Hun ego straalt en denken en helpen niet mee.ik heb geboekt met royal jordanian Airline een reis van ams-doha.uiteraard met een tussenstop elke keer op Amaan. Toen ik terugkwam werd de vlucht van doha naar Amaan uitgevoerd door Qatar airways. Ze werkten blijkbaar samen en heb ik vooral niet voor gekozen, ik werd doorgestuurd naar een qatar incheckbalie
Omdat ik een layover had van 10 uur zou ik een hotelvoucher krijgen in Amman, in Amman aangekomen een ellende ik kreeg de vraag waarom ik met qatar ben gevlogen en daarom de recht van de vocher niet meer had.
Na een klacht richting de desbetreffende manager waar ik op stond te ontmoeten, kreeg ik het wel na 4 uur van hot naar her te rennen met mijn gezin!
Ze moeten klantvriendelijk gaan worden wat tegenwoordig hoog staat.ik wees hun dat mij vluchten met RJ is geboekt geen interesse werd gewezen dat ik bewijs had met wie ik had geboekt.
Ik kreeg alleen de vraag why Qatar?i do not know is our policy no voucher kreeg ik alleen te horen!!doordenken was ver te zoeken voor deze gasten.
De managers de heer Sultan heeft als enige geluisterd vandaar dat de voucher na een hoop ellende was geregeld en waarbij ik dus slechts 2 uurtjes in het hotel kon slapen.

Horrible. Even worse than Ryanair. Just triple the price. Airplanes and food are alright. But the staff is highly incompetent

Delayed flight and no one know whats going on. No crew available than annoncing the pilot was sleep and came late.
Thier is no priority for old persons and families with child .
No announcment how long will be deliaed to inform the person wating us in ciero aerport .
One of the person on disk very slow we think he was treiner !

The 2 stars for the persons on checkout caunter very claver and good

This was, without doubt, the worst experience I’ve ever had with an airline.

From the start, the staff were rude, dismissive, and showed zero care or compassion. Despite having booked seats for my family , they split my family up — including placing my autistic child in a separate seat, away from me. When I explained that my child was disabled and needed to be seated with a parent, I was told, “Book another flight if you can’t sit separately” Utterly heartless.

To make matters worse, the flight was delayed by 50 minutes, and when we finally boarded, it was like stepping into a sauna — the air conditioning was switched off, , the cabin was packed, and the heat was unbearable.

As if that wasn’t enough, our luggage was left behind in Amman, meaning we arrived in Dubai with nothing. I’m not a wealthy man — I couldn’t just walk away and book a different flight. We were treated with no dignity, no decency, and no accountability from the airline.

Your ground staff at Stansted were especially unprofessional and clearly lack training — or basic human decency. This airline is an absolute disgrace. I strongly urge others to avoid them.

⚠️ A Shocking and Unfair Experience with Royal Jordanian Airlines & Trip.com – Travelers, BE WARNED!

I had one of the worst travel experiences of my life with Royal Jordanian Airlines, booked through Trip.com. Here's exactly what happened:

I booked a flight from Dubai to Beirut (via Amman). Due to the war and airport closures, most airlines were offering full refunds or flexible options. But Royal Jordanian refused to refund me, insisting I must reschedule. No empathy, no flexibility — just rigid, exploitative policies.

When I contacted Trip.com and Royal Jordanian, they were both unreachable and unhelpful. Eventually, when I needed to adjust my travel time, they told me I’d have to pay again, almost as if I never had a ticket! I ended up paying 2,500 AED for a flight I could barely use.

But it gets worse.

When I arrived at the airport, they weighed my laptop bag and forced me to pay 300 AED for it — even though NO major airline charges for a personal laptop bag. I explained this politely, but they insisted. At the boarding gate, I ran into the same manager I had spoken to earlier — he told me, and I quote:

> “Others passed without paying, but since this is your second time, I won't let it go again.”

How is that fair? Why do some passengers pass for free while others are charged based on the mood of the staff?

I later confirmed with other passengers — people carrying similar bags didn’t pay anything. The staff member who told me this was named Mohammad Amer (possibly Indian or Pakistani, as he said).

This is beyond unfair — it's discrimination and completely unprofessional behavior.

✋ I urge all travelers: Think twice before booking with Royal Jordanian or Trip.com. If anything goes wrong — even a war or emergency — they’ll show you no support, no humanity, and no logic.

Their customer service disappears. Their airport staff are inconsistent and treat passengers unequally. And their pricing is a trap.

#RoyalJordanian #TripDotCom #TravelNightmare #UnfairAirlines #LaptopBagCharge #CustomerServiceFail #DoBetterRoyalJordanian #AirlineWarning #NoToDiscrimination

Royal Jordanian Airlines has shown itself to be utterly incompetent, irresponsible, and indifferent to the wellbeing of its passengers.

I had a confirmed flight from Baghdad to London via Amman. Due to the outbreak of war in the region, no Royal Jordanian flights were operating out of Baghdad. I was left stranded in Iraq with no support or alternative offered by the airline. I was forced to spend a fortune travelling by land across borders to reach Amman in time for the connecting flight. That alone should have prompted immediate concern and assistance from any airline with a shred of decency. But it didn’t stop there.

The airline reissued only the Amman–London segment, effectively voiding the Baghdad–Amman leg without providing any refund or accountability. I also had to spend money on accommodation in Jordan while trying to resolve this chaos and again entirely out of my own pocket.

I submitted a formal complaint directly to the CEO’s office. A representative phoned me, acknowledged all evidence including receipts for the costs I incurred, and promised that management would review it and contact me with a resolution the very next day.

That was over three weeks ago. I have heard nothing.

I chased them again by phone (enduring £30 of call charges for international numbers as they don't have a UK number), and the same empty promise was given: someone will call you back. No one did.

Beyond the financial cost, this ordeal has caused a great deal of stress, anxiety, and disruption. At a time when passengers were already vulnerable due to regional conflict, Royal Jordanian demonstrated zero concern, zero ownership, and zero urgency.

This airline is a disgrace. Its crisis response is nonexistent, its customer service is hollow, and its leadership is clearly uninterested in resolving even the most serious of complaints. I would strongly advise anyone considering Royal Jordanian to rethink their plans.

You are on your own if things go wrong.

I am writing to express my deep disappointment with this airline’s lack of flexibility regarding a recent request to change a passenger’s name on a booking.

Due to unforeseen circumstances, one of our original travellers could no longer go on the trip. We simply asked if another person could take their place, using the same ticket, with the name updated accordingly. This was not a request for a refund or cancellation—just a name swap. Unfortunately, we were told this was not possible under any circumstances.

I find it incredibly frustrating and unhelpful that your policy does not allow for even a simple change like this, especially given how common it is for plans to change, particularly in family or group bookings. I am travelling with six children, and any support or understanding from your end would have been appreciated. Instead, we are now forced to either lose the ticket or pay an excessive fee to book a new one, despite already having paid for the original seat.

In a time when many airlines are becoming more customer-focused and accommodating, your rigid stance on this matter feels outdated and inconsiderate. I hope you will review this policy in the future to better support loyal passengers like myself, who are simply trying to make reasonable adjustments in good faith.

Broken old seats. Unprofessional service. Cant even fold up my food plate on the seat. When told, the crew omboard told me to live with it

J'ai pris un vol Paris -amman et je me rend compte que mon vol amman -bangkok a été annulé donc je parle à l'employé et il me donne un autre billet d'avion mais c'est dans 1 jour donc déjà ça gâche mon temps et donc je suis arrivée dans l'hôtel gratuit à amman et c'est médiocre et le lendemain matin quand j'arrive a la sécurité de l'aéroport,les employés prennent le whisky et les parfums que j'avais acheté en duty free A l'aéroport de Paris et j'essaye de m'expliquer mais personne ne parle anglais et ils ont un comportement désagréable

Scams stay away

Very bad service. I booked a one-way ticket from Baghdad, and when I reached for check-in, the agent said, "You must have to purchase the return ticket from us (Royal Jordanian Airlines), otherwise I will not issue the boarding pass, and you have to go back." Very bad attitude and no sense to talk. Why did they force me to purchase the same airline return ticket? Never use this airline.

Flug von Fluggesellschaft am 14-06-2025 annulliert
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