Royal Jordanian Avaliações 

Très mauvais compagnie baggage perdu bagage en retard bazar pas possible je vous déconseille fortement cette compagnie

Cannot get ahold of anyone in customer service either by email, online portal, or phone. Flight was disgusting (garbage on floors, bathrooms terrible), one beverage service for an 11 hour flight. Crew was fairly unpleasant as well. This was my first and last time ever flying RJ.

just don't think about booking with them. I have been traveling with Wizzair, Ryanair, easyjet. Trust me, this is even worse than those in term of customer support/service!

No issues using RJ from Manchester to Jeddah and back, good service and no issues with luggage. Other family members have used RJ too on the same route and reported no issues.

Worst flight, my first and last time using this company for my flights. Nothing is clear and decides to over charge for extra luggages. Everyone else charges max 100 for extra luggage’s but this company charges almost 300 for extra luggage for economy class. So never again. Also the food sucks it’s disgusting.

Very Disappointing Experience with Royal Jordanian – Montreal

I had a very disappointing experience with Royal Jordanian, particularly with the way my situation was handled by Mohammed, the manager at the Montreal office.

I expected professional, respectful, and helpful customer service, but unfortunately, my experience was the complete opposite. The way my concerns were handled left me extremely frustrated and disappointed.

When someone is dealing with an airline, especially after paying for their services, they deserve to be treated with respect and have their concerns taken seriously. Unfortunately, I did not feel that I received that level of service.

I hope Royal Jordanian takes customer complaints seriously and reviews how situations like mine are handled at the Montreal office. I would strongly encourage management to look into my experience and improve the level of customer service provided to passengers.

Very disappointed with Royal Jordanian and especially with the way my case was handled.

Even one star is too much. If I had the option I would seriously give them Zero Stars – Absolutely Horrible Experience and Complete Negligence
​Rating: 0 / 5 Stars
​I have flown with numerous international airlines across North America, Europe, and the Middle East—including Emirates, Saudia, American, British Airways, Air France, Lufthansa, and Air Canada. Never in my life have I come across an airline as completely terrible as Royal Jordanian. Their service is horrendous and doesn't come close to matching their rating or basic international standards.
​First, their baggage policy is a joke. Most airlines give you two checked bags plus a carry-on with a purse or laptop, or at least let you pay an extra fee if your luggage is overweight. Royal Jordanian enforced a strict one-bag limit with a 23 kg cap and gave ZERO option to pay for extra weight. They literally made me take my personal belongings out of my suitcase and throw them in the trash right at the airport.
​The ground service was just as bad. The entire process was chaotic and disorganized. The airport staff were rude, unprofessional, and ran around like they had no idea what they were doing. Seats were messed up, and nobody cared to help or fix anything.
​What disgusted me the most was the in-flight service. On a long-haul flight, basic water was barely provided. I personally watched an elderly woman who was coughing and choking ask the crew for a simple cup of water five different times. They ignored her for almost four hours straight. By the fifth hour, a flight attendant finally handed her a tiny cup with literally one gulp of water and walked away. Leaving an elderly passenger choking without water for hours is outright shameful and inhumane.
​Royal Jordanian fails on every single level: ground operations, baggage handling, crew professionalism, and basic human decency. Do not fly with this airline. I will never touch Royal Jordanian again. So horrible to the point where if they saw someone but he dying they wouldn't even do shit in front of my eyes. An old lady was choking and they decided to do nothing about it. 5 hours later of her asking to get some water. They only gave her one sip to drink and they thought that that was enough. The service is horrible

First off I would like to say that one of the staff members was a little rude. They kinda acted like I was a toddler and them started to slow their speach down like Idk english or something all because I asked for help.

Second off 6 off our checkin bags got lost I waited for a full hour for it but it never came onto the conveyer belt. mean they did say they would look for it and sent it to us which is a little helpful but still how do you manage to lose 6 suitcases, God knows. Anyway i NEEDED that my suitcase because there was a lot of valuables, clothes and hygiene products now I have to rebuy everything which is not money I wanted to spend on things I already had, but wanted to spend it on holiday. I hope you understand my frustration

I'm mainly writing this so you know this is a massive inconvenience and also the lines were well long and slow I felt like we had to wait such a long time to board our flight. But I just had a horrible experience and I will not be booking with Royal jordanian again. I heard it was an amazing airline my I've been lied to or it just wasn't what I was expecting. This is really upsetting which I've mentioned but our suitcases are gone I'm stressed and I has a horrible flight just to say. This only good thing was the kind flight attended.

Very bad experience that we faced as our money were stolen from the overhead compartment that was directly above our seat and till now after 3 DAYS of the incident we couldn't reach to contact anyone of the responsible staff!! Event we couldn't get a case number for our complain!!

Very disappointing experience with Royal Jordanian baggage services.

My baggage did not arrive with my flight, and I have been waiting for days with no proper updates or clear communication. I contacted the baggage team multiple times, but I received no useful response or solution regarding my missing hand bag.

This situation has caused me a lot of stress, especially because the bag contains valuable personal belongings. Despite providing all the required information and the baggage tag number, I am still waiting without a clear answer.

A company should respect its customers and provide better communication and support during such situations. I hope Royal Jordanian improves its baggage service and takes customer concerns more seriously.

It very the staff is really good and nice the food is good and I recommend Royal Jordanian To the people

Formal Complaint Regarding Unprofessional and Threatening Behavior at Queen Alia Airport
Dear Royal Jordanian Customer Relations,
I am writing to formally complain about an incident that occurred at Queen Alia International Airport on the night of July 19, before my flight to Madinah, Saudi Arabia, which departed at 1:55 a.m. on July 20.
When I arrived at the check-in counter, I placed my suitcase on the scale. It weighed 25 kg, and my ticket clearly allowed 30 kg of checked baggage. Before the agent completed the check-in process, I politely asked whether I could check in my carry-on bag free of charge since I still had 5 kg remaining in my baggage allowance.
The check-in agent initially told me that I was only allowed 23 kg. I explained that my ticket included a 30 kg allowance. She then checked my reservation while my suitcase was still on the scale and confirmed that I was correct. However, before giving me the opportunity to move 5 kg from my carry-on bag into my checked suitcase, she pressed the button and sent my suitcase onto the baggage belt. She then informed me that I would have to pay to check my carry-on bag.
I explained that this was exactly why I had asked my question before she checked in the suitcase. Had she waited, I could have transferred 5 kg into my checked bag at no additional cost. Instead, I was told I would have to go downstairs to retrieve my suitcase if I wanted to redistribute the weight. I felt this was very frustrating and disrespectful.
At that point, a male employee from the neighboring counter, whom I later learned was Mr. T-M, approached me in an aggressive manner. He raised his voice and said that he did not care about my suitcase and accused me of speaking to his wife disrespectfully. I asked him what he meant, and instead of calming the situation, he became even more aggressive. He repeatedly shouted in Arabic:
"أنا أهلي ما ربوني..."
He repeated this several times in a loud and confrontational manner.
The female check-in agent remained calm and professional throughout the interaction. She asked him to let her handle the situation, and eventually he walked away. She then explained the process to me, helped resolve the baggage issue, and I apologized to her for the misunderstanding, even though I remained unhappy with how the situation had been handled. I appreciated her professionalism.
Unfortunately, the incident did not end there.
After the issue had already been resolved, Mr. Tariq Al-Momani left his counter, approached me again, stood extremely close to my face, and began threatening me. He told me that if I ever spoke to his wife that way again, he would "show me what he would do." I repeatedly asked him why he was speaking to me like that and asked him to step back, but he continued acting aggressively. He also stated that he did not care about his job.
At no point did I threaten or insult his wife. The only thing I said was that I felt the way my suitcase had been processed was disrespectful, and I later apologized to her. There was absolutely no justification for his behavior.
I then went to the manager's office to report the incident. Mr. Tariq Al-Momani followed me and appeared determined to prevent me from speaking with the manager. I repeatedly asked him to give me space, but he refused until the manager finally instructed him to leave.
After I explained everything, the manager apologized for what had happened. While I appreciated the manager's professionalism, I was extremely disappointed that a Royal Jordanian employee behaved in such an aggressive, intimidating, and threatening manner toward a passenger.
My wife, , our 7-month-old son, and I will be flying from Queen Alia International Airport to New York via Miami on July 23. After this experience, I am understandably concerned, and I sincerely hope we will be treated professionally and respectfully during our upcoming journey.
I respectfully request that Royal Jordanian investigate this incident, review any available CCTV footage from the check-in area and the manager's office, and take appropriate action regarding Mr. T-Mo conduct. No passenger should be subjected to intimidation or threats while traveling.
Thank you for your attention to this matter. I look forward to your response.
Sincerely,

Avoid Royal Jordanian if you expect basic customer service or accountability.

My experience has been nothing short of disgraceful.

I requested a refund on May 15. On May 26, your own agent confirmed that AED 3,040 would be refunded within 7–14 working days. Weeks later, another representative claimed it was “under process.”

That turned out to be false.

My bank (Emirates NBD) confirmed there was no pending refund because Royal Jordanian had never even submitted one.

Since then, I have sent countless emails, made numerous phone calls, and received nothing but silence. The only response I ever got was a public apology on social media, clearly for appearances, because no one actually followed up.

It has now been nearly two months of excuses, misinformation, and complete disregard for a paying customer. If your staff don’t know what’s happening, they shouldn’t invent updates. If they do know, then deliberately misleading customers is even worse.

Royal Jordanian has demonstrated that once they have your money, getting it back even when they’ve agreed to refund it is apparently optional.

I cannot recommend this airline to anyone. The lack of professionalism, communication, and integrity has been astonishing.

My flight from Manchester to Damascus on 13 June 2026 was the worst travel experience I have ever had.

The Royal Jordanian staff at Manchester Airport were very rude and unprofessional. My handbag was only 1 kg over the weight limit, so the staff member asked me to remove 1 kg. After I did that, he told me everything was fine and that I would not have to pay any extra charges.

However, when I reached the boarding gate, the same staff member weighed my handbag again and claimed it was still overweight. He then demanded that I pay £62.50. When I explained that my bag had already been checked and approved earlier, he refused to listen or even discuss it with me.

I had no choice but to pay because he told me that if I didn’t, I would not be allowed to board the flight and my trip would be cancelled.

I feel that I was treated unfairly and scammed. This was an extremely disappointing experience, and I would not recommend anyone to book a flight with Royal Jordanian based on how I was treated.

If I could give them 0 stars, I would.

My recent experience with Royal Jordanian has been one of the most disappointing customer service experiences I have ever encountered.

I paid for a Business Class ticket but was involuntarily downgraded. At the airport, I was assured by Royal Jordanian staff that my complaint would be resolved within 24 hours. I trusted their word.

That promise turned out to be completely meaningless.

More than a week later, I am still waiting for a proper response. Instead of addressing my complaint or offering a fair resolution, I continue to receive generic emails stating that my case is “under process.” There is no accountability, no ownership, no explanation, and certainly no urgency.

The most frustrating part is not even the downgrade itself—it is the way Royal Jordanian treats its customers after taking their money. When something goes wrong, customer care appears to disappear completely.

An airline’s true quality is measured not when everything goes according to plan, but when problems arise. Unfortunately, Royal Jordanian has failed that test completely.

If your staff promise a customer a 24-hour response, then honor that commitment. If you cannot meet it, be transparent and communicate honestly. Empty promises only destroy customer trust.

Great experience great crew

Always smiling and nice

Thank you guys ❤️

This has been one of the worst experiences I have ever had with an airline.

My flight on March 17 was cancelled by Royal Jordanian, and since then I have been trying to get the refund I am legally entitled to. Months later, I am still being told to “wait,” while my money has not been returned. Instead of processing my refund, the airline keeps offering me a voucher, which I did not request and do not accept.

I have also made several expensive international calls to their customer service. Each time, I waited on hold for a long time, only for the call to disconnect without my issue being resolved. The lack of customer service, communication, and accountability has been unacceptable.

An airline that cancels a passenger’s flight should not force them to spend months chasing their own money. This entire experience has been frustrating, stressful, and completely unprofessional. I expected far better from Royal Jordanian, but based on my experience, I would strongly discourage anyone from flying with this airline.

I would like to express my disappointment with my experience using the Go Crown upgrade service.

On 29 June, I logged into the Royal Jordanian website and received an offer to upgrade my flight with a 25% discount. I accepted the offer and completed the payment immediately. The amount was deducted from my account, and shortly afterwards I received an email stating that the upgrade was not yet confirmed and that I would receive a final confirmation within 24 hours.

When I contacted customer service, I did not receive a clear explanation. I was simply told that the upgrade was not guaranteed, which raises my concern as to why the amount was deducted from my account if confirmation was not assured. In my experience with other airlines, once payment is taken, the upgrade is generally considered confirmed, making this process confusing and misleading.

Today, when I arrived at the airport, I discovered that there were still six available Business Class seats, yet my upgrade request had not been approved. This was extremely frustrating, especially since I accepted the offer promptly and the payment had already been processed.

Customer service via email is terrible. When someone has a problem and has no other way to contact you except through email, respond to their issue.

Don't tell them to visit one of your offices. That's backward. If I were able to visit your offices in the first place, I would. But you're either lazy or money slavers.

Air Royal Alia et l'aéroport Queen Alia sont des voleurs de valises.
Le personnel de l'aéroport Queen Alia est une mafia qui volent les valses des touristes.

Je réclame qu'on me rende ma valise et qu'on punisse sévèrement leurs employés qui ont volé mon bagage.

Je ne volerai ni avec Air Royal Alia et je ne visiterai plus la Jordanie tant qu'on ne m'a pas rendu ma valise !

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