Roamwild Avaliações 

Resposta da Roamwild

Há 2 dias

Dear Catherine

We're sorry the feeder wasn't right for you.

We'd like to clarify our refund process. As stated in our returns policy, refunds are issued within 15 working days of the returned item being received by us. This timeframe covers our team receiving and checking the return, processing the refund, and the time your payment provider then takes to return the funds to your account, which varies between providers and is outside of our control. Your return falls well within this window and your refund will be processed accordingly. We're certainly not holding on to customers' money, we simply follow a clear and consistent process for every return.

We're a family run business that has been trading since 1990, and while we can't match the scale of a global marketplace, we always aim to treat our customers fairly. We would also gently note that buying direct from us is typically the best value way to purchase our products, as prices on larger marketplaces are often noticeably higher so that they can cover their fulfilment processes.

Our PestOff range has sold over a million units across the UK and USA and has been independently recommended by the Telegraph. If there's anything we can help with in the meantime, please do get in touch with us directly.

Kind regards,
The Roamwild Team

Resposta da Roamwild

Há 5 dias

Dear John

We're sorry the birds haven't taken to the feeders yet.

We'd like to share some context. Our instructions and the advice our team provides clearly recommend using 100% sunflower hearts in the PestOff seed feeder, hanging it alongside a familiar feeder, and letting the old one run down without refilling it so the birds naturally move across. Unfortunately, the feeder was filled with regular mixed seed from the outset, which is one of the most common reasons birds are slow to take to a new feeder. Birds will rummage through mixed seed for their favourites and are far less drawn to it than to sunflower hearts, which smaller songbirds find irresistible. Positioning the feeder near a tree or bush also gives the birds a safe retreat while they build confidence.

It's also worth noting that the feeder was put out in early summer, when natural food is at its most plentiful and birds rely far less on garden feeders. As we head into the colder months and natural food becomes scarcer, garden feeder activity picks up significantly, so now is the ideal time to follow the steps above.

Our PestOff range has sold over a million units across the UK and USA and has been independently recommended by the Telegraph, and when our setup guidance is followed, it works for the vast majority of our customers.

On the Consumer Rights Act, we'd like to clarify a common misunderstanding. The six month period does not give an automatic right to return goods that customers are unhappy with. It relates to goods that are faulty, where a fault appearing within six months is presumed to have been present at delivery. Birds not yet using a feeder is not a fault in the product, so this doesn't apply here.

Our standard returns policy covers unused items within 30 days. As your feeders were used and outside this window, we would not normally accept them back, but we offered to do so as a goodwill gesture due to current high demand for our seed feeders. We ask that returned feeders are cleaned so they can be put back to good use, and as the feeders are not faulty, return postage is at the customer's cost. This was offered in a spirit of helpfulness, and we're sorry it came across otherwise.

We'd genuinely love the chance to help you get your feeders working this winter, so please do get back in touch with us directly.

Kind regards,
The Roamwild Team