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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Also, letztes Jahr im Juli hatte ich Ware bestellt und war sehr gespannt. Als die Ware kam war ich sehr enttäuscht. Qualität nicht gut, Größe hat nicht gepasst. Seit 1 Jahr versuche ich mein Geld zurü... Ver mais

Avaliado com 5 de um total de 5 estrelas

What a site! And what incredible selection! Let me say, I am a shopping expert (whether that’s something to brag about, I’m not entirely sure), and I must confess that I was over the moon with the s... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I was concerned when I read some of the other reviews, but my first experience with Rock Active was excellent. I ordered my top on January 8 and it arrived January 25. It looks exactly like the pictu... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

I came across the online store through Instagram, and I have been browsing for several times before placing order yesterday. I like the tops very much but it will be perfect if you have a little more... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Compras e Moda

Informação fornecida por fontes externas variadas

Rock Active


Informações de contato

3,3

Bom

O TrustScore é 3.5 de um total de 5

196 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Impressed

The item I found and purchased was the classiest exercise set I have ever found online or in the shops. I can afford to shop at Nordstrom's or Neimans if I chose to. I found what I wanted at Rock Active. What really knocked me out was the savings I was offered at up to 30% with my order. How could a girl say no. I'm really impressed with Rock Active.

14 de maio de 2019
Avaliação não solicitada
logotipo da Rock Active

Resposta de Rock Active

Hi Golden!

It’s great to read about your satisfaction and we appreciate you taking the time to share your positive experience. We aim to provide the best service to every customer! Looking forward to your next purchase!

Avaliado com 4 de um total de 5 estrelas

Good service and products. Slow shipping.

I ordered the Margaret Jacket. The team at Rock Active were very helpful and great at providing updates in my order at each stage.
The jacket is very comfy and fits well. Looks exactly like the photo and seems of good quality.
Only negative is slow shipping as it took a month to arrive.

10 de maio de 2019
Avaliação não solicitada
logotipo da Rock Active

Resposta de Rock Active

Hi Jessica,

Thanks for leaving us such a wonderful review. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation, customers like you that make our job wonderful. We look forward to serving you again.

Avaliado com 1 de um total de 5 estrelas

DO NOT BUY - HUGE SCAM

Please, be smarter than I was and read the BAD reviews about Rock Active PRIOR to purchasing anything from this scam company.
First of all, most of the good reviews you read here are motivated by a Cash Back offer you receive as soon as you place your order, so they don`t reflect the truth, since people didn't have the time to be disappointed yet.
Second, don't be fooled by the looks of the website and the great customer service in perfect english, ALL the items are sent from China and they are poor copies of the original ones you see on the photos of the website.
I was so excited I bought seven items from them, believing in what I saw/read. So far, 29 days since my order, I have received 4 of them. They are all terrible. Casey top, in size L is super small, and very, very poorly made, with cheap fabrics and badly stitched. Arely top in size L is huge, I can't wear it because it doesn't stay in place, so big it is, but even if it did fit, I woudn't wear it, because the elastic band in the back, the "T" is cut by hand, and I mean, shaky hands, so you can imagine how bad it looks, it is also very poorly stitched to the other part of the top. Marnie top in L size is also huge, and poorly made. But I guess the worst so far are the Paris leggings. They have absolutely no strech on the fabric. It is ridiculous. They fit, but then on the waist they just keep falling, and it's not because they are big, it's because the fabric is nothing like anything you could expect from any exercise outfit.
Really, the pictures are not from the real products. This is a huge scam, please don't fall for it like I did.

8 de maio de 2019
Avaliação não solicitada
logotipo da Rock Active

Resposta de Rock Active

Hi there!

We are sorry you were disappointed with the quality of your item. We will definitely share this feedback to the supplier. We truly apologize for your experience and your feedback is important and we would like to make things right. We have sent a direct message to your inbox, kindly check it. Thank you

Avaliado com 1 de um total de 5 estrelas

This is a follow up to my first review

This is a follow up to my first review. After 5 days, I am still being asked to send pictures of the item I am sending back and I still haven't received any of my original orders.

I am tired of this and will be contacting my credit card company to get my 100% $ back. DO NOT EVER ORDER FROM THIS COMPANY!

I suspect that all the 5 stars reviews were all left by their own employees or themselves. No way could anyone say that they sell quality products! I am also going to lodge a complaint against them on Facebook.

7 de maio de 2019
Avaliação não solicitada
logotipo da Rock Active

Resposta de Rock Active

Hi Geri!

We are extremely sorry to hear about this and even more sorry to disappoint a customer. We will be more than willing to help and address this issue. We would like to inform you that we sent you an email regarding your concern and would highly suggest checking your inbox.

Avaliado com 1 de um total de 5 estrelas

After a long wait, hideous quality

This is a follow up to my recent review.

I have now received the item (after a ridiculously long wait). I have to say that the wait was not worth it. Not. At. All.

The quality of the garment is exceedingly poor. I cannot wear this outside the house. The fabric used is not what one normally associates with active wear. It's more in keeping with a Hallowe'en costume purchased at Valu Village.

There is little stretch and the legs of the catsuit do not adhere to the legs, so that it's not form fitting. That is not active wear. This company charged a rather ridiculous amount of money for this item and frankly, I will never order from them again. I will pass that message along to whoever wants to hear it.

This company has no respect for its customers.

7 de maio de 2019
Avaliação não solicitada
logotipo da Rock Active

Resposta de Rock Active

Hi Jennifer!

We are sorry to know regarding the item that you received. We know this is hard on your part since the item did not meet your expectation. We assure you that this issue will be raised in our higher department.

Avaliado com 1 de um total de 5 estrelas

Never shop at Rock Active again

Yesterday I received my delivery of the JANET T-SHIRT. It is terrible. It was my worst ever on-line shopping experience. The shirt is very dirty, like it was packed on a muddy ground.

30 de abril de 2019
Avaliação não solicitada
logotipo da Rock Active

Resposta de Rock Active

Hi Emily!

We are sorry you were disappointed with the quality of your item. We will definitely share this feedback to the supplier. We truly apologize for your experience and your feedback is important and we would like to make things right. We have sent a direct message to your inbox, kindly check it. Thank you

Avaliado com 4 de um total de 5 estrelas

Love the designs

So far, I've ordered 6 items (3 tops, 1 set & 1 legging), they all arrived fine. I love all the tops, I think the materials are of good quality and mostly, I bought them for their trendy designs. I was disappointed with the leggings though. The Kinsley (may have gotten the name wrong, black and white combo) set I ordered was Medium as that is the size that fits me I if I purchase them from Nike or Adidas. However, the legging from the Kinsley set is still too small. I compared the width against the ones I have bought from other brands and it is a good 2 to 3 cm narrower. I felt there is something not right with the sizing of your leggings. They are as skinny as toothpicks! Having said that, the grey piece with graffiti on them, also M size, fits better so I came to the conclusion that there is inconsistency in your sizing. Finally a question, if I am an S size for top and M or L for bottom, am I able to order that way for sets?

27 de abril de 2019
Avaliação não solicitada
logotipo da Rock Active

Resposta de Rock Active

Hi Jessie!

Thank you for providing your feedback and letting us know about this issue. This will surely help us improve the services that we provide to our customers. We will make sure that this will be addressed right away.

Avaliado com 5 de um total de 5 estrelas

All happy

Quick delivery, good quality

27 de abril de 2019
Avaliação não solicitada
logotipo da Rock Active

Resposta de Rock Active

Hi Vanessa!

Thank you for taking the time to leave us such a nice review. Rest assured that we will always provide excellent customer service. Looking forward to your next purchases.

Avaliado com 4 de um total de 5 estrelas

Excited to try my new gear- Affordable…

Excited to try my new gear- Affordable prices, unique styles, various sizes in stock!

25 de abril de 2019
Avaliação não solicitada
logotipo da Rock Active

Resposta de Rock Active

Hi Elizabeth!

Thank you for giving us your valuable feedback. We are improving our product, each day, day by day. So, it's great to know that our customers are loving it. If there are any other features that you'd like to see, please do let us know.

Avaliado com 5 de um total de 5 estrelas

Amazing customer service and very…

Amazing customer service and very awesome apparel at great prices. Love RockActive.com!

24 de abril de 2019
Avaliação não solicitada
logotipo da Rock Active

Resposta de Rock Active

Hi Feliza!

Thanks for leaving us such a wonderful review. We are glad that you loved our products and services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.

Avaliado com 5 de um total de 5 estrelas

Great collection

24 de abril de 2019
Avaliação não solicitada
logotipo da Rock Active

Resposta de Rock Active

Hi Riddhima!

Thank you for appreciating our collections and we really appreciate you taking the time in providing us a positive feedback. We are looking forward to your next shopping!

Avaliado com 5 de um total de 5 estrelas

Great Legging

Great Legging, colours and styles. Easy website to search and order from. I give them a 10+

23 de abril de 2019
Avaliação não solicitada
logotipo da Rock Active

Resposta de Rock Active

Hi Kim!

Wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.

Avaliado com 5 de um total de 5 estrelas

I like this site very much.

It was nice to have a lot of products in my favorite style, and it was convenient to order. I would like to get a unique and beautiful product soon.

23 de abril de 2019
Avaliação não solicitada
logotipo da Rock Active

Resposta de Rock Active

Hi Eileen!

Thank you for giving us your valuable feedback. We are improving our product, each day, day by day. So, it's great to know that our customers are loving it. If there are any other features that you'd like to see, please do let us know.

Avaliado com 1 de um total de 5 estrelas

Sizing chart is wayyyyy off

Leggings were a perfect fit happy with them. However the 2 tops are waaaaayyyy to small, I ordered large and I’m positive they are an extra small. Have no clue how to return them for an exchange.

22 de abril de 2019
Avaliação não solicitada
logotipo da Rock Active

Resposta de Rock Active

Hi Adele!

We are sorry to hear your negative feedback. We can definitely help you out with your concern. All we want here is to resolve each of customers issue. We have sent you a message in regards to your concern. Please check your inbox and looking forward to hearing from you.

Avaliado com 5 de um total de 5 estrelas

Ordering was very easy and the…

Ordering was very easy and the selection of clothes is very nice. Now let’s wait and see! 🍀

22 de abril de 2019
Avaliação não solicitada
logotipo da Rock Active

Resposta de Rock Active

Hi Yaël!

We’re so happy about your visit to our shop went so smoothly. Thank you for taking the time in leaving us a positive review. Looking forward to your next purchase!

Avaliado com 5 de um total de 5 estrelas

Always kept me posted about my…

Always kept me posted about my delievery, good products and fair prices 👍🏻 considering to order again some time.

22 de abril de 2019
Avaliação não solicitada
logotipo da Rock Active

Resposta de Rock Active

Hi there!

Thank you for appreciating our collections and we really appreciate you taking the time in providing us positive feedback. We are looking forward to your next shopping!

Avaliado com 4 de um total de 5 estrelas

First time shopping experience

I came across the online store through Instagram, and I have been browsing for several times before placing order yesterday. I like the tops very much but it will be perfect if you have a little more options which could also cover the upper abs. I have to say the 25% welcome discount is a key motivation to make my first purchase. Thank you!

18 de abril de 2019
Avaliação não solicitada
logotipo da Rock Active

Resposta de Rock Active

Hi Rubie!

Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

Avaliado com 4 de um total de 5 estrelas

Nice,unique and variety design..

From rock active i can see alotz of design for sports wears and unique too.. I feel cant wait to receive the parcel soon.. Awaiting for it.. After receive parcel will give comments on it..

18 de abril de 2019
Avaliação não solicitada
logotipo da Rock Active

Resposta de Rock Active

Hi Eeping!

Thank you for appreciating our collections and we really appreciate you taking the time in providing us positive feedback. We are sure that once you receive your item, you will definitely love it.

Avaliado com 4 de um total de 5 estrelas

Can't wait to get my package

Can't wait to get my package. Sports gear that makes women look good ;)

18 de abril de 2019
Avaliação não solicitada
logotipo da Rock Active

Resposta de Rock Active

Hi Pascale!

Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Rest assured that you will receive your order soon enough.

Avaliado com 5 de um total de 5 estrelas

Great clo8,waiting to reciev my order

18 de abril de 2019
Avaliação não solicitada
logotipo da Rock Active

Resposta de Rock Active

Hi Yuliya!

Thank you for giving us your valuable feedback. We are improving our product, each day, day by day. So, it's great to know that our customers are loving it. If there are any other features that you'd like to see, please do let us know.

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