RockbrossportAvaliações 

292
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Ordered lightweight long sleeve summer cycling top. Decent quality and good design BUT beware; sizing not accurate. I’m medium-large with an athletic build and long body and arms so order large which... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ordered a pair of RockBros folding pedals to try. Swift & painless delivery - sturdy, well-made pedals with, IMHO, a much better folding & unfolding action than the Brompton pedals bought for my part... Ver mais

Avaliado com 2 de um total de 5 estrelas

Service was good but unfortunately product not so. Purchased an out front mount that attached to handlebar bracket to resolve a slipping garmin mount. However, spacers were too long to be used and una... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very comfortable cycling glasses which are perfect to cope with the changing light conditions between shade and full sun. Great value when compared to many others on the market.

Detalhes da empresa

  1. Loja de Bicicleta
  2. Loja de acessórios para bicicletas

Escrito pela empresa

ROCKBROS: Enhancing Every Ride with Quality, Comfort, and Affordability. At ROCKBROS, we are driven by a passion for cycling and a mission to make high-quality gear accessible to all. Founded by cyclists for cyclists, we design products that meet the needs of every rider—from casual commuters to dedicated athletes. Our gear is built with superior durability, unmatched comfort, and innovative designs, ensuring every journey is enjoyable and worry-free. With a commitment to affordability, we offer top-notch products at prices that won't break the bank, along with exclusive member benefits. Every piece of ROCKBROS gear undergoes rigorous testing and meticulous refinement, blending functionality with style to elevate your cycling experience. Whether you're conquering mountain trails or navigating city streets, trust ROCKBROS to deliver gear that performs at the highest standards. Join a community of riders who value quality, transparency, and a shared love for the sport. Discover the freedom of the ride with ROCKBROS—crafted for adventure seekers and everyday explorers alike.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

292 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(292)

191 avaliações nos últimos 12 meses

Escreva uma avaliação
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Avaliado com 5 de um total de 5 estrelas

Great Value

Very comfortable cycling glasses which are perfect to cope with the changing light conditions between shade and full sun. Great value when compared to many others on the market.

2 de julho de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Beware size comes up small

Ordered lightweight long sleeve summer cycling top. Decent quality and good design BUT beware; sizing not accurate. I’m medium-large with an athletic build and long body and arms so order large which usually gives the fit I need (e.g. Helly Hansen for wicking tops but they don’t do this design unfortunately so thought I’d give RockBros a try - have never ordered from them before). The RockBros ‘L’ is very close fitting (so not the loose fit needed for a hot-weather summer top) and the body and arms are quite short. I really should return but not sure this is possibly having worn the top. Don’t think I’ll risk buying from RockBros again.

23 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Saddle bracket assumes parallel metal…

Saddle bracket assumes parallel metal rods on saddle. For me this did not allow for angles under saddle and did not correctly fit.
Bag itself was smaller than expected.

26 de junho de 2026
Avaliação não solicitada
logotipo da Rockbrossport

Resposta da Rockbrossport

Hi, thank you for your feedback. We’re sorry to hear that the saddle bracket did not fit correctly and that the bag was smaller than expected.
To help us check this properly, please contact our customer service team with your order number and a few photos showing the original structure of your saddle rails and the bracket installation position at [service@rockbrossport.co.uk](mailto:service@rockbrossport.co.uk). Once we confirm the saddle structure, we’ll do our best to provide a suitable solution.

Avaliado com 2 de um total de 5 estrelas

Took so long to arrive that I ended up…

Took so long to arrive that I ended up away on holiday still not seen the glasses I bought my Mrs as they have now arrived when we are away , I bought a pair of oakleys at the airport to substitute on my Mrs missing her new pair that took over 10 days to arrive even though it said 3 days when I bought , crap service I’m sure the glasses are good when I see them in a couple weeks.

1 de julho de 2026
Avaliação não solicitada
logotipo da Rockbrossport

Resposta da Rockbrossport

Hi, we’re very sorry your order arrived much later than expected and caused inconvenience before your holiday. We understand your frustration and apologise for the poor delivery experience. Please contact us with your order number at [service@rockbrossport.co.uk](mailto:service@rockbrossport.co.uk), and we’ll look into this for you.

Avaliado com 5 de um total de 5 estrelas

I bought a children’s bike helmet from…

I bought a children’s bike helmet from here, the helmet is great and excellent quality. I originally ordered a small and it was too small so the team exchanged it free of charge of for me, sending another from Europe as they didn’t have any available in the UK. It was excellent customer service. Highly recommend!

29 de junho de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Service was good but unfortunately…

Service was good but unfortunately product not so. Purchased an out front mount that attached to handlebar bracket to resolve a slipping garmin mount. However, spacers were too long to be used and unable to stop handlebars moving whilst riding despite tightening bolts. Bolts have also damaged the handlebar bracket in the process. Have removed item and will be looking for an alternative. ☹️

29 de junho de 2026
Avaliação não solicitada
logotipo da Rockbrossport

Resposta da Rockbrossport

Hi, thank you for your feedback. We’re sorry to hear that the out-front mount did not fit properly and caused issues with your handlebar bracket. This is not the experience we want our customers to have, especially when it affects riding safety.

Please contact us with your order number and a few photos of the mount, spacers, bolts, and handlebar bracket at [service@rockbrossport.co.uk] We’ll check the issue carefully and do our best to help.

Avaliado com 5 de um total de 5 estrelas

Good company

Ordered a pair of RockBros folding pedals to try. Swift & painless delivery - sturdy, well-made pedals with, IMHO, a much better folding & unfolding action than the Brompton pedals bought for my partner's Brommie. Did try a ride with the RockBros pedals fitted but unfortunately they're a bit small for my monster feet. Shame, because I really liked them. Wonder if they'll ever do a larger size?

21 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Not arrived

Asking for a review and the product hasn’t arrived!!

29 de junho de 2026
Avaliação não solicitada
logotipo da Rockbrossport

Resposta da Rockbrossport

Hi, we’re very sorry that you received a review request before your order arrived. We understand how frustrating this must be.

Please contact us with your order number at [service@rockbrossport.co.uk], and we’ll check the tracking details for you as soon as possible.

Avaliado com 3 de um total de 5 estrelas

Good product for what you pay...

The product arrived slowly; it took weeks because nowhere was it stated that it would be shipped from China and not from Europe. I believe there is a lack of transparency, and I will not buy from the official website again. Maybe from Amazon instead, but I’m not sure yet.

23 de junho de 2026
Avaliação não solicitada
logotipo da Rockbrossport

Resposta da Rockbrossport

Hi, thank you for your feedback. We’re glad to hear that you found the product good for the price, but we’re very sorry for the slow delivery and the lack of clear communication.

We normally ship orders from our overseas warehouse where stock is available. Unfortunately, the overseas warehouse stock for your item was temporarily insufficient, so your order was shipped from China instead. We sincerely apologise that this was not discussed with you in advance and that it caused a much longer delivery time than expected.

We understand your disappointment and will work to improve our stock updates and communication. If you need any further help, please contact us with your order number at [service@rockbrossport.co.uk]

Avaliado com 4 de um total de 5 estrelas

Polarised and photo chromic sunglasses

The glasses arrived in time. They are sturdy and strong as too many off my sunglasses arms have broken in the past.

I love that they change to dark instantly when the weather is bright. I also love that they are polarised to stop glare.

28 de junho de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Not a great product

Service, delivery and communication were good, but the product isn't great. It seems designed more for asthetics than functionality. Bottles need to be at exactly the correct angle to go into the cage, which isn't easy when on the move.

21 de junho de 2026
Avaliação não solicitada
logotipo da Rockbrossport

Resposta da Rockbrossport

Hi, thank you for your honest feedback. We’re glad to hear that the service, delivery, and communication were good, but we’re sorry that the product did not meet your expectations.

We understand your point about the bottle needing to be inserted at a precise angle, especially while riding. Functionality and ease of use are very important, and we’ll pass your feedback to our product team for review and improvement.

If you would like us to look into this further, please contact us with your order number and any photos or details of your setup at [service@rockbrossport.co.uk]

Avaliado com 5 de um total de 5 estrelas

Fantastic service from start to finish

Fantastic service from start to finish. Special mention to Livia for her quick responses after a problem with delivery was sorted immediately with no hesitation. The bike holder I ordered is strong and looks perfect on the roof of my car. Very impressed. Will be buying more from this company in the future.

Oliver

19 de junho de 2026
Avaliação não solicitada

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