Had a problem with the frame on my polarised glasses Rock bros sent me new glasses within a week Brilliant customer service Glasses are comfortable to wear with helmet and the interchangeable le... Ver mais
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Veja o que dizem as avaliações
Ordered glasses for my son. Had an issue with an arm, contacted customer services and hey presto! Within 2 days a replacement pair was provided. What a pleasantly easy experience. Thank you.
Ordered a lightweight summer long-sleeve cycling jersey. Quality good but beware, sizing comes up small. I’m a medium-large, tall/thin, so normally order a large (e.g. Helly Hansen) but the RockBros... Ver mais
Service was good but unfortunately product not so. Purchased an out front mount that attached to handlebar bracket to resolve a slipping garmin mount. However, spacers were too long to be used and una... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
ROCKBROS: Enhancing Every Ride with Quality, Comfort, and Affordability. At ROCKBROS, we are driven by a passion for cycling and a mission to make high-quality gear accessible to all. Founded by cyclists for cyclists, we design products that meet the needs of every rider—from casual commuters to dedicated athletes. Our gear is built with superior durability, unmatched comfort, and innovative designs, ensuring every journey is enjoyable and worry-free. With a commitment to affordability, we offer top-notch products at prices that won't break the bank, along with exclusive member benefits. Every piece of ROCKBROS gear undergoes rigorous testing and meticulous refinement, blending functionality with style to elevate your cycling experience. Whether you're conquering mountain trails or navigating city streets, trust ROCKBROS to deliver gear that performs at the highest standards. Join a community of riders who value quality, transparency, and a shared love for the sport. Discover the freedom of the ride with ROCKBROS—crafted for adventure seekers and everyday explorers alike.
Informações de contato
Goethestr. 11e, 15234, Frankfurt , Alemanha
- service@rockbrossport.co.uk
- rockbrossport.co.uk
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 86% das avaliações negativas
Normalmente responde dentro de 2 semanas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Unfit accessory, no response for return.
I ordered a bike bell which arrived but has a ridiculously small mounting diameter (impossible for most bikes). I requested a return and haven't heard since.

Resposta da Rockbrossport
Not good for deep rims
I bought this for my road bike(s) which have 30mm tyres fitted. Whilst the bike does stand securely the issue is that the inside edge of the stands (which makes contact with the wheel) does not have any soft material installed and so will eventually scratch the deep rims on the wheel. I think that this product was designed to clamp the tyre and not the rim of the wheel so not much use for road bikes.
Saddle water bottle mount
This low rating for the saddle mounted water bottle cage is based on design only. All other aspects of the product were good but the design should never have gone to production. It's only passible to clamp it on with the seat positioned relatively central or rearward. If your bikefitted saddle position is aft (as in my case) then there is no seat rail available to clamp on to at all and not even a bodge is an option.

Resposta da Rockbrossport
This company must be a scam
This company must be a scam, do not trust!
I purchased a bike rack online from their website which said was in stock in the UK & I would expect a 5 day delivery. 3 weeks later - no confirmation email on purchase, money taken on day of purchase, no responses to my numerous emails asking when I will receive the product!!!
Totally disappointed to have been scammed!

Resposta da Rockbrossport
I didn't think the balaclava was very…
I didn't think the balaclava was very good quality. It squashes the underneath part of your eyes. I bought it because I needed to protect my face from the sun following treatment. It says it's spf 50 but I wasn't convinced. It's nylon and made in China. Feels cheap and the eyeholes aren't well designed. Would not recommend.

Resposta da Rockbrossport
I needed a small
I needed a small, lightweight handlebar bag to carry all my bike kit for a Hebridean Way bike trip and this is perfect as it fits neatly on the front handlebars in between all the levers and headlight. It is easy to access and has plenty of room for essential bike repair kit . My friends also got one each and they have been very pleased with theirs too.
Handlebar plug - sync now works!
I bought ROCKBROS R0 Smart Bike Handlebar Plug & Rear Light. Unfortunately, initially one of the handlebar plugs didn't sync to the other handlebar plug and rear light. However, I contacted Rockbrossport and they sent out two replacement handlebar plugs and now everything works and is in sync. They were easy to install and look great. Thank you.
Product quality and value looks great…
Product quality and value looks great on the unwrap but paniers need testing in ernest. Delivery good. Very satisfide.
Nothing delivered
Nothing delivered
Text saying estimated delivery 25 April and still waiting
Sent an email asking them to check delivery with their courier and if missing arrange a replacement.
No answer but had a cheek to ask me for a revire

Resposta da Rockbrossport
Very pleased with quality and size…
Very pleased with quality size everything
Described correctly and
Delivered when stated
Great product good price
Value for money
The saddle is great
The saddle is great. Very comfortable and as a new rider I was able to go at least three times further than before without getting sore. I like the handle on the back for lifting the bike. The delivery time was quite long I was quoted 5-7 days but it took about 11 days. There was a bank holiday to contend with but the delay seemed to be on the originator end as it took days to even start the journey from China to the uk. Once in this country it only took 2 days to get to me.
Oakley Competition
Easy website, quick delivery, great product, I’ve been using ‘Overpriced Oakley’ for years yes they’re great but when you can have RockBros for a fraction of the cost it’s a no brainer, definitely would buy more from them.
Very good value Sold Secure Gold…
Very good value Sold Secure Gold folding lock. Easy to use with a carrier that fits easily on my bike rack.
Quick delivery.
Childs helmet was great quality and a…
Childs helmet was great quality and a brilliant gift for my grandson
Good choice of products
Good choice of products. Good value. Website is easy to use.
Purchased tail back light
Purchased tail back light, send the wrong one, sent message (message 3) never answered...now I have karma luking at the action to take..next....very bad service....

Resposta da Rockbrossport
Absolutely abysmal customer service
Absolutely abysmal customer service: many others have noted that if you want to return an item you need to email them. They never respond, suggest it's your fault because their reply went to spam (it didn't) and now they are blaming "email issues". What utter nonsense. Excuse after excuse.
The whole returns system that depends on emailing is ridiculous and outdated.
I have returned my item, it's been delivered and still no refund.
Avoid this company.

Resposta da Rockbrossport
Men's lightweight padded tights
Bought men's lightweight padded cycling tights for the spring/summer. Size (small) exactly as size guide chart and fit really well. Seriously lightweight.
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