Rockbrossport Avaliações 

308
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Had a problem with the frame on my polarised glasses Rock bros sent me new glasses within a week Brilliant customer service Glasses are comfortable to wear with helmet and the interchangeable le... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ordered glasses for my son. Had an issue with an arm, contacted customer services and hey presto! Within 2 days a replacement pair was provided. What a pleasantly easy experience. Thank you.

Avaliado com 4 de um total de 5 estrelas

Ordered a lightweight summer long-sleeve cycling jersey. Quality good but beware, sizing comes up small. I’m a medium-large, tall/thin, so normally order a large (e.g. Helly Hansen) but the RockBros... Ver mais

Avaliado com 2 de um total de 5 estrelas

Service was good but unfortunately product not so. Purchased an out front mount that attached to handlebar bracket to resolve a slipping garmin mount. However, spacers were too long to be used and una... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Bicicleta
  2. Loja de acessórios para bicicletas

Escrito pela empresa

ROCKBROS: Enhancing Every Ride with Quality, Comfort, and Affordability. At ROCKBROS, we are driven by a passion for cycling and a mission to make high-quality gear accessible to all. Founded by cyclists for cyclists, we design products that meet the needs of every rider—from casual commuters to dedicated athletes. Our gear is built with superior durability, unmatched comfort, and innovative designs, ensuring every journey is enjoyable and worry-free. With a commitment to affordability, we offer top-notch products at prices that won't break the bank, along with exclusive member benefits. Every piece of ROCKBROS gear undergoes rigorous testing and meticulous refinement, blending functionality with style to elevate your cycling experience. Whether you're conquering mountain trails or navigating city streets, trust ROCKBROS to deliver gear that performs at the highest standards. Join a community of riders who value quality, transparency, and a shared love for the sport. Discover the freedom of the ride with ROCKBROS—crafted for adventure seekers and everyday explorers alike.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

308 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 86% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(308)

205 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Unfit accessory, no response for return.

I ordered a bike bell which arrived but has a ridiculously small mounting diameter (impossible for most bikes). I requested a return and haven't heard since.

9 de maio de 2026
Avaliação não solicitada
logotipo da Rockbrossport

Resposta da Rockbrossport

We’re very sorry for the inconvenience. Recently, our customer service email experienced a technical issue, and unfortunately some messages were not received in time.

Please contact us again through the “Contact Us” section on our website homepage, and our team will assist you with the return as soon as possible. Thank you for your patience and understanding.

Avaliado com 3 de um total de 5 estrelas

Not good for deep rims

I bought this for my road bike(s) which have 30mm tyres fitted. Whilst the bike does stand securely the issue is that the inside edge of the stands (which makes contact with the wheel) does not have any soft material installed and so will eventually scratch the deep rims on the wheel. I think that this product was designed to clamp the tyre and not the rim of the wheel so not much use for road bikes.

16 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Saddle water bottle mount

This low rating for the saddle mounted water bottle cage is based on design only. All other aspects of the product were good but the design should never have gone to production. It's only passible to clamp it on with the seat positioned relatively central or rearward. If your bikefitted saddle position is aft (as in my case) then there is no seat rail available to clamp on to at all and not even a bodge is an option.

20 de abril de 2026
Avaliação não solicitada
logotipo da Rockbrossport

Resposta da Rockbrossport

We’re very sorry for the inconvenience. This saddle-mounted bottle cage is designed to be installed underneath the saddle and does require enough exposed rail space for mounting.

Unfortunately, in some bike setups with a more rearward saddle position, compatibility can be limited. We sincerely apologize that it was not suitable for your bike setup, and we truly appreciate your feedback on the design.

Avaliado com 1 de um total de 5 estrelas

This company must be a scam

This company must be a scam, do not trust!
I purchased a bike rack online from their website which said was in stock in the UK & I would expect a 5 day delivery. 3 weeks later - no confirmation email on purchase, money taken on day of purchase, no responses to my numerous emails asking when I will receive the product!!!
Totally disappointed to have been scammed!

27 de abril de 2026
Avaliação não solicitada
logotipo da Rockbrossport

Resposta da Rockbrossport

We’re very sorry for the frustration and inconvenience caused. Recently, our customer service email experienced a technical issue, and unfortunately some customer messages were not received or replied to in time.

Please contact us again through the “Contact Us” section on our website homepage, and our team will check your order and assist you as soon as possible. We sincerely apologize for the poor experience and appreciate your patience.

Avaliado com 2 de um total de 5 estrelas

I didn't think the balaclava was very…

I didn't think the balaclava was very good quality. It squashes the underneath part of your eyes. I bought it because I needed to protect my face from the sun following treatment. It says it's spf 50 but I wasn't convinced. It's nylon and made in China. Feels cheap and the eyeholes aren't well designed. Would not recommend.

8 de maio de 2026
Avaliação não solicitada
logotipo da Rockbrossport

Resposta da Rockbrossport

Dear customer,

We are very sorry for the poor experience and for the lack of timely response.

We understand how frustrating it is to send several emails and not receive a reply, especially when you are still waiting for help with your product. This is not the level of service we aim to provide, and we sincerely apologize.

Our customer service email system has recently experienced a small technical issue, which may have affected some incoming messages. We are working to fix this as quickly as possible.

To help us resolve your issue faster, please contact us through the **“Chat with us”** button on our website. You can also contact us via our alternative email address **[service@rockbrosbike.de](mailto:service@rockbrosbike.de)** with your order number and details of the issue.

Once we receive your information, we will check your case immediately and do our best to provide a suitable solution.

Kind regards,
ROCKBROS Customer Service

Avaliado com 5 de um total de 5 estrelas

I needed a small

I needed a small, lightweight handlebar bag to carry all my bike kit for a Hebridean Way bike trip and this is perfect as it fits neatly on the front handlebars in between all the levers and headlight. It is easy to access and has plenty of room for essential bike repair kit . My friends also got one each and they have been very pleased with theirs too.

1 de maio de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Handlebar plug - sync now works!

I bought ROCKBROS R0 Smart Bike Handlebar Plug & Rear Light. Unfortunately, initially one of the handlebar plugs didn't sync to the other handlebar plug and rear light. However, I contacted Rockbrossport and they sent out two replacement handlebar plugs and now everything works and is in sync. They were easy to install and look great. Thank you.

12 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Nothing delivered

Nothing delivered
Text saying estimated delivery 25 April and still waiting
Sent an email asking them to check delivery with their courier and if missing arrange a replacement.
No answer but had a cheek to ask me for a revire

10 de maio de 2026
Avaliação não solicitada
logotipo da Rockbrossport

Resposta da Rockbrossport

We’re very sorry for the inconvenience caused. Recently, our after-sales email system experienced an issue, which unfortunately meant we were unable to receive some customer emails in time.

Could you please contact us again via the “Chat with us” service on our website homepage? Messages sent there will go directly to our inbox, and our support team will help check your delivery and arrange a solution for you as soon as possible.

Thank you for your patience and understanding.

Avaliado com 4 de um total de 5 estrelas

The saddle is great

The saddle is great. Very comfortable and as a new rider I was able to go at least three times further than before without getting sore. I like the handle on the back for lifting the bike. The delivery time was quite long I was quoted 5-7 days but it took about 11 days. There was a bank holiday to contend with but the delay seemed to be on the originator end as it took days to even start the journey from China to the uk. Once in this country it only took 2 days to get to me.

7 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Oakley Competition

Easy website, quick delivery, great product, I’ve been using ‘Overpriced Oakley’ for years yes they’re great but when you can have RockBros for a fraction of the cost it’s a no brainer, definitely would buy more from them.

10 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Purchased tail back light

Purchased tail back light, send the wrong one, sent message (message 3) never answered...now I have karma luking at the action to take..next....very bad service....

23 de abril de 2026
Avaliação não solicitada
logotipo da Rockbrossport

Resposta da Rockbrossport

Dear customer,

We are very sorry for the inconvenience caused.

We sincerely apologize that you received the wrong tail back light and that your messages were not answered in time. This is not the level of service we aim to provide.

Our customer service email system recently had a technical issue, which has now been fixed. This may have caused delays or missed replies, and we are truly sorry for the poor communication.

We would like to help resolve this issue as soon as possible. Please contact us again at service@rockbrossport.co.uk, or reach us through the “Chat with us” button on our website. Once we receive your message, we will check your order immediately and arrange the correct solution for you.

Again, we sincerely apologize for the inconvenience.

Kind regards,
ROCKBROS Customer Service

Avaliado com 1 de um total de 5 estrelas

Absolutely abysmal customer service

Absolutely abysmal customer service: many others have noted that if you want to return an item you need to email them. They never respond, suggest it's your fault because their reply went to spam (it didn't) and now they are blaming "email issues". What utter nonsense. Excuse after excuse.

The whole returns system that depends on emailing is ridiculous and outdated.

I have returned my item, it's been delivered and still no refund.

Avoid this company.

1 de maio de 2026
Avaliação não solicitada
logotipo da Rockbrossport

Resposta da Rockbrossport

Dear customer,

We are truly sorry for the poor experience and the frustration caused.

We understand that waiting for a return response and refund is extremely frustrating, especially after your returned item has already been delivered. This is not the level of service we want to provide, and we sincerely apologize for the delay.

Our customer service email system recently experienced an issue, which has now been fixed. However, we understand this does not change the inconvenience you have experienced.

We would like to check your return and refund status as a priority. Please contact us again at service@rockbrossport.co.uk, or reach us through the “Chat with us” button on our website with your order number and return tracking information. Once received, we will investigate immediately and arrange the appropriate refund as soon as possible.

Again, we sincerely apologize for the inconvenience.

Kind regards,
ROCKBROS Customer Service

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