Rockbrossport Avaliações 

308
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Had a problem with the frame on my polarised glasses Rock bros sent me new glasses within a week Brilliant customer service Glasses are comfortable to wear with helmet and the interchangeable le... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ordered glasses for my son. Had an issue with an arm, contacted customer services and hey presto! Within 2 days a replacement pair was provided. What a pleasantly easy experience. Thank you.

Avaliado com 4 de um total de 5 estrelas

Ordered a lightweight summer long-sleeve cycling jersey. Quality good but beware, sizing comes up small. I’m a medium-large, tall/thin, so normally order a large (e.g. Helly Hansen) but the RockBros... Ver mais

Avaliado com 2 de um total de 5 estrelas

Service was good but unfortunately product not so. Purchased an out front mount that attached to handlebar bracket to resolve a slipping garmin mount. However, spacers were too long to be used and una... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Bicicleta
  2. Loja de acessórios para bicicletas

Escrito pela empresa

ROCKBROS: Enhancing Every Ride with Quality, Comfort, and Affordability. At ROCKBROS, we are driven by a passion for cycling and a mission to make high-quality gear accessible to all. Founded by cyclists for cyclists, we design products that meet the needs of every rider—from casual commuters to dedicated athletes. Our gear is built with superior durability, unmatched comfort, and innovative designs, ensuring every journey is enjoyable and worry-free. With a commitment to affordability, we offer top-notch products at prices that won't break the bank, along with exclusive member benefits. Every piece of ROCKBROS gear undergoes rigorous testing and meticulous refinement, blending functionality with style to elevate your cycling experience. Whether you're conquering mountain trails or navigating city streets, trust ROCKBROS to deliver gear that performs at the highest standards. Join a community of riders who value quality, transparency, and a shared love for the sport. Discover the freedom of the ride with ROCKBROS—crafted for adventure seekers and everyday explorers alike.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

308 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 86% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(308)

205 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Finally some flat road shoes with no laces!

As someone who hates clipping in, I've been searching for flat cycling shoes with boas for ages and have never found anything that looks like a proper roadie shoe. Until now! I love my new shoes. They're comfortable, grippy (though not as grippy as Five Tens), and I no longer have to worry about shoe laces getting in the way. There are also less questions from my cycling buddies about why I'm not clipping in. Great service and fast delivery. I would definitely recommend.

5 de junho de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

RAISE THE STANDARD

A good product but price suggest it should be better! The quick-release fixings could be a little smaller to allow easier pass between shoes on peddles and fix position. The paintwork was disappointing as small pitting marks are quite visible. Not what I expected. The carrier doesn’t come with instructions which is fine but the packaging should be more substantial. I am comfortable with purchase but there needs to be clear differences between cheap Chinese competitors. Be careful Rockbrossport and keep quality high!

9 de junho de 2026
Avaliação não solicitada
logotipo da Rockbrossport

Resposta da Rockbrossport

Dear customer,

Thank you for taking the time to share such detailed feedback.

We are glad to hear that you are generally comfortable with your purchase, but we are sorry that some details did not meet your expectations, especially regarding the quick-release fixings, paint finish, packaging, and instructions.

Your comments are very important to us, as we always want to keep improving our product quality and customer experience. We would really appreciate it if you could contact us with your order number and the specific product you purchased, so our team can better understand the issue and pass your feedback to the relevant product team for review.

Please contact us through the **“Chat with us”** button on our website, or via our alternative email address **[service@rockbrosbike.de](mailto:service@rockbrosbike.de)**.

Thank you again for your honest feedback. We truly value it and will take it seriously.

Kind regards,
ROCKBROS Customer Service

Avaliado com 5 de um total de 5 estrelas

Not my first ROCKBROS purchase

Not my first ROCKBROS purchase. Glasses I bought were good. The bell I bought is shit hot. Problem is people on the trails are wankers and just sneer at people on bikes so… save yourself 18 quid and just mow them over.

13 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Two weeks and my order not here

Two weeks and my order not here
They are claiming it’s been delivered (AI)
Now trying to find out through evri.
Poor customer service

11 de junho de 2026
Avaliação não solicitada
logotipo da Rockbrossport

Resposta da Rockbrossport

Dear customer,

We are very sorry to hear that your order has not arrived and for the inconvenience caused.

We understand how frustrating this must be, especially if the tracking shows as delivered but you have not received the parcel. We have checked our current email queue, but unfortunately we have not been able to locate a previous message from you regarding this issue.

Please contact us as soon as possible through the **“Chat with us”** button on our website, as this is currently the fastest way for us to assist you. You can also email us at **[service@rockbrossport.co.uk](mailto:service@rockbrossport.co.uk)** with your order number and any Evri tracking information.

Once we receive your details, we will check the delivery status immediately and help you find a suitable solution.

We sincerely apologize again for the inconvenience.

Kind regards,
ROCKBROS Customer Service

Avaliado com 1 de um total de 5 estrelas

Worst customer service

Worst customer service , sent many emails but no reply.
Left with an expensive paper weight

8 de junho de 2026
Avaliação não solicitada
logotipo da Rockbrossport

Resposta da Rockbrossport

Dear customer,

We are very sorry for the poor experience and for the lack of timely response.

We understand how frustrating it is to send several emails and not receive a reply, especially when you are still waiting for help with your product. This is not the level of service we aim to provide, and we sincerely apologize.

Our customer service email system has recently experienced a small technical issue, which may have affected some incoming messages. We are working to fix this as quickly as possible.

To help us resolve your issue faster, please contact us through the **“Chat with us”** button on our website. You can also contact us via our alternative email address **[service@rockbrosbike.de](mailto:service@rockbrosbike.de)** with your order number and details of the issue.

Once we receive your information, we will check your case immediately and do our best to provide a suitable solution.

Kind regards,
ROCKBROS Customer Service

Avaliado com 1 de um total de 5 estrelas

Never responded about a return.

Never responded about a return.
Bought some glasses and they came quickly but were far too big for my head (which is quite big)
Followed returns procedure and emailed them to return within period but they never replied.

5 de maio de 2026
Avaliação não solicitada
logotipo da Rockbrossport

Resposta da Rockbrossport

Dear customer,

We are very sorry for the inconvenience and for not responding to your return request in time.

We understand that you followed our return procedure and contacted us within the return period, but did not receive a reply. This is not the service experience we want to provide, and we sincerely apologize.

Our customer service email system has recently experienced a technical issue, which may have affected some incoming messages. We are working to resolve this as quickly as possible.

To help us handle your return request faster, please contact us through the **“Chat with us”** button on our website. You can also contact us via our alternative email address **[service@rockbrosbike.de](mailto:service@rockbrosbike.de)** with your order number and return request details.

Once we receive your information, we will check your case immediately and assist you with the return process.

Kind regards,
ROCKBROS Customer Service

Avaliado com 5 de um total de 5 estrelas

My daughter chose some cycling sun…

My daughter chose some cycling sun glasses and when they arrived was gutted to discover that the glasses were missing from the case. I sent an email and customer service were so quick to rectify the situation and she had them in time for an event she wanted them for. She is very happy with the polarised kids sunglasses they are just what she wanted.

5 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I have always been a fan of Rock Bros…

I have always been a fan of Rock Bros and have bought many cycling products from them including components, bags, gloves and carrier. I have never had an issue with quality, design, function or (as some people seem to) with delivery speed. Date of experience is last purchase

11 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Road to sky 0.6 Ltr tops tube bag

Road to sky 0.6 Ltr tops tube bag
Great product - the BOA fixing is good
It slipped around the top tube a bit but that was easily sorted by attaching self adhesive Velcro patches to the the top tube and underneath the bag - can carry 4 snack bars, sun tan lotion and phone and all easily accessible on the move

31 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I ordered some cycle glasses

I ordered some cycle glasses. They were sent via EVRI. EVRI kept trying to deliver to the wrong address and so I never got the glasses. Contacted Rockbrosport via chat and they immediately sent out a replacement pair which arrived in 2 days.
Thanks so much for sorting it. Great customer service.
i now used the glasses today on a fantastic sunny UK day and they worked brilliantly.
They are the chromatic kind so go a bit dark to take the glare out. But not soo much that entering forest they clear very quickly.

21 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great kids helmets with the faceguard

Great kids helmets with the faceguard. Also, excellent customer service too! We have bought 2 helmets now from RockBros Sport and they have been really good. We had to have a switch of colour with one as my daughter didnt like the one we chose for her for Christmas - the customer service team were really quick to reply and helpful. I have recommended this helmets to others.

20 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Ordered a pair of Bluetooth cycling…

Ordered a pair of Bluetooth cycling glasses, arrived with no charger cable, emailed the company who don't reply for at least 24 hours eventually got sent a cable, which was the wrong one again emailed and again waited for a reply, asked for photo evidence, why would I lie, said they would send me the correct cable, it's been over 6 weeks since I ordered and still no cable
This is the second review I've done about this situation and they asked me to take the first one down I refused and now they have stopped responding to the emails

7 de abril de 2026
Avaliação não solicitada
logotipo da Rockbrossport

Resposta da Rockbrossport

Dear customer,

We are very sorry for the inconvenience and frustration caused by this issue.

We sincerely apologize that you received the wrong charging cable and that the follow-up communication did not meet your expectations. Our customer service email system recently had a technical issue, which has now been fixed. This may have affected our ability to respond to your emails properly, and we are sorry for the delay.

We would really like to help resolve this as soon as possible. Please contact us again at service@rockbrossport.co.uk, or reach us through the “Chat with us” button on our website. Once we receive your message, we will check your order immediately and arrange the correct solution for you.

Thank you for your patience, and again, we sincerely apologize for the inconvenience.

Kind regards,
ROCKBROS Customer Service

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