Had a problem with the frame on my polarised glasses Rock bros sent me new glasses within a week Brilliant customer service Glasses are comfortable to wear with helmet and the interchangeable le... Ver mais
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Veja o que dizem as avaliações
Ordered glasses for my son. Had an issue with an arm, contacted customer services and hey presto! Within 2 days a replacement pair was provided. What a pleasantly easy experience. Thank you.
Ordered a lightweight summer long-sleeve cycling jersey. Quality good but beware, sizing comes up small. I’m a medium-large, tall/thin, so normally order a large (e.g. Helly Hansen) but the RockBros... Ver mais
Service was good but unfortunately product not so. Purchased an out front mount that attached to handlebar bracket to resolve a slipping garmin mount. However, spacers were too long to be used and una... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
ROCKBROS: Enhancing Every Ride with Quality, Comfort, and Affordability. At ROCKBROS, we are driven by a passion for cycling and a mission to make high-quality gear accessible to all. Founded by cyclists for cyclists, we design products that meet the needs of every rider—from casual commuters to dedicated athletes. Our gear is built with superior durability, unmatched comfort, and innovative designs, ensuring every journey is enjoyable and worry-free. With a commitment to affordability, we offer top-notch products at prices that won't break the bank, along with exclusive member benefits. Every piece of ROCKBROS gear undergoes rigorous testing and meticulous refinement, blending functionality with style to elevate your cycling experience. Whether you're conquering mountain trails or navigating city streets, trust ROCKBROS to deliver gear that performs at the highest standards. Join a community of riders who value quality, transparency, and a shared love for the sport. Discover the freedom of the ride with ROCKBROS—crafted for adventure seekers and everyday explorers alike.
Informações de contato
Goethestr. 11e, 15234, Frankfurt , Alemanha
- service@rockbrossport.co.uk
- rockbrossport.co.uk
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 86% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Saddle bag
Great quick service and the products are exactly as described
easy order
easy order, fast delivery and high quality gel fingerless cycle gloves for off road use
easy to uses, easy to shop
Uncluttered, easy to filter to the style / price I wanted - good options with the right pictures and detail
Finally some flat road shoes with no laces!
As someone who hates clipping in, I've been searching for flat cycling shoes with boas for ages and have never found anything that looks like a proper roadie shoe. Until now! I love my new shoes. They're comfortable, grippy (though not as grippy as Five Tens), and I no longer have to worry about shoe laces getting in the way. There are also less questions from my cycling buddies about why I'm not clipping in. Great service and fast delivery. I would definitely recommend.
RAISE THE STANDARD
A good product but price suggest it should be better! The quick-release fixings could be a little smaller to allow easier pass between shoes on peddles and fix position. The paintwork was disappointing as small pitting marks are quite visible. Not what I expected. The carrier doesn’t come with instructions which is fine but the packaging should be more substantial. I am comfortable with purchase but there needs to be clear differences between cheap Chinese competitors. Be careful Rockbrossport and keep quality high!

Resposta da Rockbrossport
Not my first ROCKBROS purchase
Not my first ROCKBROS purchase. Glasses I bought were good. The bell I bought is shit hot. Problem is people on the trails are wankers and just sneer at people on bikes so… save yourself 18 quid and just mow them over.
Two weeks and my order not here
Two weeks and my order not here
They are claiming it’s been delivered (AI)
Now trying to find out through evri.
Poor customer service

Resposta da Rockbrossport
Worst customer service
Worst customer service , sent many emails but no reply.
Left with an expensive paper weight

Resposta da Rockbrossport
My order I placed 4 weeks ago was lost…
My order I placed 4 weeks ago was lost in transit. Rockbros re-sent another package after checking with their carriers.
Good communication and prompt responses!
Thanks and well done!
Never responded about a return.
Never responded about a return.
Bought some glasses and they came quickly but were far too big for my head (which is quite big)
Followed returns procedure and emailed them to return within period but they never replied.

Resposta da Rockbrossport
My daughter chose some cycling sun…
My daughter chose some cycling sun glasses and when they arrived was gutted to discover that the glasses were missing from the case. I sent an email and customer service were so quick to rectify the situation and she had them in time for an event she wanted them for. She is very happy with the polarised kids sunglasses they are just what she wanted.
I have always been a fan of Rock Bros…
I have always been a fan of Rock Bros and have bought many cycling products from them including components, bags, gloves and carrier. I have never had an issue with quality, design, function or (as some people seem to) with delivery speed. Date of experience is last purchase
Road to sky 0.6 Ltr tops tube bag
Road to sky 0.6 Ltr tops tube bag
Great product - the BOA fixing is good
It slipped around the top tube a bit but that was easily sorted by attaching self adhesive Velcro patches to the the top tube and underneath the bag - can carry 4 snack bars, sun tan lotion and phone and all easily accessible on the move
Great pair of socks excellent quality…
Great pair of socks excellent quality took a couple of weeks to arrive which is way too long but I’m not sure where your based . Would I buy again most definitely 👌🏻
I ordered some cycle glasses
I ordered some cycle glasses. They were sent via EVRI. EVRI kept trying to deliver to the wrong address and so I never got the glasses. Contacted Rockbrosport via chat and they immediately sent out a replacement pair which arrived in 2 days.
Thanks so much for sorting it. Great customer service.
i now used the glasses today on a fantastic sunny UK day and they worked brilliantly.
They are the chromatic kind so go a bit dark to take the glare out. But not soo much that entering forest they clear very quickly.
Item arrived quickly.
Item arrived quickly. Pleased with purchase.
Great kids helmets with the faceguard
Great kids helmets with the faceguard. Also, excellent customer service too! We have bought 2 helmets now from RockBros Sport and they have been really good. We had to have a switch of colour with one as my daughter didnt like the one we chose for her for Christmas - the customer service team were really quick to reply and helpful. I have recommended this helmets to others.
Ordered a pair of Bluetooth cycling…
Ordered a pair of Bluetooth cycling glasses, arrived with no charger cable, emailed the company who don't reply for at least 24 hours eventually got sent a cable, which was the wrong one again emailed and again waited for a reply, asked for photo evidence, why would I lie, said they would send me the correct cable, it's been over 6 weeks since I ordered and still no cable
This is the second review I've done about this situation and they asked me to take the first one down I refused and now they have stopped responding to the emails

Resposta da Rockbrossport
First class product
Very good products, does exactly what I needed.
Very good service.
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