Great quality products. They look great, great build quality and good value for money. I just wish there was a way to improve/speed up the delivery process. But, as I understand it, the products are b... Ver mais
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Veja o que dizem as avaliações
My top tube bag developed a problem after a year of use. On reporting this to Rockbros the service team were incredibly responsive and after an exchange of information, they proposed a solution. The... Ver mais
Non existent customer service and faulty item received over a week ago. Email sent on receipt of product and no response received.
I ordered the Waterproof Bike Headlight and Power Bank. I wanted it mainly because my Garmin head unit battery goes flat after a couple of hours. It seems well made and good value - the various ligh... Ver mais
Detalhes da empresa
Escrito pela empresa
ROCKBROS: Enhancing Every Ride with Quality, Comfort, and Affordability. At ROCKBROS, we are driven by a passion for cycling and a mission to make high-quality gear accessible to all. Founded by cyclists for cyclists, we design products that meet the needs of every rider—from casual commuters to dedicated athletes. Our gear is built with superior durability, unmatched comfort, and innovative designs, ensuring every journey is enjoyable and worry-free. With a commitment to affordability, we offer top-notch products at prices that won't break the bank, along with exclusive member benefits. Every piece of ROCKBROS gear undergoes rigorous testing and meticulous refinement, blending functionality with style to elevate your cycling experience. Whether you're conquering mountain trails or navigating city streets, trust ROCKBROS to deliver gear that performs at the highest standards. Join a community of riders who value quality, transparency, and a shared love for the sport. Discover the freedom of the ride with ROCKBROS—crafted for adventure seekers and everyday explorers alike.
Informações de contato
Goethestr. 11e, 15234, Frankfurt , Alemanha
- service@rockbrossport.co.uk
- rockbrossport.co.uk
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Returns impossible avoid
Quality ok but sizes small and don’t even try to return them .im stuck with an item that’s too small and no easy return mechanism.you have to email the company and then they do t respond ,effectively making sure you run out of time to return within their 14 day window!!I’ve just wasted my money

Resposta da Rockbrossport
excellent bicycle light rhl3000
have bought the bicycle light rhl3000 shipping to sweden now three times. first two times via amazon and the us, this time over british rockbrossport. foresaw delivery from within the eu and a warehouse in poland, but lamps were sent from china. no issues with that other than delivery took an extra week. transparent process, toll and vat was taken care of with no extra charges. would however suggest to the company to have a site within the eu, as shopping over an uk site might deter eu customers as it in other cases often means extra hazzle and costs. lamp itself gives a very wide, strong and floody light carpet stvzo style, thus not blinding oncoming traffic. at has with 2x21700 cells three times the battery capacity of conventional rechargeable bicycle lights. recommend.
Recommend for mtber!!
Quality product, comfortable wearing, ,sensitive various light conditions. Wear them for mtbing in the dark they are that good .
Very pleased with my bike mirror and…
Very pleased with my bike mirror and the service received from Rockbros. Communication good and quick delivery.
Excellent service and products
Excellent service . Top quality products posted promptly and with care. Really impressed. Cheap too . I was sceptical but they proved me wrong . I’ll be buying more
Cannot comment on product as it has not…
Following on from my original review, product did arrive late and I did get a good response from RockBros. While late, feel it does warrant a better final review as the product is good.
Cannot comment on product as it has not arrived, ordered 2 weeks ago (5-7 day delivery) After having to translate the tracking updates from Chinese, looks like my helmets have not even left China after 2 weeks. Pretty poor considering this will not arrive as a birthday present. Should have went to my local bike shop…. Did email RockBros, no response yet :-(

Resposta da Rockbrossport
Poor returns/refund system - no customer service
Initiated a return for an item that really wasnt going to work for what i needed it for. Was suggested I keep item and "give/sell to friends or family" and receive 10% refund!! Emailed back to advise I wanted to return it and receive a full refund as per their T&Cs. Did all of this within the 14 day period and still no further response. Shocking really to suggest such a thing in the first place, IMO.
No customer service contact - will definitely avoid buying from again.

Resposta da Rockbrossport
Rock rod bell bicycle
Delivery was prompt, item was top quality and an issue I had was very quickly sorted.
Definitely a top product and would have no hesitation recommending the electronic bike bell.
Really like the photochromatic shades
Really like the photochromatic shades. Quality appears good. Colour changes quickly in sunlight and back again. Issue with delivery (Not the fault of Rockbros) was resolved quickly. Customer Service was very helpful
Fast delivery and quality product
Fast delivery and quality product. What else can I say?
Fantastic, well priced and well engineered products with service to match.
Fantastic, well priced and well engineered products. Ordering through the website is very straightforward and the customer service team are very polite and attentive.
My local carrier lost my parcel and without hesitation, the team (Lua) despatched a replacement with a different carrier to ensure I received my product. You can’t ask for fairer than that - thank you!
Perfect size for short Gravel Rides
Perfect size for rides of a couple of hours. I can fit phone, snack, gel bar, bike tool and inner tube. Side zip makes for easy access. Simple to install and doesn't rattle around
Well designed and built
I have bought a few items from RockBros and they have all been well designed, robustly constructed and reasonably priced.
Package Missing Parts followed by non-existing customer service
I ordered a bottle cage adaptor which attaches to the saddle. The order tracking URL was dodgy to say the least and when the package finally arrived it confirmed my suspicions. The package was missing the parts making the the cage useless. Contacted customer service 3 days in a row, both by email and online chat and no response. My conclusion is rubbish customer service equals rubbish organisation who just takes your money. Warning others to avoid "Rockbros" like a plague!!! I'll change my review if they start resolving my problem!!!

Resposta da Rockbrossport
I am quite happy with the bottle cages but...
I am quite happy with the bottle cages, they look sturdy and long lasting, the colouring is great as it matches my bike, the only fault i see is the cut channel to position the bottle cage is small not allowing for adjustment and therefore using 2 bottles on a long ride the bottles clashed when fitted together. maybe something to improve for the future by creating a longer channel thus allowing a higher fitting of the cages on the frame.
Top tier service
I bought two bells from rockbros and have had a very good experience with them.
I was unfortunate that the dual hammer bell disassemled during a ride where I went over some bumps in the road. So the bell fell of and i lost some parts.
The service since then have been top tier. I told them about my issue and they have sent a new bell free of charge.
The actual product seems of good…
The actual product seems of good quality and well made. Correspondence with the company was excellent, as I had a small issue over delivery. This wasn't Rockbros fault but the courier who held it for nearly a week (Evri). I was sent a replacement that was delivered within 3 days from being re ordered via a different courier.
Part good, part bad
This review is for a pair of photochromic cycling glasses recently bought for mountain biking. I like the size and shape of the lenses, being frameless they are unobtrusive, comfortable and easy to forget you are wearing them. I am not convinced the photochromic feature is worth having though. For MTB riding you are often going from bright sunlight to dark wooded areas and the lenses just don’t respond quick enough for you to properly see trail features. Same problem in reverse when returning to bright sunlight. However, the real problem for me are the arms which are very bulky with a square section where they sit over my ears, causing irritation after a short ride. I had to re-work the arms with a Dremmel into a thinner more oval shape and they are now ok. I can’t give them more than three stars and probably won’t buy again.

Resposta da Rockbrossport
Excellent phone-holding handlebar bag
I bought a phone-holding handlebar bag. Am impressed with it. It holds securely to my BMX style handlebars and though I haven't tested its waterproofness yet, the zip looks well sealed. The plastic covering the phone works perfectly, allowing me to use the touchscreen. Delivery came in good time as stated.
As good as yeti and half the price
If your looking for an easy carry (backpack) cooler bag then look no further. As good as yeti and half The price !!
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