My top tube bag developed a problem after a year of use. On reporting this to Rockbros the service team were incredibly responsive and after an exchange of information, they proposed a solution. The... Ver mais
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Veja o que dizem as avaliações
I ordered the Waterproof Bike Headlight and Power Bank. I wanted it mainly because my Garmin head unit battery goes flat after a couple of hours. It seems well made and good value - the various ligh... Ver mais
Service was good but unfortunately product not so. Purchased an out front mount that attached to handlebar bracket to resolve a slipping garmin mount. However, spacers were too long to be used and una... Ver mais
A empresa respondeu
Ordered a lightweight summer long-sleeve cycling jersey. Quality good but beware, sizing comes up small. I’m a medium-large, tall/thin, so normally order a large (e.g. Helly Hansen) but the RockBros... Ver mais
Detalhes da empresa
Escrito pela empresa
ROCKBROS: Enhancing Every Ride with Quality, Comfort, and Affordability. At ROCKBROS, we are driven by a passion for cycling and a mission to make high-quality gear accessible to all. Founded by cyclists for cyclists, we design products that meet the needs of every rider—from casual commuters to dedicated athletes. Our gear is built with superior durability, unmatched comfort, and innovative designs, ensuring every journey is enjoyable and worry-free. With a commitment to affordability, we offer top-notch products at prices that won't break the bank, along with exclusive member benefits. Every piece of ROCKBROS gear undergoes rigorous testing and meticulous refinement, blending functionality with style to elevate your cycling experience. Whether you're conquering mountain trails or navigating city streets, trust ROCKBROS to deliver gear that performs at the highest standards. Join a community of riders who value quality, transparency, and a shared love for the sport. Discover the freedom of the ride with ROCKBROS—crafted for adventure seekers and everyday explorers alike.
Informações de contato
Goethestr. 11e, 15234, Frankfurt , Alemanha
- service@rockbrossport.co.uk
- rockbrossport.co.uk
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Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
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Well what can i say
Well what can i say ! Probably the worst communication I've ever received from a large company!! Actually shocking. I ordered an item direct from rockbros and it'll probably be the last! No updates on order , no communication whatsoever!

Resposta da Rockbrossport
Avoid this company poor after sale service didn’t even respond to my emails
I purchased a handlebar bag in January. The strap broke in May and I was unable to send it back through Amazon. Couldn’t find a returning address having packed it up ready to return.I left bad feedback and didn’t get a reply so definitely won’t be purchasing any more products from Rockbrossport

Resposta da Rockbrossport
Excellent Customer Service
Excellent Customer Service. I had a query about which size phones the top tube bag could take and got a really helpful answer.
Ordered the bag and it does exactly what I needed it to do, at a great price. I wish i'd found this product before I bought a flimsy handlebar mount for my phone. There's loads of room in it for bits and pieces, including a battery pack for keeping my phone charged. Thank you
Product excellent
Product excellent, slight disappointment is that it comes from probably China so you have to wait a while for it arrive. That is not made clear when ordering.
Cycling glasses recommended by a friend…
Cycling glasses recommended by a friend I ordered swift arrival . A revelation my dry eye problem seems to be solved . Great in all weather . Best glasses I have used when wet . Husband just ordered a pair .
Great fit
No problems at all with the glasses, they are a good fit and are really comfortable while wearing. Main reason for purchase was the fact they are light reactive and perfect for cycling.
Delivery took an age, i honestly think they forgot about my order, it was only when I contacted them that anything happened. I did receive the order quickly after though.
ordered cycling glasses fantastic…
ordered cycling glasses fantastic quality spare lenses
case delivery was quick
Excellent product at a very affordable…
Excellent product at a very affordable price
Lights good, product page misleading
Lights are good and work as expected. Product page for lights shows images the different mounting options for the lights and the different brackets, therefore my expectation was the package would contain all of these brackets. Very disappointed to find vox contained only the bar end mounts, so was unable tap onto the flexibility of the other mounting options. VERY MISLEADING PRODUCT PAGE. Also unable to find where I can purchase the additional brackets, even if I chose to spend more money to get what I already thought I was getting.

Resposta da Rockbrossport
My car is an S Class Mercedes
My car is an S Class Mercedes, got a quote to fit a Towbar…. they wanted £700 🤔 I bought the three Bike rack from Rockbros and it’s amazing, easy to use with no unsightly towbar or electrics and looks 😎 also saved me a fortune thank you Rockbros.
Very sturdy, excellent materials, I can’t knock it…. get yourself out there and buy one you won’t regret.
Good customer service
Received my bike rack today. Arrived within 48 hours which is great. I also ordered several adaptors to fit my forks but they weren’t with my package. Emailed the support team and they responded next morning confirming the adaptors had been shipped separately and supplied the tracking number for my peace of mind. Overall, a speedy and reassuring response to my query.
Great product
Kept up to date, and all questions answered promptly.
Product exactly as described
Great apart from 1 service
Purchased: smart lock rear light, 1500 lumens front bike light and the bike computer mount
Overall impression: the products look and feel great. They are very easy to use and install.
Design and features: the smart rear bike light with lock is a great all in 1 for that bit of security without having to carry a seperate lock, and the unlock feature is super easy
Purchase experience: Delivery was really slow and paying £10 for standard delivery that takes 7 working days is a real let down for the entire experience
Suggestions: Free delivery or a faster paid for delivery.
Helpful staff
Helpful staff, good communication.
Bought a pair of foldable pedals. They are robust and the quality is good.
Happy with shopping at Rockbros.
Great Customer Service
On the recommendations of fellow cyclists bought an electric bike pump, 5 months after purchase I needed to use it. The pump didn’t work - it would partially inflate the tyre and switch off, leaving flat tyre
Email & video of failed pump sent to customer services who promptly dispatched a new one.
The new pump charges, works and does its job.
Great products and great customer service
Rockbros have been amazing. There was a small issue with shipping, but after 1 email this was rectified immediately. The parcel then arrived 24 hours later. Amazing costumer services and good quality products. I would definitely recommend to family and friends.
Poor sizing
Bought some large sized cycling gloves however they were so small.
I’m usually UK medium in Assos, Castelli, but Rockbros gloves are tiny fitting. Awaiting a refund.
Gloves looked good and reasonably priced, but sizing is an issue.
Turned up on time but did not work
Turned up on time but did not work. The batteries that comes with it were dead so had to buy new batteries When it cost £10 and you have to buy new batteries at£5 the cost build up. When changing the batteries I noticed how cheap the plastic part is so don’t know how long it will last.

Resposta da Rockbrossport
Returns impossible avoid
Quality ok but sizes small and don’t even try to return them .im stuck with an item that’s too small and no easy return mechanism.you have to email the company and then they do t respond ,effectively making sure you run out of time to return within their 14 day window!!I’ve just wasted my money

Resposta da Rockbrossport
excellent bicycle light rhl3000
have bought the bicycle light rhl3000 shipping to sweden now three times. first two times via amazon and the us, this time over british rockbrossport. foresaw delivery from within the eu and a warehouse in poland, but lamps were sent from china. no issues with that other than delivery took an extra week. transparent process, toll and vat was taken care of with no extra charges. would however suggest to the company to have a site within the eu, as shopping over an uk site might deter eu customers as it in other cases often means extra hazzle and costs. lamp itself gives a very wide, strong and floody light carpet stvzo style, thus not blinding oncoming traffic. at has with 2x21700 cells three times the battery capacity of conventional rechargeable bicycle lights. recommend.
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